Finally ... dog beds that last! Have two strong-chewing labs who LOVE their ortho beds. When one worked super hard to chew a corner, company replaced the cover without hassle. Dogs also love their pumpkin CBD anti-anxiety cookies when the thunder rolls. Great customer service. Not inexpensive, but worth it. read more

Bought a ballistic bed from Gorilla in Nov 2025, and my dog chewed through the lining in two months. Tried to contact the company multiple times with no reply. Clearly just bad business practice to avoid their own warranty. Filed a complaint with the State of Texas and BBB. Avoid at al read more

Gorilla Dog Beds - Gorilla ballistic dog bed - Pet Stores Near Me - Houston, Texas

Not Worth the Money I posted a one-star review on their site after my dog chewed through the Ultra Vel 'indestructible' crate pad in no time. That review has never seen the light of day on their site. Spend your money elsewhere, not worth it. read more

I purchased a dog bed from Gorilla dog beds. It's very nice, with a well made cover and the waterproof liner works great. My dogs chose this bed over any other bed. read more

Gorilla Dog Beds - Dog bed - Pet Stores Near Me - Houston, Texas

Gorrilla does not respond to warranty requests and does not back their product. After several follow-ups by email, with no response I called and spoke to Lexi. Lexi tried to assist, but she could not. Lexi spoke to the owner about the inefficient turnaround, which caused a hole in the bed that had only a snag month ago when reported. The owner refused to replace the $310 indestructible memory foam dog bed. He told me to send it back for a full refund, farewell, knowing this wasn't possible. UPS $450 & FEDEX $350.00. You are being dishonest trying to perceive to the public that you have gone above and beyond, and you are a reputable businessman taking care of your customers. Public, please do not be fooled. I would not be writing this review without good reason. A full replacement of the same value was not offered. It was my request to receive a replacement. I did not want the money back. The owner declined. As stated, I was told I must return at my own (very costly )expense. The owner would not provide a return label. Which is unacceptable. Gorrilla dog beds lacks customer service and professionalism. Anyone considering purchasing from this company should do your research. read more

Gorilla Dog Beds - Pet Stores Near Me - Houston, Texas

See all

lasted about 6-8 months, not entirely sure. definitely not "indestructible" or "toughest on the planet " read more

Gorilla Dog Beds - Pet Stores Near Me - Houston, Texas

See all

*** DON'T DO IT!! *** BED IS NOT CHEW-PROOF AND BUSINESS PRACTICES ARE SHAMELESS. WHEN THERE WAS AN ISSUE. THEY ONLY RESPONDED WHEN THE BBB GOT INVOLVED AND, EVEN THEN, DID NOT MAKE ME WHOLE. Like many others have said (and I wish I'd seen these first), the bed is as chewable as any cheapie dog bed, and the customer service is deplorable. My 25 lb dog chewed through the cover and a lot of the foam in literally 5 minutes. She's had stuffies with far more staying power. I spoke with Lexie who told me to file a claim on the site and send in pictures, which I'd already done. After getting no response, I finally filed with the BBB. Gorilla only agreed to replace the cover, which is just stupid...what dog gets through the cover and sats, "Hmmm...the foam isn't covered under the 'warranty'...better stop here." Info about the 'chew-proof' warranty is touted in large print all over the site, with no mention of not replacing the foam anywhere you might reasonably read it. Super shady. After a few back-and-forths with the BBB, they quickly shipped the cover before I could protest the lack of foam replacement; what's the point of an empty cover? Since I volunteer at a dog rescue, I always tell adopters to avaoid Gorilla Dog Beds. read more

Gorilla Dog Beds - 5 minutes - epic fail! - Pet Stores Near Me - Houston, Texas

Very Nice Bed My Mastiff loves this be more than any other bed I ever got for him. The quality is very very good and the workmanship is second to none. The time and design that went into the construction is amazing. Best of all the dog got off of my couch. lol. This is my second purchase from Gorilla Dog beds and could not be happier with my purchase and know it will last longer than anything else on the market. Thank you for making outstanding products. read more

Terrible. They sent the wrong item. I bought an expensive dog bed and received CBC dog treats. I would never give those! In the garbage they go. A few days before Christmas too. They harassed me into taking down reviews and were extremely rude to deal with in general. Save your money and go elsewhere. The owner told me to "get help seriously". Then below they lie and say they didn't say that. Screenshots are worth a thousand words. Funny thing, I work in healthcare and know a crazy, crappy business owner when I hear one! Tip: go buy something worthwhile at K9 ballistics! read more

When I contacted you about returning the items you eventually sent me a label and told me on the phone that you would wave the restocking fee. I returned 4 unopened beds $771. They were returned immediately and you received them the next day according to tracking. A few weeks later I contacted you several times by email to see what was taking so long to get a refund and you never responded to my emails. I called Capital One and they DID contact you. You told them you had NO record of the return. Then I posted reviews and contacted you again by email. You responded and were polite and said you would check into it. A refund was issued a few weeks later and a retocking fee of $154.36 was charged to my account. These beds were unopened in their original packing. MY ADIVICE TO ANYONE DOING BUSINESS WITH THIS COMPANY IS TO GET EVERYTHING IN WRITING. I WILL LEAVE IT AT THAT. read more

Horrible. Dog chewed in under 30 days. Terrible customer service. Complicated money back process. I switched to K9 Ballistics. read more

Gorilla Dog Beds - Here is my bed for my tough chewer after less than 30 days. - Pet Stores Near Me - Houston, Texas

Please do not buy this product. My GSD puppy was able to chew thru the Crate Pad in less than 4 hours. It is my fault that I trusted the great reviews on the site assuming they were true. But let me clear that. After I put in a claim for refund as this was way OFF from the claim they made, I was told If I remove the negetive reviews from Google or Yelp and do not post it anywhere in future they will give me full refund. I will never agree to that ofcourse as I would have to have more customers cheated. This product is not only horrible but dangerous as your Fur Family Member may ingest foam and or velcro and or hooks and may pose life threatening issues. So far My GSD has not shown such signs except Throwing up a couple of times. Please see their email and I quote "Hello Shreekant We are sorry it do not work out for your dog but it does work for most dogs. We do see you have a written some reviews and management did say they would issue a refund if you agree to to take down the reviews as a curtesy. If refunded they also request that you not post any more reviews on the site, google, yelp, Facebook or anywhere else. Let us know what you would like to do and if you agree. Thank you " No name who wrote it but came from their warranty dept. This has been shared with BBB of Houston. There are several 1 star reviews just not on their site....GO Figure why that is read more

Gorilla Dog Beds - Gorilla Crate Pad after 4 hours of use by a 9 month GSD - Pet Stores Near Me - Houston, Texas

See all

Horrible service. Cannot recommend this company at all. I wanted to place a custom order but was never contacted after my call. The telephone rep was the most rude rep that I have encountered in years! Seeing the other complaints, I am not pleased that I did not place an order read more

Our cane Corso managed to chew through the crate mat in about 3 weeks. Attempted to file a warranty claim with no response. A week later I sent a respectful follow up, as sometimes things get missed. No response. The next week I tried a Facebook message. Again no response. I'll try calling, and if no luck I'll see if I can get the BBB involved. This is ridiculous. read more

DO NOT ORDER FROM THIS COMPANY!!!! First of all if you have an issue only 1 person answers the phone. She swears she is the owner! The owner answering the phone??? HUGE red flag right there. Second the website says nothing that i could find about a 20% restocking fee on returns. I ordered this dog pad that clearly my dog would be able to chew through the straps and possibly choke to death so I called to return it the day I received it - never used it. I'm told by this "so called" owner that they will send me a return label but I will have to pay a 20% restocking fee. When I ask to speak to her manager or boss she tells me she is the boss! HA!!! This company is NOT A COMPANY TO ORDER ANYTHING FROM!!! read more

Beware....it didn't take long for my puppy to chew holes in the cover and orthopedic dog bed. The 120-day warranty is misleading: apparently it only applies once to the cover and the pad only "if it shrinks." It will not cover chewing damages done to the pad. I spent a lot of money on this product which lasted about the same time as the cheaper versions. My mistake was reading and relying on the positive reviews on their website instead of checking other review sites. read more

If I could leave a 0 star review, I would. I bought three of the Gorilla Ballistic Tough Orthopedic Dog Beds for my two puppies and older Border Collie. The puppies are chewing everything apart. We decided to purchase three of these beds from Gorilla and had their names embroidered on them. Within three days of giving the beds to the dogs, the puppies chewed through two of them. I made several calls and sent several emails to Gorilla and finally got through to someone who instructed me to make a claim. After going to the website and making the claim, they had sent me 2 new covers, no names on them and no pads. My puppies had destroyed the pads and covers. I have been trying now for the last month to get ahold of someone at Gorilla. I have left several messages and no one returns my phone calls! At this point, I just want my money back and no one has the decency to return a phone call and even talk to me about this. I spent $600 with this company and feel like I got robbed! Do not buy from this company. Very difficult, if not impossible to get any sort of assistance if your purchase does not go well! read more

The day after i received the package I realized that the size was too big and that the product was only the cover without the bed. I do recognize that I should have been more careful with the purchase and read the fine lines, however I contacted costumer support through email 16 days ago. They replied asking my reasons and whether the product was still in his original packaging (a UPS envelope). I promptly replayed and since then no more communication. I sent 3 more email but total silence on their side. VERY POOR COSTUMER SERVICE. stay away! read more

We finally found a dog bed that our dog did not destroy!! Ive spend over $400 on numerous other beds. I've also cleaned up countless "indestructible" dog beds over the last 3 years. We have a 100lb dogo Argentina/pit bull mix that chews aggressively, but has not been able to chew his bed up yet. Very happy with the large bed we bought. Thank you, finally found a great product. read more

Unbelievably RUDE online chat customer service. Worst of the worst. Then the phone never answers. When it finally does, same story as the last reviewer. The lady who answers (who does not want to tell her name, says Lisa) claims to be the owner (and is not) and is just as rude as the person on the chat. Saw the other reviewer switched to K9 Ballistics. I already tried them and they were awful also. Lied about shipping dates. I guess there are no good companies out there making tough dog beds/mats. Sad. read more

My 70 pound Rot puppy chewed and destroyed every crate pad she came in contact with. Replacing her crate pad multiple times was getting expensive! We decided to buy the gorilla ballistic crate pad and were pleasantly surprised that it has remained intact to this day! It is well worth the investment! Thank you Gorilla Dog Beds..... read more

I spent over $200 on one of their beds. Rottie pup had a fist sized hole in it in less than 2 days. That's not the worst part. I put a 1 star review on their website and it magically disappeared. Don't believe the hype, they're padding their numbers. ( pun intended ) read more

This company claims they have the best warranty in the business, but it's meaningless because they don't refund any money, they just send one additional inferior product to you. They claim their expensive m dog beds are indestructible but my dog destroyed the bed in two hours. No refund. Just another dog bed that my dog also destroyed. read more