WORST DAY OF MY LIFE!!!!!!!! DR Alan tried her best but…read morejanie was the worst. took my cat eathan in for a check-up for a leg injury and i feel like i was over charged she was giving me a hard time when i arrived they told me that the total was going to be 80$ ended up paying 349$.

Sadly we had to put our girl out of her misery. These folks were incredibly kind each step of the…read moreway. We even got a heartfelt condolence card from Dr. Alan - every surface of the card was filled with kind words. We were blown away (in a good way).

We've been g oin g to aloha vet for 13 years. The staff is very professinal and we recommend this…read morevet for compassionate care.

I've been taking my fur-keiki to Aloha Veterinary Center in Hilo, and I honestly couldn't ask for a…read morebetter experience. Dr. Lyons is incredibly sweet and supportive--she always puts us at ease during visits. The vet tech is amazing too; they never forget us and always greet us like old friends. One of the best decisions I made was establishing care early on. It's the peace of mind knowing that when something comes up, we already had a trusted team ready to go. The location and the parking lot has easy access too. There's no 24/7 vet care on the Big Island, which is something I wish we had, but knowing I have a solid daytime team ready to go makes a huge difference.

Got my dog Flaka back in shape. Thank you very much. I really appreciate the help you gave to her.read more

It took me a while to write this post after my dog died under the care of Maikai Vet. Losing a pet…read moreis so heartbreaking as they are part of our family, they give us unconditional love, support and comfort. However, my last experience there was horrific. I've been going there for years up to now. Besides the fact that you have a scheduled appointment, but end up waiting at least an hour to be seen is a different story. That i can handle and that's not my complaint. My complaint is that the staff at Maikai Vet are so uncompassionate and rude especially when your pet has just died. I took my dog in for a scheduled surgery. I dropped him off at 8:00am and they called me throughout the day with updates. Well, at 6:30pm, they called me and told me to come and pick up my dog. Keana (she told me she was an intern) came out carrying my dog. I am unfamiliar with pet surgeries so i didn't think anything of it. My husband took our dog and was carrying him. I noticed that he had bubbles/foam coming out from his mouth. i asked to see Dr Mina and was told he was busy. i asked her if that foaming was normal. She told me yes and that it's from the anesthesia. Stupid me ... i accepted that excuse. She went over a whole bunch of medications with me. There were so many that i started to write things down so i don't get anything mixed up. She had the nerve to say "i don't know why you have to write it down, it's on the bottles". I know it was after hours but don't rush me especially with so many medications and which ones can't be taken with the other ones. Well, on the way home, my dog died. I was so heartbroken. I called the vet right away and they told me to bring him back to the clinic. So i did, by this time, it's 8:00pm. I was holding him in my arms, crying hysterically. No one, not a single person came out to tell me sorry or give me any kind of sympathy. They did ask me if i wanted to spend more time with my dog, i asked for a room and they told me i could sit in the waiting room with my dead dog. There were other people in the the waiting room.....why would i want to sit there holding my dead dog, crying and everyone watching me. I asked to speak to Dr Mina and was told that he's busy. Wait....it gets better.....i left my dog there, paid for cremation. They told me the cremation place will pick him up within that week. I waited 2 weeks to see if his ashes came back - they told me they have not received it back yet. I waited another week and called again. They told me his ashes has not come back yet. I asked who picked up my dog. They told me Sunset Pet Memorial. I called Sunset Pet Memorial, they guy there was so helpful and told me he has no record of my dog being picked up. I called Maikai back and told them Sunset does not have my dog. I demanded to know where my dog was. 2 hours later, i received a text message stating they are sorry, but my dog was not picked up as the tag fell off. How would the tag fall off? It's not like my dead dog was up walking around in the freezer. By this time my dog was in their freezer for 4 weeks. Does Maikai staff not check their freezer? Question why the same dog has been in there for 4 weeks? I finally got my dogs ashes after 5 weeks. I have not gotten any callbacks from Dr Mina, after leaving many messages for a call back. Nor did i get any sympathy from any staff there for leaving my dog in the freezer for 4 weeks. Instead i got excuses. There should be no excuse. I will not take any of my pets there again.

I was an established client at Pahoa Animal Hospital from the week it opened. Under Dr. Bill…read morePhillipo, the clinic operated with genuine compassion, medical integrity, and respect for both animals and their owners. Dr. Bill trusted my experience and worked with me many times to treat injuries at home when appropriate. He prioritized the animal's well‑being over financial barriers. Under the new vet, Zach, that standard disappeared -- and it resulted in the preventable death of my dog, Milo. When I arrived, I disclosed immediately that I had $500 available. Milo had been attacked by the pack late Friday night; at that time no clinics were open over the weekend, so I had to wait until Monday. In the meantime, the wounds were draining and showing signs of infection. He needed basic laceration care: numbing agent, sterile saline wound irrigation, wound repair, and antibiotics. I have a pack of 8 dogs. Fights happen; when they do, I am very experienced at effectively taking care of the injuries. If the injuries are above my skill level, it is off to the vet. At PAH, Dr. Zach admonished me about delaying bringing Milo in for treatment. He said that I had been neglectful. I repeatedly reminded him of the clinic hours and the fact that it was closed on the weekends. The fight happened at 11 pm on a Friday night. I told him and the staff that I only had $500 (borrowed Rather than providing basic care within my budget, DR. Zach presented me with a mandatory $1800 treatment package that included non‑essential add‑ons such as a heartworm test, nail trim, and other unrelated charges. When I declined the unnecessary items and requested only the medically appropriate care, the vet refused to treat Milo unless I agreed to the entire list. then added that Milo would be dead by morning without his treatments. During this interaction, Zach stated, "This is a business." That sentence made the priorities clear. My dog's emergency was treated as a revenue opportunity, not a medical situation. When I held my financial boundary, Zach escalated, raised his voice, claimed he "felt threatened," terminated the relationship, and refused to provide the most basic essential care. Milo was euthanized, not because his condition was untreatable, but because the clinic would not provide the care within my disclosed financial limit. Shortly after Milo's death, the clinic posted a lengthy policy statement online outlining refusal‑of‑service rules, conduct termination rules, financial deposit requirements, and liability waivers. These policies were not present before the incident. Their timing speaks for itself. Their policy page is here: https://www.pahoaanimalhospital.com/policies.html This is the definition of economic euthanasia: a pet is euthanized because the veterinarian refuses to provide essential treatment unless the owner pays for non‑essential, high‑cost procedures. Milo did not die from his injuries. Milo died because care was withheld. This review reflects the operational truth of my experience with the new leadership at Pahoa Animal Hospital.

I've been going to Pahoa Animal Hospital since they first opened, and I've been consistently happy…read morewith the care my pets receive. I first started seeing Dr. Bill, who I really liked a lot, and more recently I've been working with Dr. Amelia, who has been absolutely fantastic. I have two senior kitties with hyperthyroidism, and she has been incredibly attentive and compassionate with their care. If lab results don't come back the same day, she will personally call me in the evening after work to make sure I get the results. That level of dedication means a lot. Any time I've had questions and reached out by email, even after hours, she has responded herself. She is always kind, patient, and genuinely caring, not just toward me, but toward my pets as well. The staff is just as wonderful. Shelly and Pua, who I've interacted with the most, have been exceptional every time. That said, every single person I've encountered, from the vet techs to the front office staff, has been warm, friendly, and caring. I truly cannot recommend this veterinary practice enough. I've referred so many people here over the years that I've lost count, and I will continue to do so.

The care that our beloved "Alani" received was exceptional !. Dr Bob and Jordan and Dr. Jen…read moreChartier allowed "Alani" to cross the rainbow bridge in our home in her favorite spot watching the sunset. We appreciated everything they did for her . From the doctors to all their staff , they are wonderful. In the near future we are getting a new fur baby and there is no doubt where she will receive her care.... KONA VET !!

I've been going there for several years and have been frustrated with lack of care. Recently took…read moremy dog in as he was expirencing pain in his jaw. Drove an hour to get there but the vet didn't even try to open my dog mouth to inspect it. He said that my dog is not liking him open a mouth and he can't do much! I said he is in pain can you try again, no dog likes to open their mouth you need to just force it. My dog was not dangerous (20lb older scottie). But the vet said he can only prescribe a pain killer to numb the pain and that's all. I was pretty disappointed with lack of care to even attempt to inspect my pet. I drove an hour to see him for 5 min of his time and zero help! I am not going back there again.

My cat had an injured tail and my good friend highly recommended Dr Pease so I thought I would give…read morehim a try. When we went into the exam room, the doctor brought his two big dogs in the room too, " to comfort " my cat. But it freaked him out instead. So Dr Pease said he would give my cat a sedative to help calm him down. Dr Pease finished a complete exam and exclaimed that his weight was smaller than he thought when he administered the sedative. He said my cat would wake up after a few hours and to let him sleep in his carrier. My cat never woke up. I informed the vet. They expressed no concern or remorse. They charged me a few hundred dollars for this! As if this wasn't bad enough. The following year the office sent me a reminder card to schedule an appointment for my cats annual check up! I had to call them to remind them that they had murdered my cat the prior year! After that they sent a condolence card. This vet is so totally out of touch. He should not be in practice.

Dr. Pease has been my families vet for 15 years. His care and love towards our animals and tough…read moredecisions through the years have kept us with him, and will continue to keep us with him. He is beyond knowledgeable and informative on the best decision for your animals care.

I paid a lot for testing and can't get an answer about results. I have had to keep calling to get…read morethe results. After days of calling to find out the results, it turns out they never even took the sample and they wanted me to come back in again. I am so done with them. They are the worst don't go.

I am heartbroken & deeply disappointed by the care my dog received here. I had been going to this…read moreclinic for years because my girl dog was familiar with them, what I thought was trust has now turned into deep regret. She was in clear respiratory distress, yet they failed to take her condition seriously. I was charged over $700 for testing, only to be sent home with her struggling to breathe. She suffered through the night & tragically passed away the very next day. They prioritized having me pay for medications that offered no real help for her condition, medications they likely knew wouldn't make a difference. I notified them she passed, they coldly suggested I just donate the unused meds since there are no refunds, even though the meds were not appropriate for her actual needs. There was no compassion. No accountability. Just a cold dismissive comment that "dogs like her don't live very long anyway." My girl was a member of my family. She deserved to be treated with care, not indifference! I trusted this clinic in a moment of crisis & that trust was betrayed. Pets deserve care rooted in compassion, not upselling & apathy in their final moments. Please take your pet somewhere their life will be treated with the seriousness & compassion it deserves. THIS IS NOT THE PLACE.

I walked into Petco looking for some fish for my pond . The aquariums at the time was out of many…read morefishes I was looking for. A staff member asked if I needed help and was very friendly and told me about the recent sale and that's why didn't have a larger selection. I did select about 12 fishes and his customer service was excellent. I should have gotten his name to give him proper credit on this form. I will be checking in again to see the selection of fish again in a few weeks. I've noticed a few places sell aquarium fish from home and will also check on them.

Robert must've been having a bad day...no hello or thank you! Acted like we weren't even there…read morestanding at his register. Usually get good service or at least a thank you considering the amount of money we spend in this store. Disappointing visit today.

It is with great sadness, I write this review. My previous opinion was a five star. I really…read morebelieved that Dr. Jackie Pickerell was awesome and capable of making decisions for the welfare of our beloved dog, Mochi. Unfortunately, after our dogs illness that happened last week and the lack of care or support, I need to write this review. I am offering this as a cautionary tale; Dr. Jackie use to be on top of her game. However, since her unfortunate accident, and a loss of someone close to her, and a recent emergency call to her on a Sunday afternoon, I write this. After the last visit to Jackie, and a dose of two powerful drugs into our five pound Chihuahua; Mochi began to have diarrhea two days later. We ignored the symptoms until we noticed, she stopped eating, and by Saturday, began to vomit. On Sunday, we called Alii Vet Hospital. Mochi has been a client for over a year now. Dr. Pickerell returned our call from an exciting boat trip whale watching. Rather than refer us to another clinic, she suggested we give our dog pepto-Bismal. This made our dog throw up and by Monday, she was lethargic. Concerned, we called back, left a voicemail and waited for a return call from Aina Ahou; no one called. Dr. Jackie called in sick on Monday, and no one returned our call about our near death, beloved Mochi. Fortunately, we made contact with a hospital in Kona and rushed Mochi there to Alii Vet Hospital. We are sad by the lack of care or concern from Dr. Jackie and her staff; we hold everyone there responsible. Mochi is still; a week in the hospital recovering from her diagnosis of a serious life threatening illness. We wish Jackie well, and that she gets the emotional support needed. All things happen for a reason. Our Mochi is in good hands now, in Kona at Alii Vet Hospital, available 24/7 as an emmergency hospital. Me ke aloha.

Couldn't find an emergency vet near us in Hilo when our 4 years old pup got very sick suddenly. We…read morecalled and called many places with no luck since it was late night in Hilo. We found Aina hou hospital number on the internet and called in with desperation. Dr. Jackie answered the phone and helped us remotely over the phone giving us step by step instruction to treat our pup. It was a very scary experience for us seeing our beloved pup who is normally very active get sick. really appreciate that Dr. Jackie was there for our pup and us. Thank you so much Dr. Jackie.

We found a 4 week old kitten trapped in a wall. She was in rough shape with multiple injuries…read more Alii clinic went above and beyond the call to treat her and show us how to care for her. She had been wounded and was seriously emaciated. Today she is 100% wonderfully recovered! God bless the folks at Alli! They saved her little life!

Hire a receptionist who returns calls. It's been at least 3months. Multiple phone messages and no…read morecall back. After listening to that long winded automated recording with a directory that takes you to a recording that no one ever listen to. Guess they don't care for the business