Humboldt is an interesting jam. Various sources report that a goodly portion of the local economy is inexorably linked to the cultivation of various... plants. Similarly, plenty of residents of the permanent, transient, and collegiate varieties dabble in green thumbery for personal or profitable reasons. And without the slightest judgment thereof from this Yelper, any horticultural effort that will result in any level of success requires both the correct supplies to get the job done, and the knowledge to apply things with the right frequency, timing, order, and amounts. All that as prologue to my stop in at Big Daddy. Fully a tourist on my trip, I ducked in to see what this store was all about. While it was essentially stocked with the usual garden center stuff, there were whole aisles dedicated to nutrients, soil and substrate amendments, containers... if you need it, it seemed to be here. I can't say I interacted with staff here... come to think of it, I don't recall being approached by or pursuing help from anyone while I was there. Per other reviews, this isn't the only game in town, and what do I know as a "just passing thru" guy contemplating next season's back yard tomatoes? But all in all, if you have a rudimentary understanding of things like 12-12 and 16-8 lighting, you know guano from guava, and can explain how NPK values change outcomes, you should be able to find what you need here without getting your socks wet. read more

The only thing that makes a hydro store stand out is price and customer service. This place lacks both. The staff is rude and the manager was worse. We ran out of there dont waste your time. read more

If I could put less stars I would. I spent $1300 dollars on 2 vac sealers that overheated in 8 minutes! I literally came back the next day and I explained to the manager the issue. She sorta laughed in my face and said it's a problem I have to take up with the manufacture. I realize that business is bad and slow for you guys right now but not taking care of your loyal costumers will result in even MORE slow business. I spent thousands of dollars with big daddy but not ANYMORE !! Worst costumer service I've ever experienced !! Save your time and money and go to Hydro pacific they will actually let you return a a shitty product !!! Never again fuck big daddies!! read more

We're pretty spoiled here with all the grow shop choices. Big Daddy (and it's tiny father Baby Daddy) in Ukiah are two that I love for certain things. I actually like the little one better because it's easier to find everything - but the new one - Huge Gigantic Daddy - is growing on me. I've always had a good experience in both shops - lots of help and nice people who know a lot about gardening. All the shops are too expensive but if you know what you're looking for it's a lot like shopping at five different grocery stores. Seriously how lucky are we to have all these places to choose from? read more

Really love these 2 stores, incredible deal on soil, pots, and minerals. Honestly just astounded I hadn't gone here sooner. Also their veggie starts are a real steal at $2.50 a plant! read more

I would like to recognize this local business. I own a bulk soil company in Redwood Valley, and if they don't have what their customers are looking for they send them our way! Thank you for supporting other local businesses. I would like to add I have personally been in your store, all staff were helpful. Clean organized and many choices. North American Organics also sends customers your way! Keep smilin! read more

If I could give zero stars I would. Terrible customer service DO NOT GO HERE OR SUPORT THEM . Hydro Pacific Garden Supply right down the street is the place you want to go for good customer service and great prices!! read more

Went in there to buy a few things like I do all year long. Trust me words getting around... and you may wanna to take a look at how the Willits store is lacking in customer service that is apparently they don't care anymore. read more

I don't really care how they treat me because they have the best prices in town. We're here to grow not be best friends.

Was told By an employee that the big sale for cinco de Mayo was on Sunday came to ukiah for the sale on Sunday only to be informed it was actually Saturday. Then was told they couldn't do anything for us. Then was told we couldn't come back to the store. all due to the fact of an employee gave false Information. won't shop there EVER again. Employees are rude and give false information and assistant manager is the worst as well. read more

What an absolute goat show. No one in here speaks English. No one in here helps customers. No one has a clue about anything garden related. Need help picking a nutrient? Not here. Go anywhere else. Won't even answer their phones. What a mess read more

Do not shop here. There are so many local hydro stores with owners who aren't just about the $$$$. This isn't it. The other hydro stores will price match these guys, respect their customers, employees and distributors. The owner of this one is none of that. We were loyal customers for years until we had to deal with the owner. Never again!!! Don't put your hard earned money into lining this guys pockets. read more

is all truth, 3 times there and I probably will go to another city to avoid being ignored or treated with the wrong attitude, hope they grow on this matter and wish them the best of luck... read more

Decent prices on equipment and supplies. Not so great prices on large bags of fertilizers and amendments. You get treated like crap if you are spending under $1,000 or even using a debit card. The workers will talk trash about you in spanish right in front of you, while blatantly staring down your woman. They used to be my #1 stop for garden supplies until these incidents. Now I only go there if I can't find it anywhere else. read more

I called this store this morning and my experience was awful. The woman/staff that answered the phone didn't understand English very well and spoke English very poorly. I am not racist and I am fluent in Spanish, but this woman didn't have a clue about what I was asking for not to mention she was very rude. After a while she started to pretend like she knew what I was asking for and told me they don't have that product as she kept repeating back the wrong item I had asked for. I asked for the owner and she gave the phone to a Spanish speaking man who also didn't understand what I was talking about. He started trying to tell me about some other thing I wasn't even asking for. The whole time I was trying to communicate with the woman, there was a male speaking very loudly in Spanish in the background. I find this whole interaction very unprofessional and I would not recommend their business to anyone. There are plenty of options for this kind of store to choose from. Very poor customer service and product knowledge. I give them a minus star, but that isn't an option read more

Horrible customer service experiences here. I came in because I had extra soil to fill 3 more 400 gal smart pots. I asked for the tan ones just like I have for the past years, as I would never want to put out black ones at my spot. I drive all the way up the hill to unload them and open them up and sure enough they gave me black ones. I look at my receipt and it says I paid for tan ones... Bummer they messed up. And I drive back to ukiah a few weeks later with the unused still folded smart pots to see if I can now return or exchange for the ones I paid for. When I come in they look at them and say the tags look sunfaded and they can't resell them, so even though they messed up, it isn't their problem. Not once did they offer a discount on anything or try to reimburse me for time/money wasted on their mistake. I will never go to through them again for treating a customer like that, especially one that has brought them PLENTY of business from not only myself but friends as well. That's the last time you will see me. Please dont treat customers like that when you make a mistake. I realize things happen but as a shop, you should make sure you give a customer what he pays for or fix it. Simple. read more

If you are in the area this is the one stop place for all your needs.They have a great selection of items to choose from. A friend in Humboldt recommended a product called Nuke Em and they had it in stock and at the same price as the web site in Oregon my friend said to order it from. read more

too funny about the guy who said he called in ..ha ha ha ha ha how ? the only thing to complain about is the web site phone number is a fax.so how did this guy get the phone number being a first time costumer?the prices are good you dont have to have to ask for a discount cause they good to start with.lots of stock great store read more