I had a great experience with Star Towing of Casa Grande when my car broke down unexpectedly…read more Called AAA who assigned them and they towed my vehicle safely and efficiently from where I broke down directly to the Subaru dealership. I especially want to recognize the driver, Trevor, who was absolutely outstanding. He was professional, friendly, helpful, and made a stressful situation much easier to deal with. He took great care of my car and went above and beyond to make sure everything went smoothly. I highly recommend Star Towing, and especially Trevor, to anyone who needs reliable and professional towing service in the Casa Grande area. Thank you for the excellent service!

Subject: URGENT FORMAL COMPLAINT - Child Safety Concerns, Misleading Charges, and Failure to…read moreProvide Adequate Customer Service To Whom It May Concern, I am submitting this formal complaint regarding the unacceptable treatment I received from AAA during a recent roadside assistance incident. I am beyond disappointed by the lack of concern, empathy, and urgency shown by your organization during what was a dangerous situation involving both my 11-year-old son and myself. I became stranded on the side of a busy highway with a flat tire. Traffic was passing at high speeds, creating an extremely dangerous environment. I was not alone--I had my 11-year-old son in the vehicle with me. As a parent, there is nothing more important than the safety of my child, yet throughout this experience I felt that AAA showed little to no concern for the risks we were facing. To further complicate the situation, I am a diabetic. Stressful situations and extended delays can create legitimate health concerns. Despite explaining the seriousness of our circumstances, the representative I spoke with, Cindy, showed no sense of urgency and no meaningful concern for our safety. At no point did I feel that AAA was treating this as the emergency situation that it was. What disturbed me most was the apparent focus on money rather than member safety. AAA advertises itself as a company that provides peace of mind and protection when motorists find themselves stranded. However, when I needed assistance, I felt as though policies and payments were given more attention than the fact that a child and a member were sitting dangerously close to high-speed traffic. The situation became even more frustrating when I was informed that the additional mileage charge would be approximately $60. Based on that information, I agreed to proceed. I later discovered that the actual charge was $92. This is a significant difference and raises serious concerns regarding transparency and accuracy. Had I been told the correct amount from the beginning, I would have been able to make an informed decision. I am demanding a clear explanation regarding the following: Why was I quoted approximately $60 and then charged $92? Why are AAA members required to wait 48 hours before certain membership benefits become active? How can AAA justify charging significant additional fees after members have already paid for a membership? Where are these charges and restrictions clearly disclosed to consumers? What specific procedures are in place when a member is stranded with a child in a dangerous location? Why did the representative appear to show so little concern for the immediate safety risks involved? As a paying member, I expected AAA to place safety first. Instead, I was left feeling abandoned, frustrated, and misled. The reality is that my son and I were sitting on the side of a highway with vehicles speeding past us while the company that claims to protect motorists seemed far more concerned about fees and policies than the well-being of its members. This experience has seriously damaged my confidence in AAA. I joined because I believed that if I ever found myself in an emergency situation, AAA would be there to help. Instead, I was left questioning whether member safety is truly a priority within your organization. I am requesting a formal written response addressing every issue outlined in this letter. I also request that this complaint be reviewed by management and that appropriate action be taken to ensure that future members, especially families with children, are not treated in a similar manner. If I do not receive a satisfactory response, I will consider sharing my experience through consumer review websites, social media platforms, and other appropriate channels so that others can make informed decisions regarding their membership. No parent should ever feel that the safety of their child is secondary to company policies and fees. Unfortunately, that is exactly how AAA made me feel during this incident. I expect a prompt response. Sincerely, Dan Schroeder AAA Member

The owner, Mike, was incredible. He was fast & very considerate of me and my car. He took his time…read moreto ensure no extra damage was done to my car & charged me a great rate (the price of a regular tow) for my vehicle that was missing an entire wheel. He also offered ways that I could fix it for cheaper and helped me completely understand the damage which he absolutely did not have to do. Mike was beyond helpful I actually couldn't imagine having a better experience. Especially as a woman the world is scary but these guys will make you feel safe. Plus, they were upfront about all costs & affordable. Thank you again, made my nightmare of a day that much easier.

Scheduled a time. Drove 45 mins across town to meet with the tow guy. No showed. No communication…read moreafter.

My roadside service sent them for a car unlock. the ETA was 40-70 mins. They were there in 15mins!!…read moreTook less than 5 minutes to get my car unlocked!! The tech/rep was courteous and professional and very efficient!! Highly recommend!! Would use them again!! Got to my next appointment on time because of them!! Ty Knight Towing!!

I wanted to give them zero stars but I'm required to give them one…read more This company is the worst!!! They were dispatched by my insurance company to pick my car up at another towing/storage yard and transport to the repair shop. I received several text messages regarding their ETA being within 30 minutes and then nothing. I called my repair shop to confirm they had my car and was informed that it had not been dropped off yet. I then contacted Knight towing and was told that they did not receive the required paperwork for release of the car so they cancelled the order. No call. No update. And naturally it was a Friday, the lot storing my car closed at 4:30 and did not reopen until Monday. I contacted my insurance company and made sure that they submitted all the required paperwork and we were ready for pickup on Monday. Monday comes around and I again received text messages confirming that Knight towing had been dispatched and was on their way. Again crickets...and this happened twice that day. Both times I contacted them they said that the order had been cancelled due to missing paperwork but no attempt was made on their end to get the paperwork. I again spoke to my insurance company and re-confirmed that they had everything they needed for now, a Tuesday pickup. Tuesday comes and goes the same as Monday. Only this time when I called to see why they failed to pick up my car the woman on the phone said that they never had an order for my vehicle and had never heard my name. This was the final straw...this time I called the company that my insurance company uses to assign towing services and talked to a lovely woman who was very understanding and willing to help me. I requested that literally any company other than Knight be dispatched and she was able to make that happen. She was also able to confirm that the company had access to all required paperwork in order to pick up my car. And guess what!?! They picked up my car this morning and had it to the repair shop by 10 am. In conclusion, never call Knight Towing for fast or reliable service. Take your money elsewhere.

I requested a tow. They gave me a time frame and said they would call if it was gonna go over that…read moretimeframe. After 1.5 hours over the time frame I called and asked what was going on. The woman was incredibly rude to me so I chose not to use their service.

It was a super busy night for tow trucks but my driver got there as soon as he could and was super…read morequick about getting the car loaded up. Very professional and polite!

Requested a tow at 10:30 pm on a Friday night. Blew out two tires and wasn't able to move the…read morevehicle at all. A technician was out to me within a half hour, and I was home within the hour. I called these guys out of frustration waiting for AAA for over two hours and I'm so happy I did. The team was very easy to communicate with, and followed my parking instructions when we arrived at my neighborhood. Very pleased with the service.

A HUGE THANK YOU TO JAY OF ELITE TOWING!! My 2021 Tesla…read more"died" on Thursday, a very hot day, in the Walmart parking lot. My husband called Tesla, who sent Elite Towing with the necessary flatbed tow truck to rescue me. Jay worked VERY hard to try to get juice from the dead 12-volt battery, but it was just d-e-a-d. It was then NOT a simple matter of hooking Tessie up onto the flatbed, because parked cars were blocking her on both sides and in front. Coincidentally, another person had called for a tow truck for her car, and the driver of that tow truck, from another towing company, helped us with getting my car out of the wedged-in location. Jay deserves huge thanks for enduring the heat and getting the job done under tough, HOT, circumstances!

Got stuck in the mud in my beefy capable 4x2 jeep. Called Harvey's way and got pulled out the deep…read moremud with no problem . Showed up ahead of schedule price was affordable and didn't change when they showed up on site. Very professional company with great communication. Really got me out of a self inflicted jam ha!

Simple the best! Did a outstanding job. Will go with them again great customer service.read more

I cannot say enough about this business. I called and spoke with Grady and boy did he do right by…read moreme. First off I got an amazing price for my tow compared to other places, and from time I called to pickup was 15 mins. Thank you Grady and Steve the tow truck driver you guys are absolutely amazing God bless you for helping me today. recommend.

Steve did an awesome job. He took pics and also took no time for him to get to me. He towed…read morevehicle to house and helped to get it in garage. Really sweet guy. Very professional and helpful. Will recommend them.

The actual tow service was amazing! The driver was professional, efficient and extremely competent…read morealong with being very friendly. That's the end of the positives. We needed a car towed ONE mile to our auto mechanic on a very early Sunday morning due to a flat that caused our brakes to lock up. It was unfortunately. We limped it into a shopping center parking lot. I would only recommend others use them voluntarily if you're as desperate as we were. As other reviewers have said, their phone staff is extremely rude, dismissive and they fail to provide all of the information needed to customers. The phone staff was rude to State Farm Roadside Assistance Agents on conference calls and also when addressing their own Tow Drivers at the point of pickup and payment! They're antiquated on payment methods. They can't scan cards. No SQUARE or phone pay methods. I wanted to use my Discover card and the woman who answered driver's call yelled WHAT KIND OF CARD IS THAT??!!! When the tow driver said Discover, she lost her ish. NO, NO, NO! WE ONLY TAKE CASH, VISA, MASTERCARDS! (Works n been nice to be told that 6 hours prior when scheduled my 3-4 hour vehicle pickup. This company contracts with multiple cities for parking violations and at fault accidents so (apparently) they feel justified treating ALL customers as criminals of some kind. WTH?! I

It's usually pretty difficult to find a tow company that will come to you fast and easy no matter…read morewhat and help you out with any situation at a reasonable price and time. But that is EXACTLY what I got with the guys at Chandler towing! I was stranded on the side of the road and we all know how horrible that can be in this hot Arizona sun!! But the guys showed up super fast, got the car hooked up and before they moved it asked if I had a place to go to get it fixed and if not they could make some recommendations and that I thought that was really nice because I had no idea what i was going to do next. Thank you so much for your great service! Ask for Chris! He is the best! A+ service!