This review is for purchasing a new vehicle (4 runner 2024) from David Bridges (sales)…read more I looked at vehicles at other dealers. Found one however, the process at the other dealer was becoming complicated and difficult to accomplish in the amt of time that I had available. From the time that I walked into Napelton, David greeted me and was willing to help. It helped I knew what vehicle I wanted however, he was able to locate all like vehicles in a short amount of time. He didn't ask me the usual questions prolonging the process, he let me tell him all of the features I wanted and a few that I just did not such as color or extras that the dealer adds at times. I had a price that I was most likely expecting to pay and asked if they 1. had a vehicle and 2. Are they able to match the price I was going to buy at the other dealer. David was pleasant, personable and in my opinion appeared to be quite transparent and honest. He was able to locate 2 vehicles that were comparable and one that I wanted. Next... the reason for the 4 stars maybe 3.5 is the PROCESS. The sales person even though you may have purchased 50 cars in your lifetime, must take their/your numbers to the (boss)? This is ok however, this is where it became time consuming. It was Yes I think we can do that, yes we have that, yes is this the one. so on and so on of yes's. The "boss" for lack of better words then has this sales person go back in forth a number of times that is just relentless. Mind you I have a paper in my hand with the vehicle I want and the price another dealer had given me with a contract in hand honestly. this went on for quite some time with me deciding to leave and think about things such as going to another dealer. David, thank goodness, was more patient than I was and actually was able to keep me informed every step of the way. He was very reasonable and understanding. After a few more times of this, the "boss" began to talk to me about said vehicle and price. they wanted $1000 more but I just didn't feel comfortable with that since again, I had already done the homework at the other dealership. After about 4 hours --- no exaggeration, the "boss" agreed to what they seemed to have in the beginning and I bought the vehicle. It was a painless process with David and it was easy to find a vehicle and David was very attentive and knowledgeable. If he didn't know it, he did the research and found out. ---that's great! instead of guessing and giving false statements. I bought it! I loved the vehicle! I would recommend David B. One of the best sales people I have dealt with and would go to him again. Advice: Do the homework prior. Have an idea. Be direct on the possibilities you want to consider and David will find it for you! As for the process.... this is old school and unnecessary. It's designed to tire you out, wear you down and they continue with this process which is ridiculous. My last suggestion is... Do not make an appt. Go in on your time. AND.... go in an hour before they close so they can't keep you for 4 to 6 hours. If you have a trade, make sure you keep your keys to your vehicle. If they evaluate it, get your keys back immediately after. They like to hang on to your keys during the process until you realize you may leave and realize they still have your keys! Hope this is helpful and Thank you, David Bridges. Really. Much thanks.

Believe the reviews because they don't lie. This place is scummy and manipulative and my family has…read moregiven them more than enough chances to do right and provide acceptable customer service, but it seems this particular location is must more interested in scamming their customers out of LARGE amounts of money without ever prioritizing the wellbeing of their vehicles or even the safety of their customers. For my own car, I took it in for a simple oil change and immediately upon leaving, noticed that my car was making horrific grinding noises anytime I backed up. I followed up with the dealership, where they claimed they had identified the issue but never actually fixed it. Shortly after, my check engine light went on, for which I once again tried to seek help from this Toyota location, only for their service rep Taven to repeatedly dismiss my concerns, place the blame on his coworkers for failing to properly document what they had done, and make excuses for why he had been unable to communicate to me what had to be fixed. He repeatedly implied that the paperwork I had been provided did not accurately reflect what services had been rendered on my vehicle, but that it was somehow not his fault. They charged me thousands of dollars and did not fix my issue. I ended up having to go to a local mechanic who was able to immediately fix the grinding noise, as well as other identified problems that Toyota had either not noticed or not cared enough to try to fix for their customers. Repeatedly, I was told that my car was finished and ready for pickup, only to arrive and find out that they had actually identified further issues which would require further charges and more of my time wasted. This was not the first time I had attempted to use this Toyota dealership for maintenance. I travel often for work, so on several occasions, I took my vehicle in for checks before long trips. After one of these, they left a screw off of the siding above my back tire, which subsequently popped open while I was driving on the freeway. Another time, they left a piece of loose plastic sitting in the engine area which another mechanic eventually had to remove. These sort of careless mistakes highlight how little this location cares about the safety of their customers, much less providing them even an acceptable value of care for the price. I also had a close elderly family member who took their car in to this location for squeaky breaks, which somehow resulted in the dealership determining that my family member had massive engine issues which ended up resulting in a $8,000 bill which did NOT fix any of the issues, and instead caused further, worse grinding noises for which they will now ALSO have to go to another mechanic to have corrected. All in all, between the terrible communication, lack of follow-through, overinflated service fees, the carelessness of the work done, the apathy of the staff, the inconvenience of not having my vehicle when it was promised, the uncertainty of the safety of being able to drive after services rendered, and the HORRENDOUS customer service, I would like to reinforce how important it is you avoid places like this and try to make sure your family does as well. It's not worth spending thousands of dollars to have your hard-earned vehicle perform worse than it did before and potentially cause you to be involved in accidents. I wish Toyota would do some extensive audits on the services being provided here.