The very BEST "hardware store" I have ever experienced. I've been in the green industry for 48…read moreyears/founded "American Lawn Care" and ran it for 30 years/graduate degree from ISU. Porter Hardware is the most honest, most capable, most reliable "rental" company I've ever experienced. Trust them. I always will.

We took our snow blower to this place to get it.Looked at. When they call, then ask if we would…read morelike, get it fixed or tell us what was going on.Now they're charging us to get it, fix.And even though we have warranty, understandable is not part of the warranty, but at least they could have just called.And let us know if we would like to get facing consult with the customer.They didn't do that. It's very disappointing for small business to do like this to a customer.

Great sales crew and very helpful. They stand behind the products they sell and check the machines…read morebefore they send them out. I will gladly buy all my Case Construction machinery from them. Compared to Victor L. Phillips, Titan is a welcome and appreciated change.

Great customer service!!!! service and parts departments are very knowledgeable !!! Jim's work with…read morethe community with the winter precheck event shows this company has great employees and a owner who isn't afraid to help out the community !!!

From the owner: Trivista's 13 locations throughout the Midwest proudly offer a full array of products and services,…read moreincluding: new and used International, Dennis Eagle and Isuzu trucks; a full line of new and used trailers from the brands of Fruehauf, Neville Built, Benson and Transcraft (now Wabash); a comprehensive list of lease and rental services from Idealease; an expansive assortment of all-makes parts and service capabilities, and an impressive menu of body up-fitting, equipment modification, customization and repair services. No matter your transportation need, our entire team is here to support you! You can find us in Kansas, Iowa, Indiana, Kentucky and Ohio. Visit our website at www.trivistacompanies.com to learn more.

Tasha at 72nd was very helpful. Very nice answered all of my questions I have never rented a…read morestorage unit before

I would give zero stars if I could. This is my worst storage experience ever. I'm disabled for one…read more I have a lot of surgeries done and hadn't been out for a few months after initially getting my unit. My first time there after was April of last year. I noticed a ton of mouse droppings and a dead mouse right outside my unit. I complained about it and never got a resolution. There is also extremely high employee turnover and I believe since I initially got my unit in November 2018, there has been 5 different site managers. I also was late on one payment after a surgery. I paid it immediately when I realized it. My unit was never unlocked with redlock after I paid. We went to help my son get his things out when he moved a couple months later and unit was still redlocked. We had already paid to rent a trailer for his things. There was no site manager at the time and nobody available to unlock it. It took a week for a response and to get it unlocked. I did end up getting a credit for the second trailer rental after unit was unlocked. It was also redlocked in error another time. Unfortunately I had two more surgeries last year and when I next accessed my unit, the mouse problem was much worse. We even put out our own traps but got nothing. I complained yet again almost two months ago. I also pay for the insurance with my unit. I was first told to file a claim, then told I couldn't, then again told to file the claim. Which I did and the site manager took pics in my unit and uploaded to corporate. I've got nothing but the runaround and avoidance ever since from corporate. I'm having to throw away most of my belongings that were destroyed by the mice. Over the last two months, there's been many times I've been unable to safely access my unit due to no plowing of snow, dangerous ice, six inches of ice and snow in front of my unit door making it impossible to get things out, dangerous icicles hanging from the buildings, not to mention the disgusting mice and droppings on everything. I have made more calls than I can count. Given excuse after excuse. I've repeatedly told them I am disabled and I can't risk falling due to no maintenance. There was also no lights so even using my car headlights, it was not easy to see at night or safe. Still nothing was done. The owner of this company does not care about anything except making money no matter the cost to his tenants. The site manager did everything she could to help me including going out herself and breaking up the ice and snow in front of my unit so I could access and she bought boxes out of her own money so I could transfer salvageable items to new boxes. Yet she will get written up for this review because that's how this company operates. Plus I have to pay to rent a trailer and pay to take my destroyed items to the dump to dispose of. I have filed a civil rights complaint and claim, which is valid due to ADA violations. I have filed complaint with BBB, attorney general and have called the city inspector and department of health. I will take it as far as I can go and I hope they are heavily fined and I will be compensated for my losses. Their corporate office admitted there is a huge rodent problem and a maintenance problem. They have no maintenance for Iowa locations. Those calls were recorded so there is proof. If you want your things destroyed by mice, by all means get a unit here. If you want to have spotty access, have at it. I'm thoroughly disgusted by all of this, saddened by the loss of so many things and beyond angry at these people purposely avoiding me and my claim. The owner of this company is out of Omaha. He has rental properties as well. He has been in trouble with the city for the condition of rentals. Instead of using money to settle customer claims or maintain any of his properties, he made his own reality show for Netflix. Dave Paladino is his name. Everyone with the same issues I am having should file or make complaints to the same places I have. Maybe if enough of us stand up for ourselves, something will be done. He needs a serious reality check himself.

Customer service could not be worse.Always just one employee on duty even on Saturday.Then they're…read morerude to people if they ask for help or anything .This place sucks for storage and to rent a moving truck .It's way expensive.