I came to Pedrotti to pick up a random item to help out my dad, I did ask for assistance because I…read moredidn't find what I needed, the gentleman , Jose at the paint desk was very helpful and nice, he walked me to the correct section of the store. The check out was fast, friendly and Juan is a hoot, friendly, enthusiastic and engaging. The price of the item was comparable to other stores and actually in stock, so that's an added value as well as the location is super close saving me time and fuel.

Staff is always welcoming and helpful. They really do try to help you find what you need. They have…read morea decent selection considering it is a smaller establishment.

The last time I was there (a few years back) the woman behind the counter (can't remember her name)…read morewas very knowledgeable of their products, I believe her daughters were also there helping that day . I was impressed

Had to install my cable internet, so needed a coax stripper, barrel extender and a bit more line…read more Grabbed the wrong cable stripper without thinking, but staff helped me out by pointing out my mistake, and they had the right tool in-stock. Overall a great, well-stocked store with helpful and friendly people. Love to support a small local business, and I will definitely come back soon.

Garth that's is the name of the guy you have to look for, if you go shopping at Oliver's Hardware…read more His knowledge about his work is outstanding. He will make you questions about what you need and give you advice, about what you have to buy. The customer satisfaction is his best attribute! Selection they have everything, the value of good too.

Always a pleasure to shop here and shop local. Highly recommended. Pick a room to upgrade and keep…read moreyour home fresh and comfortable. Slowly slowly you can transform your home and yard spaces.

I came in from the rear parking lot and was passing by a young lady. She didn't greet me, no…read morebiggie, but I acknowledged her and asked for kitchen & bath caulking tubes. The kind lady directed me that they were upstairs. Grabbed a few caulking tubes for a shower door installation nearby. Then went to the drill bit section and obtained 2- sets of tile drill bits, as yesterday I had 1- Bosch drill bit break on me. That sucked. Luckily, I had another brand tile drill bit..Milwaukee Diamond drill bit and it got the job done. Thanks, Milwaukee for your newer Diamond drill bits. Now headed back to the plumbing job to complete. Thank you to the gentleman also at the cash register. They all were very helpful today. Thanks, again. I always frequent this place for parts when I'm in the vicinity. I recommend this Orinda Hardware store.

I'm a senior citizen. I walked into Orinda Hardware at 9:15 am and there was one client at…read morecheckout with two men behind the counter. I asked for a couple hardware items and they said "downstairs" which is a cave of miscellaneous items. I looked for 10 minutes for two common items, but couldn't find them. Finally, I left. As I walked out one man asked, "Did you find what you wanted?" Obviously not as I was walking toward the door. I replied, "I'll buy it on Amazon. It's a lot easier." And I did. No wonder brick and mortar stores are going out of business. Lazy.

The entire staff are very friendly & helpful over the years & much appreciated! When ever I have a…read morehome project they always have the knowledge & tools that I need! I think the prices are adequate & love the gardening selection & great BBQ section!

If I could rate. "0" I would. SHOP AT YOUR OWN RISK…read more I am a working professor like everyone else. I'm a nurse and I ordered a lawn chair to pick up same day. They sent me an email said it'll be ready in 35 minutes. just to watch my grandchild's game. I went there in an hour and Eddie working at the front told me that they had none in stock even before I showed him the order. I told him we'll just cancel it. He stated that they don't usually do that and he called his manager on the speakerphone and his manager stated tell her we'll ship it. I told him I don't want it shipped. I have a game this afternoon. That's why I ordered the same day. The manager sent an African-American gentleman up who explained to me that Eddie was new. I told him what does that have to do with anything? Just cancel the order I've made an hour ago. He said that there are procedures that need to go through, but it will be canceled. THE NEXT DAY I RECEIVE AN EMAIL THAT IT'LL ARRIVE ON TUESDAY AFTER I TOLD THEM TO CANCEL. IT WENT IN THE STORY. The next day I called on Sunday at 12:32 MELISSA, WHO THEY TOLD ME WAS A REGIONAL MANAGER. I asked to speak with her. They put me on hold for 12 minutes and 56 seconds. And every time I call back both times they put me back on hold for five minutes. NEVER SHOP HERE IF THE REGIONAL MANAGER HAS NO CUSTOMER SERVICE AND DOESN'T CARE WHY DO YOU THINK THE STORE EMPLOYEES ARE INCOMPETENT? MONEY wasn't a factor CUSTOMER SERVICE WAS INADEQUATE AND NONEXISTENT IN THIS STORE

This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

Awesome service and selection. Huge shout out to Dan. I came in with an old broken banjo case and…read morehe was able to troubleshoot and find just what was needed! I love being able to tap into their wealth of information and knowledge of their products! Thanks Pinis!

I really want to support local businesses like Cole Hardware. In a world dominated by big-box…read morestores and Amazon, it's great to have an independent hardware store serving the community. Unfortunately, this visit was frustrating. I placed an online order that was estimated to be ready in 15 minutes. I intentionally waited an hour before coming in, but I still had to wait while my order was put together. It honestly would have been faster to walk the aisles myself, grab the item, and pay at the register. What disappointed me even more was the customer service at the front counter. The staff I interacted with came across as dismissive and unfriendly, which made the experience feel less welcoming than I expected. I genuinely want to keep supporting Cole Hardware because local businesses matter. I just hope they can improve the online pickup process and provide a friendlier customer experience. Those two changes would make a big difference and would keep me choosing them over the convenience of Amazon.

OMG. What a gem. A hardware store with everything you could need, laid out in charming, organized…read morefashion. The staff went above and beyond. And I struck up a neighborly conversation with the people in line with me. Support this place. In a world of heartless Home Depot's we need to keep a gem like this alive.

I was having a tough time finding the right cam locks for an executive desk I ordered from Wayfair…read moreand was feeling completely lost in the store. Chris noticed I needed assistance and immediately jumped into action. Luckily, I had taken pictures of the desk and parts, which Chris used to guide me directly to the exact hardware section I needed. He was exceptionally attentive, knowledgeable, and patient; especially compared to a frustrating experience I had previously at another big-box retailer. Even though a wood glue recommendation we tried didn't end up working for my specific fix, his willingness to share his knowledge and problem-solve with me was outstanding. Chris provided top-tier customer service, and I truly appreciate his effort and dedication to helping me out.

Line 8 ppl deep to get stuff out of locked cabinets with one person staffed to help. People are…read morejust giving up and walking out the door It's really unfair this is a problem - stuff is locked up bc of crime, crime isn't the store's fault, and they can't afford to eat shoplifting the way home depot can. But if you are in a hurry you might need to do harbor freight or Home Depot.

Every time I call. Every time I go in. The staff at the store is always so helpful, friendly, and…read morehuman! I so appreciate the homie feeling I get when I walk in the store... Not something I get from any other Ace Hardware store! Thank you for excellent customer service!

I am upgrading my review from several years ago. I have had many positive subsequent experiences at…read morethis hardware store. They don't have the best selection or the best prices, but they are convenient if you live off Arlington Avenue in the Kensington-Berkeley-El Cerrito area.

Great store because the people are great and knowledgeable. Many times, they've helped with ideas…read moreto help me complete DiY projects. A much superior shopping experience compared to the hardware store across the street

Bill the owner was sooo nice and helpful! He welcomed me to this community as I am new here. He…read moreeven gave us this awesome Orinda hat that my husband loves! Another lovely woman whose name I think is Jane was also so friendly. She showed me around the beautiful store across the way that Bill also owns. Be sure to check out Across the Way - every item has a curated story of where it's from and how it's made. Jane took a lot of pride and time in explaining it to me!