When you need work done on your home, you want the best to do it. I got quotes from 2 other places…read morethat came in under what Woods Basements price but again, I wanted the best. I signed the contract, paid my deposit a little over 45 days in advance. I get a call from a representative with Woods Basement less than 24 hours before they were due to start at my house saying there's a scheduling conflict and they needed to change the date. I said absolutely not, I took the day off work already and was not willing to change the date. A few hours later, they called back and said they'd honor the date and they'll be at my house at 9am the next day. The next day comes and at 845am, I get a call saying they're running behind and will be there shortly. Finally, they arrived; 50 minutes late! Now I'm frustrated. They began the work. I left them alone and the 2-man crew that was working seemed to be working very diligently. I don't think they took a break but I left the house a few times so who knows. About halfway through the day, a representative called me and asked me how it was going. I told her about the crew being late and she did not care at all . She just skipped right to her next question. I made sure I said it again to which she said "scheduling conflicts." Towards the end, the head guy tells me that I could benefit from adding another piece to the drainage system and that would cost an extra $250. I was leery but I did it. They finally finished around 730/8pm. That was a long day of work for them. I wrote a check for the remainder of the balance and off they went. I didn't get the option for a receipt for payment or anything in writing for the work they did. After they left, I found my driveway filthy from the remnants the crew left behind. Gravel and dirt left where their trailer was parked. I spent 30 minutes sweeping up the mess. The battery from the back up pump that they installed was just left on the floor. I would've like to have an option to have it out of the way. Very tacky in my opinion. The next day, I go down in my basement to inspect the system and I can see daylight coming from my foundation where they drilled for the drainage pipe to discharge. I don't know anything about basement systems but I can definitely say this was not correct. The gaping holes would for sure let bugs in and my heating and cooling to escape. I waited for 7 days and called the office to voice my concerns. I spoke with Roselle. She told me to send pictures of my complaints and she would be in contact with me the next business day to schedule a time for the crew to come out. She then sends me to another department so that I could get a copy of my receipt and warranty paperwork. I was told by that department that they don't issue that paperwork normally but only if you request it. That's weird but, whatever. What business doesn't automatically issue a receipt for paid services? They then emailed it to me. The next business day comes and goes. No calls. No emails. No attempts of contact from Woods Basement. Actually, 4 business days pass with no contact so finally I called back to get something worked out. I spoke with Monica and she seemed somewhat interested in my complaints, more than the other lady for sure. She worked something out and the next day, they call and said someone would be out to fix the gaping holes that were left and they were 25 minutes away. I wasn't home so they did everything from the outside. The battery pack still looks tacky as it just sits on the floor, in the way. I guess I have to figure that part out on my own. I went with this company based on reviews and reputation alone. Again, Woods was not the best price for what I wanted done but I bypassed that and still went with them. Would I have them out again?Highly unlikely. Only for warranty issues. Would I recommend them to family and friends. Probably not. I'm having a severe case of buyer's remorse.

We hired Woods Basement to level and brace the utility room floor, because it was beginning to sag…read more The crew they sent out jacked the house up in the wrong spot and caused damage to the house. The utility room floor is still untouched, and getting worse. We've been trying to get them to fix everything and they are refusing. They even tried to deny working on the house at first because we paid cash. This has been going on for over a year now. We have the IL Attorney General involved, but Woods still has yet to rectify anything. We are expecting Woods to do the right thing especially with such a big motto to live up to and apparently with all this money they have to spend on paying people for good ratings; how about just do the right thing and earn the good rating like a good company does. Do the right thing Woods and fix our home so we don't have to go any further in this case. We know you can and we appreciate that.

We are sharing our experience with this company in the hopes that others will think twice before…read morehiring them. We had an old concrete driveway torn out and a new one put in the first of April 2021. We signed a handwritten contract and it was paid in full, however the work was never completed. During the project, the owner was not on our property very often. There was one young man and 2 very young boys that did the work. The owner did come one day and brought his dog and two young children, letting them run all over our property including across the driveway that had just been poured. This left a permanent marks that cannot be fixed without repair work done. While the driveway was drying we contacted the owner asking him to come out to discuss that spot along with a several other problem areas we noticed right away, including an actual hole down to dirt. He made excuses and when he finally came, it was only to kick the driveway and say 'I hate picky people'. He made no offer to fix anything or give any type of refund. They also were very disrespectful of our property, spilling concrete on a large area of the yard and killing the grass, spilling rock all over the road (to which the owner told us to just call the city and tell them to come sweep it up), leaking oil all over the road and leaving large piles of dirt in the road. We spent a lot of time and money cleaning up the mess they made and putting in sod to replace the grass they destroyed. Lastly, the driveway never was sealed despite the contract clearing showing we paid for this to be included. There is a note from the owner on the contract stating 'Be back April 5th to seal driveway'. The $150 fee for this work was never returned. We contacted the owner by text and phone numerous times over the last 3 months for a refund of the $150. He had many excuses including stating he was out of town for over a month. The last communication was when he called my husband and cussed him out. He has been nonresponsive since. We hope others steer clear of this company when looking for any type of concrete work. The unprofessionalism and poor work quality makes us strongly believe this gentlemen should not be in business at all.

Had concrete work done by this company in December 2012. By December 2013, all the concrete was…read morescaling badly. We had the work analysed by 2 reputable contractors who all agreed the work was poor and not cured correctly. Could only reach them via certified letter from our attorney. They said they would come out and inspect the problem. Never heard from them. We have now had all the bad concrete removed and replaced by another company. Beware!

Thank you for the prompt response to my service request! Great customer service!…read more My review is solely based on our interactions about a potential job.

No call no show on appointment for bid. Contacted the business over two hours after appointment and…read morewas told contractor was busy on lunch and would be by after that. Told them not to bother.

Dustin Sloan took a check for $5900.00 for concrete work and now 7 months later never came back…read moredidn't do anything but tell us lies! never got a permit to do the work for the city. 7 months later i didn't even recognize him in court it had been so long! this Guy has no Ethics and no Remorse! I think twice before using Dustin SLOAN or His associate Ryan Poirrier construction part of job both scammed us Ryan took $6563.00 two peas in a pod for your money and no work just excuses why they can't make it to the job!!! Disillusioned!!! Kim :{ Ryan Poirrier Brightside Construction LLC ,Dustins associate they came together Ryan took a check for $5653.00 and never saw him again either! theses Guy"s don't need to be able to Defraud anyone else ! LOOK FOR THEM COMMING all they want is your Money !!!

From the owner: We specialize in driveways, sidewalks, stamped concrete, patios, fencing, power washing,…read moreexcavation, & more!

The quote provided was not accurate and didn't include all the information requested…read more I needed two separate quotes for two different driveways and only received one. The measurements in the quote received had the wrong measurements. Phil Scarbrough

From the owner: From concrete driveways and patios to foundations and sidewalks, we handle every aspect of the job…read morewith precision and professionalism. Our team is made up of skilled craftsmen who are not only experts in their field but also take pride in delivering results that speak for themselves.

While I can't speak for other concrete companies I can say for sure and certain that if I ever need…read moreanything these are my go to guys! The estimation and response was quicker than the others I tried and the work was quality (top notch). I love my driveway and steps and have not had any issues; the work was done over a year ago.

From the owner: Need Concrete? We are the concrete contractor for you. Specializing in all concrete flatwork…read moreincluding: patios, driveways, walkways, sidewalks, steps and commercial work. Contact us now for a free concrete estimate. With over 90 years of combined experience, FCON Construction is a trusted family legacy company dedicated to bringing concrete visions to life. From foundations to sidewalks, driveways to patios, our skilled team specializes in delivering top-notch craftsmanship and superior quality in every project. Whether you're a homeowner looking to enhance your property or a business owner in need of reliable concrete solutions, we're here to help. We pride ourselves on our commitment to excellence, attention to detail, and customer satisfaction. With FCON Construction, you can trust that your project will be completed on time, within budget, and to the highest standards of quality. Discover the difference that expert craftsmanship and personalized service can make. Contact us today and let's turn your concrete vision into reality!