If you don't know how Big way hotpot works, right after you go in you get your own toppings like…read moreseafood, meats, veggies, and noodles and put it in a bowl. Then you bring it to the cashier and pick your broth and add-ons like cheese or rice. The price is based on weight. Then you grab a number stand and bring it to a table and wait while the kitchen cooks your food and broth. Optionally, you can type your phone number on the tablet at the counter to collect loyalty points and redeem it for stuff. On this visit, I came with a friend for lunch on a weekday afternoon. There was no wait so I was able to get inside and get started picking up my toppings right away. Every time I visit Big way, there is a staff member who will come to the front entrance way and hand you tongs and a bowl. Interestingly, there was no one that greeted me so I just got the bowl and tongs myself. But there was a small hiccup at the cashier. When I tried to pay for the meal with a gift card their scanner had trouble picking it up. Props to the cashier for trying different ways to try to fix the problem instead of giving up and make me pay some other way. They were able to fix the problem eventually after many tries. I asked the cashier about the different broth options and the cashier lady was happy to explain the differences. I went lightweight for an inexpensive meal so I got the beef strips, glass noodles, a couple of random seafood balls, some bak choy, and lettuce. I got their ma la tang with peanut sauce and it was pretty tasty. You can pick your own spice level. I got it medium spicy which gave it a nice kick but it may be pretty spicy for some people. It was happy hour so I got green tea (or lemonade drink) free with the meal. Pretty refreshing. I couldn't finish the broth because I filled up with the green tea, and it was spicy with no toppings left since I decided to go light on the toppings. The staff were great at taking away our bowls and utensils as soon as they saw our bowls were finished and immediately offered ice cream. It was a nice refreshing dessert to finish up the meal. I got a free mini sized milk tea flavored ice cream. It came in a black waffle cone. As for the vibes of the dining area, they played Kpop music but it wasn't that noticeable since there were a lot of loud people, mostly teenagers. I can definitely say that this location is the most spacious (and nicer) one I've been to yet. There were lots of tables that were spread out so you don't have to awkwardly angle your body sideways to get out of the table. (On the flip side, the seating at their Robson location is really cramped) There's a spacious patio outside overlooking New Westminster that I would have opted to try but it was raining that day. The washrooms were clean. Most locations have private washrooms but the ones at this location are public. Overall, despite the little hiccup at the cashier, gotta give 5 yelp stars based on this visit. This is a great location!

Love Big Way, they have a very good selection of items and a good selection for broths. I tried a…read morenew one that was very good. We also added on the fried chicken and fries for $2.99. very tasty. They need a BIGGER order. It was fun to see the robots delivering the food to the server to take to the table. My kids call them Clankers lol.

Wow.... Never have known of a hot pot place like this besides in Taipei. Remember when those…read morefill-your-own-bowl-pay-by-weight yogurt places popped up? This is basically the hot pot version of that. Its VERY EASY to grab too many fixings and end up paying for it! It's not a bad thing, just be careful! The walls are stocked with gorgeous, fresh soup ingredients from wall to wall. The restaurant is brightly lit and really invites you to stuff your bowl with all these fresh ingredients. This was the perfect place post-Ironman triathlon for my bf to really fill up! He ended up grabbing so many ingredients that the server had to bring his soup to him in TWO BOWLS. I too was overzealous and was only able to finish half of my hot pot. The endless amount of veggies, mushrooms and plant-forward protiens available made it all too easy to pick too many ingredients. Everything cooked up fresh and delicious and the soup was savory and comforting. We absolutely enjoyed our visit and hope to come back again in the future!

I am a big fan of Big Way (pardon the pun!) as they have a wide range of ingredients but I find it…read moreto be inconsistent at times. I always opt for the tomato broth but found it can be very salty one visit and very bland the next. Service is decent, but I do feel rushed sometimes when servers ask if they can take my bowl when I'm still eating. I do love the free tea during happy hour and ice cream at the end.

Greeted at the door and was told about the new drinks and broths. Away we went to pick our items…read moreand then to the till to pick the broth. Let them know if you want to order rice or add cheese :) sauce bar was kept clean service was quick and staff were friendly. When seated they will quickly provide you with lemon water. Free ice cream at the end of the meal. Great way to end the meal.

Was visiting Vancouver and craving malatang, so we checked out Big Way Hot Pot since it had great…read morereviews! We went on a Friday night and waited about 20 minutes & it was packed. There were tons of ingredients to pick from and no minimum weight required, which I appreciated. They also had a wide range of soup bases; I got the spicy dry mix and it was super tasty. One thing that felt a bit off was the seating system. Even after we made our bowls and paid, all the tables were still full, so we had to wait another 15-20 minutes before sitting down. It would've made more sense if they assigned a table when calling us in, just to avoid the awkward wait with ready food. That said, the staff were really kind and helpful, and the food hit the spot. Plus, they offer free ice cream at the end. Would definitely go back when I'm in town again!

Get in the wait line before you arrive. Plus you can check what spot you are in. They will text…read moreyou when your table is ready and you have 5 minutes to check in with them. Go pick your favorite ingredients and then head over to pick your broth. Many broths to choose from, choose your spice level if you want cheese rice and if you want a drink. Now you wait for your delicious hot meal. Staff are organized and very friendly here ever though it is very busy. Lemon water and ice cream to end your meal. Great music playing too!! Will be coming again !

Convenient location, I find this location doesn't have a line and has plenty of seating. Service is…read morefast and their happy hour option is great. I love their options for spice levels.

Came here on a weekend at noon. It was busy but managed to find seating for 5 before the afternoon…read morerush. We were greeted despite being mostly self-serve. They had a wide selection of ingredients to choose from. I love my seafood and meat balls but there were some unique ones that I don't often see sold at supermarkets. My favourite of the ones I've picked had a salted egg yolk filling. I went with the collagen bone broth which was flavorful but not heavy which is perfect for me. Servers brought out ice cream when our group had finished eating. The flavor that day was chocolate. It was a nice light dessert to finish off our meal. Overall would return again!

It's okay. Other locations are better. Soup wasn't that hot, some different kinds of fish balls,…read moreless of other options. Service is eh, mostly run by young persons the weekend we went. Paid parking.

The best hot pot ever Opens till after 12 midnight which is…read moreanother arvantage to the business. Most locations are really busy and line up is normal Sea foods to meat to veggies lots of selections.Its by weight then broth comes in so many choices my favorite so far are the collagen,miso and malatang. Ice cream is free I just dont know until when. Associates are mostly friendly and they are wearing uniforms. Cash,debit and credit are all ok. Good for groups,solo and kods friendly. Very very good and satisfying and i visited this gig multiple times now,my favorite and not so far where i live is the metrotown along kingsway branch. Street parking but I always comes after my work which is after 11 pm so no problem. Highly recommended Kudos to Bog Way Hot Pot The soup rocks my world

Came to this location quite awhile back just to grab some bubble tea drinks that I ordered on…read moreFantuan. Finally came here to actually try their hot pot this time. Came here on Valentine's Day. Around 4:15pm we clicked on the Join Waitlist button. We were #25 in line. Started driving to the restaurant, parked our car and waited inside the car until I got a text message saying that our table was nearly ready. It was about 5pm when we got our table so...about 45 minutes of waiting from position #25 on the waitlist. I ordered the Vegan Tomato Broth. It was actually quite bland. Was not impressed with it. I will order the Vegan Mushroom broth next time. Aside from the bland tomato broth, everything else about our meal was awesome. Oh, apparently they have a Happy Hour, which I didn't know about previously. We arrived just in time to be the very last people who got to enjoy Happy Hour. We were given some free drinks with our meals, and the choices were Jasmine Green Tea or White Chocolate. Between the 3 of us we had 2 Jasmine Green Teas and 1 White Chocolate. On top of that we also ordered a Brown Sugar Fresh Milk and a Sakura Strawberry Sparkling drink. I was told that there would be boba poppers in my Sakura Strawberry Sparkling drink but actually the topping was some kind of chewy pearl or jelly or something. Definitely not the juice filled poppers I was expecting, but it was still a yummy drink. For our free ice cream we were given Rose Vanilla ice cream. That was delicious. This was a special flavor that they were serving for one day only, on Valentine's Day. Glad we chose to come here on Valentine's Day!

I use to love coming to this Main Street location, but it's been more and more disappointing the…read morerecent visits. I've been here 3 times in the past two weeks. Each time, service was super slow, some staff are not well trained on how to greet customers or talk to customers, and I got green onions every time I asked for no green onions (I never gave it back though). I know it's not a big deal if you forget once or twice, but it's been like this every single time. I can easily pick it out, but if you have the option for customers not to put it in, then I do feel it's a slight problem if you constantly forget. The portions have been getting smaller and small every time. Overall, not as impressed as I used to be. I dont think it's the employees problems though, the boss is just under hiring for rush hour time! (Even during non rush hour their service is kind of slow..). They have people running around but half the tables are empty and not clean. They don't have enough employees hence everyone has to wait for a long time. Hoping to see some improvements in the near future.

Cleanliness is better at this location than most…read more Staff is nicer and speaks fluent English at this location. Street parking and not strip mall parking. Food is lacking at this location. Boiling Point has hit a quality control wall.

Gokudo serve individual hot pot a la carte in a small shop. The majority is bar seating flanked by…read moretwo tables that fit 4 people so I recommend coming in a smaller party size. During peak times, the wait might be long - for dinner, I waited 45 minutes for a 4 person table. Despite the name, I had the feeling this was a Taiwanese shop. You can select a broth, protein, and carb. You also get a little vegetable basked with a meatball, fish ball, shrimp, and more. I got the sukiyaki and that was delicious and flavorful. I asked for a leaner cut of meat and staff suggested the blade eye - however they were out so staff suggested the AAA prime. Everything was delicious. At the end of the meal, you get a complimentary ice cream popsicle. Overall, a really nice spot. You can also take home your leftovers (broth included). If there's leftover meat, you can even take it home raw.

This restaurant specializes in Taiwanese-Japanese fusion hot pot and I was surprised at how much I…read moreliked it! I usually get spicy or tomato flavours for hot pot but here I got a combo with original chicken soup and fatty short plate slice. There was so much food! I really liked the Gokudo sauce and the soup was very warm and comforting. The staff helped refill our soup throughout the meal and I was able to get a refill of the sauce (it was so good). There isn't a lot of space for big groups from what I can see (it seemed like there were only two tables and the rest of the seating were bar/counter seats, but I think this is a great place to go if you're looking for a filling meal.