I highly recommend these guys. This is now the second home where they've worked on the stop/waste…read morevalve. They're efficient, cost effective and are plumbers NOT landscapers. It was repaired in October and sat for the winter. Comes spring I turned on the water and there was a leak. I called, they came out and repaired it. Thank you STOTT Plumbing

It took a couple tries to work with Stott and Homeserve. They finally sorted it out and did a…read moregreat job on the final repair.

I have to reiterate why Big Brothers is my go-to home service company. Truitt was efficient,…read moreprofessional, and helpful in explaining options. The work was done in a timely manner and the problems were resolved. Plumbing issues are never fun, but Big Brothers always seems to make it better and they do it the FIRST time - no return visits needed, as I have found with other companies.

The way they jack up the pricing should be illegal. I'm so glad I didn't hire them. I was quoted…read more$1800 by Big Brothers and received another quote from a reputable plumber who owns his own business for $500. Obviously went with the other guy, and his work is incredible. Part of Big Brothers quote was for a kitchen sink faucet and the technician told me "the faucet is fine, it just doesn't have a brand so it'll take me too long to find the brand and the cartridge that actually needs replacing, so I'll just replace the faucet." So... yeah if you want lazy and overpriced, call Big Brothers!

Tingey (especially Jordan, Ken, and Jared) were all so helpful in getting our massive plumbing…read moreissue fixed. Before calling Tingey we had tried to work with half a dozen other companies who would either not call us back, or would come out and charge us for their opinions but not finish the work. Jared was always so prompt, professional, and informative when I worked with him to get our plumbing fixed. Not only did he call me back when he said he would, he would also follow up quickly if any of the times changed for the team to come out (which they only did once by 30 minutes). Jordan spent a whole day at our house fixing our septic issue and during these crazy times of COVID he made sure to wear a mask, gloves, and sanitize everything thoroughly. He went above and beyond by noticing issues with our water heater as well as helped to diagnose other issues he came upon that were not even connected to the original problem without charge. I can't thank Tingey enough for helping us out in a time when we really needed it and being so prompt. I'd absolutely recommend them for any job (large or small) and will absolutely call them again and ask for Jordan to help us out.

I had Tingey plumbing come out to router out the main drain from my house. they cleared it but 2-3…read moreweeks later i had to call another plumber to come out and do it again. So far so good on the second time, but it was not Tingey that came the second time. Now they are wanting payment for the first time. I will probably pay but am not happy that it happened again in such a short time. I would like this to not go on a credit report as they took my payment information the first time but never used it.

Please read the entire review! I know this is a long review, however this was an unusual situation…read morethat needs a little background. My daughter and I purchased a home a little over a year ago and only have about 7 months left of a warranty for parts on our furnace. The furnace is only 4 years old, however we are not the original owners who had the home built in 2022 which is why the warranty is almost over. Our furnace started making a horrible noise and then all of a sudden it stopped. We called another company to come out and look at it. They told us that the blower motor cage had cracked due to faulty manufacturing and the blower motor basically fell off and broke. After getting a list of authorized service/warranty providers from the manufacturer, we called CTR heating and air. They worked with us and the manufacturer to try to process a claim on the warranty but it was a nightmare! We were getting no help from the manufacturer and we were stuck. We finally got it resolved, after about 2.5 weeks, and ended up having to go through the initial installer when the home was built. Here is where the review gets good! Even though we actually didn't end up going through CTR, their constant communication, repeated attempts to resolve with the manufacturer and their daily updates/ communication with me was outstanding! Never once did I have to reach out to them for an update. They always contacted me first! When we communicated, it was always extremely professional and very customer service centered. They provided much needed recommendations for the future and were very patient with us and the situation, and never got frustrated even though it was taking so long. Even after all the work they put in for us, when we advised them that we were going to have to go through the original installer, they STILL remained professional and wished us well, hoping that everything would work out on our favor! What an amazing and incredible company! I'm only allowed to give 5 stars, but if I could, I would absolutely give them at 10! Would 100% recommend CTR as they are friendly, helpful, professional, and honest!!

These guys are really great! We have had them out a few times. They are willing to offer some…read morecreative solutions and they have the experience to execute it. It's refreshing to not just hear, yep you need a new system so fork over 5 or 10 thousand bucks. We won't call anyone else. Thank you so much for saving us once again!

One of the most unprofessional companies I've ever had the displeasure of calling. First of all…read morethey won't quote even a guesstimate for servicing a furnace, that alone would make me not do business with them, but I'm helping a friend just opening the door for them. I made an appt for Friday 1-3. They never showed up, they said the appt was written for a water heater and they couldn't waste time for me because of a/c issues others were having. Why make an appointment then? So I reschedule for Tuesday 9-11. I wait here for an hour then get a text that again they can't make it because of a/c calls. Then why even make an appointment with me? Don't waste your time with this company. They'll end up wasting yours. Why make appointments and not fulfill them, people have to get off work, move around schedules ect. super short sighted.

One of the worst experiences I've ever had with a plumber! I can't believe I let them do this to me…read moretwice: The first time we used John, he was supposed to come at a certain time, first thing in the morning (which is important to me because my wife and I work 8-6), so my wife carved out time from her job to make sure she was there. What ended up happening? He never showed up and no one called to tell us where he was. We called the office and apparently he was behind, which would have been great information for my wife. He finally did come and fixed the issue but he pointed out some other issues we needed done. We scheduled him a second time, and made sure to stress that we needed him to come first thing in the morning so my wife could switch around her schedule to be there. Once again he didn't show up, at least this time he communicated to my wife that he would be late that day, at a time neither of us would be there so we gave him the code to our door to let himself in. He never came!!!! Again!!! Both me and my wife have been texting him asking if he came and what was done and what still needs to be done and he never answered. So unprofessional, ridiculous, wish I could give them 0 stars.

We called True Pros in desperation after our a/c went out on a day that the outside temperature…read morewas 107 degrees. We had elderly parents staying with us which caused us more stress becaise our house was so hot inside. They were kind enough to rearrange their schedule anf get us in quickly. We thought our system was a gonner but they fixed it for $200 and i can't tell you what a relief that was!!! The technician Kurt was knowledgeable,professional and friendly., 10/10 i would recommend and trust this company with all of my HVAC needs! Thank you TruePros!!!! We'll br back!

We had our 25 year old furnace go out on us in Jan. We called and set up several estimates. True…read morePros was not the cheapest (they were in the middle with fair prices) but they had the unit we wanted, the install window that worked best for us and a great warranty. The company was wonderful to deal with! We received texts with biography info to let us know who would be coming and when. The estimator was on time and very friendly. So were the installers. The whole process from setting the appointment to finishing the job was great!

These guys are great! They've helped me out when needed a new zone board to keep the ac/heated…read morefiltering correctly in multi room office . They have great communication and very professional

Gunthers came and repaired my water heater. The repairmen was dialed and knew his stuff. Great…read moreservice

Josh was my repairman and he was very nice, knowledgeable and thorough with the work he was doing…read moreon my air conditioner. It's working exceptionally now! It didn't take very long for him to find the problem and complete the repair. I've had Thompson's work on my air conditioner/furnace previously and they deserve the very top in ratings. P.S. I wanted to see if he had any spare filters but I didn't catch him before he left. I'll have to drop by your office to get them.

I've reviewed Thompson's Comfort Connection (TCC) multiple times here over the 15+ years I've been…read moreon Yelp, and have always given them top ratings every time. And after a four-year period where everything has been running great, I had to have TCC come out again to check on my 17-year-old Amana high-efficiency furnace and the blower that brings in fresh air to the burners and exhausts combustion gases to an outside port along our front wall. That fan was running but cycling on and off, and we could smell some gas there at the exhaust exit panel outside. One quick email on Sunday, the 7th, and Austin from TCC arrived Monday morning to check out our issue. After disassembling our "inducer" motor/blower (a small fan in a gas furnace that creates a draft, pulling in fresh air for combustion and exhausting dangerous exhaust gases out through the flue) housing, Austin found the problem. After 17 years of use, the blower housing drain port was clogged (spider nest? dirt? both?) Austin cleaned it all out and flushed all the rubber drain tubes as well (which were also pretty gnarly), and that fixed it! All back together and running great...and the inducer blower now stays on and runs great. We're back in business on a solid 17-year-old Amana H.E. furnace! Five stars for prompt service response, fair pricing ($287 out the door), and a pleasant, professional, and communicative repair technician...Austin. Solidly recommend TCC, and ask for Austin if you can! Five Stars! P.S.: My neighbor across the street called me the next day and said that "...her furnace has just stopped working. Who would I recommend?" I didn't hesitate to recommend TCC...and they were there later that day. Their technician replaced their main furnace blower motor at a fair price. Two happy customers in three days.