Mark and his staff are great! I love buying anything from this store bc Mark is informative and loves what he does. Superior customer service and quality products. He also offers military discounts read more

I was searching online for bikes and so glad I went here. Having somewhere to test drive the different bikes and go over the why and why nots was great. Also if we have any issues I have a wonderful contact to help out. Don't hesitate to purchase from these wonderful folks. I bought my wife and I both of our bikes from here and had a great experience to say the least. read more

Mark won me over by going above and beyond in fixing a problem that one of his mechanics from three years ago overlooked on some work he did on my wife's bike. We are moving out of state and there's no chance of repeat business for him and we are way out of warranty for work that was done. He simply fixed it at his own expense for the sake of doing what is right. Great to know there's still small businesses out there that do business accordingly. Thanks Mark! read more

I always like to drop in on bike shops when I am traveling. Helps with the depression of not being able to ride. The store is very nice. It's large. The selection is plentiful. There are lots of accessories and helmet options. The clothing selection is larger than most places, but as Clydesdales often have trouble, there wasn't much in terms of big guy clothing. I did find a couple of items that I needed, and at a decent price. I drooled over the bikes as only a bike fanatic can. I just wish I could bring one home with me today. As soon as I walked in the door I was greeted. No pressure on sales. I was left alone to browse at my leisure. The guys talked to me about the bicycling scene here locally. If I am ever back on the area this is where I'll come to get what I need for bicycling. If you live in this area, you should come here to buy. These guys were great even when I was only buying some socks and chamois butter. read more

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Called on upgrade parts. Took my number and said they would call me back, 1 hour the 2. So I called back and the man that answered the phone seemed put out that he had to answer the phone, 3 then 4 hours. Called back and same response. Maybe because I was asking for the original person that took my call and information. The second and third time the man could have said," He's going to be busy for a while,can I help?" But NO!. Very poor customer service for my first time calling.maybe because I didn't purchase my bicycle from them I was not worth their time. I guess I shouldn't be surprised by the big bike shops. Sad. read more

Can't say enough good about the gang at Pro Bike. No matter what I need with my bike, in terms of repairs, accessories, or just advice, these guys always take good care of me. Seriously, he said it's refreshing to have this kind of customer service. read more

I have used 3 different bike shops since 2007 and I believe I may have found my choice mechanic at Bike One. These guys listened to my needs and wants and delivered on them. Elsewhere I used to ask for specifics but often I'd find that my requests fell on deaf ears. As a non-mechanic but lover of riding bicycles, a good-working bike is essential. Thanks to Bike One I'm smiling again! read more

This place is amazing. Mark was amazing. My nephew had saved to buy a new bike and Mark treated him like he was spending ten grand on a bike. If I ever buy a bike I'm driving to OKC to buy it from Mark. Mark - Thank you You are amazing read more

I purchased a beautiful new Giant Revolt from Bike One last week and it was a great experience. I worked with Kevin and he was extremely friendly and also helped out when there was a blemish on the bike by working with the manufacturer to get me a satisfactory resolution. I would definitely recommend Bike One, nice store, good people and great service! read more

I was referred to BikeOne by my friend Adam who had been going here for years. I had been riding a cruiser and decided it was time to upgrade to a performance bike. Man am I glad I did! I'm not a racer, and not on a team, but I genuinely enjoy the sport and one thing I love about this shop is they love the sport and all their customers who are on any level. They offer Monday night recovery rides, which are great for beginners to learn to ride with a group, switch gears and change tires; or for the more advanced riders who ride all weekend to spin it out and enjoy some company. If you know anything about bike shops, you know different ones carry different brands, it's like a car dealership, so Giant and Trek is their specialty. Every time I leave the shop, I have a smile on my face because I either just got my bike adjusted for free, I got something new at a good price, or I'm chatting with one of the workers about the next bike event. I highly recommend BikeOne! They back all of their products and make sure you are at your best when you ride. They also installed some accessories I got as a gift on my bike for little to nothing. The only thing missing is free popcorn, but then they would never get rid of me :) read more

Great customer service, with no pressure to buy. They specialize in Trek and Giant bikes. I came looking for cycling shoes, but they were limited in brands and styles. read more

Went in with only the knowledge I had from searching the web. I had an idea of what I wanted. Corey helped out and got the bike ready for me to test. He also was full of information to help pick a good bike. read more

I recently bought a bike there and asked the salesperson to order me a replacement part for the seat to make it easier to adjust. They didn't have any in stock. He obliged. Someone else calls me three weeks later to see which part I needed because no one wrote it down. Many weeks later and I still don't have the part. Their lack of customer service speaks volumes to me. I guess you have to buy a $1,500+ bike to get their attention. read more

I waited for 40 minutes before someone helped me. I mentioned it must be a busy day and the salesman said "not really". Also, it seems like they only have Giant and Trek brands. read more

After moving to OKC from a very intimidating bike-centric city (Seattle), I decided it was time to woman up and get myself a pair of wheels. I hit a few other local bike shops, and a couple of chains stores before coming to Bike One. And let me say I'm glad I did. Where the chains had 2 bikes (TWO!) that sort of fit my needs and the other local shops dealt some attitude to me. (Admittedly, I'm a girl and I didn't know all the right questions to ask). However, Bike One, and Daniel, the guy who helped me, were AWESOME. Answered all my silly questions, were patient, kept me well under budget and made sure I was totally happy with my purchase. I'm so thankful I didn't settle for one of the other places, because as long as I live here, they will have my business. read more

Went to this place for a second time to get my tires repaired because I ran into several thorns in Kansas. I came back to this place because they were great when I first took my bike here. I can't say enough great things about this place. They are so friendly and knowledgeable that I couldn't help and feel welcomed to be there. They took care of my bike and were able to help try to prevent future thorns in messing with my bike. It took them 15 minutes and I was out. I again couldn't be more thankful to have a place like this. I will continue to take my bike here even though I live in Kansas now. read more

I got me set of Look Keo pedals from a store in Europe and Carnac shoes from an online store. I needed help with installing the pedals so I started calling some bike shops around. Everyone was trying to charge me and I was completely fine with that. However, the last call I made was to Bike One since it is also very close to my house. I spoke to Chris who was incredibly nice and said he would put in for me for no charge! So, I took my pedals, shoe and bike and he worked on it right away! He even tuned my SRAM derailleurs and filled air for no charge! I mean he spent atleast 40 mts of his time to work on my bike! He also put the cleats on my new shoes as well! What a nice guy he is! I wish there were more people like Chris at bike stores that want to help people without trying to make money off of everything! Too bad they don't deal with Specialized bikes...But they will service Specialized bikes. Next time you are in the market for a bike or accessories or simply to get it serviced, do stop by BikeOne on NW Expressway. read more

Everyone in Bike One is friendly and very helpful. They really know their stuff and don't try to sell you something you don't need. I would recommend this shop to anyone. read more

I spent the day going to every bike shop in okc. Bike one was by far the best store in town. Corey took time to get me on the proper sized bike and was very knowledgeable about the local bike scene. 10/10 read more

Today was the third time I've been to bike one. The 1st time, was several years ago and I was unable to get any help from a sales person to purchase a bike. Because they have a large selection of accessories, I decided to shop there again. Yesterday I went in and got great help from one of the sales people and bought a few items. But today, when I went in to buy supplies, the sales person (owner?) was completely condescending and rude. He yelled at me from half way across the store and got mad when I wouldn't go back to the front of the store to read their Covid precautions postings; plus reapply hand sanitizer. I had applied hand sanitizer after leaving my vehicle, and not touched anything since (the store doors were propped open). I saw no need to further dry out my hands. I didn't appreciate his tone and the fact he felt the need to yell loud enough for everyone to hear, so decided to leave the store. I have no problem with their store policy, it's their right. It was the comment made as I was leaving that prompted me to leave this one star review. When leaving, this gentleman yelled "Man with an attitude" towards me. At what point would this be acceptable behavior from any store representative to a customer? If anyone had the attitude, it was him. I understand everyone is stressed about the pandemic, but that doesn't give him the right to be completely disrespectful to someone, especially in a loud and confrontational manner. While this store has a good selection of equipment and bikes, their customer service definitely seems to be an issue. There are plenty of other bike stores locally that have excellent customer service, and can order accessories if they're not currently in stock. read more

Best mechanic in town. I think his name is Ryan. He really koans bike repair/maintenance!

This is by far the best bike shop I have ever been to. I am an avid cyclist; triathlete and road cyclist. I bought my most recent tri bike there and also my road bike. The service is fantastic at Bike One. Buy your bike there and your all set! If you need maintenance they will get your bike in and out very quickly! The owner Mark is awesome, as well as the senior technicians/salesmen Alex, Dane and Lon! HIGHLY RECOMMEND! read more

Asked the salesman some questions and I thought he was going to check on the bike I wanted. He went to help other customers and never came back. Pathetic. read more

I purchased 2 kids bikes at Bike One in the last year. The service was great when we purchased my son's bike and so we returned to purchase for my daughter. After less than a month, her back tire was flat and wouldn't air up. I took the bike in to Bike One and the guy took it back immediately, changed the tire and told me it was a faulty tube. He replaced it free of charge. I was in and out in 15 minutes. Now, 2 months since we purchased her bike, the other tire is flat and won't air up. I took it in again thinking it was probably a faulty batch of tubes when they built her bike. I explained the situation to the guy there and he told me the tube was ruined because I don't check the pressure (with a gauge) in her tires every 3-4 days! Are you kidding me??? It's a kids bike for a 4 year old! I paid the $9 to have the tube fixed because I didn't feel like arguing but after spending close to $500 on kids bikes there, you'd think he could have at least checked the tire before blaming me for it! My son's bike is a year old with no flats, and my daughter's has had 2 flats in 2 months. read more