My first visit here was yesterday when I came in with my spare tire on and a flat tire to be repaired. My husband has been here before and recommended them. The employees greeted me right away when I entered and were very helpful. They said it would not be a long wait but their computers were down. The waiting area in the front was not the most comfortable b/c it was along the hot windows but then we realized they had a nice comfortable second waiting area in the back with a TV, vending machines, a bathroom, and comfortable shaded seating. The wait took longer than expected so he said I could leave and they would repair the tire and I could pick it up. When I came back an hour later it was repaired ( for free!) And they installed in on my car. I left and realized that they did not adjust the air pressure so all tires had a different pressure and the sensors had not been reset so I was getting errors. I went back again, they apologized and sent someone right out to fix it. Highly recommend Big O, just make sure all your sensors are reset before you leave so you don't have to make a return trip like me! read more

See all

I purchased two front tires from Big O Tires on June 12, 2026. The total on my invoice was $395.58. The salesperson, Justin Prather, told me that using Acima would be "4 months same as cash" as long as I paid it off within four months. After I got home and later reviewed the lengthy lease agreement, I discovered that it specifically states the early purchase option is not "same as cash." Instead, the agreement added a $50 lease markup and a $50 early purchase fee before taxes. Even if I pay the lease off within the early purchase period, I will pay approximately $548.55 instead of the $395.58 purchase price. I spoke with the store manager, Nick, hoping the store would help resolve what I believe was a misrepresentation of the financing terms. Unfortunately, I was told there was nothing the store could do and that I would have to deal directly with Acima. My issue is not with the tires themselves. My issue is that I made the purchase based on being told it was "4 months same as cash," when the written agreement says otherwise. Customers should carefully read every page of the Acima agreement before signing and should ask for the exact early purchase payoff amount before agreeing to the lease. read more

Big O Tires are the biggest joke of a company. They told me that I had to replace one line and then came back and told me that my brand new ac line was leaking also. Then I went to get a second opinion and they told me that the ac line was completely fine. ladies and gentleman please get a second opinion because big o tires aren't worth going to and they are going to try and up sell you bad on stuff you don't need and they were gonna charge me a lot of money for something I didn't need. read more

Watch out for upselling here. I took my car in for a simple oil change and was told my battery was bad. They gave me a quote to replace it, but since I hadn't experienced any battery issues, I declined and went to another shop down the road for a second opinion. The second shop tested the battery and confirmed it was completely fine. On top of that, the battery was still under warranty, so even if it had been bad, I could have had it replaced at no cost where it was originally purchased. Just a heads-up to others- the employees work on commission, so you may be recommended services or replacements that aren't actually needed. It's always worth getting a second opinion before agreeing to additional repairs. read more

I mean... it sucks every-time. Occasionally the coupons obligate me to use them lol. No shame in that. But seriously it's about the worst case scenario on unnecessary upsells, being treated like you are there because you cant do it and so are not shown much respect once you decline anything. read more

Everyone was so nice and helpful! My car had been having a lot of issues recently and has been very stressful, but they did all the testing and diagnostics for free to help me figure out what's been going on, which was a huge relief. Reasonable prices, quick service, and honest and kind people! JT, Aidan, and Zion were especially helpful! read more

Turned a crappy start of the day to a great one! Came in with a screw in the driver front tire, going flat fast. Repaired and out the door in less than 30 minutes! Plus...Free Flat Fix Friday!!! No charge. This is my place for anything tire related. read more

New tires and a oil change , this is by far my worst time here had a appointment at 9 am got there at 840 am and now it's 12 pm and still telling me its going to be longer . Plus customer service is bad , usually good not sure if management changed or people changed but this by far my worst time here . read more

Every time I come here they give me an exaggerated quote and BS reason why they won't help me out. I will not be coming back. Expect corporate upsells and dishonesty. read more

Been using Big O at this location pretty much since they opened and have always been impressed with their service. They are always polite, professional and their prices are reasonable. I know some people complain that they have to wait a long time or they are on hold for a long time if they call in but maybe because that's because they are busy!!!! If you sit in the waiting area you can see they are not standing around doing nothing, they are not ignoring calls or leaving them on hold for the fun of it. The last time I was in there and they did have a quiet ten minute session and the guy who checked me in when I arrived, I think his name was Matt, could have quite easily have slid off into the office and sat down but no, he got the vacuum out and cleaned the waiting areas. read more

They are more then happy to give a "free brake check" but they WILL try to make you buy more then what you need. I brought my new, USED CAR, to have a brake noise checked and was told I needed new rotors and brakes costing over $950 which threw me for a loop. I proceeded to take it to the Chevy dealership (not where I bought it I will add) and had them give me a second opinion and was told it only needed brakes and that the rotors where in great shape. I am so upset that the business would want to take a $100 repair and try and screw over a customer by lying to them. That is something an actual dealership would do. I will NEVER tell someone to go to your business since you appear to have people who want to take advantage of customers. THIS IS FOR THE MLK shop in Fayetteville!! read more

Told me I needed two new back tires, went to a different shop and I only needed one, the other one was completely fine..... wow. After a bunch of the same comments, why are yall still screwing people over. They were very rude from the jump. read more

Do not recommend bringing your vehicle here. My Odyssey got bad gas from a gas station and I brought it to Big O Tires to be serviced and checked out. They drained the "bad fuel" and thought they got it all so then topped it off with premium fuel for my van. They told me it was still running funny and couldn't figure out what was wrong so I needed to have it towed to dealership. When it arrived at the dealership, they said the fuel in my van looked to be E85 and had water and ethanol in it and they had a picture for me. read more

Went to Big O Tire for a simple oil change. A couple days later noticed big puddle under car. Dabbed puddle with paper towel and saw it was brown. So we thought, oh no, we have an oil leak. Got up next morning and took car to dealer for possible oil leak. Dealer service tech came out and showed me that when Big O Tire did oil change they didn't put oil cap back on! oil sprayed all over engine block. Had to get entirely new oil change. And a pressure washer to try to clean oil stain off driveway. Whats most frustrating is I have tried multiple times to get refund from Big O Tire and they won't respond. I have documentation of all of this. read more

This is the worst service I have ever seen. I had an appointment and it still took over an hour. Don't do it. Go further down MLK to H&R Tire. read more

I arrived late on a Saturday afternoon with a tire that appeared to have a slow leak. Despite there being less than 50 minutes left until closing, Big O cheerfully agreed to take a look at the problem. About 40 minutes later I left with a patched tire. Thank you Big O for the exemplary service! read more

Told me I need 4 new tires on my all wheel drive suv because one needed replaced. Plenty of life left on my tires, but I was in a spot and needed to get back on the road. The new tires had a warranty and free rotations. Every 5,000 miles I went to get tires rotated. Went last week and they informed me my wheel lock tool was gone. They are the only place I've had my tires rotated at, so I explained they had to of lost it on the last service. They would not own up to it or make it right after much conversation. I also was needing new brake pads, so they quoted me over $1,000 for new brake pads and said I also needed rotors. I left and went to Latino Tires in Springdale, AR. A co-worker told me about them. They got my wheel locks off, replaced my brake pads (new rotors were not needed), rotated my tires and did an oil change for half the price. read more

If I could give zero stars, I would. We drove in specifically for a slashed trailer tire in a slight emergent situation. Anticipating the great service we were about receive, we wanted to get a quote to replace a few unrelated tires on a couple different daily drivers as well. That way, we could get all of our tire needs taken care of in one trip. Well, while staring directly at RACKS of tires, the employee looked me dead in the eye and stated "We do not have any tires at the moment. We also do not have the manpower to replace your trailer tire". We then drove to walmart and got EXCEPTIONAL service and all tires taken care of quickly. We will never be back to ANY Big-O Tires after that experience. read more

awful service paid $800 to fix my car at big o 2 days later paid another $800 to have the same issue fixed elsewhere. big o tires is immoral, unethical, and will rip you off leaving you with a bad vehicle and charge you full price as if they fixed it. never again. they have 2 stars for a reason. read more

do NOT bring your car to this location. brought my jeep here for an oil change and it broke down the next day and was told I needed $15,000 worth of repairs. surprised they haven't been sued. read more

I've been getting oil changes/car maintenance here for the past couple of years and have been pleased by customer service, consistency in pricing, and quick communication every time. I had a minor issue with my car today, they got me in super quick, serviced my car quick, and requested a more than fair price! They've always been friendly and fair, which, as a college girl, is sometimes hard to come by! Highly recommend. read more

They charge an outlandish price for everything. Not if but when they make a mistake they don't own it or fix it. They find stuff wrong that isn't wrong. Service isn't the best. They are very policy oriented. Whatever protects their back. They don't care about the customer. HandR just down the road is way way better. read more

phenomenal!!!! i came in 15 minutes before they closed in hopes of getting some help. I had just had AAA change a flat tire and needed Big O to see if the flat tire was patch-able and either patch it or get me a new tire. They happily helped me out. As a woman, i didn't feel taken advantage of and the guy was so nice even though they were closing soon. Their prices seemed reasonable (even though i don't know a ton about all this). The inside was also super clean. Highly recommend this place! read more

customer service was great but quality of service was horrible! I went in for a tire rebalancing and left to the issue be 10x worse than before! They have so many new inexperienced people working on cars that shouldn't be. read more

Open on Saturday and gave quick and affordable service to get us safely back on the road read more

Big O Tires - Office - Tires Near Me - Fayetteville, Arkansas

WOMEN BEWARE!!! I went in to get a set of brake shoes on my car today and I was told I had to also replace my rotors even if the pads had not gotten down into them or I would void the warranty on the pads. They wanted $700 to do this!!! I was not born 20 years ago and know better. I went to Green light auto parts and bought some nice brake pads with a lifetime warranty. Then I went to a tire and lube at Prairie Grove and I was told it would be $70 to put them on. Big O Tire wanted 247.00 to put on pads with no warranty. now I am paying $140 for a life time warranty. Check your prices before you go here and don't get scammed unless you have a lot more money to throw away than I do. read more

They put on the wrong size tire and didn't replace the valve stem . Both failed on my recent trip. Dont go there. Go one mile west on MLK at H&R tire. They will do you right. read more

Had an issue occur on one of my rims when installing new tires. Jesse and team took care of it and made it right by fixing the problem. Happy to write a review when a business makes it right in the end. Thanks Jesse! read more

I needed tires badly after driving while in need of an alignment. They fixed me up and even stayed late to help me out. Both attendants were incredibly kind and I paid less than if I had gotten them done at Walmart. read more

I had a flat tire, needed to get my tires rotated, and get my oil changed. I came in when it was super snowy out and they were about to close and they we able to get me in and out of the shop in less than an hour. It was very affordable and the employees were super friendly and helpful!! read more

Don't go here. Just like all the other bad reviews on here, bad customer service. I went in for a flat tire repair as they advertise all over their building "free tire repairs", just like every other tire place. There was zero communication with me besides the call they made to tell me my car was ready. I show up and get charged $26, I questioned this and was just told "yup". No explanation. I did some digging and found out they charge you for a "free tire repair" if your tires aren't from them. Be transparent if you're trying to run a business, and most of all be personable. Very condescending people here. read more

Scheduled an appointment for new tires on 12/28 online. I then called the store to confirm the appointment. The store had trouble finding my appointment then told me they had to reschedule for 12/29 at 12. I dropped my truck off at 12 and didn't get it until 3:40. I called and spoke with the manager who did not seem helpful at all. When I got my truck all of the tire pressures where off and the tire monitor system was activated. The shop manager Cristy said that all 4 of my monitors in the tire where not functioning. Cristy was extremely rude and not helpful, I asked to speak with the general manager Brooks. Brooks check the monitor system him self and said that only the front two where not working. Brooks replaced the front two at not charge. This was a very miss trusting experience. read more

I came here to get my tire changed and waited two hours they told me I was good to go I rushed out because I was late to work and when I got there I realized they did nothing to my car. The donut was still on and my flat was still flat in the trunk. When I came in the next day there was someone else coming back for a service they were told they received but didn't. If you are going to big o make sure they actually perform the service you asked for. read more

They refused to do a tire repair because they said my wheels were to expensive. I thought they were joking but they were not. Had to go to a different Big O. read more

I came in tonight and received not only the worst vehicle service experience of my life, but probably the worst experience with any service establishment of any kind period. I made an appointment for 4PM today for a simple oil change, something that should take 20 minutes. They confirmed my appointment, which you would assume meant that at 4 they would have somebody to work on it right? Wrong. I sat in the lobby from 3:55-6:00 and my truck did not even get pulled into the shop, much less get an oil change. I wasted two hours of my life that I will never get back, just for my truck to spend the whole time in the same parking lot that I parked it in. I inquired once about the status of my vehicle; but was given no information. This is unacceptable, confirming a customer's appointment and then allowing them to sit for two hours and do nothing about it when they arrive on time. To make matters worse, as I waited I saw one of the worker dudes messing around in the parking lot and in the shop in the red big o tires truck. He was laughing while squealing the tires and speeding up and smashing the brakes. This included pulling through the garage door into a bay at a very fast speed, then smashing the brakes, then accelerating again while inside. I was so glad to know that the workers are making good use of their time while I wait 2 hours for a simple oil change. If I could give zero stars, I would. After two hours of waiting, I took my keys and left because I wouldn't even trust them to drive it from the parking lot. No way these irresponsible, unprofessional individuals will be working with important parts of my engine. If you care about your vehicle, or your time go literally anywhere else. I would probably trust a toddler with an impact to do a better job than these clowns. read more

Asked sales man what the estimated time was and he answered, "yours is next.". Clearly he didn't understand that simple question. Reason why I asked was because I got things to do and time is limited. They didn't value that. As an ex employee of a tire shop and car service, I've never seen slow, non hustling working technicians. I could've done a tire patch in under 15-20 min no mater how full it was. I waited 2 hours and a half. read more

They are crooks. Came in for brakes and a week later wheel bearing became bad. Obviously they didnt tighten wheel after brake job. So i go in to have it fixed and tell them the problem. Well, they charged me $100 just to diagnose the issue on top of the repair fee after i told them specifically what was wrong. Do NOT go here. read more

I didn't measure my time spent waiting for an oil change by my watch but rather a sun dial. I believe a chunk of glacier broke off while I was waiting somewhere in Antarctica. I went through every moon cyle while I waiting for these idiots to do the most simple task. I regretfully bought tires here and they gave me free oil change coupons, I would rather pay full price somewhere else so I can get my time back. They told me my back brakes need replaced which I did at another shop 5 months ago. Also told me to get an alignment, which I also did 5 months ago at another shop. Just proves they are trying to sell me their services. I wouldn't dare do it, I would like to see my kids grow up. I cant live my life living in their waiting room. The guy then charged me full price for my oil change after handing him their free oil change coupons. Obviously a high school diploma/GED isn't required to work here. Just need to be standing up right and be able to communicate a few words like "pay me" and "your car is finally done". The Big "O" must stand for the full circle of life you waste waiting for your car to get done. read more

I have been servicing my vehicles at this location for years and never had a bad experience. Glad to have a full service auto repair and tire shop close to my house. read more

I have dealt with a number of auto body and tire repair shops in the Fayetteville area and these guys are easily the best. Great service, super friendly staff, and I knew I was not getting ripped off when I left. Make sure you come here for any tire repair needs you have. 5 stars for sure. read more