Food is bomb as per usual and nicely cooked but also welcoming staff and great vibes :)

The best hot pot ever Opens till after 12 midnight which is another arvantage to the business. Most locations are really busy and line up is normal Sea foods to meat to veggies lots of selections.Its by weight then broth comes in so many choices my favorite so far are the collagen,miso and malatang. Ice cream is free I just dont know until when. Associates are mostly friendly and they are wearing uniforms. Cash,debit and credit are all ok. Good for groups,solo and kods friendly. Very very good and satisfying and i visited this gig multiple times now,my favorite and not so far where i live is the metrotown along kingsway branch. Street parking but I always comes after my work which is after 11 pm so no problem. Highly recommended Kudos to Bog Way Hot Pot The soup rocks my world read more

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Came to this location quite awhile back just to grab some bubble tea drinks that I ordered on Fantuan. Finally came here to actually try their hot pot this time. Came here on Valentine's Day. Around 4:15pm we clicked on the Join Waitlist button. We were #25 in line. Started driving to the restaurant, parked our car and waited inside the car until I got a text message saying that our table was nearly ready. It was about 5pm when we got our table so...about 45 minutes of waiting from position #25 on the waitlist. I ordered the Vegan Tomato Broth. It was actually quite bland. Was not impressed with it. I will order the Vegan Mushroom broth next time. Aside from the bland tomato broth, everything else about our meal was awesome. Oh, apparently they have a Happy Hour, which I didn't know about previously. We arrived just in time to be the very last people who got to enjoy Happy Hour. We were given some free drinks with our meals, and the choices were Jasmine Green Tea or White Chocolate. Between the 3 of us we had 2 Jasmine Green Teas and 1 White Chocolate. On top of that we also ordered a Brown Sugar Fresh Milk and a Sakura Strawberry Sparkling drink. I was told that there would be boba poppers in my Sakura Strawberry Sparkling drink but actually the topping was some kind of chewy pearl or jelly or something. Definitely not the juice filled poppers I was expecting, but it was still a yummy drink. For our free ice cream we were given Rose Vanilla ice cream. That was delicious. This was a special flavor that they were serving for one day only, on Valentine's Day. Glad we chose to come here on Valentine's Day! read more

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Return or not return? Likely return, but... - Good value = quality/taste of food vs price - Service = good - Customer experience horrible Biggest issues: - Place just doesn't feel clean. Feels dirty. - Patrons walk in, literally off the street. No handwashing, no anything. Sauce bar always messy with sauces dripping everywhere into other ones. Meats/seafood dropping into other food. - Hate standing around waiting for a table, and then when you're finally seated, everyone standing is now staring at you. - Ramekins and cups always have water in them bc never dry. Bad UX and only a matter of time some outbreak happens. Not if, when? read more

I understand that the amount of people can be overwhelming at a restaurant especially when it's packed and busy but I can't excuse to express criticism. Food was too rushed and undercooked. Personally my bowl is fine but two bowls that were made for the other attendees were not good. First bowl the fish was rubber and definitely was undercooked. We asked for a replacement but after the replacement came, the spice level was intensified and was not consumable for my partner. This bowl was not offered a compensation of a drink until we had to tell them. 2nd bowl the noodles were crunchy and heavily undercooked. It was sent back to the kitchen and he was able to grab another bowl. He was offered a free drink for compensation. 3rd, ice cream quantity did not meet expectation, it was so small that I ate it with one bite. Food was undercooked and felt rushed, service was inconsistent and overall experience was terrible. There are more pay by weight options nowadays and this one I won't be coming back. Please you can't just stuff more customers in like sardines, it felt so tight and customers were waiting by the service desk and sauce area with the number poles. read more

The OG bigway location, space is definitely crammed esp the waiting area and the weighing area. Definitely recommend joining the line online first and head there later. There's also another branch right round the corner if the line is too long. read more

Big Way Hot Pot - signature mala - Hot Pot Near Me - Burnaby, British Columbia

Most uncomfortable seating arrangement ever. No one can possibly squeeze in between two tables, it's about 3 inches wide for the gap. There are a million fruit flies too. It is much newer and brighter than the one nearby. I just feel like the dining experience is very bad. read more

First time trying out Big way after hearing so much about it. You can sign up on wait-list on their website and then get sent a text when it's almost your turn which is super nice! I put my name on the wait-list coming back from Richmond and the timing was perfect. I love how you can choose all the things you want in your hotpot before they cook it for you. There's lots of toppings to choose from and I tried out the tomato base soup! Overall the meal was pretty good and came out to $16.78 for my pot of toppings I don't like how there wasn't any signage regarding the cost per kg which was $39.90/kg. There also wasn't any signage or clarification as to whether the pot itself is included in the weight because it didn't show on the receipt either? I assume it's taken out but the lack of clarification/transparency was confusing as someone who has never been there before. Overall convenient for a snack but not sure if I'll be back for a meal because I personally don't like not knowing the cost of my food before checking out and I don't want to be stuck with a huge bill unknowingly read more

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Big way is always the place to go to during the winter or if you ever need a hobble of soup, I love how customizable it is and the ingredients always taste so fresh. read more

Big Way Hot Pot - Hot Pot Near Me - Burnaby, British Columbia

I don't usually go to Burnaby, and when I was there, I was excited to learn their new location, and decided to have my lunch there. I've had good experience at their original location just half blocks away from it, but this time, the experience was completely opposite. After picking out my food, I sat down and one of the servers came over to ask about what kind of drink I'd like to have. I asked for green tea with no ice, because of my medical condition doesn't allow me to drink anything icy. He refused right away saying they are not allow to make that exception due to the happy hour promo. I was puzzled because I remember the other locations I visited, including Richmond were all able to accommodate the request. Further to my request to speak to the manager, he told me that the assistant manager on duty is currently away, and she can come to speak to me after she returned. 30 minutes in my meal till I finished, the manager is still nowhere to be found. When my pot was brought to me, I noticed the potatoes noodles were not cooked properly, they were still stiff when biting into it. So I couldn't eat any of them. I wanted to wait till I talked to the assistant manager and bring the issues together. After waiting for another 10 mins, I had to wave down a waitress and she brought the assistant manager right away. Apparently she was back a while ago. After listening to my concerns, she was able to make an "exception" and brought me a room temperature green tea drink in a cup right away, and offered a coupon which I have to use is within 30 days. I emailed their store manager to ask for an extension on the coupon, but never heard back. Funny enough, the assistant manager gave me the wrong email to beginning with, and when I told her the email bounced back, she then gave me the correct one. Is that a coincidence or on purpose? You tell me. What can I say about this location? The restaurant was really loud when I entered, blasting pop culture music mixing with EDM. They have the same type of ambiance in all of their locations, customers just have to deal with it. My pot came up to $45 and I barely picked anything, not to mention the not eatable noodles. Not sure what type of weighting system they use, nothing was transparent. To me, it's not really worth it, especially after what happened. I am disappointed and won't be back. read more

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We drove by this place so many times and it seems to always be full. With this cold weather, we came to try this place. You get a pot and tongs and you choose the items you want. Then they weigh it and you're charged per 100g sp keep that in mind as you can get carried away with filling your pot. After they weigh it, they take it to the back for their cook, to cook it for you. You also choose the soup base. The tables are close to one another so it can get a bit cramped in there. They do have a good variety of food/ingredients and it is fresh. You can choose from 4-5 soup bases. They offer ice cream after too but we didn't have it as we didn't want anything cold after eating hot/spicy food. I got the green pepper soup base and my wife got the sa cha soup base. My soup was good as it was subtle but flavorful. The condiment selection is okay, was hoping for more variety. read more

Big Way Hot Pot - Pick your items first and they weigh it - Hot Pot Near Me - Burnaby, British Columbia

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Amazing spot to have a meal that's fully customized to your liking! We love that we get to pick our own items and broth. It's pay by weight and we manage to stay under or around $15 usually, so it's a great deal. We signed up ahead of time on the Yelp waiting list and then we were given our little gold pots & tongs shortly after we received the text message. Service was friendly and efficient, and they made sure we had water the whole time. We can't forget the amazing complimentary soft serve (we got matcha this time but forgot to take a picture) at the end. Perfect way to end off a meal! The newer location on facing Kingsway is more spacious and I love the high ceilings. Everything felt clean and new (but the bathroom could be a little cleaner but I think it might've just been the customer who used it before me ... ). Overall we love it here and will definitely return!! read more

Big Way Hot Pot - Pumpkin broth - Hot Pot Near Me - Burnaby, British Columbia

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There are two locations of Big Way Hot Pot within about 50m of each other on the same block. They both serve the same food, but it's a little confusing. This is the location that faces Kingsway, and seems to have more people during peak weekend dinner time. Small hotpot restaurant where you grab the ingredients from some shelves, go pay at the counter by food weight, and they boil it up in the broth you choose. First time I've tried this style of hot pot service, and it's efficient. The place was full when we were there on 5:30 on a Saturday but turnover is fast. The line gets longer later. Back to the ingredient selection, they actually have a pretty good variety. Lots of choices of processed meat (fish ball, meat balls, spam etc.) and noodles, and the sliced meats, seafood, veggies, and tofu selection are decent as well. My pot was $28 before tip which was reasonable. There is probably a strategy of not getting stuff that's too dense since it's charge by weight. They cook it up pretty quickly and bring the pot to your table. I got the shacha soup base and that was good. For the price, the ingredients were pretty tasty. The meats were pretty good. So were the purple yam noodles which looked pretty. They also have a small sauce bar to whip up a dipping sauce. After the meal, they give you a complementary soft serve ice cream cone. The only flavor they had was "strawberry", but it didn't taste very strawberry like. Our group thought it tasted more like bubblegum or toothpaste. Well, the hotpot was pretty decent at least. read more

Big Way Hot Pot - personal hot pot - Hot Pot Near Me - Burnaby, British Columbia

Came here with my partner as part of our hot pot tours! The serving format is getting a big pot, choosing anything you want from their wall of hot pot goodies, and then paying by weight and choosing your broth. They cook it for you and bring it to your table. I believe I got their malatang broth. It was really delicious. All the hot pot items were as usual--there is SO MUCH variety to choose from. My favourite was their salted egg yolk ball. It was like eating a salted egg yolk gusher--so yummy! Quality was good! They also have a well-equipped and complementary sauce bar. My only complaint is that because I didn't get to cook anything myself, not everything was to my liking. For example, the lotus root was too hard for my soft mouth. And my noodles were getting really soggy by the end. However, at the price this place is, I'll deal with it because you can't really get hot pot anywhere else for cheaper! I spent less than $30 on my bowl, and I could have spent even less because I was too full. Service was really good, the restaurant is itself is really bustling. It's an extremely popular spot--my partner and I had wait-listed online an hour before while we rascaled around Metrotown. When we got there, there were nearly 100 people on the waitlist--insane! Very loud and chaotic in there. read more

Big Way Hot Pot - Hot Pot Near Me - Burnaby, British Columbia

Choose your own adventure. There's a huge selection of raw ingredients - you pay by weight, pick your soup bases, and they bring the finished soup out to you. Plenty of meat (frozen hot pot rolls, and raw meats), fish/beef/uni/lobster balls, mushrooms, noodles, greens, vegetables. It's nice to just pick your favourites, or to be able to pick 1 of something just to try it out. It's easy to get carried away and end up with a $30 meal. If you choose sparingly, it could be around $15. Mine was around $25 (see photos before and after). They have pop, bubble tea and other drinks, as well as beer, soju, and "spiked" bubble tea (shots of alcohol added in). Complimentary ice cream after your meal. Parking is metered on Kingsway, but you may find free spots on the side streets. This is the 2nd location and the same company as the one around the corner. They both seem to be doing well and are typically busy so it can't be too bad? read more

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There is no way this place is up to fire code. It's a mosh pit from the line in to your cramped table. Group of four, luckily a friend put us on the two hour waiting list! We got a text and headed to the restaurant. Standing in the freezing cold, back to front with strangers, you're given a bowl and tongs. Then as you're shoved along the fridge line selecting your food, their staff cram in between you to flick you with prawn water etc while they make uber eats orders. At the weigh scale you pay and get a number then join, surprise! a mosh pit line of people standing 15 plus minutes waiting for a table. I hope you enjoy eating while ten people stare at you hoping you're nearly done! Then, you crowd surf to your table (which is wet with chemical cleaner) they cram so many people in at the end of tables that when someone attempts to pass your table their coat/ butt/ hair or whatever knocks over your 8$ drink. My $13 soup was good, tasty miso broth but my noodles were over done and it was a laughable amount of broth, most of my food wasn't in the broth. Luckily a friend ordered the same broth as me and shared so my noodles and dumplings didn't dry out, but my soup was cold by the time I got to the bottom of my noodles, I like the places with individual food warmers. The Ice creams were a nice free dessert finish but everyone's glaring at you hoping you'll eat it faster and leave. The food was good, but there's no shortage of great hot pot in the city or within walking distance of this place, I'll honestly never return. read more

Big Way Hot Pot - $13 miso based soup! Fresh and delicious, but not enough broth. - Hot Pot Near Me - Burnaby, British Columbia

We tried both locations and the one w/ door number 4250 had better brighter ambiance and cleaner sauce bar. Soooo many toppings to build your hotpot which was great!! They also have many soup bases to choose from. Price is very reasonable. Delicious and filling! And you get free ice cream after your meal which is a plus. Be sure to get into the queue online as soon as you can as wait time for us on the weekend was about an hour. Service is friendly! read more

Big Way Hot Pot - Hot Pot Near Me - Burnaby, British Columbia

alWAYs an option here... my WAY! I think I lost counts on how many times I have been here and other locations. It's fast, opens late and decently good minus the crazy lineups during peak hours. This location is located right on Kingsway in Burnaby on the same block as Bubble World, Pho 24, and with its old location around the corner still. Here were what I ordered the last time here; 1. Lychee sparkling. Nice little drink, as you can see I like lychees lol 2. Honey green tea. Can't go wrong with honey right? 3. Collagen (Pork) bone broth with my selection of self picked food; duck breast, fried egg, sliced beef, ham, bamboo roots, spinach, tong ho, egg noodle, mussel meats, tofu puffs, baby corns, enoki mushrooms, nappa cabbage stuffed taro cake. $25 4. Szechuan green pepper broth with selection of self picked food; quail eggs, baby corn, fried egg, cabbage, duck breast, ham, nappa cabbage, bamboo shoots, sliced fish and pork blood. $22 5. Matcha ice cream (complimentary) Overall I really like this concept of self serve on the food you want that are displayed and pay by weight. Then have it cooked by selecting the broth options of your choice. The atmosphere here is always vibrant and busy, therefore making a reservation is recommended during peak hours. The staffs here are quite helpful and friendly most of the time. And of course the food here is always decently good, after all, I picked it and had it cooked my WAY! read more

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A friend highly recommended this place. I'll definitely be going back. I had quite a bit of meat, veggies, and dough based items in my pot. I chose a Sukiyaki sauce, which was quite stellar. The service was quick and great as well. We managed to miss the morning rush and got in right before the afternoon rush, so the wait was quite minimal. They do offer a waiting list online. Just be warned you have 5 minutes to show once your slot is up. The seating is quite tight, but it is still roomy enough that you don't feel like you're in someone else's way. They also have the best Matcha Milk Tea I've ever had. The flavor really came through. They offer complimentary ice cream. We had a Matcha flavored one, and it was some of the best ice cream I've ever had. Lastly, they charge each pot by the weight of the ingredients you load up. For 3 of us with almost full pots, we spent around $100. Compared to another hot pot place I've been, this is 33% cheaper and honestly tastier. I can't recommend this place enough. read more

Big Way Hot Pot - Several types of meat, veggies and dough type items. I also added 2 noodle circles. - Hot Pot Near Me - Burnaby, British Columbia

I came here a couple of times this past week, and it was fairly busy. The atmosphere is pleasant, and the food selection is great. Had the opportunity to try out their New Coconut Green Curry Broth, and it was absolutely delicious if you're a fan. read more

Big Way Hot Pot - Coconut Green Curry with Enoki Mushroom,Imitation Crab Meat, Spinach, Lamb, Beef Slices,Pork Belly,Lobster Ball,Fish Tofu, Udon and Prawn - Hot Pot Near Me - Burnaby, British Columbia

I love this place so much. What do you mean I can get a meal, drink, ice cream, and unlimited dipping sauces for as low as $13 and I'm full by the end of it???? Amazing. Best hotpot deal in metro van by far read more

This place has such a cute concept and good boba! First you pick out all the items you want then you pay for it by weight. Personally I did not like the sa cha broth but all the other broths that my family got tasted great. The lychee sparking drink was by far the most favorite boba drink I've had in Vancouver so far. Service is really quick too so don't be overwhelmed by the line. The food comes out quickly and people just come and go! Oh and I forgot to mention you get free ice cream after your meal too! read more

BIG WAY? NO WAY!!! Our friend put down 5 of us on the waiting list, when it was our turn, the manager said they have a table of 4 for us. If we want a bigger table, we'll have to wait for another 15 minutes. I found that amusing, as we didn't add the fifth person last minute. The small table for 4 was so cramped, and literally no way to sit the fifth person at the end of the table. We then were given pots and tongs to choose our own ingredients. They do offer lots of meat & fish balls, meat, seafood, veggie and carbs. We went up to pay and price is fair. We were then seated at a larger table. Food came promptly, soup base is decent and bubble tea drink is pretty good too. There's no technique of boiling food, so as long as ingredients are fresh and cooked thoroughly, they tasted fine. Towards the end of the meal, the manager came over to our table and asked who had a certain number. She said that order was not paid, and sounded like it was our fault. When in fact it is their system's and staff's fault for a mysterious error. She asked if she could refund cash when my husband paid by credit card. My husband asked her to refund back to AMEX, after many back and forth, the manager said she tried but can't. Well, then just find another way: which is to calculate the difference and we'll pay the difference, but the manager was stuck in that 'refund' mode and couldn't get her head out of it. After several more back and forth and interrupting our dinner, the manager finally decided not to charge the difference. As we finished our dinner, we were asked if we want ice cream. 3 out of 5 wanted it, and were given what they called strawberry ice cream. It's the most disgusting flavour I've ever tasted. It is not strawberries at all, it tasted like cough syrup + public washroom hand washing soap. Since it is not shabu shabu, the food got lukewarm towards the end. With such unpleasant experiences, and so many other delightful options around Metrotown, we definitely will not return! read more

A bit pricey, but very delicious overall. The food itself is 5 star, however it was very crowded and loud due to how popular it is. I really appreciate the fact they have vegan options, a very wide variety too which made crafting my own hot pot pretty fun. It's less like a hotpot and more like a DIY noodle, since they cook everything for you and serve it at the table. Service was minimalist. I would return again. read more

Big Way Hot Pot - Hot Pot Near Me - Burnaby, British Columbia

Terrible! They lost my order! I went with my family of 4 to this location. After ordering we waited 10 minutes to get a table and sat down. My family each get their own order almost immediately after. I patienly waited for mine and watched three tables that sat down after us all getting their orders. After 20 minutes, I still didn't get my order and my number 39 order flag was still sitting on the table. I flagged a staff down and asked and the person went to check. 5 minutes later, I still didn't see him coming back. I flagged another staff and she went to check. Another 5 minutes later the first staff came back with an order and asked me to check to see if it was mine. I said I think so, I didn't care anymore at that point. I asked him why it took 30 minutes for them to locate my order and he said sorry, we lost the . That was it. Needless to said my hot pot was no longer hot. I did not enjoy the cold food nor the experience of having to wait 30 minutes. What's worse was no one stop to check during that time. In the end all I got was "sorry we lost the receipt for your order". read more

Finally got to try this place! Lined up online, we were about position 30 so it took 1.5 hrs. We lined up for both burnaby places and actually got called in first to the other one but we noticed how chaotic and dark it was so we decide to wait a little longer for this location instead. The interior of this location is new, clean and bright. They have their staff constantly wiping and cleaning the food bar. Tried their tom yum and tomato broth, both were good but I loved the tom yum soup. I think this is a good place but I would avoid peak hours, I wish they had a time estimate on the waitlist so people could gauge how long the wait is. We were position 4 and still had to wait 20 mins. read more

Big Way Hot Pot - Tomato broth - Hot Pot Near Me - Burnaby, British Columbia

I can just say their soup tastes not bad. Other ingredients are OK, which you can find them in any of the grocery stores. Today was my second time to visit this store. And I am very disappointed with their ingredients. One of the ingredients smells bad when I first bite, after that I realised the colour is brown which is not normal!! I won't go to this store again... read more

Big Way Hot Pot - Hot Pot Near Me - Burnaby, British Columbia

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super salty, I scared to try it again. I ate there before it was good but last Tuesday we went there for lunch. Some how both of our both were so so salty and asked to add both but still very salty... read more