They have said it before and I will say it again,…read more Unfortunately my neighborhood bike shop has a non-empathetic, sneaky, zero customer service skills, it's probably about time to retire, type of owner running the show. Because of my bike geometry, I called beforehand simply asking if I can come in for an opinion on where I should install an attachment on my bicycle. I just wanted an expert opinion and I wanted to test this stores customer service, in case I decide to return; never, even if you paid me. I get the approval and I'm on my merry way. As soon as I arrive, I am not greeted by this owner, instead, I had to explain again that I need to install the plastic piece that holds a lock in place, so that you can ride your bike without having to carry your lock around. He says "my mechanic can do it for you, $10". As a reminder, I called beforehand for an opinion on a simple item that anyone can install and this is not what drove me to write this review. This owner, Sam, knowing that my Carbon Fiber bike cannot and should not have any clamps with pressure on the bike. So, his employee finally had to speak up to give me the information and opinion I asked for, after asking several times, which was to not install this on the bike. You wanted to make $10 only to have one of your locals destroy their bike and maybe even injure themselves because of your less-than-moral business practices. I have no other words other than to strongly recommend you take your business to Willie's on 79th or Miami Bicycles on 125th. Sam P., It's time to give up the keys to someone who truly cares and knows what it means to own a real bike shop.

Terrible customer service, they don't help you at all, they have an air pump outside that doesn't…read moreeven work and they don't help you if you get stuck

very well team went win for a flat tire didnt take too long. Also had a bad brake and bad pump…read moreintake was able to be fixed.

Dropped off my bike 3 weeks ago for a tune up. They said it would be ready in a few days. We…read morenever heard from them until we called to inquire about it yesterday. The bike is not ready. Not happy at all.

I Spoke to someone there once and he was so reassuring about being able to make the repairs that i…read moreneeded, that's as far as it went. I sent me son there and the building looks abandoned now no one answers the phone when i call been calling over a week and at different times. Bad business.

Really good experience at SoFlo E-Bike Shop the staff was super chill and actually took the time to…read morehelp me without any pressure. They helped me find a bike that fit what I needed and let me test it out so I felt confident about it. Overall, just a smooth, easy process and I'd definitely go back.

Edit: the owner has since called and reimbursed $32…read more I was super happy when I left our bikes on Friday, and the employee assured me it wouldn't be much more than 100 if at all. When he called me to let me know the bikes were ready he said one bike was $75 and the other was $30. However, when I went to pick them up I was charged an additional service and wash $40 for one of the bicycles that wasn't mentioned ahead of time. The employee had even told me ahead of time that if it was more than $100 to just get a new bike. I would have preferred they were more transparent with the cost, as I asked several times. I thought the first employee was extremely nice and helpful, I wish I could recommend the place but I'm feeling a little off put by hidden costs.

Beautiful bike shop. The pics on websites doesn't give it any justice. Ernesto and his staff were…read morevery polite and easy going. I was politely greeted upon my entrance. Great selection of merchandise. I purchased a used stationary Smart bike I found on the internet. The seller left it at the shop for me to pick up. Ernesto had no financial gain from my visit but yet we talked and laughed. I'll definitely be back to purchase some gear. They had a great bike fitter and I could tell he knew what he was doing. This is definitely a bike shop to visit.

Robert was amazing! This was my first fitting and my first ever tri bike, and I've never felt more…read morecomfortable and fast on a bike. He evaluated my mobility first and then adjusted the bike to my metrics with the live system he had on his computer. Not sure exactly how it works but it definitely worked well because I feel great on the bike! Will definitely be coming back.

Excellent personalized service. Robert is extremely…read moreknowledgeable about Triathlon Bikes, Road Bikes, and Bikes in general. Went the first time for a tune up and this is now my place to go for all my bike needs. If you need parts, this is also a "must" place to check for pricing. Higly recommended I also found nutritional suplements and unique bike apparel.

When Fritz's closed, I was at a loss. This place had only one review and it was negative…read more When I called, they answered immediately, very nice and polite. I brought my bike in for breaks and a tune-up. It was ready within two hours...and they helped me load it into my car. I had a great experience and it was not expensive!

I bought an electric bike that performed well for about five months. When I got a nail in the tire…read morethat also punctured the tube, I brought it to Bike Ride Sobey SOBE at 556 Euclid Ave. because it was close to home. They charged me $130 to remove the wheel and install a new tube (parts had to be ordered, which I was fine with). Two days after picking it up, the tire went flat again and the tube ripped. When I returned to the shop, the owner pointed to a sign saying the warranty is only 24 hours. Since I rely on the bike for transportation and was facing daily cab expenses to get to work, I told him I was willing to pay a premium to have it fixed properly. He agreed to order the parts and said to come back in a few days. After that, I received zero follow-up despite calling and texting multiple times. When I went in person, he showed me his phone and admitted the order was canceled because he never updated his card on Amazon. The tubes themselves cost around $24, yet I was charged roughly $100 in labor the first time. After more delays with no communication, I finally brought the bike back once the parts arrived. The owner then said he had "no space" to work on it and didn't give me any clear timeline. When I politely asked for some accountability and a firm date as a business owner, he became rude, said he didn't like my "vibe," made excuses about the parts, and quoted me $160 for the same job. This experience involved weeks of delays, poor communication, and repeated inconvenience. The first repair was clearly done incorrectly, even if it fell outside their 24-hour warranty. I regretfully told him he was running a poor business before leaving. Warning to others: If you want a shop that stands behind their work, communicates properly, and treats customers fairly regardless of language, look elsewhere. One additional thing that left me uncomfortable -- the owner only became noticeably friendlier once I started speaking to him in Spanish, as if the level of professionalism depended on that. Extremely disappointed and would not recommend.