For those that live in Gilroy like me, you now have a local trusted bike shop (LBS) to goto just…read moredown the street in Morgan Hill which is littlest only 15mins away. Met Ivan who was very nice and answered all my question. Got a tuneup on my bike as it was due and thought I'd give this place a tray as Gilroy no longer has a local bike shop. Couldn't be any happier with the service. Bike shifted well with no more hesitations and just feels new again. Also, his pricing is very reasonable if not better than other places. Also, there is a cool pump track around the corner and they are right next door to Kali Protectives another awesome local business. Come give them a try and they have a fast turnaround and sometimes able to get things done same day.

Posted OPEN but no one in the shop and no one answering the phone. Poor customer service.read more

Excellent service and Bike Therapy has outstanding customer service, and the staff is extremely…read moreknowledgeable. They carry Specialized bikes, which are excellent, along with a great selection of quality accessories and gear. They take the time to help you find exactly what you need without any pressure. I highly recommend Bike Therapy to anyone looking for a great bike shop.

I called and ask them to install two links in my Catrike Voyager They said c'mon in…read moreI drove the short distance to Morgan Hill and they helped me take the bike to the service area they quoted me a price and said they would do it right then I was out of their shop in 35 minutes with a new chain, an adjustment, and I purchase a couple needed parts They took the bike to my Truck and actually loaded it for me These guys went the extra mile, very personable, knowledgeable and helpful thank you Alejandro you are appreciated

I've been going to WC for many years. They do great service and repair at a very reasonable price…read more Their work is excellent and completed in a timely manner.

I put some higher bars on it which required all new cables and housing as the old ones weren't long…read moreenough. Since I'm replacing the cables I'd upgrade the old cantilever brakes with some new v-brakes. I explained to him exactly what I was doing. I was excited. "I just bought a used cannondale and I want to upgrade the brakes from cantilever to v brake" i told him. This would have been a great opportunity for "Jules" to kindly lmk and upsell me on new levers as well. He could have said something like, "well you know you cant use short pull cantilever brake levers with long pull v brakes". I had no idea there was such thing as long and short pull. Anyway so I go home with my new "origin-8" v brakes and cables and housing. Ready to install my new Surly Sunrise handlebars(which i purchased from another shop) and brakes and cables onto my new used Cannondale. I installed everything but the brakes didn't look right. The v brakes seemed to be too tight and looking kinda weird, the booty was all scrunched up. They worked alright but I couldn't get the v brakes to release so I could remove the rims etc. So I decided I should take it to my LBS. I took the bike there. Explained my concern that I may not have adjusted them right and explained to Jules all my concerns about how I didn't think I did it right bc they were so tight I couldn't get them to release to remove the wheel from the bike. This would have been another ideal time for Jules to lmk, "hey ive seen this before, you're not using the right levers for the brakes". But instead he took it in as though they'd be able to fix it no problem instead of saying "no we cant fix it with those brake levers". Sidenote, when I brought it into him I also asked him to do some adjustments on the front and rear derailleur as they were skipping a teeny tiny bit. Mind you I already took the bike for a ride and it worked great but I just wanted it dialed in. The brakes worked. The shifting worked, I just needed it dialed in. Everything was installed and working pretty good when I brought it in, but not perfect. I went in on Friday and paid the shop. I told Jules I said, "this doesn't look any different and i still cant release the brakes to remove the wheels but even worse now". He replied, "why do you want to remove your wheel?". He told me its bc i have short pull levers on long pull brakes. He tried reassuring me and got on the bike in the shop, rode it a few feet, did an endo and said, "hey but they work". So i paid and left. But I couldn't fit it in my car anymore. Before I could still get the front wheel off, but not everything was so tight, I could no longer remove the front wheel. I tried really hard to release the brakes but it didn't work. So I went back in and asked if he could hold the bike and so I could get a vehicle that it fit in. I wasn't sure what to do. So on Tuesday I went in to pick it up with the same car as I wasn't able to find anyone to help me with a larger vehicle. I then realized the only way to get the bike into the car was to undo the bolts holding the cable into place. I brought my Allen wrenches with me and headed into town. I strolled into his shop and as he was wheeling my bike out I nicely asked, "do you think it'd be possible to get a return on the brake Job and without hesitation, before he took his hands off the bike, he quickly made a you turn with the bike and put it up on a bike rack, grabbed his tool and hastily and rudely undid the bolts which held the cables into place on the brakes without any response or any type of reasoning or any dialog whatsoever. I said, "oh cool you're undoing the bolts, I was gonna do that anyway so I could fit it in the car". He was so angry. Some people do all they can to make sure you feel comfortable and satisfied. Not Julian though, he wanted to make sure I was as uncomfortable as possible. Instead of making a situation better, he made it worse. Then he continued to tell me "he usually doesn't do returns on service". He then said he would "unadjust my derailleurs as well as my headset and return all my money". Totally unhinged. I calmly let him know, "no the stem and derailleurs are fine". He was just being plain mean and unhinged by that point. He already undid the brakes. I then let him know that I did some research and my research showed that it was really bad and unsafe to not have long pull levers on linear v brakes. He replied, "yah you gotta have the right parts or it won't work right". Proving he knew the whole time. I went in with working brakes, and left with absolutely no brakes. He had punished me for the return. He retaliated on me. He had no right doing that. Thats not how I brought it to him but he was on a mission to make me feel as uncomfortable and unsafe as possible. He was angry. People make mistakes all the time, its ok. You dont have to punish people bc you make mistakes Jules.

Well I do enjoy riding my Specialized E Bike but for the $15,500 plus tax I paid, I don't think I…read moreshould have to replace the rotors after 480 miles. But that's what the shop is telling me. Now exactly 1 year after my full price retail purchase Specialized decided to drop the price 27% ($4000) down to $11,500. They will do nothing for me. Not replace my bad rotors, not even a free service. Just like that over night they completely crushed the resale market for these bikes. I just don't think I can stick with them after this. Shame on you specialized.

Paid and waiting two months to get a frame…read more Then can't get a hold of anyone and getting different stories from the store

We were able to stop in to have our bike tire fixed on the way through town. We called ahead and…read morethey were ready when we got there. Thirty minutes in and out.

Very helpful they no their thing when it comes to bikes friendly and good service My grandkids have…read morealways come here to get their bikes fixed or if they have any questions

Brought my bike in because the brakes weren't working and I couldn't figure out why. Everyone was…read morehelpful and the service was fast.

BEWARE! Way over priced. Tells me he can fix my bike but when I pick it up and it's not fixed, he…read moremakes an excuse and says "well we're not dealers of this bike" it's an excuse because he forgot to fix it. It was not the same part as the brand name but it didn't need to be. If I was rating the staff it would not get any stars. Fire Collin! He is beyond rude. The owners should know about him. The staff says he's just not a people person. This shop won't be here for long. Update - the response sounds good but it has nothing to do with the issue. RUDE EMPLOYEE , OVER PRICED, NOT FIXED WHEN YOU SAID IT COULD BE. Now I have to find a reliable repair center to repair what they did not.

I've been to this location a handful of times, yesterday included. I've never had a bad experience…read more Most of the time I'd just order it online and pick up super fast! Well, today I decided to do in store shopping due to the fact that I wanted a new speed ball (since my old one met its demise) I was in and out of the store in minutes with the speed bag I wanted. As usual all the staff members were helpful and the person at the door wished me and I quite "Have a blessed day!" Overall no bad feeling here, unlike most reviews on here. Thank you and I am happy with my purchase.

I recently purchased a Daiwa Fuego spinning reel in a 3000 size from Dick's Sporting Goods. I…read moreordered it from their website, so it was mailed to my house. What I got was a reel in a clamshell, no paperwork. There was no shims to adjust the line lay. When I attempted to put line on the reel, the line lay was terrible. It was bunched up at the top. I had no shims. I had to go through other boxes of other Daiwa reels, to find shims. Like I said, no paperwork, no warranty information. I will never buy a piece of sporting good from Dick's Sporting Goods ever again. I even have a slight feeling that this reel may have been recycled. Not used by someone but one that somebody brought back and then was resold to me. Not good......Dick!

Got a quick response and appointment. Izzy was very knowledgeable and very reasonable.read more

Great service! I needed an e-bike kit installed and most bike shops weren't able/willing to do the…read morework. Rooster Wheels seems to be more of a mobile service now as their Marina location is currently closed. Izzy came to me to work on my bike. William and Izzy were very helpful and responsive. They installed my e-bike kit and then followed up to make sure everything was working properly. Definitely will be calling them again for my future bike repair needs.

The staff are super duper friendly, helpful, and knowledgeable! I came to get supplies to fix a…read moreruptured inner tube. Never done it before and they helped me with all the supplies I needed. They were also very helpful when I needed to do a return. The store is full of all the bike supplies you'd need. Would definitely come back with any more bike needs.

Ty is just a fantastic business owner and knows how to take care of his customers. I've been coming…read moreto Sun since moving to the South Bay many moons ago. I had to leave this review because my front derailleur broke ahead of two massive weekend rides. Ty went out of his way to fix my bike in time for these events even though he had a few other customers ahead of me. Overall, this is a bike shop I highly recommend.

I took my bicycle to Bicycle Express thinking I needed a new front tire. Eric quickly identified…read morethe issue and let me know I only needed a new tube, so the repair cost much less than I expected. They also cleaned up my rusty, greasy chain, and the bike looks great now. I've definitely found my go-to bike shop--highly recommend this place!

Bicycle Express got my bicycle back on the road. I had the bottom bracket cups removed and…read morereplaced. The cranks no longer wobble. Thanks Jr. a fast service and a good price.