They have said it before and I will say it again,…read more Unfortunately my neighborhood bike shop has a non-empathetic, sneaky, zero customer service skills, it's probably about time to retire, type of owner running the show. Because of my bike geometry, I called beforehand simply asking if I can come in for an opinion on where I should install an attachment on my bicycle. I just wanted an expert opinion and I wanted to test this stores customer service, in case I decide to return; never, even if you paid me. I get the approval and I'm on my merry way. As soon as I arrive, I am not greeted by this owner, instead, I had to explain again that I need to install the plastic piece that holds a lock in place, so that you can ride your bike without having to carry your lock around. He says "my mechanic can do it for you, $10". As a reminder, I called beforehand for an opinion on a simple item that anyone can install and this is not what drove me to write this review. This owner, Sam, knowing that my Carbon Fiber bike cannot and should not have any clamps with pressure on the bike. So, his employee finally had to speak up to give me the information and opinion I asked for, after asking several times, which was to not install this on the bike. You wanted to make $10 only to have one of your locals destroy their bike and maybe even injure themselves because of your less-than-moral business practices. I have no other words other than to strongly recommend you take your business to Willie's on 79th or Miami Bicycles on 125th. Sam P., It's time to give up the keys to someone who truly cares and knows what it means to own a real bike shop.

Terrible customer service, they don't help you at all, they have an air pump outside that doesn't…read moreeven work and they don't help you if you get stuck

Brought two bikes in for full tune up. They came back like new. Price was good . I was wondering…read moreabout Christmas back load. Management more than made up for miscommunication by staff by going the extra mile .

Had a really solid experience here--definitely one of those bike shops you can rely on. The staff…read moreare super knowledgeable and take the time to explain what's going on with your bike without making it confusing or overwhelming. They handled my repair quickly and with great attention to detail, and you can tell they actually care about doing things right. The shop offers everything from repairs to parts and accessories, so it's a great one-stop spot for cyclists. What stood out most was the honest, friendly service--no pressure, just helpful advice and quality work. Overall, a great local shop whether you need a quick fix or more serious work--would definitely come back.

Do not go to the store for anything. It's a facade. The nice displays the seemingly educated sales…read morepeople is only smoking mirrors to get you in the door and the once you pay for anything you are left hanging with no help and no solutions if anything goes wrong - the scooter broke one month after we bought it. Top of the line brand new blah blah and it broke not even four rides in My husband brought it in to get it looked at and was provided zero solutions or options. There was no mechanic available no way to leave it nothing. They didn't care nor provided any other solution for trying to fix his scooter. Do not go and buy anything here. Also he was told the store was moving and in miami terms that means closing so don't waste your money and a place that won't exist in a few months

Great place with Great service !! Lisuan is particularly knowledgeable and helpful!…read moreHighly recommend!!

Such amazing service over the years. Excellent location and very cute shop dog. Their workshop is…read moreimpressive!

This is a cute little shop that I recommend 100%. It is packed w/ all types of bikes & merch to…read moresuit your needs. I can tell Willy is a genuinely nice & helpful person by nature who has a true passion for this stuff. He helped me one day that I was pretty much stranded w/ a damaged pedal on my way home & fixed it for me w/ no problem whatsoever. He also gave me advice on what I needed to do next & even followed up w/ me the next day to see how my bike had been holding up. The owner & the other bike mechanic also seem like very nice people; overall, very down to earth, respectful, & professional. Good prices & efficient too! Can't beat that! I can honestly say that whenever I'm in the Brickell area & need anything for my bike, this will be my go-to shop & so should you. Great Customer Service these days is becoming less & less common but I can tell it is not the case here. You should check them out & see for yourself. Two thumbs up!

Honestly the best service and best guys I have come across in a VERY long time. Let me explain. My…read morehusband and I rode our bikes 10 miles up the coast to a beach and I lost my lock key in the ocean. One of their shop owners literally drove the 10 miles to meet me, gave me a spare key, and went on his way. When I rode back to the shop late, expecting a bill for the key I lost, the drive to meet me, and for being late... all they could say was, "no charge" with a smile on their faces. They had every right to leave me with a big bill and they did just the opposite. What an act of grace, generosity, and good customer service. Not to mention, the bikes were reasonably priced, we're in great shape, and they fit them to our bodies in terms of the seat. I can't say enough good things about these guys. What a blessing.

Great rentals and customer service. A great activity for the family and great way to see Miamiread more

Personalize treatment, and prices,always willing to help with your problem ,tuneups are very…read moreaffordable,and this people have a lot of patience.

Great service, friendly, professional and Alfredo definitely knows what's he doing. Also they give…read moreyou a nice Cuban cafecito The only place I take my bikes for any kind of maintenance or repairs.

Seriously the BEST service. 10/10 recommend! I had such a…read moregreat experience here! They did a full service, cleaned the chain, and made it ride like new again. The turnaround time was quick and the pricing was fair. You can tell they genuinely care about their work and their customers. I'll definitely be coming back and recommending this shop to all my cycling friends!

I needed a new front derailleur for my 10-year old Specialized road bike. Juan installed it and…read moreadjusted it so well this morning I felt like I had a brand new ride! Thank you!!!

We rented 2 bikes for our 4 day vacation from B&S, one of which unfortunately had a faulty chain we…read morediscovered many minutes riding away from the store. Partially corroded and unsafe to continue a far distance, we pushed through to stop and wait at our hotel in Mid Beach. Upon contacting the store asap, Bikes & Segway employee Daenna went ABOVE and BEYOND to ensure our bike was exchanged in the most expeditious and convenient manner. She was given clearance the next day to PERSONALLY drive 50 blocks with a replacement bicycle in excellent condition, and pick up the old one with few questions asked. We enjoyed our safe and comfortable bikes from B&S the rest of our trip thanks to the superior customer service provided from their star employee, Daenna, who we predict to become the future manager!

Fun! Easy to rent bikes online. Riding along the boardwalk was a highlight of my trip to Miami…read moreBeach.