I had a great experience with Star Towing of Casa Grande when my car broke down unexpectedly…read more Called AAA who assigned them and they towed my vehicle safely and efficiently from where I broke down directly to the Subaru dealership. I especially want to recognize the driver, Trevor, who was absolutely outstanding. He was professional, friendly, helpful, and made a stressful situation much easier to deal with. He took great care of my car and went above and beyond to make sure everything went smoothly. I highly recommend Star Towing, and especially Trevor, to anyone who needs reliable and professional towing service in the Casa Grande area. Thank you for the excellent service!

Subject: URGENT FORMAL COMPLAINT - Child Safety Concerns, Misleading Charges, and Failure to…read moreProvide Adequate Customer Service To Whom It May Concern, I am submitting this formal complaint regarding the unacceptable treatment I received from AAA during a recent roadside assistance incident. I am beyond disappointed by the lack of concern, empathy, and urgency shown by your organization during what was a dangerous situation involving both my 11-year-old son and myself. I became stranded on the side of a busy highway with a flat tire. Traffic was passing at high speeds, creating an extremely dangerous environment. I was not alone--I had my 11-year-old son in the vehicle with me. As a parent, there is nothing more important than the safety of my child, yet throughout this experience I felt that AAA showed little to no concern for the risks we were facing. To further complicate the situation, I am a diabetic. Stressful situations and extended delays can create legitimate health concerns. Despite explaining the seriousness of our circumstances, the representative I spoke with, Cindy, showed no sense of urgency and no meaningful concern for our safety. At no point did I feel that AAA was treating this as the emergency situation that it was. What disturbed me most was the apparent focus on money rather than member safety. AAA advertises itself as a company that provides peace of mind and protection when motorists find themselves stranded. However, when I needed assistance, I felt as though policies and payments were given more attention than the fact that a child and a member were sitting dangerously close to high-speed traffic. The situation became even more frustrating when I was informed that the additional mileage charge would be approximately $60. Based on that information, I agreed to proceed. I later discovered that the actual charge was $92. This is a significant difference and raises serious concerns regarding transparency and accuracy. Had I been told the correct amount from the beginning, I would have been able to make an informed decision. I am demanding a clear explanation regarding the following: Why was I quoted approximately $60 and then charged $92? Why are AAA members required to wait 48 hours before certain membership benefits become active? How can AAA justify charging significant additional fees after members have already paid for a membership? Where are these charges and restrictions clearly disclosed to consumers? What specific procedures are in place when a member is stranded with a child in a dangerous location? Why did the representative appear to show so little concern for the immediate safety risks involved? As a paying member, I expected AAA to place safety first. Instead, I was left feeling abandoned, frustrated, and misled. The reality is that my son and I were sitting on the side of a highway with vehicles speeding past us while the company that claims to protect motorists seemed far more concerned about fees and policies than the well-being of its members. This experience has seriously damaged my confidence in AAA. I joined because I believed that if I ever found myself in an emergency situation, AAA would be there to help. Instead, I was left questioning whether member safety is truly a priority within your organization. I am requesting a formal written response addressing every issue outlined in this letter. I also request that this complaint be reviewed by management and that appropriate action be taken to ensure that future members, especially families with children, are not treated in a similar manner. If I do not receive a satisfactory response, I will consider sharing my experience through consumer review websites, social media platforms, and other appropriate channels so that others can make informed decisions regarding their membership. No parent should ever feel that the safety of their child is secondary to company policies and fees. Unfortunately, that is exactly how AAA made me feel during this incident. I expect a prompt response. Sincerely, Dan Schroeder AAA Member

I have use RRH many of times to transport my classic car and trust him with everything!…read moreprofessionalism Ricker's great

My roadside service sent them for a car unlock. the ETA was 40-70 mins. They were there in 15mins!!…read moreTook less than 5 minutes to get my car unlocked!! The tech/rep was courteous and professional and very efficient!! Highly recommend!! Would use them again!! Got to my next appointment on time because of them!! Ty Knight Towing!!

I wanted to give them zero stars but I'm required to give them one…read more This company is the worst!!! They were dispatched by my insurance company to pick my car up at another towing/storage yard and transport to the repair shop. I received several text messages regarding their ETA being within 30 minutes and then nothing. I called my repair shop to confirm they had my car and was informed that it had not been dropped off yet. I then contacted Knight towing and was told that they did not receive the required paperwork for release of the car so they cancelled the order. No call. No update. And naturally it was a Friday, the lot storing my car closed at 4:30 and did not reopen until Monday. I contacted my insurance company and made sure that they submitted all the required paperwork and we were ready for pickup on Monday. Monday comes around and I again received text messages confirming that Knight towing had been dispatched and was on their way. Again crickets...and this happened twice that day. Both times I contacted them they said that the order had been cancelled due to missing paperwork but no attempt was made on their end to get the paperwork. I again spoke to my insurance company and re-confirmed that they had everything they needed for now, a Tuesday pickup. Tuesday comes and goes the same as Monday. Only this time when I called to see why they failed to pick up my car the woman on the phone said that they never had an order for my vehicle and had never heard my name. This was the final straw...this time I called the company that my insurance company uses to assign towing services and talked to a lovely woman who was very understanding and willing to help me. I requested that literally any company other than Knight be dispatched and she was able to make that happen. She was also able to confirm that the company had access to all required paperwork in order to pick up my car. And guess what!?! They picked up my car this morning and had it to the repair shop by 10 am. In conclusion, never call Knight Towing for fast or reliable service. Take your money elsewhere.

Drivers driving solo in HOV lane during the hours where it's required 2+. Not a good look.read more

I had a complete electronic failure in my jeep rendering it undrivable leaving me stranded in the…read more100 degree phoenix heat ... after hours of trying to get my Tesla insurance to even acknowlledge that I had roadsiude coverage (HOURS!) - I finally was able to get the referal number to your Sub City Towing. The representative was very very nice, kind and helpful and the company handled this quickly, compassionately and professionally - and without making me wonder about the details. When the towing guy "Duane" came (very quickly!) - it was with good notice and communication. Duane was friendly, professional and fast. It was a long trip home and he realized I was probably frustrated and tired and allowed me to unwind and relax during the trip. Dropping off my car was fast and professional. Every aspect of dealing with Sun City Towing and the people was a pleasure and the bright spot in an otherwise difficult day.

The towing service for Audi A4 for a distance of 4 miles to Tempe, AZ was quoted at $135 on the…read morephone (quite high for our area but we were in a bit of a pinch, so I agreed to the terms). Upon arrival at the destination, the driver {"Dean") demanded an additional $40 because it was company policy to not drive on dirt (there was 50 feet of gravel City of Tempe alley to traverse in order to get to my driveway). Upon my refusal, Dean said he would not unload the vehicle without additional payment. I instead called the City of Tempe police. They arrived and we ultimately settled on a fee of $139 to unlead the car (which the driver just left in the middle of the alley). I am 70 years old. I needed to have my daughter and friend help me push the car out of the alley and into the driveway. With respect to "service, quality, and value" I would rate them NO STARS.

From the moment my son has called for assistance they guy was rude. As soon as I got on the phone…read morehe spoke a little different. I called to ask for a receipt that was never given to me so I can get reimbursed from my insurance(don't know why it wasn't given day of service) I called on Tuesday July 11 to follow up on the receipt. He asked me for information about the service and vehicle. Then told me to answer the phone, he has to call me back. Very sharp.. I sharply said I cannot as I have a class... He then said to call him after. I called and he said he will call me back when he gets to his house. Didn't get a call. I let the day go by. No follow up. I text to Thursday asking for a follow up. He then called asked if I have time to get the receipt together. I stepped out the ofc. Answer all the information again. He asks for the plate number. I said sure let me lookup the photos.... Then precedes to say I don't mean to be a stickler but we need that information ( I was confused as to why he was saying this... Im getting it to him as he speaks) i ask why he says that? I'm getting for the photo of the plates. He says call me back . I told him you are now pressuring me to get the info in a hurry. HE CALLED ME!!! and asked if I have time to get this together. And now I have to call him back. He says providing a receipt is a service...he is doing for free . Then says forget it I'm not doing this. So now I don't get a receipt of service??? It was not a good service from the jump... A lesson for my son... Turned into a headache for me.... Be sure to ask for a receipt IMMEDIATELY after service.. apparently it's an extra charge. Oh by the way. The guy texts me back and says we don't argue with customers we just end service .... . No one was arguing. The question of why did you reach out to ME.. ask ME if I have time to get this receipt together and then start rushing me to pull up some information that was needed .. oh well .. good thing he doesn't need my business.

I wish I could give more stars. Jeff was extremely responsive and accommodating to our unique…read moresituation. He handled our bike as if it was his own and saved us a ton of headaches in dealing with the transport. I also appreciated the updates he gave us em route. Highly recommend !!

Requested a tow at 10:30 pm on a Friday night. Blew out two tires and wasn't able to move the…read morevehicle at all. A technician was out to me within a half hour, and I was home within the hour. I called these guys out of frustration waiting for AAA for over two hours and I'm so happy I did. The team was very easy to communicate with, and followed my parking instructions when we arrived at my neighborhood. Very pleased with the service.

A HUGE THANK YOU TO JAY OF ELITE TOWING!! My 2021 Tesla…read more"died" on Thursday, a very hot day, in the Walmart parking lot. My husband called Tesla, who sent Elite Towing with the necessary flatbed tow truck to rescue me. Jay worked VERY hard to try to get juice from the dead 12-volt battery, but it was just d-e-a-d. It was then NOT a simple matter of hooking Tessie up onto the flatbed, because parked cars were blocking her on both sides and in front. Coincidentally, another person had called for a tow truck for her car, and the driver of that tow truck, from another towing company, helped us with getting my car out of the wedged-in location. Jay deserves huge thanks for enduring the heat and getting the job done under tough, HOT, circumstances!

They worked with me to negotiate a good deal on the price. I had multiple vehicles, but they got to…read moreme quickly. I felt like a priority. Nice job guy! I will be using this company again. Glad we have another option serving Maricopa/Casa Grande.