I had a great experience with the dental team for my daughter's first pediatric dental visit! I was…read morevery disappointed though for a couple of things: 1. The front desk team never told me on the phone when I called that the dentist was out of network for my insurance. So that left me in fact with a payment I was not expecting as I was told over the phone it was completely covered. 2. The paperwork for this place is a little over the top. I'm bummed as I don't know if I'll be returning due to the out of network costs. Next time when someone asks on the phone about coverage please tell them the doctor is out of network so they can plan accordingly.

We have been coming here for two years now and have always had a wonderful experience! The entire…read moreteam is so kind and patient with our son who has ASD. I wouldn't trust anyone else with our son's needs, he was smiling and laughing the entire visit!

My two kids goes to Dr. Lee since they were 1 and 3 years old. We always find a friendly and…read morewelcome environment and also a professional treatment. My kids are happy to go when they visit Dr Christian, which in my opinion, is one of the best proofs that they feel comfortable. All their recommendations made my children have maintained an excellent oral health free of any problems. I just can say THANK YOU.

Dr. Lee offers professional, competent, warm and friendly care. He and his father Dr. Brian Lee -…read moremore recently Dr. Yee - have been taking care of our two boys' teeth since they were old enough to see a dentist - about 10 years. This included time before, during and after braces, and some special care due to my son's premature birth (teeth development is slightly different in preemies). They also detected a strange coloration on my younger son's mouth that they assessed and monitored regularly until it was determined that he was fine. I would recommend this office to any family.

Derrick and Dr. Reza are absolutely amazing! Derrick is the gentlest hygienist while still doing an…read moreexcellent cleaning. Dr. Reza is the best dentist, especially if you're looking for another opinion and honesty. Highly recommend!

The worst absolute worst dental office. The owner hired their nephew to be the manager and he's a…read morepompous arrogant man. I went in complaining about pain on my upper right teeth and said my gums feel inflamed and it hurts constantly, and the dentist DR LAUNDRY WHO I DO NOT RECOMMEND, told me there was nothing wrong. Then I come back for another problem and she tells me I need a root canal done. I looked at her in pure shock like how are you trying to tell me I need a root canal MONTHS later after I already complained prior about my pain ? Then I went because I had bad TMJ pain. The dentist who saw me stuck her finger in my mouth and said I have no idea what to do for the pain. It was just bad after bad after bad. I went to a tmj specialist and they told me that family dental is wild for not giving you lidocaine for the pain. Long story short I explained my frustrations to this manager named Morgan... he had me on speaker, and as I told him everything.... He responded with I don't care and if you don't trust us, why do you keep coming back. I will admit, I blew up on him over the phone but he deserved every bit of my bad mouthing. I will be contacting a lawyer. Morgan doesn't know how to run a dental office and should be fired for the way he spoke to me BEFORE I blew up on him. Ps. THEY SCAM YOU AND THEY WILL CONTINUE TO DO SO! ALSO THEIR OFFICE HAS GOTTEN DUSTY AND DIRTY AND THEYRE ALL UNCLEAN AND UNPROFESSIONAL! I know THREE PREVIOUS EMPLOYEES WHO WARNED ME BUT I DIDNT LISTEN !

Oh ya, one other thing. If you are a parent, try saying "hi or hello" to him. He didn't…read moreacknowledge a simple "Hello" to parents when he's in between patients. Somewhat odd.

Called in to ask Dr. Lee if he could me scan 4 models and the girl answering the phone told me he…read morewasn't interested. How would she know with out asking him first. This is very poor for public relations, makes me wonder what other things he doesn't know about that should know.

Went to see her April of 2023, have been seeing her for over 10 years, and couldn't recommend her…read morehighly enough. She and her team are knowledgeable, professional, and thorough. Regarding Covid-19, she has several large air purifiers running, they are wearing good masks properly, and see less patients at a time than they did pre-pandemic I had my Aranet4 co2 meter running and reading never rose about 600 ppm, which is great considering outside air reads at 420 ppm. As someone who hasn't had Covid to date (unless it was asymptomatic), I felt comfortable unmasking.

Dr. Novinsky is the by far BEST dentist I've ever had! I've been going to her for close to 19…read moreyears. She knows my teeth (and my quirks) so very well. She never tries to upsell me anything. In fact, she does the opposite and gives me options that are less expensive. Before she does any work she will take the time to thoroughly explain what she's going to do. And when I moved back to the South Bay I took time off work to drive all the way to Foster City to get my teeth cleaned...that's how good she (and her staff) are! I'm bummed that I can't continue going to her for my dental needs because I recently moved to Texas about 6 months ago. I wish I could relocate Dr. Novinksy and her entire staff to San Antonio! I'm now in the process of finding a new dentist who will have to live up to Dr. Novinsky's standards. It will be so hard for me not to compare this new person to her! They all ROCK!

We love Dr Chui's dental care. We've been her patients since 2007. Even after moving to the east…read morebay we still go to Foster City to get our teeth checked by Dr Chui. My brother in law's family moved to the east bay before us and they too go to Dr Chui's office. She does a fantastic job for our kids and nephews too! Highly recommend!

Pros: Friendly staff and dentists, good communication…read more Cons: The cleanliness of the practice (same gloves used on mouth, used when leaving area to collect other things, rummage through cabinets, etc), Billing - if you've closely reached your insurance $ cap and you are close to the new calendar year where the $ cap restarts, you will NOT be informed that your next procedure is better off for you financially if you wait 2 more months. Speed - a good thing if you are limited on time. I felt the conveyor belt approach here and didn't think it was too thorough - but a means to get you in and out their hair fast.

We had to switch our kids' dentist because of insurance, and I was honestly dreading the process. I…read morecalled several places, but most weren't accepting new patients. That's when I found Smile Stories (close to home and in-network) so I decided to give them a try despite the small number of reviews. I'm so glad I did! The staff made the transfer process smooth and stress-free, and both Dr. Lisa and Dr. Joyce are fantastic - patient, kind, and very knowledgeable. My kids actually enjoy going, which says it all! The whole team is professional, welcoming, and genuinely caring. What started as a stressful insurance change has turned into such a blessing. Highly recommend Smile Stories Dentistry!

I have four young children aged 2 to 9, and they all see Dr Joyce -- our older kids have been going…read morefor a few years. She is knowledgeable, patient, helped with ortho referrals, and very importantly our kids love her! We typically bring 3-4 kids at once and they really help us streamline the visit. Surprised to hear the poor experience with the staff as we've always had a positive experience. Office is also very clean, with modernized tech and a cute play area for little ones while waiting. The older kids also of course love the TV while getting their cleanings.

Our twin boys have been going to Dr Ramirez since they are babies and she is great. The office is…read morealways clean and very attractive to kids. All the staff is super nice and they did a great job when the boys needed work done. Also, it is a very location in Redwood Shores. Highly recommend Dr Ramirez

As a preface, I know there are inherent risks for complications whenever there is a medical…read moreprocedure, and I don't believe our experience had to do with any negligence on Katalina and her team. I am writing this review in hopes that no parent will have to go through what we went through. With that being said, If I could give Katalina zero stars I would. It wouldn't be for her dentistry abilities but for the way she treats her patients. Katalina was referred to us by our regular dentist for tooth extractions because she is a "pediatric dentist". The extraction itself seemed to go smoothly, from what my wife told me, besides the fact Katalina was short with our son... which mirrors most of the negative reviews regarding her temperament with child patients. The next day my son started to complain that both his upper and lower jaw was hurting on the side of the extraction. The extraction was two molars on his upper right jaw. We gave him the usual Advil/Tylenol combo, but his pain was worse than expected. I thought he was exaggerating, but when he started to roll around the floor in pain and had a slight fever, I figured something must be wrong. I call with my concerns, and Katalina says to continue with Advil/Tylenol and the lower jaw pain has nothing to do with the extraction and is just coincidence. The next day, my wife stays home with our son, it seems like the pain has subsided a little, but I notice swelling in his lower jaw from a picture my wife sent me. When I get home around 4 PM, I notice his lower jaw is extremely swollen, he still has a fever, he can barely move his neck/head, and he is in extreme pain. Again, I call with my concerns and they asked for pictures. I send them pictures of the extraction site and his swollen jaw. I get a call back saying this is normal and to continue with Advil/Tylenol. At this time, I press them about his swollen jaw. They said they would call me back, which leads me to believe Katalina didn't bother to look at the pictures. When they call back, I was told if I could get to the office before they close at 5PM they could see my son. We get to the office around 4:45PM, and I finally get to meet Jennifer who runs the front office. Jennifer is probably the only bright spot for the practice as she facilitated all our communication with Katalina and was super friendly. Upon examining Katalina determined the extraction site was fine and the swollen lymph node was a coincidence and had nothing to do with the extraction. She also told us to go to the emergency room to address the swollen/infected lymph node and there was nothing she could do for us. Basically, she wiped her hands clean of the infection and didn't want to accept any responsibility for it. We leave the office to pursue further treatment, and I ask my wife to call back to get what anesthetic they used in case we needed it for the ER. She called and emailed and never got a response. It was a good thing we didn't need that information. The rest of the night goes like this: - We go to Sutter urgent care and urgent care doctor said the infection had to do with the extraction and scheduled us to go to the ER. - We go to Stanford Pediatric ER (these guys are amazing, the whole staff) - The ER doctor's assessment was the infection has to do with the extraction - The on-call ER dentist's assessment was the infection has to do with the extraction. He explained that because all the soft tissue in the jaw is connected bacteria can easily traverse down to the lower jaw from the upper jaw. It takes another two more weeks of antibiotics before the infection finally subsided. During those two weeks my son had limited movement from his neck and head and was in severe pain and had to miss about a week of school. I don't have an issue with Katalina's dentistry abilities, but I do have a huge issue with the way she treats her patients and her inability to accept responsibility when something goes wrong. If Katalina had taken the pain and swelling my son was feeling seriously, maybe we could have treated the infection earlier and avoided more pain and suffering he had to endure. Also, if I didn't press to have him seen and they had closed for the next 3 days the infection could have escalated to something much worse. We never heard back regarding the anesthetic that was used even though she knew we were going to the ER. Also, to claim the infection had nothing to do with the extraction and was pure coincidence is extremely irresponsible. Especially when three other medical professionals, including another dentist, knew right away that the infection had to do with the extraction. If my son didn't go in for an extraction there would have been no infection. Obviously, we will never be doing any business with Katalina ever again. If you are reading this as a parent, remember to always advocate for your children. If something feels off, make sure it gets addressed. You know your children best.

The Best Pediatric Dentist -- A True Lifesaver!…read more We had an incredible experience with Dr. Laleh Vakili, and I can't recommend her highly enough. After some truly upsetting experiences with previous pediatric dentists -- including one who wanted to put my daughter under general anesthesia for five supposed cavities (which turned out not to be true) -- we were desperate to find someone honest, kind, and competent. Enter Dr. Vakili, who was all that and more. She was able to see us on short notice, and from the moment we arrived, it was clear we were in the right hands. Her entire team -- from the front desk staff to the hygienists -- was warm, professional, and incredibly well-organized. The atmosphere is welcoming and child-friendly without being over-the-top, and everything ran smoothly from start to finish. Dr. Vakili took her time to explain everything clearly, gave my daughter a thorough exam, and quickly realized that the previous treatment plan was not only unnecessary but completely overblown. She addressed all of my daughter's real dental needs in a single visit, with incredible care and attention to detail. It is rare to find a healthcare provider who is both technically excellent and completely trustworthy, but Dr. Vakili is exactly that. If you're looking for a pediatric dentist who will treat your child with integrity and compassion -- and not push unnecessary procedures -- this is the one. I only wish we had found her sooner.

Here's the updated review:…read more Dr. Vakili contacted me and kindly waived the bill. Unfortunately, she asked me to find another dentist because they do not match well with my insurance. It would be helpful if this information was clarified upfront to prevent situations like mine.

Gypsey and Dr. Poulos are fantastic. Very nice, professional and they always make the teeth…read morecleaning experience easy. The Saturday availability (albeit just once a month) is great. We moved farther away several years ago but continue to come to Foster City Dental because of the great experience!

Great care. Nice staff. I have very sensitive teeth. The…read moredentist took great care to not hurt my teeth.