came in without a appointment was very polite and friendly squeezed me and stormie in without any…read moreissues will definitely come back here

PLEASE BEWARE IF YOU LOVE YOUR PET…read more I had an absolutely horrible experience at this grooming salon. From the moment I arrived, things felt off. There was no one at the front, and eventually a man--not in uniform and looking nothing like an employee--walked in and took my dog. It made me extremely uncomfortable. I have a fluffy Maltipoo and I specifically asked for a light trim, nothing major. My appointment was at 11:30 AM, and by 3 PM I hadn't heard anything, so I called. The person on the phone referred to my dog as "the gray dog"--not even by name--and said he'd be ready in 30 minutes. When I finally picked up my dog, I was shocked. They had shaved him down almost completely--the total opposite of what I asked. I was charged $81 for a completely unacceptable groom. To make matters worse, once I got to the car I realized his nails hadn't even been cut. The same random guy said "my bad, I forgot" and took him back. When he returned, my dog's nails still looked untouched--he was scratching and cutting up my car seats. Once home, my dog was visibly depressed. Upon further inspection, I noticed a huge gash near his testicles. They had cut him badly, and I later found multiple small cuts all over him, likely from scissors or clippers. This led to a $500 emergency vet visit. This wasn't just a bad grooming job--this was neglect and animal cruelty. If you truly care about your pet, DO NOT bring them here. I would never want another dog to go through what mine did.

While I'm probably not going to take any animals to get groomed here anytime soon, I will say it's…read moreconvenient to have a PetSmart right across from NRG stadium. Whether it's a Texans game or a day at Rodeo, having access to pet friendly supplies for our furry friends is clutch when PetSmart is right across the street. Like all Petsmart stores, they double up as free entertainment for the youngins. Take the kids to look at birds, mice, fishies in the tank, and peep puppies getting groomed. For would be pet owners, there are also adoption services (with a fee) for animals looking for a home. They won't win any awards for customer service, but trust there's a solid stuff working here. There's plenty of parking and rarely any lines at check-out. The selection for most things is pretty good. While I don't think the prices are exactly wallet friendly, it is the price we all pay for convenience.

I've been a loyal PetSmart customer for years -- in Pennsylvania, Massachusetts, and Georgia -- and…read moreI've never had an experience like the one I just had at Store #1226 in Houston, TX. I'm new to Texas and was stunned by the complete lack of professionalism, transparency, and basic courtesy I received at this location. I arrived on Saturday for a confirmed 11:30 AM grooming appointment, only to be told it had been canceled without notice. The manager admitted it was their mistake, apologized, and promised I would be compensated. Because I work 12+ hour shifts at a hospital, I had to arrange for a friend (who had to Uber) to bring my dog back while I worked. When I came to pick up my dog Monday, I was met with rudeness and racial condescension by a manager named Bobby, who dismissed everything I explained, refused to check the notes, and spoke to me like I was a problem -- not a paying customer who had been wronged. She walked off mid-conversation when I asked for clarification. Her tone and treatment felt deeply racially biased, and I left the store feeling humiliated. This isn't about a discount -- it's about respect. I expected PetSmart to own its mistake, not to be gaslit, silenced, or demeaned. I've filed a formal complaint to corporate and urge others to stay away from this location if you expect basic customer service or accountability.

If I could give this place 0 stars I would. I saw a dapple dachshund on their website and…read moreimmediately reached out to get information so I can go see her and adopt her. I've been looking for so long for one just like her and I was so excited to see that she was available. It took the representative/store manager named LUCY over 1 hour to respond to me and told me she is located at the Humble location. Keep in mind, this is midday and I told her I will make an appointment so I can go see the puppy immediately after work. She told me "you don't need to make an appointment, you can just go in." I took her word for it, and I so I told her exactly what time I will arrive. I live in Katy, so to drive over 1 hour to Humble after work in traffic shows you how much I wanted her. I arrive and some other girl comes out and asks me which puppy I'm looking for. She didn't see the puppy's name or photo in their store and she is immediately showing how afraid of confrontation she is. She then proceeds to get the store manager. I was thrown off by that because I don't see why the other girl didn't want to help me, but as soon as I saw the look on her face - I knew. The manager (I forgot her name) approached me with attitude immediately and I showed her the photo WHICH THEY STILL HAVE ON THEIR SITE of the puppy I am here to see. She said, oh they sold her already but we can show you a different dog. COME TO FIND OUT- THEY SOLD HER TWO WEEKS AGO! THE PEOPLE WHO BOUGHT HER POSTED A REVIEW AND HER PHOTO ON GOOGLE! They are LIARS AND ARE PURPOSELY KEEPING PHOTOS OF SOLD DOGS ON THEIR WEBSITE FOR SCAMS AND BUSINESS. I WAS APPALLED. I told her I don't understand- I spoke with Lucy today and told her I was going to come and she said I don't need an appointment. And this manager said yeah I know but she probably didn't know the dog sold already when you were talking to her and she works at a different store. So I said, okay? You guys don't communicate with each other to confirm? Her response- no she's on vacation. SO IF SHE IS ON VACATION, HOW IS SHE ABLE TO SPEAK WITH ME AND CONFIRM AVAILABILITY OF A PUPPY AND CONFIRM WITH ME THE TIME ILL BE THERE?! Her response- because she is the store manager and she has to do her job. BUT SHE IS ON VACATION?! so how come you guys don't communicate with each other? Her response- because I am not going to bother her on her vacation. THIS WAS ABSOLUTELY RUDE AND DISGUSTING BEHAVIOR. Mind you, I was calm, but clearly upset just questioning their work ethic because this is not how you do business and customer service. I work in customer service myself- I know how you should handle yourself and an establishment. I told her this isn't right, I basically had dibs and I drove over an hour to see this puppy to adopt her. No one during the hours of 12pm-8pm could have informed me that she was already sold?! Because she is on vacation?! She didn't even apologize to me, she didn't say that the way this happened was wrong and that she will discuss with her team to avoid this problem in the future. I was so ready to pay $4500 CASH for this puppy but they lost my sale due to the lack of communication, the lack of empathy, and lack of customer service. Avoid this place at all costs. It's not worth it. Go to PETLAND if you're looking to buy/adopt a puppy. I've purchased with PETLAND before and they are absolutely amazing. Also, I have attached screenshots of my messages with Lucy for proof.ALSO THE GOOGLE REVIEW POSTED OF THE DOG I WENT IN FOR AND THE PEOPLE WHO BOUGHT HER TWO WEEKS AGO. Lastly, if you check their website, the puppy I wanted is STILL LISTED AS AVAILABLE- SUCH A SCAM OF A PLACE.

If I could give 0 stars I absolutely would. I purchased a Frenchie from this company in May! The…read moredog was sick. Has a heart murmur, holds her head with a tilt because she has a condition in both of her eyes that bothers her sight! Also, she never had any shots!! When I called to address these issues my vet found they acted like they didn't know what I was talking about. I can also tell that she was very mistreated. DO YOURSELF A FAVOR AND NEVER GET A DOG FROM THESE CROOKS!

I cannot say enough amazing things about this Pet Supplies Plus location. Every time I visit, I'm…read moregreeted and helped right away. I love my dog's scruffy gremlin look but I decided to get her looking prim and proper for the holidays. It was her very first time, and she was trembling. Rosalind took the time to talk me through how she would start slowly with Jackie and follow her lead. She spoke about her like she was a real baby, which instantly made me feel at ease! A few hours later, Rosalind texted me to let me know Jackie did amazing and was ready for pick up. When I arrived, Jackie wasn't shaking at all. she was playful and happy, and I knew she had been treated with so much care. Her haircut was adorable, and she smelled AMAZING thanks to Rosalind's special scent blend! I will always support this location. They truly go above and beyond!

I love this store. Their staff is friendly and knowledgeable, and when I'm looking for something my…read morepicky senior dog will eat, they have a great selection!

Celebrated my Golden's 1st birthday with the froggy doggy cakes- all three Goldies loved them! The…read morestaff were sooo friendly, they had great variety, and everything was actually homemade in house!! Highly recommend.

Cool little mom and pop dog treat bakery with all kinds of things for dogs on the inside. I was…read morejust browsing around and one staff member did ask if I need help, I let her know I am good for now. The price for the quality of fresh baked treat for the dog is good here. A great place to get special treat for your pupper.

I regularly take my mixed breed dog (German Shepard plus a multitude of other unknown breeds) to…read morethis location for groomer (usually once per month). It's easy to schedule on their app and select the package from your prior appointment and basically continue it in perpetuity. My dog is fairly easy going and I never really anticipate any issues. Nevertheless, the grooming staff seem to make him feel at ease and genuinely care about his well being. I've received calls and texts when he's ready and reminders about our appointments. Because my dog receives a shed release package, it's a bit pricier than the standard bath/groom. However, I think it's worth the cost (about $100 total before tip) given how much he sheds. The only downsides I've experienced are certain bookings have been cancelled after I scheduled on the app and received a text confirmation. It was simple and quick to go back in and schedule a new day/time, but still a head scratcher. Additionally, there have been a couple of times where I arrived for the appointment and the grooming staff was not at the check in counter. I waited for a few minutes before they came out. Otherwise, it's been smooth sailing and no complaints with the results.

This Petco location feels a bit dated, but has more inventory that you might expect just looking at…read moreit from the outside. I've been here multiple times for fish tank supplies and items for my cats, and they usually have what I'm looking for in stock. The cashiers have consistently been friendly and pleasant, which makes for a decent checkout experience. That said, I haven't found the staff to be particularly knowledgeable when I've had questions about specific products. While they're always polite and willing to help, the level of expertise just isn't there--so if you're looking for in-depth advice, you may want to do some research ahead of time or look elsewhere. I haven't used their vet services or grooming, so I can't speak to those offerings. All in all, it's a convenient stop if you know what you need and want a no-fuss experience, but it's probably not the best option if you're seeking detailed product guidance.

What a fantastic little store. Theu offer a fantastic selection of food, treats, toys and clothes…read more Love the customer service received from Lani, will definitely be back.

Great service and attention is truly charming, the variety of things widely recommended…read more Un gran servicio y atención es verdaderamente encantador la variedad de cosas ampliamente recomendado

After all over ten years and counting and thousand of dollars with three dogs as customers with…read moredoggie day care My lq Is discriminated because she was a little slow to n getting up This last visit they did not even wipe her eye and was big crusted and ver her eye and of course she was not exercised or never got a call being gone eight days for new years I am discharged like a flea No matter what and they encourage everyone to look at camp bow wow locations My interview at camp bow wow yesterday with lq was treated like a queen senior not tossed to the side and they are less expensive then petsmart Has petsmart ever showed you inside ? Never Politics policies and less staff at petsmart motel at southwest frwy unacceptable Bye bye petsmart

We came here too early before our Banfield appointment so we took the time to walk around. There…read morewere associates who were busy and doing things like cleaning up or restocking. I saw one cashier hustle to the register because there was one customer waiting. Like just one person and they hustled, that's good customer service. They seemed to have a good inventory of items and there wasn't stuff all over the floor or accidents that dogs had caused. We went in the middle of the week in the middle of the day so there was a good amount of parking. I don't know if I would come here on the weekends because N. Shepherd is super busy and it's hard to get in and out of to turn back onto the Main Street.