I paid over $500.00 for a tune up and parts to fix an issue. I went in 2 times and both times was adjusted the issue was fixed. I independently noticed that one of the pulleys on my rear derailer was missing parts of some teeth. After paying as much as I did the techs that worked on my bike did not see this problem. My complaint when I brought in my bike was rough and loud shifting. I ordered the pulleys on line and replaced them myself. They did reach out to me when I posted a bad review on their website but I did not contact them, I figured I gave them 2 chances to fix my bike and $500.00 and that was enough contact with them. read more

Bike Therapy - This is my MTB. - Bikes Near Me - Morgan Hill, California

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I called and ask them to install two links in my Catrike Voyager They said c'mon in I drove the short distance to Morgan Hill and they helped me take the bike to the service area they quoted me a price and said they would do it right then I was out of their shop in 35 minutes with a new chain, an adjustment, and I purchase a couple needed parts They took the bike to my Truck and actually loaded it for me These guys went the extra mile, very personable, knowledgeable and helpful thank you Alejandro you are appreciated read more

Fourth bike purchased from this shop over the years. A bike shop I can trust and count on to get us on the road! Highly recommend this shop, everyone is knowledgeable and helpful. Alfredo is a employee that is great to work with read more

I've been bringing all my bikes here to bike Therapy for the last few years. Their rates are fair and reasonable and their service is really really quick. Their customer service is top-notch I.Would highly recommend this place read more

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Best service ever! Took my e-bike in because I was struggling with the stem and bars. Alex took a look and in the time it would take to explain the issue he fixed it on the spot! I tried to pay him for the service but he was kind and asked only that we come back if we ever need sales or service again. This is the 2nd time I've given Bike Therapy a 5-Star review because they keep giving me reasons to be impressed! read more

Always great service for our bikes purchased at Bike Therapy. Quality help and advise for service and purchases.

Excellent service from Brandon and his American flag shorts! Easy and friendly service.

The crew working Friday afternoon on feb 3rd deserve high praises! I Walked in to leave my bike for a shock replacement, and one of the guys said "I'll do it right now" had me in and out in less than 40 min! Thank you boys, I really appreciate the good, fast efficient work you do for your customers. And that's what keeps me coming back. Keep it up read more

Bike Therapy - 2021 stump jumper Evo - Bikes Near Me - Morgan Hill, California

April 2023 review Over the past several years, my family purchased 5 bikes from Bike Therapy. Each time, we were treated like royalty and the customer experience never fell short of excellence. In the past few months, we bought Turbo Levos from BT. Scott and Paul helped size and fit us. They offered superb advice and suggestions to make our bike rides more enjoyable. My wife is on the petit side, so they had to special order a S1 size for her...which aren't too easy to find. Within a week, they assembled the bike, added the tubeless tires and customized the settings. We could not be any happier with the service from Bike Therapy. We've sent a ton of people to buy Turbo Levos from them and they share the same customer experience. We love that BT is part of our Morgan Hill community. Thank you Scott and Paul! read more

Bike Therapy - New Turbo Levo Carbon Comp - Bikes Near Me - Morgan Hill, California

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Talk about great customer service here. Their team/staff made me feel very comfortable and enjoyable to shop here. They did not hesitate to book me in for service. On 4/29/2023, I brought my 2021 Specialized Enduro to get a Cascade link installed and also some decals. They did an amazing job as you can see from the photo's attached. I am very grateful for their skills and their dedication to get the job done. If you are like me and need any type of service or upgrades - look no further, reach out to them. They have an outstanding customer service and great ideas. It's also good idea to Build a good relationship with their customers and they strive for that. In conclusion, the advice and help I received from them was most professional and helpful. Again, Great work and they delivered an incredible job. Thank you!!! read more

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Me and the younger brother came here to buy parts for his bmx bikes. The staff here is very friendly and nice to deal with. They answered all our questions and went the extra mile to help us source parts. Great service and wonderful place. read more

Right before Christmas, I had a mess on my hands with a mangled chain and a tough setup on a bike trainer stand. Everything was self-induced I might add. I showed up that Saturday afternoon and was greeted by Evan. He immediately started looking at the chain entanglement and the stand and I could tell he had a plan brewing. Fifteen minutes later, he was up and running. We did get some help from another bike technician who is the resident expert in chain disentanglement. I left the store with a completely functional gift that is up and running today. Evan refused to take any money for his efforts which I told him wasn't going to happen. Finally, he gave in. I would recommend Morgan Hill Bike Therapy to anyone looking for a good partner for their bikes. Evan is amazing and we are thankful to have him in our little town. Steve read more

Saw that they had a bike in stock, so ordered it online. I had to wait about a week or so for it to be ready. It was worth the wait! Bike Therapy will text you once the bike is ready to pick up. Came here on Saturday morning. With COVID-19, they placed markers outside where you should line up. You would need to wait at the door until someone gives you the okay to come in. Once I came in, I was warmly greeted and they got my bike right away! Such great customer service. Can't wait to take my bike out for a ride once the air quality is better! read more

Bike Therapy - Specialized Sirrus X 2.0 - Sept 2020. - Bikes Near Me - Morgan Hill, California

Came in to get a few spare tires and the sales guy was helpful and quick. Great selection of bikes and accys. Lots of street parking and easy to find. Location is prime for Morgan Hill right in front of the brewery which i remembered the area as a sort of refinery or grain processing plant, next to the flea market back in the 70/80s. read more

Scott and the crew are friendly, knowledgeable and great guys. They have taken care of my MTB for years. 1st bike with SWorks Enduro and just recently had them service my Turbo Levo SWorks. Big shout out to Alfredo/Alex/Evan in the Service department. Professionals, answered all my last minute questions and finished my MTB up right on schedule. Would highly recommend this shop for all your MTB needs. read more

Guys did a great job servicing my newly purchased Used Yeti. Got it back a day faster and the work was spot on. Rides like a champ and if you text them any issues or pricing you will get a response. To me texting is much easier than leaving a voicemail or email and faster communication. Will be back for more servicing and my new LBS to go to. read more

I am a true patrón of this place. They can satisfy all of your cycling needs. If you need anything and you live in the South Bay this is definitely the spot to come too. The Specialized apparel is top notch, the service department is full of experts, and Paul is a really cool guy with a lot of knowledge about bikes and components. If the store doesn't have something, they will order it for you online. You definitely need to come check out Bike Therapy if you are an avid cyclist. If you have time, maybe even get a coffee or brew at one of the spots nearby. read more

I tried to go to see the store.but I could not get in because the store has their big van blocking the handicap parking. I've tried to come a previous time and the same thing.why do people have to block the few handicap spots. It not only hurts their business but others in the center. I know this review doesn't really apply to the store. But the owners should know better. Park your van on the street. read more

Everyone was super knowledgeable, helpful, friendly, & not pushy to buy anything. A pleasure to do business w/. :) I was referred to Bike Therapy by my neighbor, and I too will refer Bike Therapy to my friends. read more

Great place for tune up and awesome customer service. Prices are reasonable. I will definitely be going back and give the word out to my friends to go there. Right next to the running shop. read more

An update from my last. I saw recently some lower star ratings. And I know there was some material shortages and some challenges recently with the supply chain. But anyway I went in for a tuneup and was a great experience. Everything done on time and with high-quality. They were missing one part that needed to be updated during the tuneup which couldn't be avoided. They called me when it was in and they installed it for free after the fact (Of course I still paid for the part, But there was no additional service charge). I was also there looking for some gloves. The retail clerk went up in the attic to see if they had my size and found one in an alternate color. I didn't buy it but I appreciated the option. It looks to me like they're still going above and beyond compared to most places. read more

Edit again on 6/4 : Jodi, this not true. Nobody contacted me on June 1. I reached out to the shop asking for an update. I was not offered the Monarch as a solution, or else we obviously would have ordered it.. Your first reply confirms this, you said the service dept would look for a replacement, not that one had been identified. When I called the service department on June 1st, they mentioned they would wait for the Fox shock to be delivered, take dimensions then look for a replacement. Today I got a call from the service department saying that my origonal shock was just recieved, and in pieces. I told the shop I already ordered a replacement. You must have something mixed up. Update on 6/3: it is 3 days later and again no word back from Bike Therapy. I looked online and found that the Rockshox Monarch is the equivalent of my Fox shock which came on the stumpjumper. Bike Therapy did not identify this as a solution. The stumpjumper was offered with the option for Fox or Rockshox. The Rockshox Monarch was $270, Bike Therapy charges $180 for service. I'm extremely disapppinted in Bike Therapy... especially given how easy it was for me to find and order a replacement shock ... not going back again. Poor effort all around. read more

Bike Therapy - Bikes Near Me - Morgan Hill, California

Had the pleasure of working with a very well-knowledged and incredibly friendly staff. I am a first time bike owner and Scott helped me find the right fit for me. I'm excited to tackle trails and levy's in my area! I'm also excited to bring my bike back for servicing after the initial break in period! Also very conveniently located next to a taproom! You can have a beer to celebrate your purchase or while you wait for your servicing!! read more

My family and I have been really happy with the service we have received at Bike Therapy, in the last 2 years we have purchased 3 MTBs from the shop. (Rock Hopper Comp, Rock Hopper Expert and Fuse Expert) It's our go to place for service as well, the service team has done a great job on fixing our bent rims and helps the family not miss any riding days. I came in with an urgent need to fix my daughters bike just before her race and the tech was able to fix in just under 5 minutes and didn't charge me. Keep in mind the service team was booked out. I drive from Gilroy because I know that I'm going to get good service on a consistence basis. Thanks!!! read more

I absolutely love bike therapy! In my family, we own 4 E-bikes and I bring all of them to bike therapy to get them worked on with any issues they're having. We've had them do safety checks, brake services, tire repairs, derailer adjustments, and other services. They always seem to exceed my expectations. If you bring your bike to bike therapy, you can be confident it will be in good hands. I recommend all my friends and family to this location. read more

Exactly what you would hope a small business would be plus plenty more. I don't know anybody there and went in twice to check out equipment and for service on Specialized Turbo Levo (bought elsewhere). Both visits I was treated like family. The sales staff, Scott, and everyone else I saw were perfect at being helpful and not pushy. Service was just amazing. Evan was slammed but took my call, told me to come down, and treated me and my bike super well. Prices were all better than I could find online. Save your time and just go there. read more

Husband took my bike in for a part to raise the handle bar. The tech had the part and did it right away. Didn't even want to charge us. Super friendly and great shop. Definitely go there! read more

I very rarely leave a bad review but this one has to be said Recently brought my 2020 levo in for warranty motor work and its been 3 weeks. Many non returned messages many excuses blaming it on shipping issues but never a solution or let us get you a loaner to ride or let's get you a motor somewhere else... I've read where motorcycle shops that sell specialized can do it in 2 days! Just really disappointed that I recommended this shop to friends and have bought specialized for 35 years. read more

Came to buy an ebike. Was an easy sell. Tried getting their attention but was ignored for 25 mins. 2/3 workers doing nothing. Probably tech shop is legit but I'll buy from somewhere else read more

They offer the BEST customer service in the area! Scott was a big help and took his time to help me pick out what mountain bike was best for me. They really are awesome and go above and beyond just to help out a customer !!! Scott thank you so much once again...See you guys soon. read more

Bike Therapy - Stumpjumper Comp - Bikes Near Me - Morgan Hill, California

I don't leave reviews too often. When I do, I either had a horrible experience or an extremely wonderful experience. Sahara helped my family and I with our purchase of 4 brand new bikes. We are a bit, ok really indecisive and didn't know what we wanted. Sahara took the time to answer our countless questions and was extremely patient with us through the entire process. Not once did we feel pressured to buy or rushed. Her in depth knowledge of bikes and accessories was impressive to say the least. It took a bit of time for my family and I to figure out what we wanted but finally ended up with amazing bikes. Thank you Sahara!!! read more

I went in this morning to get some bicycle clothing, stood around for 5 min waiting for someone to help me. Lots of employees were just standing around doing nothing. So I left. I guess I'll buy my bicycling gear online, you lost all my business! read more

With the COVID thing going on and the gyms closed, I really wanted to get into riding. Having lived in the town for three years, I had taken no advantage of the scenic roads and bike trails all around. Also, I had ordered a new bike with training wheels for my three-year-old, to be picked up at Bike Therapy. It was obvious I could not run after him as he zipped around. I was referred to Sahara by a neighbor of mine, who is into bikes in a big way. I did have a target class of bikes in mind but I also had tons of questions on what was truly suitable for me. Sahara was super patient at babying me through everything I needed to know, and connecting what I wanted to accomplish, with what I needed to get. At the end of it, I zeroed in on one of the bikes, which I took out for a test ride. I was super lucky to decide that was what I wanted (the bike was showing as out-of-stock in stores all over the country). I am very grateful to Sahara for offering me the best possible deal on the bike. I also got a few accessories on pretty good discounts. Sahara also went on to explain what I needed to do to keep the bike well-maintained and tuned (I am a complete noob). Having taken it out on a couple of rides so far, I am super happy with my purchase, and I know I'm in good hands with the good neighbors at Bike Therapy! read more

I had the pleasure of speaking with Shawn on the phone who was delightfully helpful in helping me find my tire size and setting me up with an appointment. He was polite, helpful and didn't seemed rushed to get me off the phone which I appreciate. Makes me feel like this is a shop who wants to truly help a customer and not just make a quick sale. I look forward to bringing my bike here for the repairs I need! read more

Friendly little (what seems to me) family owned business. OK pricing for components, bikes are on definitely on the pricier side. My initial experience here was great but depreciated over time. The fact that they upped their servicing fees post Covid-19 makes sense with supply and demand but the fact that the increase was close to 75% baffles me. I stopped by a couple afternoons ago asking if I could get a minor adjustment to my rear derailleur that was already installed on my frame. The woman working insisted I make an appointment 4 weeks out for a full service ($300). Granted a very reasonable pitch and statement... but the fact that I watched as a white family in front of me got their rear derailleur serviced on the spot without an appointment pissed me off. I left the parking lot staring at the bike the family brought being tested after their derailleur adjustment. They were MAYBE in there for 15 minutes. Have some consistency with how you treat & service your customers. You can't tell someone 4 weeks and then service someone else on the spot. JFC. Taking my business to a more equitable establishment. read more

I've been going to Bike Therapy for the past 4 years. I bought from them a 2020 specialized chisel back in 2019 for a great price and I've put at least a couple thousand miles on it by now. Great shop, super nice staff, and perfect service department. Almost ever time I come in they fix my bike right on the spot! They are the only bike shop I know I can trust and there prices are really good for the quality of work they do read more

Bike Therapy - Bikes Near Me - Morgan Hill, California

Fast, reasonably priced and got me in even though I didn't have an appointment. Definitely will be back!

I needed my grandsons rear brake repaired which has a special saddle cable for calipers and called Evan in the morning, he says he thinks he has the part but bring bike in. When I got there I was 8th on line but went fairly fast about 25 minutes. Evan was so busy but sent Christian, he immediately said it is a special cable and looked for the part. He came back showed me the part and I ask if he can install it for me, fortunately he said ok. 30 mi later bike fixed and he had to make a special cable for me. Great customer service, my grandson is totally happy. Thank you read more

Super friendly staff and quick turnaround for bike repairs. We drive down from San Jose to support this family business. We know we will get great service at a fair price! read more

Came in on 11/12/19 for padded shorts and a saddle. I walked in not knowing anything and not sure what I was looking for. Paul, helped me find everything I need, he sized me for the proper sized saddle and helped me pick out a saddle. and helped me select padded shorts. He helped me along the way, explained everything and was extremely helpful and courteous. I would definitely recommend coming here. They have a great selection and their employees are knowledgeable and wanting to help. read more