1st time in, this place is a man's place. Wish I knew how to weld…read more I love this place as an American Man, I should really be able to use the material in here, but I don't know how... Super helpful staff, you do need to ask, they only have people working the register, nobody waking the floor like ACE hardware or something. Never less, they will help of you ask. Bring a tape measure & prepare to walk a bit, because there's some cool stuff, of you know how to use it. ‍

For as large of a company as Industrial Metal Supply is, I wouldn't expect to feel like I'm being…read moretaken for a ride on pricing. They quoted me $160 for material that another supplier sold me for $70 -- the exact same thing. It really feels like they're taking advantage of people who aren't career welders. Definitely shop around before buying from them

It is a bit of a long wait here, even if you have a will call order set up. It can't just be a…read morequick in and out thing. Expect to wait at least 10 mins before someone even calls you up to a register. Also, lets hope it isn't a manager or bilingual associate because they will get called away to either translate or approve something else. No problem with the products. They are cheaper than going to Home Depot or ACE, but sometimes it makes me wonder if the "savings" is worth it because I'm not exactly saving time here.

They don't have a return date policy up , and you have to wait 24 hours before you return item(s) …read more So if you are busy and can't get back to return your item your ass out , if over 1week . Stupid

Employees are great ifvu r a contractor - maybe But as just…read morea. Customer they are beyond rude. Pioneer on Guadalupe will answer questions and not treat you like you are just wasting their time.

Went looking for some supplies I need for an upcoming project at my house. The manager was rude and…read moreshort with me. Horrible customer service. Won't be back.

My husband and I want to recognize floor salesman assistant, Jerry Gordon and his manager, Chris…read more We were looking for window shutters and not only did he help us find them, he helped carry them to the car and he was friendly, courteous and professional as we searched for the right shutters for our home. We greatly appreciate him and your staff. It was SO helpful to have his expert advice. He saved us time and stress as we purchased the right shutter and for the right price. Thank you Jerry! We will look for you again when we are in the store. Kind regards, Marc and Vicki from Phoenix

Was just there to donate about 100 lbs. of building materials. I had called on Monday asking what…read moreI could bring and was told that my pieces were fine. When I showed up about 25 minutes ago and asked for help unloading my car, I was told that they aren't accepting donations now. I told them I was misinformed and that they should get the story straight to which one fellow answered in a very snarky tone "Maybe we should." If you have a donation of building material, don't come here. They are unworthy of your effort. Rudeness is death for a business. Clean up your act! One star is too much!!!!

I purchased 3 metal trims in different colors to check against my tile. At the time of purchase I…read morewas told there was no problem returning these items, nothing else was said. When I went back the next day to return, I was charged a returned fee. I was surprised and told the clerk I wasn't told of the fee. The clerk said they aren't allowed to say there's a returned fee as per the owner. Not disclosing there's a return fee discloser is shady especially when I asked if I can return these items at time of purchase nor was there any sign on the wall noting this. It's obvious that i was going to return if not all at least two as I was color matching. I don't have a problem with a return fee policy but it should have been disclosed especially in my situation or a sign posted of such. Bad business call...

Amazing service !!! One of the best customer service I…read moreexperienced in my lifetime. Employees going above and beyond to satisfy the customer .From ordering products that's not available at the moment to making sure those products arrived ASAP. Very professional and knowledgeable stuff , who valued customer business . Alex is truly asset to the company and if I have my own company I would trust that man to be CEO . He has every quality that customer service should have and more. Thank you Alex and thank you BIg D . My family appreciate you partnership in our home remodeling project . Korica Family

Beautiful showroom, although it's only about 1,200 sq ft. (?) False advertising. We found a…read moremagazine announcing their newly expanded 150,000 sq ft "show room," it's not a show room, it's a huge warehouse and you can't just walk in and look around. We couldn't get anyone to help us. We were handed a piece of paper to complete with our information. Apparently you need an appointment, however the ad didn't say that. We went there because they offer 3D drawings and design. We wanted ideas. We drove 40 minutes and turned around 15 minutes later and went home. Apparently it's geared toward contractors, not individuals. We may use them later, however our first impression was cold.

We purchased $14k of Gila brand kitchen cabinets from Window Depot. Tristen was very helpful. We…read moreunfortunately have to give a bad review. We bought what we were told was solid white oak facings on all cabinets, it turns out to be a plastic laminate covering. We bought fully assembled cabinets and extra facings to cover the front of a panel ready Sub Zero fridge. Turns out the paneling for the fridge is plywood faced with real white Oak and so does not match the cabinets color or sheen. All the pieces we paid extra for fridge are useless as they don't match $$$$. The fully assembled cabinets were not actually 'assembled' they were put together but very few had any nails, staples, or glue. The drawers literally fell apart in my hands. Unfortunately as a DIY long project we did not become aware of these problems soon enough. We actually installed then had a contractor come explain to us why we had such a hard time installing. Not a signal cabinet was square. Are only option was to completely dismantle the kitchen, take apart all cabinets and rebuild them correctly, and then reinstall. Our behind timeline did not leave that as an option. Do not make the same mistake we made. If you buy assembled take out every drawer and be sure all mechanisms have correct amount of screw and drawers are glued and stapled properly. Then take a square and check all sides of cabinets to see if square. I believe Tristan was truthfully and honest with us. I believe he was misled and unaware of the challenges we would face. I blame Gila and myself for not being more conscientious. Ken Clark

First, normally the place and the people who work there are the best. Always helpful and…read moreknowledgeable. TODAY, HOWEVER, I bought a half sheet of Cherry plywood and ask for it to be cut at 25.25" x 48". When I'm putting it in the car, it didn't look right but I ASSUMED they ALWAYS do it right. Got home and it was cut 28"x48" and 20"x48" So I'm irritated and thought I should call the store and let them know so they'll be more careful. I call and Steve tells me to bring it back and they'll recut. Well I'm near an hours drive from them, and I can recut myself. BUT THATS NOT THE POINT. Steve seemed totally uninterested in the situation. And THATS why I'm posting this note.

Beautiful range of exotic woods! Check out the Canarywood and Zebrawood. I also love the…read morePurpleheart! If you have wood furniture or charcuterie boards, don't forget to protect and to bring out the colors with beeswax, linseed oil.

Helpful & knowledgable staff combined with great selection of items related to plumbing makes this…read morethe go to choice if you are in need of plumbing supplies.

being told you have to stand and not sit on one of the 6 empty stools because I'm not next in line…read more not how you treat your customers. especially a big client with an account with Ferguson. lady today needs customer service training