Food was good. Good value if you know which lighter weight items to pick…read moreAmbiance is typical big way. But the new west location is currently the largest in the lower mainland for Big Way Service was decent. Although the line up can be quite chaotic. The girl who took my bowl was nice. Forgot her name!

If you don't know how Big way hotpot works, right after you go in you get your own toppings like…read moreseafood, meats, veggies, and noodles and put it in a bowl. Then you bring it to the cashier and pick your broth and add-ons like cheese or rice. The price is based on weight. Then you grab a number stand and bring it to a table and wait while the kitchen cooks your food and broth. Optionally, you can type your phone number on the tablet at the counter to collect loyalty points and redeem it for stuff. On this visit, I came with a friend for lunch on a weekday afternoon. There was no wait so I was able to get inside and get started picking up my toppings right away. Every time I visit Big way, there is a staff member who will come to the front entrance way and hand you tongs and a bowl. Interestingly, there was no one that greeted me so I just got the bowl and tongs myself. But there was a small hiccup at the cashier. When I tried to pay for the meal with a gift card their scanner had trouble picking it up. Props to the cashier for trying different ways to try to fix the problem instead of giving up and make me pay some other way. They were able to fix the problem eventually after many tries. I asked the cashier about the different broth options and the cashier lady was happy to explain the differences. I went lightweight for an inexpensive meal so I got the beef strips, glass noodles, a couple of random seafood balls, some bak choy, and lettuce. I got their ma la tang with peanut sauce and it was pretty tasty. You can pick your own spice level. I got it medium spicy which gave it a nice kick but it may be pretty spicy for some people. It was happy hour so I got green tea (or lemonade drink) free with the meal. Pretty refreshing. I couldn't finish the broth because I filled up with the green tea, and it was spicy with no toppings left since I decided to go light on the toppings. The staff were great at taking away our bowls and utensils as soon as they saw our bowls were finished and immediately offered ice cream. It was a nice refreshing dessert to finish up the meal. I got a free mini sized milk tea flavored ice cream. It came in a black waffle cone. As for the vibes of the dining area, they played Kpop music but it wasn't that noticeable since there were a lot of loud people, mostly teenagers. I can definitely say that this location is the most spacious (and nicer) one I've been to yet. There were lots of tables that were spread out so you don't have to awkwardly angle your body sideways to get out of the table. (On the flip side, the seating at their Robson location is really cramped) There's a spacious patio outside overlooking New Westminster that I would have opted to try but it was raining that day. The washrooms were clean. Most locations have private washrooms but the ones at this location are public. Overall, despite the little hiccup at the cashier, gotta give 5 yelp stars based on this visit. This is a great location!

Came here on a weekend at noon. It was busy but managed to find seating for 5 before the afternoon…read morerush. We were greeted despite being mostly self-serve. They had a wide selection of ingredients to choose from. I love my seafood and meat balls but there were some unique ones that I don't often see sold at supermarkets. My favourite of the ones I've picked had a salted egg yolk filling. I went with the collagen bone broth which was flavorful but not heavy which is perfect for me. Servers brought out ice cream when our group had finished eating. The flavor that day was chocolate. It was a nice light dessert to finish off our meal. Overall would return again!

It's okay. Other locations are better. Soup wasn't that hot, some different kinds of fish balls,…read moreless of other options. Service is eh, mostly run by young persons the weekend we went. Paid parking.

This restaurant specializes in Taiwanese-Japanese fusion hot pot and I was surprised at how much I…read moreliked it! I usually get spicy or tomato flavours for hot pot but here I got a combo with original chicken soup and fatty short plate slice. There was so much food! I really liked the Gokudo sauce and the soup was very warm and comforting. The staff helped refill our soup throughout the meal and I was able to get a refill of the sauce (it was so good). There isn't a lot of space for big groups from what I can see (it seemed like there were only two tables and the rest of the seating were bar/counter seats, but I think this is a great place to go if you're looking for a filling meal.

Gokudo serve individual hot pot a la carte in a small shop. The majority is bar seating flanked by…read moretwo tables that fit 4 people so I recommend coming in a smaller party size. During peak times, the wait might be long - for dinner, I waited 45 minutes for a 4 person table. Despite the name, I had the feeling this was a Taiwanese shop. You can select a broth, protein, and carb. You also get a little vegetable basked with a meatball, fish ball, shrimp, and more. I got the sukiyaki and that was delicious and flavorful. I asked for a leaner cut of meat and staff suggested the blade eye - however they were out so staff suggested the AAA prime. Everything was delicious. At the end of the meal, you get a complimentary ice cream popsicle. Overall, a really nice spot. You can also take home your leftovers (broth included). If there's leftover meat, you can even take it home raw.

The food was incredible, their signature soup was super good and the food is pretty cheap…read more The ice cream at the end is yummy and their drinks are surprisingly delicious. One thing I recommend is to not get the seafood though as the shells do make the weight go up and lead the bowl to cost more.

First time at Big Way after witnessing all the hype and line ups. Came here around 8:40pm on a…read moreSunday night with two other friends and there was no wait to get in or to get a table. My friends gave me some great tips on the "heavy" items to avoid getting so I mainly loaded up on frozen meats, spinach, and vermicelli. I splurged and got some tripe, a beef ball, a fish tofu ball, and piece of fish too. I got the collagen bone broth and my total came out to around $15. It's nice that there is a small sauce bar included, along with kim chi. I made my own sauce but my friend's also recommended adding more raw garlic, cilantro and green onions when my food arrived. Broth was really nice and the $15 bowl filled me up. Good quality food for a very reasonable price. Service was also good with water pitcher refills and asking if we were ready for ice cream. While the ice cream is no DolarShop, it was still decent that it was included. I see why Big Way is so popular. I would avoid when it's busy and one has to stand and wait to get a table but otherwise, solid choice to dine solo or in a small group. Will definitely be back and likely try other locations.

I had been to this restaurant but it was a long time ago. However, i noticed the qualitis have…read morechanged. I visited the restaurant the 2nd time last night. We ordered 2 set hotpot dinner. One was the fatty beef with pork bone brother and the other one was the Chicken thigh with pork bone broth. The bone broth was average. Regarding the meat, fatty beef looks average. however, the chicken thigh still had ice when the meat was brought out resulting with a lot of water on the plate soaking the meat. The meat was very soggy and fell apart. Overall, i think the quality and price are quite average. the service was acceptable as well But i have to say their milk tea is good though

upon entering, the first thing we noticed was the strong smell of gas. it lingered in the air,…read moresharp and a little unsettling. the restaurant also felt unusually cold, with little ventilation, which made the first few minutes uncomfortable. once the boiling cauldrons started, though, the room slowly warmed up and the chill faded, though a few in our group mentioned mild headaches early on. the space itself was bright and lively, filled with neon light and movement. reflections bounced off the tables and walls, giving the room an almost electric energy. servers moved constantly, weaving between tables, and the place filled up quickly with conversation and steam. menus were large, simple to read, and easy to follow. dinner included a drink, milk tea, yakult tea, or green tea and a dessert choice, either a fudgesicle or a revello style ice cream bar. the sauce station wasn't as extensive, but did have fresh minced garlic, sesame oil, soy sauce, vinegar, chili oil, cilantro, green onions, sesame paste, rows of fresh ingredients and condiments let diners mix their own combinations. the sauces were flavourful, versatile, and worked beautifully for dipping or for stirring into the soup. each broth came with a generous set of ingredients: chicken ball, fish tofu, fish ball, corn, enoki mushroom, fried bean curd skin, lotus root slice, tomato, napa cabbage, quail egg, and a prawn. the bowls provided were small, so we learned to transfer ingredients from the large serving bowl into the pot, and later use that larger bowl for the soup itself. parking was free but limited, tucked under cover next to cm chicken in the newmark building. overall, despite the initial gas smell and cold temperature, i enjoyed the meal and the interactive experience. once the pots started bubbling and the table filled with colour and steam, it became warm, lively, and satisfying, the kind of place where flavour makes up for the flaws.

Get in the wait line before you arrive. Plus you can check what spot you are in. They will text…read moreyou when your table is ready and you have 5 minutes to check in with them. Go pick your favorite ingredients and then head over to pick your broth. Many broths to choose from, choose your spice level if you want cheese rice and if you want a drink. Now you wait for your delicious hot meal. Staff are organized and very friendly here ever though it is very busy. Lemon water and ice cream to end your meal. Great music playing too!! Will be coming again !

Convenient location, I find this location doesn't have a line and has plenty of seating. Service is…read morefast and their happy hour option is great. I love their options for spice levels.

A decent hot pot spot for what it is. It was extremely busy when I arrived, so I would recommend…read morejoining the online waitlist before heading over. They have a huge wall of hot pot ingredients, along with several fried options, which makes the experience feel a little more unique than similar build-your-own hot pot spots. My main complaint is that many of the ingredients are frozen and sit in icy water. Since everything is priced by weight, the extra water may make your bowl heavier than expected. There is a solid selection of soup bases to accommodate different tastes, and the bubble tea with pearls was decent. My broth was rich and creamy, but the ingredients themselves were fairly average. I would avoid the roe-style items, as they seemed to be blended with less expensive fillers and had a firmer texture rather than the soft, satisfying texture you might expect from roe. The sliced meats were also average--nothing particularly wrong with them, but nothing memorable either. The ice cream at the end was cute and a nice touch, especially for children. Overall, this is a decent budget-friendly hot pot option, but the ingredient quality and pricing-by-weight setup keep it at a 3/5 for me.

Came here for the happy hour deal. Two hot pot happy hour combos came out to be a little than $40…read morefor two people. We were able to get a free bubble tea by spending more than $20 as well as 2 free taiyaki ice creams. For the price, the amount of food is really good. The bowls were huge and very filling. The staff were friendly and helped us with our order. When we entered at 2pm on a Wednesday there was hardly any people. But later on there were quite a bit. It was decently lively inside and not too loud. The food itself was pretty mediocre. We got the lamb combo with spicy broth and the pork combo with regular broth. Both were okay, but not particularly great. The restaurant does have pay-by-wrigfhr offerings as well and that selectoon looked really good. There are a small range of dip sauce options on the side. The taro ice cream in the taiyaki ice cream was really nice. It doesn't seem like you can pick flavors, but it's free so no complaints. The taiyaki was very hard and dry. It was probably made a while ago and not fresh.The bubble tea was alright too, not spectacular.

The best hot pot ever Opens till after 12 midnight which is…read moreanother arvantage to the business. Most locations are really busy and line up is normal Sea foods to meat to veggies lots of selections.Its by weight then broth comes in so many choices my favorite so far are the collagen,miso and malatang. Ice cream is free I just dont know until when. Associates are mostly friendly and they are wearing uniforms. Cash,debit and credit are all ok. Good for groups,solo and kods friendly. Very very good and satisfying and i visited this gig multiple times now,my favorite and not so far where i live is the metrotown along kingsway branch. Street parking but I always comes after my work which is after 11 pm so no problem. Highly recommended Kudos to Bog Way Hot Pot The soup rocks my world

Came to this location quite awhile back just to grab some bubble tea drinks that I ordered on…read moreFantuan. Finally came here to actually try their hot pot this time. Came here on Valentine's Day. Around 4:15pm we clicked on the Join Waitlist button. We were #25 in line. Started driving to the restaurant, parked our car and waited inside the car until I got a text message saying that our table was nearly ready. It was about 5pm when we got our table so...about 45 minutes of waiting from position #25 on the waitlist. I ordered the Vegan Tomato Broth. It was actually quite bland. Was not impressed with it. I will order the Vegan Mushroom broth next time. Aside from the bland tomato broth, everything else about our meal was awesome. Oh, apparently they have a Happy Hour, which I didn't know about previously. We arrived just in time to be the very last people who got to enjoy Happy Hour. We were given some free drinks with our meals, and the choices were Jasmine Green Tea or White Chocolate. Between the 3 of us we had 2 Jasmine Green Teas and 1 White Chocolate. On top of that we also ordered a Brown Sugar Fresh Milk and a Sakura Strawberry Sparkling drink. I was told that there would be boba poppers in my Sakura Strawberry Sparkling drink but actually the topping was some kind of chewy pearl or jelly or something. Definitely not the juice filled poppers I was expecting, but it was still a yummy drink. For our free ice cream we were given Rose Vanilla ice cream. That was delicious. This was a special flavor that they were serving for one day only, on Valentine's Day. Glad we chose to come here on Valentine's Day!