One of the best dealerships I've ever dealt with was very honest, very sincere, no pressure and…read morereceived A great automobile at a great price thanks to Duke and Brandon would recommend them and buy from them again. Sincerely, James Wood

Went here to a classic car show they had and what a selection of cars they have here! They had…read moreeverything you could think of, even the Mystery Machine! Great place to check out if you get the chance!

The finance department here is absolutely horrible. I bought a brand new Sportage. One would…read morethink that Kia has a strong 5 year warranty and a 10 year powertrain warranty. The showed me some verbiage from the owner's manual which they implied means that after 12 months, most things won't be covered!! After hearing that and being fearful, I bought the extended warranty. The next day, I dug into the owner's manual myself and found the portion they referred to is under a limited liability section which clearly states that if the item is normal wear and tear or is damaged due to customer inflicted damage/neglect, THEN the warranty is not valid...that is essentially what every single manufacturer says. Of course they aren't going to repair stuff a customer broke or brakes that will eventually wear down. That is completely different than the fear based tactic they initially pushed of most things won't be covered after 12 months so you need an extended warranty. After informing myself, I contacted Finance department to cancel the extended warranty. The emailed me a form that I had to fill out and send back to them. I completed and sent back the form on May 22, 2026. After not hearing from them after a month or so, I decided to follow on June 29th. As of today July 1st...absolutely no response. I called the extended warranty company and they confirmed they have not received anything from the dealership. Needless to say, I was pretty upset...bunch of crooks. To add insult to injury, my car already has a check engine light on with 2300 miles! Call service department and they can't get me in til next week AND loaners are not automatically provided. Have to wait 3-5 days for a tech to diagnose before a loaner is offered (if available). How am I supposed to get back and forth to work with that crappy service? A new vehicle shouldn't have check engine light within it's first few weeks. They should consider that and try their best to make the situation right. There's a reason they have such low reviews on here...I tried to get service at other Kia dealerships in the area for the check engine light and they have the same BS loaner process and slow to diagnose when the Kia app already provides the code.

I have to say that my experience at World Car Kia of New Braunfels was one of the most stress free…read moreexperiences I had purchasing a new vehicle. My salesman, Willie Murphy, was fantastic and I would recommend anyone to ask for him personally. He listened to what I wanted and my prerequisites to get exactly the car I wanted at a price that was worked for me.

I'll start by saying that I had a unbelievably amazing experience at this dealership. I've had my…read morenew truck for a week now and it's been nothing but pleasant. On the Saturday of my purchase I had been to 5 different dealerships and received the same pushy greedy behavior that you'd expect in a car salesman. Very unwanted and while at another dealership in San Marcus waiting for a truck that they were advertising (it wasn't even there) I was looking at a 2020 F-150 from this dealership in New Braunfels. I called the location and got connected to the BEST salesman I could have asked for, Doug. Doug was very professional, personable, friendly, and just flat out helpful. When connected to him he was able to locate the vehicle to make sure it was there to look at unlike the other location I had just been to. When my dad and I arrived Doig had brought the vehicle to the front so it was easy to get to. Once I went for the test drive and looked over the vehicle I was very happy and ready to purchase. I was anxious because I had never purchased a vehicle before and had not had any good experiences up to this point. Doug made it very simple and easy to understand what I was needing to do, he helped me with my trade in and got it as close to my desired trade in amount as possible which other locations wouldn't bother to do. The finance guy Mr. Ramirez was also very helpful, he made everything simple and pointed out and explained everything I was signing. Thank you so much Doug for the amazing service a pleasant experience with buying my first truck. I will recommend you to anyone I know that is needing to get an new vehicle.

GO SEE DOUG!!! My experience at Bluebonnet was EXCELLENT! From the moment I sent the inquiry online…read morelooking for a tow rig, to the customer service assistant that connected me to Doug Baswell, to the Sales Manager Taylor, financing, the whole thing was a GREAT experience! I was looking for a very specific piece: White Dodge 3500, crew cab, 4x4, 2012 or older (*pre DEF fluid) HO Cummins, Automatic, low mileage (@100k or less), 40/20/40 front seat, and then must pass my visual inspection. and it did, almost, more below ;) DOUG NAILED IT! He looked and looked, found me the exact truck at another lot. I came down, and knew I liked the truck. while walking around it, noticed some condensation in both headlights. fast forward a few weeks after they had cleaned it up, and I took delivery, I noticed during rain and car washes, the condensation continued relatively regularly. Long story short, one phone call to Taylor, a few days later drive down, and met Coby, service manager. Coby was AWESOME! I came in, was introduced to him, he walked out looked at it, and asked me to schedule another day, he wasn't expecting me. When I explained how I had scheduled this day, he handled it like a pro, and made me feel great about my decision to do business there. Service after the sale is paramount! I prepared for a few hour wait, settled into the customer wait area and working on my laptop. No sooner than I finished a few emails, Coby returned keys in hand, big smile, and says "It is all ready to go Mr. Adams!" ... I was blown away. Hands down I will be a loyal advocate, and it is no wonder people drive so far and wide to buy from this great family owned company! Great Job to the ENTIRE team at BLUEBONNET Certified!!! Happy Customer, John and Meme Adams

Dear Management, I…read moream writing to express my disappointment with several recent experiences involving your dealership. Approximately one month ago, my family negotiated the purchase of a vehicle and completed the necessary paperwork in advance. When we arrived to finalize the transaction, the agreed-upon terms had changed from what had previously been discussed. As a result, we left without purchasing the vehicle. About a week later, we decided to move forward despite the changes because we still felt it was a reasonable deal. We arrived with financing pre-approved and most of the required paperwork already completed. What should have been a straightforward transaction instead took nearly eight hours to complete. During that process, information was misplaced, documents had to be resubmitted, online forms had to be completed multiple times, and paperwork had to be redone in person. It was, without question, the most inefficient vehicle purchase experience we have ever encountered. More recently, we became interested in a used vehicle listed by your dealership. We specifically requested a copy of the inspection report before making the trip to the dealership. We were told it would be provided the following day. Instead, we repeatedly received requests to "come in" without receiving the information we had requested. A few days later, we were informed that the vehicle had been sold. When we explained that it was the only vehicle we were interested in, we were later told that it had not actually been sold and that there had been a mistake. Since then, we have continued to receive inconsistent information. The common theme throughout these interactions has been poor communication, lack of follow-through, and an apparent focus on getting customers physically into the dealership rather than providing the information requested. Mistakes can happen, but the repeated inconsistencies and inefficiencies have significantly diminished our confidence in your organization. I am not writing simply to complain. I believe management should be aware of how these experiences affect customers and the reputation of the dealership. We wanted to do business with your organization, but the process has been unnecessarily frustrating from start to finish.

ZERO STARS! DO NOT…read moreDO BUSINESS WITH THESE CLOWNS... They cannot be trusted. Pre-Owned Vehicles go in to Service when you are waiting to go in Finance. BEWARE! They are selling junk!

It has been quite the last few days and one of my priorities was to have my car looking normal…read morebefore I had to leave to Houston. Thursday night I was hit by a someone and by Saturday afternoon Paul and Vinny had my car ready. I'm grateful for their time and work. Thank you.

Left things bumpy/uneven and paint didn't cover the scratch marks. Not all scratches were fixed…read more Was nice in person but after the job I text and he hasn't responded. He said I'd be amazed with the results, I wasn't expecting perfection, but what I paid is expect better. In front of front tire this "paste" was left. He said it'd turn to powder and wipe off, it didn't and the parts that did left dark paint. The 2 doors are bumpy and the paint to fix it underneath is still visible. In front of the back tire, they tried to paint and the paint peeled off. He said he'd come back to buff it out. I ended up getting rid of the car.

I have gone to Seymour's for 20+ years anytime I had a vehicle issue. Never went back to them with…read morethe same issue. They always took great care of me. Luckily I have been fortunate with no issues but we had a diagnosis for a large job on another vehicle that I wanted a second opinion on because I had a gut feeling. Lo and behold. Seymour's found the root of the cause and fix that which ended up saving me a ton of money. I will forever be grateful to them and will always lean on them when I am in need for vehicle help. Seymour's rocks. My mechanic shop is better than yours!!!

Left my Porsche there. He said he could fix it. Boy did they mess it up! I would give them a minus…read moreten!!!!

Bob with Rocket Towing did an exceptional job at towing my Mustang Mach E. These guys knew to ask…read moreif it was an AWD prior to dispatch which let them know to bring a flatbed truck. My car was immobilized with the dreaded "Stop safely now" message and couldn't shift into neutral. Bob researched with me how to shift into emergency tow mode and took great care to make sure not to use metal-on-metal since it's a new car. He also was cautious on ensuring not the scratch the bottom of the front bump while lifting and dropping the car. Overall a great experience and would highly recommend Bob and his company to anyone looking for a tow company that just does it right and with great care.

Awesome & Prompt service- after waiting 3 hours for my road…read moreside assistance just to be told "leave the keys in the car & we'll get to it later..." I found Rocket towing & Johnny L. and was not disappointed- he gave us an arrival time of 35 minutes & arrived within 20! I know who I'm calling if I ever need a tow again! Thanks for the great service Rocket Towing!