From the moment I pulled into Big O Tires in Long Beach, I knew I was in for an exceptional experience. This wasn't just another stop in my quest for reliable automotive services; it was the end of the road. What stood out immediately was their customer service, which was both welcoming and professional, setting the stage for an outstanding visit. Now, let's talk about the heart of the matter: the quality and value of their services. It's not every day that you come across a place that genuinely lives up to the promise of 'amazing quality,' but Big O Tires does just that. The technicians here are not only skilled but also passionately meticulous about their work. They use state-of-the-art equipment and high-quality materials for every service, ensuring your vehicle gets nothing but the best. What truly sets them apart, however, is the incredible value they offer. In a world where you usually have to choose between quality and affordability, Big O Tires challenges that notion by providing top-tier services at prices that don't break the bank. It's clear they prioritize customer satisfaction over a quick profit, offering various discounts and deals that make their exceptional services accessible to everyone. Additionally, their transparency is commendable. They patiently explained the services my vehicle needed, the costs involved, and even offered alternatives to ensure I made an informed decision. Not once did I feel pressured into unnecessary extras, a testament to their integrity and customer-first approach. In closing, my experience at Big O Tires in Long Beach was nothing short of outstanding. The blend of amazing quality, unbeatable value, and genuine customer care has made me a loyal customer. If you're in need of automotive services and want peace of mind knowing your vehicle is in the best hands, do yourself a favor and visit Big O Tires. You won't be disappointed. Ask for Chauncey and Sav! read more

I went on the website the night before and saw the tires I wanted, but I also remember the website saying it's best to call to make sure the tires you want are in stock at the location. Unfortunately for me the shop was closed for the day, so I made the appointment anyways and arrived the next morning. As it turned out the tires I wanted were not available at the location but were at their local warehouse and would be available to me the same day, but I was on a time crunch that day. Sal the gentleman assisting me was by himself that day and quite busy but he did take the time to make suggestions for other tire options and after we discussed them I was good to go. I also mentioned to Sal that I had a list of other needed repairs and went to get a previous estimate from another shop. Sal made a copy of it and said he would have an estimate for me after I came back from getting breakfast while they were putting the 4 new tires on my vehicle. I got a call while I had just finished my breakfast that my vehicle was ready so I proceeded back to the shop. When I returned my vehicle was parked in front and ready to go. I went inside to pay and discuss the estimate for the other needed repairs. After going through the list I agreed to the estimate and I also wanted to make sure I would get my vehicle back that same day since there was quite a bit of work that needed to be done. Sal said my car would be ready by the end of the day and as I was about to order my Uber to get home Sal said he would have the courtesy truck give me a ride. Well as promised my vehicle was ready and again Sal sent the courtesy van to pick me up. The one item we were both unsure of as far as repairs, turned out to be a part that had to be ordered through the dealer. I asked Sal to order the part when he gets the chance and to call me when it comes in. In short I went in for 4 new tires and thanks to Sal left as a new customer. read more

Exceptional Tire Service I had a horrible experience with this location's store manager and team, which led me to avoid coming here for more than five years. However, this past Sunday, I had a flat tire. Since this location is convenient, a great company, and open on Sundays, I decided to give it another chance, fully prepared for another unpleasant experience. But I was wrong! I walked in around 9 a.m. and was greeted with a friendly "Good morning" by the new store manager, Savuth Srey. He and his team were friendly and professional and helped me right away. They explained everything clearly, with no pressure or rudeness. Customer Service: When I walked in, the staff was warm, welcoming, and helpful. The check-in process was quick and easy, and everyone I interacted with was professional and kind. Wait Time: There was no wait time for the initial check. I bought a complete set of new tires and added an alignment service, so my total wait time was about an hour, which is very reasonable. Shop Vibes: The shop is clean, and the waiting area is calm and comfortable. Everything--from the lobby to the workshop--was well-organized and spotless. Cost: Pricing was fair and transparent. They clearly explained what was included "out the door." I was fortunate to catch their 4th of July special, which gave me a great deal. They offered options to fit different budgets, brands, and styles. Final Thoughts: While waiting, I overheard another customer mention their bad experience at this location, which reassured me that I wasn't alone. This business has undergone a major positive transformation with new management and staff. I'll be coming back here for any future tire or auto needs. This is the place to go if you're looking for expert tire service, exceptional customer care, and a friendly atmosphere. read more

I recently had an outstanding experience at Big O Tires, and I can't recommend them enough! The team was incredibly helpful and honest from start to finish. I went in thinking I needed all four tires replaced, but they took the time to inspect my car thoroughly and informed me that I only needed two tires replaced. This level of honesty is hard to come by, and it really impressed me. Not only did they work within my budget, but they were also crystal clear in explaining what needed to be addressed immediately and what could wait. They highlighted the safety issues that required immediate attention and what could be postponed without compromising my car's performance or safety. This transparency gave me peace of mind and helped me prioritize my spending. Their prices are very reasonable, and I've consistently received excellent service every time I've visited. The team at Big O Tires is always friendly, making car repairs--a typically stressful ordeal--much more manageable and less daunting. They go above and beyond to ensure their customers feel valued and well-informed. Big O Tires is the only place I trust with my tires! Whether you're dealing with a minor issue or a significant repair, you can count on them to provide honest advice and top-notch service. They truly make a stressful experience much less harrowing. Highly recommend! read more

This particular Big O Tires location was recently bought by a new owner and I couldn't be more disappointed with their service. I used to be a regular customer here and was always provided excellent service and was quoted fair prices when Kyle worked here. I recommended everyone to Kyle and wouldn't go anywhere else. I wouldn't even call around for quotes, I completely trusted Kyle. I was pretty bummed when Kyle left. Yesterday, my power steering pump went out. I dropped it off with Dennis and he later called me back with a quote of almost $1100. He said I also needed new back brakes and that he would do both for $1400. I told him that I was just going to buy a new car and to not proceed with doing any work on my car. He quickly dropped his price to $950!!! I couldn't believe it. I told Dennis still not to do any work on my car and that I would be in the next day to pick up my car. I went in and picked up my car and discovered a hole the size of a nickel in my leather gear shift. When I pointed it out to Dennis, he said it was already there and accepted no responsibility. I just got off the phone with Pep Boys (PCH & Ximeno) and they quoted me $470 for the power steering pump. I will never return to Big O Tires and strongly suggest that nobody else should either. If anyone knows where Kyle went to work, please let me know! read more

Let's talk! Their prices online can look a little intimidating but, it's not. I came in with my insurance to deal with a slashed tire. I know I need all 4 done and get them at least $200 then anywhere else, including Walmart. Upon inspection they found a few other issues that needed addressed, showed me how bad it is and actually got a reasonable price to fix it. They have financial options but I didn't need it! Customer service was beyond professional! Kind, quick and to the point. No bs, no run arounds and for once an honest shop! Very hard to find. I talked to a guy named Adam mostly! Dude was so nice! Very patient since I'm so ditsy I really appreciated it. The mechanics working on my car were all pros. Subarus are not hard to work on but they are meticulous. These guys were on it! I can't begin to say how impressed I am with their team. I prefer mom and pop shops over these corporations, they certainly don't deserve more money. But Big O we certainly will be back. read more

I recently had to get my tire patched and I had the pleasure of being helped by Savuth Srey at Big O Tires. From the moment I walked in, Savuth greeted me with a warm smile and was extremely courteous and professional. He explained the process of patching my tire in great detail and made sure I understood everything before proceeding. Throughout the entire process, Savuth was very efficient and got my tire patched in no time at all. He even went above and beyond to check my other tires and made some helpful recommendations. The level of service that Savuth provided was truly outstanding and I was thoroughly impressed. Overall, I had a wonderful experience at Big O Tires thanks to Savuth's excellent customer service. I would highly recommend this tire shop to anyone in need of tire repairs or replacements, and I would specifically ask for Savuth to assist you. Thank you again for the exceptional service! read more

I am totally impressed and eternally grateful for the way these guys repaired my vehicle. I have a 13 year old car that was in much need of a lot of engine work. They did "Top Notch" repairs on my vehicle and on top of that I never heard anything but satisfying remarks from the other people that were sitting in the waiting room along with me. These guys know what they're doing when it comes to fixing cars. The waiting room is immaculate and the staff is courteous and attentive and explain to you what they're doing in a way that you can understand. God Bless the Big O Tires on PCH and Orange in Long Beach, across from Long Beach City College's PCC Campus. They found and fixed a couple of major problems that "M***s could not find nor repair but "M***s" still charged me through the nose for. Shame on you "M***s". Thank you dearly, Big O Tires :) read more

Yesterday, as I was stepping out of my office to run an errand, I suddenly heard a loud scraping noise while driving. I pulled over and realized part of my engine shield had come loose and was dragging. Luckily, the nearest shop was Big O Tires, and I'm so glad I ended up there. Even though I walked in without an appointment, they were able to take a look at my car right away. The manager, Savuth Srey, was incredibly kind and helpful. He quickly diagnosed the issue, zip-tied the shield so it was secure and safe to drive, and even explained that it would hold up fine until my next oil change when I can have the clips replaced. He also did not charge me anything for it which was amazing! I really appreciated the attentiveness, quick turnaround, and the genuine care they showed. Highly recommend this shop for honest and efficient service! read more

I had the pleasure of receiving exceptional service from Savith Srey at BigOTires. From the moment I walked into the store, he greeted me with a warm and welcoming smile. Savith's helpfulness and dedication to customer satisfaction truly impressed me. He went above and beyond to assist me in finding the best rates for changing all four of my tires. His knowledge and expertise in the field were evident as he patiently explained the various options available to me, ensuring I made an informed decision. Thanks to Savith's efforts, I felt confident in my choice and received top-notch service throughout the entire process. I highly commend Savith for his outstanding professionalism and commendable customer service. BigOTires is fortunate to have such a dedicated individual on their team read more

I had an absolutely fantastic experience at Big O Tires, thanks to Savith! From the moment I walked in, he went above and beyond to ensure I received the best service possible. My truck was making a weird suspension noise and his team was able to diagnose it quick. Savith was knowledgeable, patient, and took the time to explain all my options without any pressure. The team worked efficiently, and my car was ready sooner than expected. It's not often that you find such a combination of quality service, fair pricing, and a friendly staff. I'll definitely be returning to Big O Tires for all my future needs and highly recommend asking for Savith if you want top-notch service. Thank you for making what could have been a stressful experience so seamless and pleasant! 10/10 recommend! read more

Great service from Savuth! I went to Big O Tires in Long Beach to get new tires for my vehicle. I had gotten an alignment 6 months ago and the person who helped me told me I do need tires soon and that if I get them within 6 months they'll do the alignment for free since it was under warranty. So on the last day of my alignment warranty I went to Big O for tires and the person who helped me said "oh the alignment was fine." And I didn't need it. I told him the reason I got the tires in the first place was to get the free alignment..anyway I drove off and right away I noticed the alignment was off. So I called the next day and told Savuth what happened and he said no problem we'll take care of it and still honored the warranty 1 day after it expired. Very happy customer! read more

I had the absolute pleasure of being helped by Chauncey Snyder, and I can't say enough good things about the experience. When I arrived, there were two people ahead of me, and I was immediately impressed by how respectfully and compassionately Chauncey treated each one--it really set the tone. When it was my turn, I explained that I needed a tire repair and was feeling stressed because I had to get to Huntington Beach to help at an event. Chauncey was incredibly understanding and got me set up right away. His empathy and efficiency made a huge difference in a moment when I really needed it. The service was fast, professional, and fairly priced at just \$35. Thank you so much, Chauncey, for your kindness and top-notch service. You truly went above and beyond! read more

This is my second time going to Big O Tires. The first time they were honest about my car and helped me seek to correct the problem at the place who originally repaired after major accident. This takes major confidence and extreme knowledge of how best to serve customers. The second time I came, even though they don't deal with electrical, they still took care of the problem with care and thoughtfulness knowing customers just need their car problems fixed, not exacerbated. It didn't take long and I feel confident I will be coming back to them because if their honesty and concern when dealing with customers. My car value feels secure in their hands. Their prices are fair and extremely affordable. And I'm happy to find a car repair that cares fir customers. read more

I had the best experience at Big O Tires thanks to the exceptional service from the manager Savuth. From the moment I walked in, he was incredibly professional, knowledgeable, and genuinely helpful. Took the time to explain everything clearly, answered all my questions with patience, and made sure I felt confident about the services being provided. It's rare to find someone who goes above and beyond to ensure not just quality work, but also an excellent customer experience and that's exactly what the manager here did. You can really tell they care about their customers and take pride in their work. I'll definitely be coming back for any future tire or service needs, and I highly recommend this location to anyone looking for honest, top-notch service. read more