Official Corporate Complaint (Recommended)Use this option to email Academy Sports corporate…read morecustomer service or speak to a regional manager.To Corporate Management,I am writing to formally report an unacceptable and discriminatory experience at your El Paso location (201 South Americas Avenue). As a 28-year Navy Veteran and current high school teacher, I was treated like a criminal during a recent online order pickup.I arrived to pick up a shotgun and a pistol that I had already purchased online. I presented my receipt, ticket number, and debit card for verification. The transaction was handled by an elderly employee wearing a black mask. This employee demonstrated severe cognitive difficulties, repeatedly losing his pencil, misplacing my ID, and completely disappearing for 20 minutes. The entire process took over two hours.Despite successfully passing the federal background check, signing all paperwork, and verifying the serial numbers, the employee ultimately refused to release my firearms. His only justification was that I verbally confirmed I bought a shotgun and a pistol--the exact items on my receipt. When I escalated the issue to the store manager, Karla, she blindly sided with the employee's irrational decision instead of correcting the situation.This behavior is completely unacceptable, counterproductive, and disrespectful to law-abiding citizens and veterans. I request an immediate investigation into this store's management, the termination of the employees involved, and a resolution regarding my paid merchandise.

I went in to purchase a firearm. Keep in mind, I'm already a gun owner. I waited for an hour, and…read morewhen it was my turn, I asked to see the shotgun selections. Joe, the salesman, sarcastically pointed them out. I was going to purchase a shotgun and had the paperwork ready. Only for Joe to say he felt "uncomfortable selling me the firearm" and that I had to wait 30 days. I understand you can refuse service, but what was the point of having me wait for an hour and go through the whole process? VERY unprofessional

My son's school recommended that I come here for his PE and uniform shirts. I only buy his PE…read moreshirts here. The polo shirts for his uniform are less expensive at other stores. However, I can't find the PE shirts anywhere else. For that reason, I've been coming to Sports World for a couple of years now. I think it's a local business. If it is, that's great! Each shirt I bought was $10.95 plus tax. The shirts include the mascot/logo from my son's school. Whatever happened to wearing any old shirt for PE? It's a small place but they got the job done quickly. I told them exactly what he needed and the rest was history. I was out of the store in about five minutes. Sports World specializes in embroidery and logos on shirts, caps, etc. They also have several other options on their website. I'm sure I'll be back whenever my son needs something for school. I might consider getting a cardigan for myself. I love those things!

Great store, great selection, great prices and great customer service! Definitely recommend to all…read moremy friends and fam!

Service was great, but management staff, get the organization/planogramming and dirty merch off the…read morefloor and on display. Saftey hazards, stock carts in aisles. "If I was area/district/regional management OR secret shopper" you'd be screwed unnecessarily.

I ordered a pair of white shorts for my daughter and I open them to find them dirty . She needed…read morethem for practice so I had to let her wear them with black all over . Definitely not happy

Overpriced, I don't know how a basic tee could be $37. The worst part of this store is their Return…read morePolicy, "No refunds. 30 day exchange on unused merchandise" now that's ridiculous for a retail store. So you really gotta be sure of your purchase bc you ain't getting your money back.

This place is awesome! I went everywhere looking for a unique gift for my die hard Steeler's fan…read moreDad & stopped here. This store has everything clothing, jackets, slippers, cups, keychains, hats, dog clothing even household items for the Steelers. I even found a Steelers toothbrush & Santa hat. They also have other teams and other sports but my focus was for my Dad. I'll be back next week for some Dodgers gear. The store had plenty of selection and the employee who helped me was very friendly & even made some recommendations that I didn't think of as a gift. I saw their post on facebook about being the largest southwest sports store and had to check it out for myself. Definitely recommending this place.

Naomi was extremely helpful in finding the right gun bag and made the whole process easy. She was…read moreknowledgeable, patient, and made sure I left with exactly what I needed.

Definitely one of the worst spots to buy a gun at went on Friday told me I had to wait three days…read morewaited the weekend then they told me we don't count weekends. to wait three days I went in on Wednesday see nothing any status and then to get a refund they charged me $100 a restock fee again $100 is insane! Loyed I guess the manger there does not care to gain any loyalty or help release a gun. for any store to be charge a 100$ bucks and say it store policy is just a rip off to get money from law abiding citizens. Do not buy from the store unless you wanna be ripped off $100. And turned down to receive a gun.