I had a (good) experience at Mr. Bill's Bike Shop. The man whom I met there is down-to-earth and…read moremore of a people's person than a salesman, which makes the whole experience feel genuine rather than transactional. It's a fantastic local spot to buy a bike, especially if you value personalized service and someone who really knows their products. While there are other bike shops in the area, Mr. Bill's stands out for the friendly, approachable atmosphere you don't often find at big-box stores.

I can't thank Mr. Bill and his team enough for the magnificent repair of my mother's Biria two…read morewheeler. The 3 speed drive was all worn out and in today's world of hard to find replacement parts Mr. Bill far exceeded my expectations. She changes speeds SMOOTH AS SILK ! Bound to cover just a little more ground !

Service whether buying a helmet, other accessories, or getting service done is always A1. Just got…read moretwo of my Treks services here, and my son and I are beyond happy with the outcome.

I brought my bike for service. I was told I needed new drive train parts. I purchased what the tech…read moretold me I needed. I dropped the bike off to be serviced. They told me 3days. When I called on the 3rd day they had not touched the bike nd claimed they wouldnt repair it unless I bought a shifter that was alrdy on the bike nd functional. I can only assume they were either racist or not competent to do the job. Im in a bike club Major Taylor Cycling club of NJ. No one in our club or our affiliates will ever use this establishment again. The are incompetent to do any work beyond fixing a flat tire.

Purchased a Giant Contend AR1 from this shop. What a great experience! Steve was very helpful in…read moretalking me thru this purchase. He was patient and very informative about the different models Giant offered. They ended up having exactly what I was looking for in stock the day I walked in. I even found a bike there for my 13 yr old daughter and bought that too. We both came in the next day to get fitted. Matt was super thorough in fitting both of us. He explained how everything work and didn't finish the fitting till we were completely satisficed and comfortable with the bike and its features. I am very pleased with my purchase and with the bikes. They are highly recommended. Cant wait to take it out on a long ride!

My daughter's bike had a flat front tire so I took the recommendation to come here and I'm glad I…read moredid. Was in and out in under 15 minutes and the tire is as good as new and it was only $26 for the repair. Highly recommend this place. Love small businesses.

For more than a decade here in Philadelphia, TROPHY BIKES has sold and serviced the world's best…read morefolder bikes: BROMPTONS. We ran into an unusual issue with a Brompton Superlight fork, damaged by overtightening, and a "cone expander" stem design which Brompton has since changed into a more conventional/reliable wedge style. YES, we had a replacement fork in stock at Trophy - but the stem was also slightly damaged and a new one would have to come from England. Would it be possible to get it repaired locally, at one of the best frame builders in the U.S.? Like everyone else, we'd read the wordy (and kind of whiny!) slams against Bilenky Cycle Works - long waits, disorganization, and other hallmarks of the "artiste" small shop. We did note that all these Yelp complaints were over a decade old, yet still highlighted up top because, frankly, YELP sucks and wants small bizes to pay them to launder their reps. We're in the bike world, too, and have endured our fair share of mega-entitled folks, eager to use web-reviews to carry out vendettas. SO ... we showed the damaged stem to Steve Bilenky. He estimated 6 weeks (which seemed all-too-optimistic when I saw the bikes in progress at his, er, full frame shop.) We said OK, because his labor quote was less costly than a new stem, AND it would keep the matching (British Racing Green) color (Brompton frame replacement parts are only in Black, generally), AND Brompton UK could not guarantee when stems would be restocked. 1) Bilenky Cycle Works completed the repair in two weeks. 2) Steve ignored our (non-expert) advice to just restore the stem, and instead upgraded it to the wedge design as currently used by Brompton. This eliminated the possibility of future damage to the new fork steerer tube. 3) When we examined the repaired stem, we could not detect the slightest trace of the original cracks. It was as new. 4) The stem / fork fit together perfectly and a decade-old Brompton Superlight is back on the road again for its delighted owner. Philadelphia has long been known as the WORKSHOP OF THE WORLD, and there are still some extraordinary artisans carrying on that handwork tradition. (Philly Typewriter, Liberty Bellows, Michie Violins, etc.) Bilenky is firmly within that tradition, and they are a tremendous asset to the cycling community. - mcget

I ran into the review for Bilenky Cycle Works and decided I needed to add another review myself…read more Some time back, I commissioned Stephen to build my wife and I our dream tandem. We talked on the phone, via email, shared concepts and we finally came to agreement on the details and I paid a down-payment for him to get started. I had very specific items I wanted to use for components and boxed them up and sent them away to BCW - including wheels built by Peter Jon White. A month or two later, I got a message from Stephen stating that they have used up my deposit funds and needed additional money to continue - I obliged he charged my credit card again. A month or two later, I again received a message from Stephen asking for more money as he once again has gone through the funds I had sent. This time I asked for status on the build - he said that they were still working and he had trouble with the plating, but he would catch up shortly and be back on track. He ended up charging my card again. A month or two later, I again received a message asking for more money. This time I had asked for pictures of the progress he has made - he couldn't provide any. Frustrated already, I demanded to see something he has done to make me feel comfortable with the build process. He then finally admitted that he had not made any progress on the build, but he needed money to keep his shop open. I am now furious with Stephen and decide to move on and get my money back as there was no telling how long it would be before I receive our tandem. I ask for my money back - he replies that he doesn't have it to give to me. OK - now I'm beside myself with anger. Not only do I not have our tandem after more than 6 months waiting, but he is telling me I cannot get my money back either. I then remembered that payment was always made by my credit card. I tell Stephen that I will file a claim with my CC company and get my money back that way. He asks that I do not do that, that I should just wait until he has more money to reimburse me. No way am I going to trust this guy any longer, and I also am way behind on my custom tandem build. I decide to file the claim anyhow and get my money back from them that way. I can only imagine what his issues are, but I wouldn't trust this guy considering my experience and lies from Stephen. Oh, in the end, I did get my parts back - I was surprised as I thought they were long gone.

I drove over 2 hours to visit 2k Silver and I'm happy with my Folding Bike. The owner, was very…read morenice and helpful. Great prices. Call ahead and she'll have your bike ready. Thanks!

We just picked up our new foldable full size bikes! Excellent quality and comfort. Jiayi, the…read moreowner was very helpful and knowledgable. If you need a full size but compact bike the Columba 26 is the one you should get.

They "couldn't" raise the seat on one of my bikes, and wanted to charge $60 to completely replace a…read morepedal on the other. Both of these turned out to be much easier fixes. Still, though, they have a good selection of used bikes on the cheap, and the staff are knowledgeable. I'd recommend them for an inexpensive two-wheel ride, but I don't trust them for repairs.

Andy is absolutely the man! One of the most knowledgeable and helpful riders I've ever spoken with…read more He took the time to figure out my skill level, understand exactly what I was looking for, and work within my budget--without ever making me feel pressured or upsold. Within an hour, he had me set up on the perfect bike and ready to go. The whole experience was easy, informative, and genuinely enjoyable. Huge thanks to Andy for getting me dialed in for the summer at Woodward! I'll definitely be back. If you're looking for a bike, ask for Andy--you'll be in great hands!

A friend recommended Chip n Dale to me after he had an old bike restored there. I brought an old…read moreSchwinn Stingray to the shop after it sat in the garage for more than 35 years. The bike was in bad shape (I wish I had the before pictures) with rust, dents, dings, and missing parts. I talked to Andy about the best way to restore the bike and he gave me several options. I was blown away when we picked it up, It exceeded my expectations. The price was great and highly recommend his work and attention to detail.

Reply; Lets keep it to the facts. 1.Purchase a bike on good faith. 2.Used the bike several times…read morealong with rehab. 3. If the bike was new, why was the console replaced-- burnt out from the back, when nothing was never pluged in. Never received a new bike, regardless of my demand. I taught students about lying, theres no benefit. 4. BBB attempted several times to reach them with no reply. 5. Now this is where you have to BEWARE! The only recipt given at the time of purchase, has the paid amount and not even my signature, no terms of sale! He was so fast and happy to take an old cripple lady's money. 4 grand to be exact! Haha! If that's how they have to get their coin, God bless them. They hide the terms and condition of the sale on the DELIVERY SLIP! After the bike is installed. Because the average person will not think to ask the delivery person to take the sheet of the clip board and look on the back, before sighing it! When the front say, how did we, do rate us. Very deceptive. I worked in sales and customer service. The only response you will get there is a woman trying to talk over you, everytime you speak. They wanted 20% restocking fee, when it was obvious that the bike was already used and restock. I wonder who paid that 20%. I would not go along with the bike going to the next person and paying 20%. I dont want anyone else to go through that anxiety, or experience, especially when their sick. Life is too short, making what's left of it anxiety free. Thanks for reading.

Danny was great. Knowledgeable and personable. Very professional, clean store. Very nice experience…read moreshopping here. Will definitely return.