I liked this place! The vibe is nice with some comfortable seating. Service is good and staff are nice and helpful. I got a Kona moon pour over and it had a nice deep flavor. I was able to get a $1 off coupon from our hotel as well. Overall would recommend! read more

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Mm, not sure how I felt. Coffee didn't taste great and when I asked for cold foam the cashier wrote it on my cup but apparently didn't charge for it so when I got my drink, she said "I didn't charge her for it" THEN made me pay for it Thaaaat really wasn't my problem and Starbucks and other local shops would've just put it on without charging me a second time even after I gave a tip anyway, idk that annoyed me. read more

I chose Big Island Coffee specifically because the website claims beans are roasted to order. Freshness is my reason to pay a premium, so this matters. Before ordering, I even contacted them to confirm this was true. They assured me it was. My first order arrived quickly and the coffee tasted good, but the roast date was already three days old before I had even placed the order. That directly contradicts the "roasted to order" claim. I reached out to explain the issue, and I was told they would look into what happened. I decided to give them another chance and placed a larger order on February 1. It didn't ship until February 8, and when it arrived on February 12, the roast date on the bags was February 1. The beans sat at least a week before shipping, which again doesn't match the expectation created by their marketing. The coffee itself is decent, but accuracy and transparency matter. Marketing something as roasted to order sets a clear expectation, and repeatedly missing that expectation erodes trust. This company and Chyll is not to be trusted. She just responds with scripted customer service talking points. read more

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Big Island Coffee Roasters was my favorite cafe on the Big Island! The staff were incredibly friendly and took the time to explain the different coffee beans they offer. We tried the Bright & Sweet Coffee Flight and the pandan latte, and everything was wonderful. The only thing I didn't like was the banana bread. The inside is cute & can get very busy. Parking was easy and convenient. read more

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Ever since we got to the Big Island on the 2nd of January, we can't seem to get enough of Kona Coffee. And there are 2.5 days left in our itinerary before we head back to our home state of Colorado, we had yet another occasion to experience the world-class Kona Coffee; this time at this Big Island Coffee Roaster. My daughter wanted a little afternoon pick-me-up so we came here around 3:30pm. And what she got was Pandan Latte (iced). And we fell in love! This iced latte is simply earthy with all sorts of deliciousness. With their house-made pandan syrup, they hint the beverage with cinnamon and turmeric power dust to create this delightful drink and the final product is "oh my heavens" concoction. As ambient as a good coffee shop can have, the store merchandise to the interior design to the cleanliness of it, everything seems to check out at Big Island Coffee Roasters. Not to mention, service is/was friendly as well. Conveniently located from the oceanfront street (close from the airport as well), this is an easy access for anyone who is in a hurry for their busiest day. By the way, I got one of the branded travel towels ($29) as a souvenir and it's absolutely adorable to say the least. read more

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Very frustrating customer service experience. I placed an order and then tried to contact Big Island Coffee Roasters to cancel it, but it has been almost impossible to reach anyone. I sent more than 10 emails, and their auto-response says they will reply within 1 business day, but several days later I still have not received any meaningful response. I also tried calling, but the phone message says they no longer accept calls and that customers must contact them by email -- which does not help when nobody replies to the emails. It is extremely frustrating to be unable to cancel an order or get any support after repeated attempts. A business should not direct customers to email support and then leave them waiting for days with no response, especially for time-sensitive issues like order cancellation. I like supporting small businesses, but this experience has been very disappointing and stressful. Their customer support process needs serious improvement. read more

Got up early, caught a flight to Hilo, when we landed, we needed COFFEE. This was just outside of the airport grounds and took us less than 10 mins to get here as I pulled into the wrong parking lot. Super cool to see the kids jumping into the water from the bridge as it was a humid day. My sisters ordered coffee and some snacks while my other sister and I grabbed a table right at the table. It was cool to watch the gal working and roasting the coffee. Sister 1 got a hot americano that she enjoyed at first but she got the grinds at the end and said it was bitter. Sister IV got an affogato with chocolate ice cream. Her first affogato and she hated it. She's not a coffee drinker. It was funny. I liked my affogato with vanilla ice cream. But it was strong. And sister 3 got an iced chai latte but switched with sister IV since she didn't like her affogato. It's a nice little coffee shop. A Person quietly reading in the corner, another couple chatting away. People sitting at the window chatting and watching the cars go by while others dropped in to pickup their choice of caffeine drinks. Price is super reasonable and a great start to our short trip. read more

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Amazing! Vacationed in Hilo, HI. Fan of trying local/small business coffee shops. Yelped this gem and it was amazing. The inside has plenty of seating and has a homey vibe. Parking's kinda small. The ladies behind the counter were sweet and our coffees came out quick. I got a hot Pandan Latte and my husband got the Nitro cold brew. Both our drinks were smooth with mine having the tiniest bit of nutty sweetness. We liked it so much, we came back again on our last day before our flight home. read more

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Really cute, vibrant vibe and solid coffee. We walked here from our hotel and it was convenient.

Best coffee spot in Hilo and possibly any where in the country. The coffee is perfection. I ordered an extra hot hakuna mocha and it was just the right temperature and sweetness. The service was amazing and the vibes were upbeat but zen. I walked in and was always able to just take a deep breath and then a big sip. I'm sad to be leaving Hilo for many reasons and this spit is definitely one of them. read more

Big Island Coffee Roasters - Hakuna mocha - Coffee Roasteries Near Me - Hilo, Hawaii

Came here and tried the pandan latte- I will now always be sad to not have that in my regular treat rotation. They make their own syrup, top it with a sprinkling of cinnamon and turmeric. Not too sweet, but just delicious! read more

Big Island Coffee Roasters - Pandan latte - Coffee Roasteries Near Me - Hilo, Hawaii

Cozy and welcoming cafe with friendly service and delicious coffee! I tried the iced pandan latte and it was awesome. They don't use the artificial neon green pandan flavoring, so the taste is a bit more subtle. Nice floral, vanilla, and sweet notes. Very enjoyable on a sunny day! Will definitely be back to try more of their specialty coffee drinks. read more

Big Island Coffee Roasters - Iced Pandan Latte - Coffee Roasteries Near Me - Hilo, Hawaii

AMAZING. AWESOME... Period. I'VE NEVER BEEN TO A CAFE BETTER THAN THIS! We tried the flight and latte iced, both of Both were amazing. My dad is really picky and a professional in coffee, and he even gave it a solid 5! Many seats, and the baristas are amazing... would like to visit again in my lifetime :) read more

Big Island Coffee Roasters - big island coffee flights: bright and sweet flight - Coffee Roasteries Near Me - Hilo, Hawaii

We tried the #1 rated coffee shop in Hilo and I can see why it's rank so high. Pretty good coffee and treats as well. Very busy inside, and the parking lot is small and tight. Cute decor, kind of spendy for merch, decently priced food and drink though. I got their caramel latte, the cake batter foam cold brew, lemon cranberry scone and a macadamia nut/lilikoi butter (pb&j) sandwich. The sandwich was a huge hit for my husband (way good) and went finding ingredients to enjoy back in Portland. Kind of cool that they have their roasters on the back side to watch them roast their coffee. read more

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Got a drip coffee. Very reasonable prices -only two dollars for a small drip coffee. Coffee is pretty strong, cute seating area inside and easy parking. Will stop by again next time I'm in Hilo. read more

Big Island Coffee Roasters - Coffee Roasteries Near Me - Hilo, Hawaii

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I ordered a package of varieties. Every one has been terrible. I threw out one just because it had little flavor or aroma. The beans looked old. My local roasters produce much better coffee at about a third of the price. I had hoped for something special, very disappointed. read more

What a cool spot! Vibe was amazing. Got two bags of their whole bean coffee and a salted honu mocha. The mocha was incredible. Very rich, smooth and even flavor of everything. Their bags of coffee is incredible as well. Every detail in the shop is impressive. Service is great read more

Big Island Coffee Roasters - Salted Honu Mocha - Coffee Roasteries Near Me - Hilo, Hawaii

Glad we got to check this place out during our day trip to Hilo. It has its own parking lot and lots of seating inside. The space is bright and clean. Their coffee drink options were great. Food was ok. They sell merchandise like shirts, hats, towels, and rings. I ended up buying a shirt. Service was friendly and quick. Restroom was very clean. Nice spot to grab some coffee, study or meet up with friends. read more

Big Island Coffee Roasters - Coffee Roasteries Near Me - Hilo, Hawaii

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Great coffee. Yummy light food. Consistently delicious every time. Friendly and skilled baristas make the coffee shine! read more

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Enjoyed a flight of 3 coffees for $15 which was brewed with Hario Switch. You get about 240ml of each. This definitely is the best way to check out their different options. Glad I visited. read more

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This place is pretty good although there is no A/C in here! It was so hot inside that I starting sweating while I was ordering! There were still people remote working here though. It's nice and clean with a cute design and the employees were very welcoming and sweet. They do not have any macnut milk but they do have house made syrups. I think once they add more fun items and add ons to their menu they will be even more popular! read more

Big Island Coffee Roasters - Inside - Coffee Roasteries Near Me - Hilo, Hawaii

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The place to go for fresh coffee. Hands down better than the S*******'s. If you are lucky, you get to see and smell them roasting the beans too! read more

Discovered this spot so close to our hotel while looking for some better coffee and boy did we find it. My partner is (at times annoyingly) a huge coffee snob and he will not stop raving about this place since we've left. Parking can be challenging but enough if you're in and out. You can tell they really care about their processes as they made his pourover exactly how he does at home with almost the same tools and timing. I got a cold brew which usually is a quick indicator of quality but theirs was smooth and delicious, without that kick of bitterness or requiring any kind of additive. They also sold food items (vegan burritos, pasties) but I didn't get to try those. To speak on BICR as a whole, they're won a plethora of awards they display in the shop, including best coffee roaster in Hawaii. Lastly, they're powered by renewable energy and support wildlife rescues so there's more than a coffee reason to try and eventually love them! read more

Big Island Coffee Roasters - inside view! - Coffee Roasteries Near Me - Hilo, Hawaii

Big Island Coffee Roasters is a gem. Their beans are excellent--super fresh, great flavor, and you can tell they really care about the craft. I ordered an iced coffee and a latte, and both were outstanding. The iced coffee was smooth and bright without any bitterness, and the latte had that perfect balance of espresso and milk that's surprisingly hard to find. The space has a relaxed, welcoming vibe, and the staff was friendly and helpful without feeling rushed. It's the kind of spot you want to come back to, whether you're grabbing a quick drink or picking up beans to take home. Highly recommended if you're in the area and want genuinely great coffee. read more

This place was the perfect spot for an afternoon pick me up. We stopped here to grab coffee. I tried the cold brew with the pandan foam. It was so cute!! Also tasted good. I got some of their coffee lip balm too. read more

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Great coffee made to order. Wifee picked this place. It is my first time here. Nice and cozy place, on the way to and from Hilo beaches. read more

Big Island Coffee Roasters - Mocha latte - Coffee Roasteries Near Me - Hilo, Hawaii

Awesome amazing and super tasty coffee. Unique taste. The ambiance is very cute. The espresso is shocking smooth and delicious. This place is everything you would hope for form an independent Hawaiian coffee shop. read more

Big Island Coffee Roasters - Awesome super tasty coffee! Unique flavors. Definitely recommend. Also bought coffee beans there as well. - Coffee Roasteries Near Me - Hilo, Hawaii

Delicious local coffee. The Drip coffee was very reasonably priced at $2.5. The parking lot is a bit of a tight squeeze but people are constantly coming in and out. Overall a good mix of classic espresso drinks and some unique local options. There's also a space to sit down and do some work if you want to. read more

Big Island Coffee Roasters - Salted Honu Mocha - Coffee Roasteries Near Me - Hilo, Hawaii

I'm not a coffee connoisseur, I'm not even really a coffee drinker. But....I am a coffee smeller. I was in search of a dark roast and I found a bag here that matched what my nose and heart wanted to gift. I also ordered a "local favorite" the pandan latte, I'm not sure what I expected maybe more herbal but it seemed like coffee to me, but not as bold. The service was friendly and quick considering that the line never died down. The line at the one available bathroom never died down either. There's a modest amount of seating that turned over pretty quickly. An outdoor option would be nice. read more

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Phenomenal coffee, love that they make flights, too fun. No cream or sugar needed. All coffees seem to be freshly brewed via pour over. They have caffeine free options!! I love the limeade, super fresh not too sour or overpowering. The girls working behind the counter were nice and accommodating. Good vibes. read more

Big Island Coffee Roasters - Light/Medium Coffee Flight. - Coffee Roasteries Near Me - Hilo, Hawaii

This was one of my fav coffee places on the whole island! I got the salted honu mocha, it was so yummy! read more

Big Island Coffee Roasters - Coffee Roasteries Near Me - Hilo, Hawaii

On our way to the Carlsmith beach , we made a quick stop by arch coffee shop and boy they had some amazing drinks to offer. Parking can be a bit challenging though there are spots available to grab on the adjacent parking lot. We ended up getting Mocha with almond milk and Coldbrew with Geisha Cascara cold foam But shoutout to Allegra was an amazing host and extremely patient in helping us understand the coffee drinks that they had to offer and as well answered all our questions around our orders. The place has an amazing vibe and being next to the beach just makes it super convenient for the visitors to pick up and go some of their amazing drinks. Do give them a definite try!!! read more

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Possible gift card scams. Please be aware. I went to this coffee shop a few times in 2023, and had a good opinion of the place. I hadn't been in a while because it's somewhat out of the way from where I live and work. Though I received a gift card and was excited to use it. Fast forward to today... went to use the card and was told there was nothing on it. Odd because I'd never used it before. I know my friend wouldn't gift me a fake card. Only thing I can think of is the employee that did the transaction didn't transfer the money to the card. Was it intentional? I'm not sure. My recommendation is don't buy gift cards from this place. Unfortunately this incident has also spoiled my once good opinion of this establishment. read more

Had to go several times. The coffee is so good! Love the Pandan latte. Bought a lip balm that I love!

Salted honu mocha was DELICIOUS as were the Greek egg bites Visited this shop all three days of our time In Hilo read more

Big Island Coffee Roasters - Salted Honu latte - Coffee Roasteries Near Me - Hilo, Hawaii

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Coffee is amazing, cute little cafe, options to purchase beans too! Staff is kind as well. I saw multiple people just meeting with friends, others studying or reading books, and some tourists coming to visit for a cup of coffee and some souvenirs. Good location, parking options out front, and we took home beans for future use! read more

Big Island Coffee Roasters - Coffee Roasteries Near Me - Hilo, Hawaii

we waited in line for quite a while but the salted honu mocha ($7.50) was pretty good. we could taste the salt and chocolate and caramel. not sure what espresso was used since there's an option to upgrade to the hawaiian espresso for $2 me read more

Big Island Coffee Roasters - menu - Coffee Roasteries Near Me - Hilo, Hawaii

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The coffee here is amazing! Tastes so good and has a very unique taste! Would highly recommend. The service is really great as well...always get my coffees so fast. And love the feeling and atmosphere in there :) read more

Just wow! From the vegan salad to the coffee cake, the food was so good and fresh! And the homemade pandas syrup made my latte so delicious! You can tell the coffee quality just from the perfect smell as the espresso our pour over is being made. Everything was just perfect! And we loved the sustainability features in the cafe. The ambiance was also great with small seating areas with couches as well as work areas. And the service was top notch! We'll be back. read more

The coffee is smooth and tasty. The staff is friendly in a chill atmosphere that is relaxing. Oh, and the bear face on my daughter's hot cocoa was the best. If you don't get bear faces on your cocoa you are going to the wrong coffee shop. read more

Big Island Coffee Roasters - The awesome bear face on the hot cocoa. - Coffee Roasteries Near Me - Hilo, Hawaii