The worst customer service. The slowest workers. Always closed. Never answers the phone. Dropped my bike off three weeks ago for a TUNE UP. they still haven't reached out to me. I still haven't been able to go check because the hours are wrong online. They literally closed the door in my face and a few others and said sorry were closed in the middle of the day. read more

I live in the area so I've used bike stop on multiple occasions for my bike tune ups. My boyfriend got an old bike from family and brought it there for them to check it out. After 2 weeks we never heard from them. When we showed up, they said they replaced the chain and charged us 50 dollars. After less than 30 seconds riding the bike the tire completely slips off the wheel and the entire wheel won't turn. He has to carry the bike Home. They couldn't even be bothered to fill the tires with air? We honestly don't even think they looked at the bike at all. Just stealing people's money at this point. If you're flooded with customers, hire someone. Don't cheat your customer. Don't recommend read more

I got to tell you, I've been searching to buy a road/speed bike for a while and as a beginner I had no idea what was good and what wasn't. I walked into that store and walked out with my mind made up and a new bike. From the owner to their associate they all know what they are talking about when it comes to bikes, safety and how to maintain them. I would recommend seen them before anyone else anywhere else. I will buy all my bike accessories from them without a doubt read more

I love this bike shop, and I love the dudes that work there. I was inspired to write this after having a negative bike shop experience on a trip this weekend that really highlighted how great the service here is. You can really tell how much everyone at Bike Stop loves cycling and their jobs. I have been to them for numerous tune-ups, locks, lights, and even my gorgeous new Trek Lexa, which they fitted for me perfectly. So lucky to have this great place to close to my house! read more

I came in not knowing anything about bikes They gave me the right information and made choices for me that were better for me instead of just selling me the most expensive bike they had. The bike I got was a tribe bike and I got it ordered and it was sent to the store. It's beautiful and they it set up and added a few things like a back brake and fenders. It's great. I love it and I will be coming back to service my bike here thanks guys! Thanks Carlos. read more

Absolutely helpful and gentleman. Not looking to charge you for everything. Appreciate them.

I have never owned a bicycle that I've depended on for transportation. I inherited one from a friend out of desperation to help me get around the neighborhood since I live so far from the subway. It hadn't been used in years so I brought it in to the closest bike shop I could find to have it looked over. I left it on a Sunday evening and was told to come back on Tuesday to pick it up. I didn't make it until Wednesday around 5pm and they were just barely finishing the tune up. I ended up paying $48 with tax and was not explained what was done to it. The guys that work at the shop are nice enough but considering that I am a newbie to the world of bicycle riding, I expected a little bit more customer service for the price I paid. I might just research how to take care of my bike on my own because otherwise what am I paying for?? read more

There are so many other shops, just avoid this place. I came here so hopeful and left so disappointed and angry. I brought my bike in for a repair after a part broke. I also asked that it be tuned up after since the gears were difficult. I get a call: "You need to order this part, we don't have it." The part is difficult to get and after $80 bucks, shipping, and 6 weeks I order it from Europe and it comes in. I drop it off. I get another call: "Sorry, we can't use this part. It has to be this version of this part. Don't worry you can sell the part on EBAY". Ok, clearly a bit of an error on their end as they should have told me the exact part needed, but it's winter, I'll survive without my bike for a bit longer. I find another part of the correct version this time for a little cheaper. Three weeks later it's in the shop. One week after that the bike is fixed, I pick it up and ask if the tune up was performed and if there were still issues with switching gears. "Yes and No". A few rides later I'm noticing there are still in fact issues. Was it really tuned up? I resolve to bring it in soon again but on one of the rides a few days later, this part that had just been replaced breaks again, coincidentally a block from the shop. I bring it in, attempt to explain that there was an issue switching gears. "Are you switching gears correctly, not as force is being exerted on the pedal," one of the mechanics asks patronizingly. "Yes," I respond and I follow up to ask if anyone actually rode the bike around for the tune up. Nope, it was tested by hand. The conversation continues and with all the arcane bike science explained to me, there's no explanation as to what caused this part to break again. I'm told now I can use any similar components, not OEM. So, here we were 5 months, 3 parts, $200+ later, and I was back at square one. Staying local, I went to Tony's shortly after having the part replaced and the gears fixed within two days. If you can trust guys with backwards neon cycling hats that seem hipster cool and laidback, by all means go here. However, if you are looking for a professional shop that's organized and cares about your bike and their customers this ain't the place. read more

This place is no longer awesome. Gus retired and is now owned by a couple who have inflated all prices and they charge you for items you didn't give a go-ahead. On top of this - they give you such an attitude. The best part is that they will sell you the most expensive not what you need item - to make a buck. A tune up used to call me $28 it is now like $45 or so. Ridiculous. My BF got into a bike accident and went to get his rear wheel fixed (with new owner) and they never secured the rear wheel. Yet they still charged him like $25 - with no alignment. uhhh all I can say is a bit crooky - with attitude customer service. read more

A little back story is that I am trying to maintain my bike myself for the easy bits (brake pad replacement and recabling the brakes and derailleurs). Truing wheels and replacing broken pieces of equipment I will leave to the pros. Maybe because I can't be milked for expensive labor costs I am seen as a less valued customer (sadly this only seems to happen in NYC - outside the city bike mechanics are keen on helping, and I always purchase something and tip for advice). Whenever I go here I feel like the staff is more intent on hanging out than helping customers (unless it is to sell a new bike - that should bring in some $ and garners attention). I came in this day to buy a bike pump so I could change a tire. There were some other odds and ends I needed as well. One of the floor staff did come over to assist me, but since he knew nothing of the bike pumps in the store, he walked away, presumably to look the info up. He didn't, but the info was on the back of the packaging OK, so I'm going to be left to fend for myself here with this one. I needed some other accessories for my bike and the manager gave me only the most cursory help while he leaned back on the counter and didn't engage to help. He didn't bother to explain the differences between the options other than to say this one is more expensive. Not why, just that it was. I appreciate not being upsold on everything, but I want to know about what I am buying to make the best decisions. I know I can get better prices online, but I was looking for information here. Strike 1. Also, some of what they sold me wound up not fitting on my bike and I had to jury rig it to fit. Strike 2. After doing some work on my bike, I also needed to replace either part or all of my front derailleur due to rust on a bolt. Also after recabling my brakes, I wasn't sure if they were 100% correct. I called and asked for help and advice on those matters, but because the store was busy, they suggested I not come in unless I wanted a full tune up. All he was willing to do was squeeze the brakes and shift gears to make sure they worked. They do. But are the brakes aligned properly? Something you can tell by looking? He's too busy. I'm glad the shop is doing well in the neighborhood fixing people's bikes, but not everyone needs a tune up to see if one or two little things on the bike need work. Just because I don't need a full work up doesn't mean I can't be spending money here. Just to check whether or not I need a full replacement derailleur or if they could get the part of it that isn't working is too much to ask. Whoever I spoke with on the phone didn't even bother to schedule an appointment for that. I suppose they don't really care about bicyclists in the community, despite all their "Community Outreach" projects. It really must just be to get people to come in and spend as much money as possible, and not to help people learn how to take care of their bikes themselves. Hell, I would be willing to pay for the tune up fee if they would show me why something I did was wrong (if it even was). But not to even entertain the idea means you just lost my business. STRIKE 3, YOU'RE OUT! read more

I have recently gotten a bike for commuting to work after years if not having one. Long story short, I needed a solution for saddle sore and popped by the shop because they carry cycling apparel. The fella who helped me talked me out of bike shorts after asking some clear questions and giving some clear reasons and then offered to look at my bike to access what i needed. 10 minutes later, he adjusted my seat-for fre and sold me a gelled seat cover (at half the price of what i could have spent on shorts). The staff is very nice, welcoming and knowledgible. Even though it is a bit out of the way for me from home, this will be my bike shop from now on. To heck with shops in Manhattan, this Astoria shop is the spot! Thanks! read more

This review would be zero stars if it were possible. I took my pro level road bike to this place for service after calling ahead and being assured that "of course" they serviced road bikes. The owner was a former road racer I was told! Uh-huh. What a mistake. Here's the good... The owner and employee were very courteous and the turn around was fast, overnight. Now the bad... They tacked on a $10 "bike washing fee" to the quoted $40 tune up fee. Bike wash? What? I didn't need a $10 bike wash, I needed a tune up! When I questioned the girl at front about it I was told it is "automatically added". C'mon, man. I went with it, in the interest of supporting my local brick and mortar bike shop. I should have just walked at that first red flag. The cleaning is apparently done with an industrial pressure washer as the bike was "washed" so well that they stripped off some paint on the components! This is a problem my friends. Ahh, but I digress... I requested a gear tuning. "Standard" with the tune up, I was told. Well, they ruined the gears so bad, the bike was not rideable. Now I'm pretty handy, but I'm not a bike mechanic. Curious to learn how difficult it was, I went on youtube and watched a video. Including the youtube video viewing time it took about 20 minutes to get everything humming again. I took 20 minutes to get it right as a newb and they are a bike shop open for business and ruined it. You do the math. The front wheel truing I asked for and was promised wasn't touched. This one though is pure GOLD... The bike chain was so clean from the monster washing that it was dry as a bone! Now any cyclist knows a well lubed bike chain is extremely important. They left it dry! Get this: Chain lube is not part of a tune!...but...wait for it... I could BUY chain lube from them! Wooow. Absolutely ridiculous. No, insulting! Finally: I needed handlebar tape. $20 per roll was the "recommended" type...plus another $15 for labor if they "had to" wrap it. Yep you read that right. $35... For. Bar. Tape. That's on top of the $50 bike wash. I ended up buying some for $6 elsewhere and...you guessed it, went on youtube and learned how to wrap it myself. Even a tiny detail like adjusting the tire pressure was overlooked. Bike Stop, you are no bike shop and you lost a customer for life. On the flip side, you inspired me to learn all my own repairs and never to have to deal with you again. So, in a way, you earned your one star. read more

Dude, these guys helped me unscrew a tight bolt for free and with a great smile! Totally recommend them!

1 star because I can't give negative stars. Second time at the shop and each time they look at women like we don't know anything and need to patiently be taught which end of the bike is the front. Great place to shop if you want to be treated like an idiot. It's a shame too-- I wanted to support the local shop but will probably buy online. read more

The customer service here is horrible. Everytime I walk in this store, I feel like these guys so not want to help me. The products are fine. The repairs I received on my bike were fine, but the customer service is just not there. I would be very hesitant about buying a bike here because I feel like they wouldn't stand behind it. Find a store with better service to spend your money in. read more

If you need anything but a simple flat fix, I would not recommend this place. When I moved to NY from out of state, I had my bike shipped here so it could be assembled. I went to pick up my bike and walked out the door before noticing the rear wheel was entirely out of true (wobbly!) It got damaged in shipping and they had not bothered to tell me about it. They just took my money and didn't mention a thing. I'm sure they have no idea how much business they lost because of this, but I immediately went to a different bike shop (Bike Heaven) and gave them my business from then on. read more

This place was more reasonable with the previous owner (Gus). The hours are arbitrary; the sign says they close at 6, but really it's 5:45, or maybe 7:10. The price of a tuning jumped up $10 (now $40-ish), and they shylocked me by replacing parts before asking if I even wanted them replaced. Also, I had to call them to see if my bike was ready-a day later than they told me it'd be done. The only saving grace is these folks aren't assholes (to me), albeit openly stoney. They mostly get the local delivery guy mountain bikes, so if you have something more valuable than a beater road bike, prepare to get soaked with unsolicited addendums to your service bill. read more

I went to {NOT THIS} bike shop and asked if they had any used bikes. The 16 year old at the counter looked up and said 'No'. Okay. I just learned something: can't buy used bikes in a bike shop. Fair enough. Then I went to Bike Stop. Walked in, asked the same question. The guy said nope, but they had a lot other bikes to look at that were affordable. Cool. I took out two for a test ride just as they were closing. Came back the next day, bought a Trek. Three years of free tune-ups. (Very cool.) Went home and checked the price of the bike online.... same. No gigantic markup. So if I can manage to get a tuneup every three months from them until 2015, I'll have saved the worth of the bike. The guy who runs the counter is testy, but I've seen him adjust a kid's derailed chain the moment they come in and get them out the door, no charge. He installed my little lights and things also. He cares about doing a good job. I'll be coming back. Fast service, fair prices. read more

I don't recommend at all. Management is horrible Lie to make a sale. If you need a lemon go here. read more

Bike Stop rocks. I've been going to these since 2004. True the ownership has changed and to some extent, the staff, but there seems to be a common tread of professionalism and good service. They're patient and give me sound advice on all facets of bicycling, maintenance, etc. Their tune up service is the best. They do an excellent job - a tune up that would cost $100-$200, they'll do for $50. read more

The Bike Stop in Astoria Queens is a good place to buy your entry to mid level bicycle. Most of the staff have a good grasp of bicycles. But Gus is the man to ask for if your question reaches beyond mid to entry level bicycles. Even though there is another higher end bicycle shop in the neighborhood, I prefer to shop and bring my vintage "funny" bike for repairs here because the staff is much more friendlier and the shop is run like a real "shop". read more

I came in today to purchase a bicycle in the 1500 range. When I asked If I could see one of the bikes that were priced 1600 one of the people working there said that he wouldn't show it to me because I said 1500 not 1600. I felt like I had to practically beg just so I can see the bike and take a test ride. Customer service is terrible. They're slow, inattentive, and un-friendly. Just do yourself a favor and go to bicycle habitat. read more

After searching high and low for a good bike shop I decided to buy my gf her bike from Mark at this shop. He was the only person to really take the time out and go through all the options with her. Even though they did not have the model she wanted in stock, he ordered it from the manufacturer at no additional cost, put it together for her, and walked her through a test run. He is exceptional. Another great thing about the shop is that they give free tuneups on the bike for 4 years. read more

Went there as is the closest place to my house which deals with bikes and bike parts, to inquire about a certain piece for my bike. Guy working on the shop, takes his time - yes he was working on a bike at the time of my arrival, and I do understand he has to finish with that first, but what bothered me was his lack of interest showed towards my inquiry, and the attitude he had, very unhelpful. Buddy, if I would want zero explanation and answers to my question, I would go straight to Amazon , where the prices are anyway way better than your shop, and they have a much bigger variety. All I wanted was a simple, courteous answer to my problem. Too bad my money will go now to a big corporate website, instead of a neighbourhood moms and pops store. Thanks anyways. read more

Went in for a tune-up on my mountain bike because the $45 price seemed like the lowest around. But, when I picked up my bike, the gears looked barely touched, still as dirt covered as when I dropped off. Also, the front brakes were poorly calibrated and their was noticeable drag when I spun the wheels. My fault for not checking this til I got home, but this seems so basic to me that this earns the store low marks in my book. Also, I would have to agree with the other mixed reviews about in-store service. The guys seem nice, but they don't offer much information when you ask questions. read more

don't know much about bikes other than i like riding them. anyway, i received a pretty old and beaten up bike for a present. turns out it was only $20 on craigslist. but surprisingly, it was exactly what i was looking for. anyway, the bike needed a lot of work done since things were falling apart. the estimate seemed like a reasonable amount for the work they were going to put in. they were honest about the things that didn't need to be fixed. they also fixed up the bike within a day, which was pretty quick in my opinion. overall, they are friendly and they have good service. i would probably go back here again unless i find a cheaper place. read more

Bought two bikes here from Gus and his super awesome staff. The best part of their service is the FREE maintenance checks and tweaks that they perform on your bike every month (if u need it). Here's a good example how Gus works - Some punk stole my bike seat one day. Took the bike into Gus's place and told him that I didn't want to buy an expensive seat. He offered me the best seat for my budget and then installed a small bike chain that he turned into a cool looking lock for my seat so that no one could just remove it. He did this for me for FREE. THis is a real mom & pop bike shop with real family service. The girl at the counter is awesome when u get to know her. They don't give you fake service or smile just so they can get your money. They give you real service so they can keep your patronage. Even if I move to manhattan, I will only buy my bikes from Gus from now on. read more

I originally chose Bike Stop because they are less than two full blocks away from my apartment, and my first visit, my bike wouldn't even pedal. So that kind of limited my choices. However, I am very satisfied with the service that I've gotten each subsequent time. I really don't know the first thing about repairing bikes and they've done basically every kind of adjustment on my bike. I bought the thing on Craigslist and it was in terrible shape when I brought it to them. Now I have faith I can ride the thing for the next few years without any other repairs. At least, I'm crossing my fingers. Thanks guys! read more

Decent bike shop. Kinda small though. Great service. Good people. Not the best shop but a good shop nonetheless

today the brake pads were brushing against the tire, which was not what I expected, so I guess the brakes weren't adjusted perfectly. It slowed me down, but I rode anyway read more

This store is awesome. Staff is all very friendly and easy-going. I also see some of them at biking events, so it's reassuring that they're passionate about the NYC biking community. Their prices are pretty reasonable. A great thing is they're not upselling you. They routinely steer you away from products they don't recommend, even if they're more expensive. One guy even told me that another bike store in the neighborhood would have a better product for me. While they may have lost some money in that transaction by not upselling me, they're establishing strong customer loyalty. I haven't had anything too major done on my bike here, but it's all been done competently and in a timely fashion. Highly recommended. read more

Great neighborhood shop. Stopped in for air and had a few questions about my bike. Gabriel was super friendly and didn't mind spending a few minutes to help me out. Thanks!! read more

These guys are knowledgable and helpful. They will never nickel and dime you and the service is top notch. I will never take my bike anywhere else. Bonus- during hours of operation, there is a free air pump outside. read more

My bike badly needed a tune up and I felt like I needed someone professional to handle it. Kinked breaks, gears wouldn't shift, flat I couldn't locate the hole for, and messed up spokes I didn't even know about. It's an old 70s frame but now it feels like brand new. read more

Great guys, great service. Bought a bike from them and still enjoying my 3 years of free service. Fast, attentive and friendly.

Great service everytime. They high ball you with the estimate on the phone and in person you are pleasantly surprised when you pay much less. No issues with the shop and they sell the standard bike accessories. -1 star for not calling in the time frame they said they would call back. read more

I have been here a couple times for basic stuff, and they are always really friendly. I came in yesterday to buy a bike rack and they helped me pick one out and installed it that afternoon for $5. Free would've been better but $5 isn't much. No complaints. read more

We just stopped by, knowing nothing of bikes, to get our bikes checked. They didn't want to do anything unnesseary, fixed a small thing and didn't charge us. Super friendly and not trying to make money of us. We sure be back once we need something repaired or need to buy accessories. read more

I bought a bike for my nephew here a couple years back and went back for a tune up before the shop changed ownership. I always had an excellent experience. Yesterday, however, I stopped in to see about getting another bike tuned. I asked if they were open on sundays and they provided the hours. Then today, in pouring rain I "carried" a bike so I could get it tuned and tire changed. When I arrived, aver an hour after the posted hours, it was still closed. I waited 15 minutes and no one arrived. I ended up carrying the bike to the next closest bike shop. They will get my business from now on. read more

http://www.bikestopastoria.com/ This is by far the best bike shop anywhere. The staff is friendly, lay-back and on point. They can do anything with your bike you need. I love their all-bike, all the time attitude. Their work is impeccable and the prices are good. Bike Stop Astoria is an experience not just a retail/repair store. Don't be afraid to bring them the simple stuff, too, they know it all. Thanks guys! read more