I can't say enough good things about this company, its owners, and their incredible collection. We…read moreabsolutely love the rugs we purchased. I've had the pleasure of meeting everyone there--from Mr. Kaskas, who founded the business, to his sons Safi and Sam, as well as their employee, Austin. Every one of them is knowledgeable, friendly, and genuinely helpful, with an impressive variety of rugs across both galleries. I was also struck by how long the family has been in business here in Austin and by their outstanding reputation for both sales and services, including cleaning and repair. We began by purchasing one large rug for our living room, but I soon became fascinated by rug history and craftsmanship and went deep into researching different styles and techniques. Safi generously shared his expertise, explaining each rug's origin, age, materials, and durability. We selected several rugs in the gallery, and they brought them to our home--because nothing compares to seeing a rug in your own space. Safi helped guide me through the final decisions, truly understanding my taste and, more importantly, my reasons for choosing certain pieces--not just for value or price, but for their history, artistry, and craftsmanship. Because of this enriching experience, we ended up purchasing rugs for the rest of our home. I'm completely in love with all of them and feel a sense of joy every time I walk through the house. We now have a beautiful collection and, I suspect, a lifelong passion for rug collecting. I highly recommend Kaskas Rug Gallery--you will be very well served by them.

Always the best service and so, so knowledgeable! Bought my…read morefirst rug from them so many years ago and trust their expertises

I absolutely love my new rug from David Alan!!! Thank you for helping me make the right purchase…read more Overall GREAT customer service. The sales staff is super knowledgeable and friendly. If you happen to drop by ask for Jerry.

Prefect place to find high end and great quality rugs that last. This place was recommended to me…read moreby friends who have used their cleaning services. They have a great selection of rugs to choose from that could fit any home and love the fact they can be custom made in terms of sizes and colors. Staff was friendly, greeted me , and very knowledgable. Highly recommended this place for any one going through a home decorating phase or designers seeking floor art for their customers homes.

These guys are the best. After getting three quotes, they crushed the competitors price. Got…read moreeverything done in my day that I needed. Very friendly and very nice. Highly recommend.

Edward was an amazing guy to talk to and work was pretty good. Carpet was nice and plush, prices…read morehard to beat.

Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

Best place to get your rugs cleaned! They are timely and experienced. They will pick up and deliver.read more

Amazing restoration and cleaning of antique rugs! The Reed family has been in this same Austin…read morebusiness for 40 plus years. They're experts!

Before & After Life A purple, large, wingback chair has been…read morethe reading spot in our home for 20+ years. The gift of the pandemic is time and more room in the budget to take care of frayed furniture caused by much love. Long's was recommended by a high-quality conscious friend and I visited with John first via text. Immediate reply with a price-range. A visit to the shop (COVID protocols in place) to discuss and consider various fabrics. John was understanding about budget-constraints and made suggestions that didn't impair a quality result. The concern for a quality result is evident in the placement of the fabric on the chair. In the after photo, you can see the proper placement of the pattern on the chair and the arm covers. One arm cover is on so you can see the fabric there as well as off on the other to see the arm itself. This chair is well loved in its new beauty. Thank you to John and team at Long's.

Hola Mr. Youn koo, just a short note to say what an incredible job you did with our dining room…read morechairs. You did an outstanding job on the upholstery work with providing the perfect fabric in stock. Not just that, but you had the four dining room chairs ready a day early! I highly recommend your service to anyone who considers doing business with you! Thank you again! Irene and Eddie Molina

The owner, Tim does an excellent job at letting you know various facts about the things you can…read moreexpect as your Persian rug ages. He has a crew accompany him who specialize in fine art installation. We were caring for a dog for awhile that thought the entire house was hers to use as a bathroom. We were really worried that the rug was ruined but Tim said he deals a lot with this issue. He has great ratings on Yelp and he definitely earns them. Thank you, Tim.

I called to inquire about their service and asked to have someone come out and take a look at our…read morerugs. Within 5 minutes Tim called me back, explained his service and we scheduled an appointment. Upon arrival, Tim took our rug and wound it in fresh cellophane, and did the same for the pad. We had him look at the additional rugs and after his assessment he gave us instructions for cleaning and stated the cost to clean them didn't make sense since they were too beat up. Tim left with our rugs and not 40 min. later a package arrived. It was a bunch of cake pops and doggie treats. This is an incredible value-add service and one that was never expected. He personally cleaned our rug and when he brought it back (about 3 weeks later...which was exactly as stated) he provided us care instructions and told us to call if there were any questions. Having Tim clean our rug by hand vs. a company who uses chemicals has already paid dividends. No smells or odors have emanated from the rug at all. The price of cleaning our rug was not inexpensive but I can state confidently that the service provided and the quality and care which he treated the rugs, our dog and family far outweigh consideration of any other service. You can't go wrong with Tim. More small businesses should take a page from his book of professionalism and courtesy.

Buyer beware! If you look at these 5 star ratings you will see that most of the reviewers are in…read moreother states. I don't know if he pays for reviews but I know some of his Google reviews are written by family and employees. I unfortunately did not read the reviews in detail before deciding to hire Levi and Finn Wood Flooring. I could write a book about the awful communication, but let's just say that this company has no customer service orientation--Levi actually told me I was "ridiculous" to express concern about the job. His guys were really nice but they did not cover any of the cabinets in the kitchen or pantry as Levi assured me they would. He scheduled a much bigger (more important) job over mine and delayed starting mine knowing we had already moved out. I ended up with a floor in a color I do not like, with big white spots from the sanding everywhere. He would not even come look at the floor though I asked him to. We never saw him after the initial sales call. Overall not a good experience at all. I would give one star but I liked the guys he has working for him.

Professional, timely, fair pricing, meticulous and conscientious. Levi and the crew did a great…read morejob! They were flexible to meet our schedule and to accommodate the kitchen and other minor changes separately. Most of the flooring is done and we're happy with the results!