Store never clean the bathroom look crappy. Can't find what we need and just take for ever to check out

If I could give no stars I would. I use to shop here all the time, but the store and especially the service has gone so far down hill , its not worth it anymore. There is one cashier there, that is more than rude. I was with my mother today, who wanted to buy something which was priced , but not in the right place, so we asked if he would price check it for us to see if it was on sale , and he said" if there wasn't a sign than it's not" and refused to check the price. Absolutely ridiculous. We went once he left the cashier stand and asked a very nice girl and it was on sale. They almost lost a $100 sale for laziness. I've had other incidents with him as well. I know it's hard to find help these days, but how much do you put up with. I'll be buying on Amazon from now on. I'd rather pay shipping. The stores a mess and half the products arent priced as well. read more

HORRIBLE! Do NOT buy any large item that you want delivered. Not only will you pay a large delivery fee, but Ryder delivery service, utilized by Big Lots, is beyond unprofessional and rude! After confirming time, date, and place of delivery, the delivery company works at their pace and schedule, not caring about the guest who rearranges everything to accept delivery. After they do not honor their commitment to the guest, you get to deal with Ryder's rude, unprofessional staff, who act like they are doing you a favor so you will get the delivery when they feel like it. Big Lots will merely pass the blame and ignore their guest's concerns. You will end up spending almost the same amount if you buy from Ashley Furniture and pay their delivery fee, but you will actually get your merchandise that you PAID for in a professional manner. Go anywhere but Big Lots for anything needing delivery. read more

Very friendly and helpful staff. They always have what I need, as well as some good buys for my home. Even on thanksgiving they were open with smiles on when I forgot brown sugar! read more

Pretty ridiculous. Don't bother shopping there as they do not seem to understand the concept of selling things- maybe they aren't in it for the money? Went into Essex store 35-40 minutes before closing, just after I got off work. Lights on, staff working, weeknight so not busy. Went to furniture section and waited a few minutes and no one approached so I went to front cashier to inquire about purchasing a couch. I was then informed that the furniture department closed at 8 PM. Why was it lit up then? Where is a sign stating that? Or maybe rope it off at night... I knew what couch I wanted but when the cashier called the person in the back she curtly (rudely?) said "Furniture is closed." Wow- guess you don't want to make a $600 sale- and guess I don't want to waste my time coming back. Sounds like a wise move based in Lynn S review as I would have probably needed delivery! They aren't the only game in town- I am sure there are plenty of other places to buy a couch and they would be more than happy to take my money! read more

Overly priced, customer service is terrible. Long check out wait. I had a rewards card for years, some how my number was taken off mine and used for someone else. Couldn't resolve this issue so unable to use my number which I had for 10+ years and I can't use the coupons. I was told to call customer service and nothing was done. Such a shame! read more

I have been here a few times in the past few years. Big lots needs some work here... Service: The service to big lots really isnt bad its just what do you ask for help with? They have such random stuff its seems different every time I have gone in here. Thing is this is how the store is! Not really a bad thing. While buying what very few things I have bought here its been ok. The people they hire are nice. Some of them dont seem to personal with customers. Not that its an issue. Just tossing it out there. I do however wish this place would get a good cleaning, The store front is very dirty and not to well kept. Now I have been to a big lots in Boston MA and it was clean. A few things they could start out with is fix the automatic doors as you enter the store. Maybe clean the floors some when they close. I don't know. Maybe I ask to much. This store front is way to ghetto compared to the one in Boston. While the one in Boston isn't much better service wise at lease its clean. Prices: There isnt to much to say here! the prices are great! So for prices Id give them 3 stars. Its just the fact there is such little that i would buy here I gotta take one away. When you go shopping most people dont wanna look around for it unless its on that boring Sunday or rainy afternoon. Oh well. They did ok here. Just need to not have so many random things. Over all: I dont go here to much. Sometimes I think of them for the little odds and ends things. The fact still remains that the wallmarts and targets of the world offer the same type of sales and they are a bigger box store. While our local wallmart isnt much cleaner but I know they will have what I need if I need something cheap. So just like wally world stay clear of big lots unless your bored and need entertainment with your shopping! 2/5 Could have been better I think... read more

Not a bad place. If you've been to one big lots you know what to expect. The staff here is really helpful and the customers seemed very upbeat. Very positive environment. I was looking for an item and asked for help. The gentleman was very approachable. No issues at all read more

My boyfriend went in the store in Essex, vt today. He proceeded to check-out and when it came time to get his change back the cashier said they don't have change. Now he said there were signs up, and it wasnt about the 33 cents, but my boyfriend asked them where that money was going ? They told him they dont know but not to him! They were very rude about it and was absolutely unacceptable to treat anyone in that manner. The manager was the rude one not the cashier. Is this a normal occurrence to not have change for a larger business such as this? It wasn't necessarily about the money, but where the money goes after? Also about the rude treatment that he received! read more

I'll usually stop in at Big Lots if I want to find something "on the cheap". They have just about everything for the home here, including food items! It's a pretty big store so it can get a bit overwhelming. I came here last for a night stand. For furniture you need warehouse help for staff to go find the item out back and bring it out to you. I was lucky they had one left of the item that was on display. Fairly quick service. It is a bit chaotic out by the warehouse doors as it seems everyone on staff needs to go in and out of there. They do offer to help bring it out to your car. Again I like the prices, decent service but it can be a great big confusing array of merchandise. read more

Shopped there recently with family. Both restrooms [mens & womens] were "DISGUSTLY FILTHY" , with toilet paper strewn everywhere, no papertowels, & no latch/lock on stall door ! read more