They have said it before and I will say it again,…read more Unfortunately my neighborhood bike shop has a non-empathetic, sneaky, zero customer service skills, it's probably about time to retire, type of owner running the show. Because of my bike geometry, I called beforehand simply asking if I can come in for an opinion on where I should install an attachment on my bicycle. I just wanted an expert opinion and I wanted to test this stores customer service, in case I decide to return; never, even if you paid me. I get the approval and I'm on my merry way. As soon as I arrive, I am not greeted by this owner, instead, I had to explain again that I need to install the plastic piece that holds a lock in place, so that you can ride your bike without having to carry your lock around. He says "my mechanic can do it for you, $10". As a reminder, I called beforehand for an opinion on a simple item that anyone can install and this is not what drove me to write this review. This owner, Sam, knowing that my Carbon Fiber bike cannot and should not have any clamps with pressure on the bike. So, his employee finally had to speak up to give me the information and opinion I asked for, after asking several times, which was to not install this on the bike. You wanted to make $10 only to have one of your locals destroy their bike and maybe even injure themselves because of your less-than-moral business practices. I have no other words other than to strongly recommend you take your business to Willie's on 79th or Miami Bicycles on 125th. Sam P., It's time to give up the keys to someone who truly cares and knows what it means to own a real bike shop.

Terrible customer service, they don't help you at all, they have an air pump outside that doesn't…read moreeven work and they don't help you if you get stuck

very well team went win for a flat tire didnt take too long. Also had a bad brake and bad pump…read moreintake was able to be fixed.

Dropped off my bike 3 weeks ago for a tune up. They said it would be ready in a few days. We…read morenever heard from them until we called to inquire about it yesterday. The bike is not ready. Not happy at all.

I Spoke to someone there once and he was so reassuring about being able to make the repairs that i…read moreneeded, that's as far as it went. I sent me son there and the building looks abandoned now no one answers the phone when i call been calling over a week and at different times. Bad business.

Really good experience at SoFlo E-Bike Shop the staff was super chill and actually took the time to…read morehelp me without any pressure. They helped me find a bike that fit what I needed and let me test it out so I felt confident about it. Overall, just a smooth, easy process and I'd definitely go back.

Edit: the owner has since called and reimbursed $32…read more I was super happy when I left our bikes on Friday, and the employee assured me it wouldn't be much more than 100 if at all. When he called me to let me know the bikes were ready he said one bike was $75 and the other was $30. However, when I went to pick them up I was charged an additional service and wash $40 for one of the bicycles that wasn't mentioned ahead of time. The employee had even told me ahead of time that if it was more than $100 to just get a new bike. I would have preferred they were more transparent with the cost, as I asked several times. I thought the first employee was extremely nice and helpful, I wish I could recommend the place but I'm feeling a little off put by hidden costs.

Beautiful bike shop. The pics on websites doesn't give it any justice. Ernesto and his staff were…read morevery polite and easy going. I was politely greeted upon my entrance. Great selection of merchandise. I purchased a used stationary Smart bike I found on the internet. The seller left it at the shop for me to pick up. Ernesto had no financial gain from my visit but yet we talked and laughed. I'll definitely be back to purchase some gear. They had a great bike fitter and I could tell he knew what he was doing. This is definitely a bike shop to visit.

Robert was amazing! This was my first fitting and my first ever tri bike, and I've never felt more…read morecomfortable and fast on a bike. He evaluated my mobility first and then adjusted the bike to my metrics with the live system he had on his computer. Not sure exactly how it works but it definitely worked well because I feel great on the bike! Will definitely be coming back.

Excellent personalized service. Robert is extremely…read moreknowledgeable about Triathlon Bikes, Road Bikes, and Bikes in general. Went the first time for a tune up and this is now my place to go for all my bike needs. If you need parts, this is also a "must" place to check for pricing. Higly recommended I also found nutritional suplements and unique bike apparel.

When Fritz's closed, I was at a loss. This place had only one review and it was negative…read more When I called, they answered immediately, very nice and polite. I brought my bike in for breaks and a tune-up. It was ready within two hours...and they helped me load it into my car. I had a great experience and it was not expensive!

ESTAFADORES / SCAMMERS , 150 por arreglar un ponche de una rueda , literalmente 5 minutos después…read morede haberla llevado . Hoy vuelvo a ir y me dicen 85$ les explico que la anterior vez se me cobró 150 por el mismo trabajo y de nuevo cambia el precio a 150$ . Increíblemente le roban a la gente en su propia cara . NO LO RECOMIENDO , además el dueño un maleducado y un estafador . NO PIERDAN UN MINUTO DE SU VIDA EN ESTE LUGAR . Trato horrible de parte del dueño,pobre el muchacho que trabaja para ellos .... Se le tendría que caer la cara de vergüenza . SCAMMERS, 150 for fixing a flat tire in my electric scooter,they call me saying they was done ,literally 5 minutes after having taken it. Today I go again and they tell me $85. I explain that last time I was charged 150 for the same job and again the price changes to $150. Incredibly, they steal from people in their own faces. I DO NOT RECOMMEND THIS PLACE besides the owner is rude and a scammer. DON'T WASTE A MINUTE OF YOUR LIFE IN THIS PLACE. Horrible treatment by the owner, poor the boy who works for them ....