Took my bike in there for some repairs and folks were welcoming and upfront with what is needed without upselling. Prices were on par and work was completed on time as promised. Gave me a few options to choose from and upon return offered a selection of additional items to order etc. for my specific needs. What I found most impressive was the fact I am not even close to being an MS150 rider however there was definitely no judgement call made unlike other places that will remain "unmentioned" here ;-) This is actually my second time using this shop with the first during the covid shutdown and therefore only curbside service. Much appreciated to the team at Bike Land, I really appreciate you all read more

Come check out Bikeland in Shenandoah. The service is great and the employees are helpful, knowledgeable and courteous. Their reliable and professional. I was in and out for my rear wheel repairs. I'm definitely coming back, I also made a future appointment for some other repairs. I highly recommend this to everybody. Don't believe me come and see for yourself you'll be impressed for sure. read more

Just moved to the area from out of State. I have 2 high end road bikes that needed service and found Bikeland. They were awesome! Friendly and knowledgeable! Kelen the mechanic was great with my needed repairs. We even bought a bike for my Daughter! Thanks again! read more

Serviced my Scott, owner quickly and accurately diagnosed the problem. They changed the back rim and replaced tires. Very reasonable prices, had all the parts in stock, wrapped up within 2 hours. Gave my kiddo some stickers. These guys are trustworthy and have nice stuff. They just became my local bike shop. read more

Bad customer service. I have been into mountain biking for at least 15 years. Had couple of broken spokes on my jump stumper evo. Took the front wheel to the Bikeland (New to TX MTB). While I understand they wanted to sell me a new front wheel, the service person/sales said " not sure if I have a wheel as nice as the one you have". He brought me one that was thinner, flimsy etc... I told him then, I only wanted to replace the broken spokes. He went inside and came back saying the tech said they can't fix it because of liability. I left lmao. Ordered the spokes will fix the bike myself along with my other 2 bikes. No need to be a customer of Bikeland. read more

When I went to their website, found a tire (CST Thumper) I wanted. Their price was higher than others online but I wanted a tire quick so I decided to drive over. Traffic sucked for whatever reason today but I finally got there only to hear, "We don't have that tire." I said, "According to your website, you do. I checked prior to coming." The response was, "The website isn't accurate. I don't know where it gets its data." They offered up two other tires, neither of which I liked. So I left. In the end, a huge waste of time going there today. Maybe don't have a website with options for in stock or not since it's completely inaccurate and misleading. read more

Amazing customer service! Friendly and knowledgeable staff. Great selection. Good value for your money! Great for experienced riders and new riders. They will get you taken care of. read more

Seriously, just go here instead of Bikelane. The folk here actually provide service and care that you have entered their establishment. Great selections of bikes in all frame sizes, good selection of bibs, jerseys, and helmets as well. They host a ride to lake Conroe on Sunday's which all kinds of fun as well as a speed fest through the woodlands on Saturday. Both start at the woodlands wholefoods store. read more

I can't figure out why this place doesn't have all 5 star reviews because we were truly blown away by the service here. I have two bikes that have been sitting in the garage for about a decade, so we brought them here after a friend recommended this place. They took the bikes back they they didn't need any major fixes, just some oil on the chain, some tightening, a new screw on the seat, air in the tires... a few little things (so, two bikes... they spent well over half an hour fixing them up). When we tried to pay them, they wouldn't charge us anything. We ended up buying something little just to support them, but we will absolutely be buying our next bikes here. read more

I went to Bikeland because a friend recommended them and boy was I not disappointed. Everyone there was super nice and knowledgeable. I'm new into cycling and ended up getting a 2020 Specialized Allez. I'm absolutely in love with it!! Once I become a better rider I'll definitely return to Bikeland to upgrade into a better bike. They have a pretty good selection of bikes and accessories. I like shopping local rather than going to the big retail stores where they aren't knowledgeable about their products. Visit Bikeland, you won't be disappointed. read more

Bikeland - Bikes Near Me - Shenandoah, Texas

Best customer service from John. My boyfriend and I bought 2 Specialized bikes for great prices. Highly recommend John and this bike shop read more

Bikeland - These are the bikes we got! We love them, thank you - Bikes Near Me - Shenandoah, Texas

Good experience. Very helpful older (experienced) salesman. Everyone was nice...got Specialized kid bike that my kid loves and is way better than anything you can get at bike box store or online...plus avoids the hassle of trying to assemble bike yourself. Good service. Highly recommend and would return. Customers are wearing masks. My only nit...unfortunately not all staff is wearing masks over their mouth...more under their chin...not sure how that's protecting me or themselves from me. Stay safe everyone! read more

Go see Logan. We stopped by about a week and half ago interested in a specialized bike. Now I will say we went to other bicycle shops and while some are good (sun and ski) and bad (bike lane) this place rocks. I don't know about the other staff that works there or the owner but I will say Logan was great. He took the time to explain to me and my wife with our two little kids running around about the different models etc. There is very few people that truly have a passion and actually live by it helping others with their knowledge. I will be patiently waiting for when their bikes go back in stock. Then I plan to buy two stump jumper short travels from Logan. If you go too this place ask for him you will not regret it ! read more

Had a great experience here today and purchased a specialized dolce bike!! I was in need of advice on purchasing the right bike.. The guy that helped me was amazefest.. He was extremely kind and patient and helpful, also had a good sense of humor. He made sure I had the proper necessities (as opposed to pressuring me to buy the most expensive of everything and judging me for not wanting to). He showed me how to attach my bike rack and fix a flat.. Just really great customer service! I left the bike store feeling no regrets our doubts about my purchase! A very credible place! So if you're looking for honest help and guidance I would recommend this place. I did have a minimal encounter with the manager who stressed me out telling me everything I needed, but after he stopped talking and I was back talking to the guy who had been helping me the whole time, I felt at ease.. read more

I took a bike tire in this place to get a new tube and tire. I physically brought the wheel into the store. They gave me the wrong size tire and tube, it took the consensus of two people to get me the wrong parts. Tried to put it on at home, it didn't fit. I went back up there later that week, I was very slow to be helped, probably because I wasn't a yuppie buying a $1,000 bike, but whatever, no big deal. This time I got the right tire, but they still gave me the wrong sized tube. THEY GAVE ME THE WRONG PARTS, TWICE!!! I've never had a bike shop screw up that much, I just want to ride my dang bike. I will not be going back. read more

Leif and Loren First off, my name is Jud, I manage Bikeland and would like to apologize for the lack of service. I do not want to sit and make excuses of why we were busy or couldnt help you(Leif). And I do apologize for the approach and way you were treated(Loren). That won't actually fix anything, although I do want to offer the chance to make it up to both of you anyway possible. If you have time, come into the shop any day. I work everyday except Tuesdays and Wednesdays, and would like to find a way to at least make up for your previous experience. Feel free to call or contact me at the shop. My name is Jud, just ask for me. read more

Bikeland - Bikes Near Me - Shenandoah, Texas

I hate to write a negative review of a local business, but while I have been pleased with help at this shop, I am very displeased about a gift card I received. It seems their machine is not operating and while I have made three trips to the store to try and use my card, even the manager says it can't work and they don't know when it will be repaired????!! The suggestion is that I call before I come again to see if it is working. Since they already have the money from the gift card, you would think they would not make a customer call and return. It seems there must be a better solution - like take the card, give the customer the merchandise and process the card when your equipment is working. Seems like a no brainer to me - but here I am with an unused gift card. Very disappointing. read more

A bunch of amateurs in sales and service if you take delivery of anything new go over it with a fine tooth comb and especially do the same if you pick something up from service. Check every little nut and bolt ride it read more

Go to these guys. Who is Ken? DON'T GO SEE KEN... Bike LANE is so overrated. This is a much more mom-and-pop type place, and they will actually talk with you WITHOUT a pretentious attitude. I choose these guys over Bike LANE every time I need something. read more

We made an appointment to get a "tune up" on my 4 or 5 year old $800 Townie EQ bicycle. Brought it in and paid $133. for the work. Got new chain, brake pads, kickstand and it was looking way better when I brought it home, but the first ride revealed that the back fender was missing an important bolt up under the seat area, and the fender was bouncing around very loose. I called the shop & was transferred to the maintenance manager, who listened to the issue and abrupty told me that he did not take the fender off so it was not his problem?! He admitted to working on my bike but acted very put off that I would report a missing bolt. His unprofessional style was way out of line. He said - bring it back in, "i can't fix it over the phone" wow. Such attitude from his own mistake. I used a my husband's truck to take the bike back to the shop to let him finish his job. It was a quick and easy fix for a bike shop. Unfortunately - the way I was treated will remind me to find another place to buy the bike I saw in the window there, which I plan to purchase for my husband, with the $1000 price tag. read more

Normally I don't review bicycle shops because I'm a huge enthusiast but after my third horrible experience here I've changed my mind; I called Bikeland and asked them how much a standard 26" tube costs. The guy told me $5.00 I went in the same day to buy that tube but when I got there I was told it was now $8.00. After telling the employee about my earlier call some guy from the shop claiming to be the manager said "that was me you talked to, and I told you $6-10."He came out eating a bag of chips and told me that $5.00 is for a 12" tube. When I said I asked for a 26" over the phone he said there's no way he told me $5.00 and that he's not going to argue over it and I would have to pay the $8.00. There is a term for this; "Bait and Switch". And it's FRAUD. The "Manager" made no attempt to make me happy or even apologize for the confusion. Instead he just ate his doritos in front of me. Shame on the owner for promoting this guy to manager who clearly has no customer service skills and barely any communication skills. I will never step foot in this store again. And thank you Amazon for my standard 26" tube for $5.69 delivered to my door in two days. read more

DO NOT PATRONIZE THIS BUSINESS! I recently had a horrific experience (sadly not the first time either!) at Bike Land in Shenandoah, TX. I purchased a new $5000 road bike while living in AZ. I was in the middle of a move back to TX so I bought it and made arraignments for it to be shipped directly to Bike Land for reassembly. I also called the store to make arrangements to have the brand new handle bar replaced (swapped) with an also new, slightly narrower handle bar. Well... long story short, the owner, Jeff Chaffin, reneged on the deal his store manager had made with me and I was told that I should've bought my bike at Bike Land so he could make more money from me. He is in my opinion very unprofessional and not customer service oriented. I will never, and I mean never, spend another penny in that store or anything affiliated with the owner. DO YOURSELF A FAVOR AND GO TO ANOTHER BIKE STORE! read more

Friendly Knowledgeable staff! Pricing isn't too bad but the fact that all of the staff ride and are able to convey the message to a variety of clientele is great. No pressure sales! I had a 20 minute conversation about buying a bike and was given literature and encouraged to shop around. WOW ALL good ! read more

Can't thank Bikeland enough for all their help this week!!! After thinking I broke my freehub John and Justin fixed it just in time for IMTX 2017!! By fix it I mean uncovered it was just completely 'gunked' up! The spent 30 mins cleaning the hell out of it. They also put my bike together for me a week before. Thanks guys! You rock! It made all the difference I had a massive PR! Nic G. read more

I went here a couple of days ago to Talk about getting some road bikes for me and my girlfriend. Jud was awesome and answered every question I had. We talked for quite some time and even came back later that day with my girlfriend so she could look around. Even tho Jud knew we were not going to purchase a bike that day he was very helpful and made us feel welcome. When we get back into town we will be buying all of our bikes from here for now on! I will also be bringing my mountain bikes here for maintiance from here on out. read more

If I could give them 0 stars I would. All these 5star reviews must be from friends of the owner. I bought a bike from them less than 3 months ago. I've had to take it in for repair twice since because parts on the bike keep falling off. I took it in for the 3rd time and asked "Is this normal for an expensive bike like this to fall apart all the time?" Their answer, "yes". I asked, "what do I need to do, buy a bike for over $1000?" Their answer, "YES!" as the manager laughed. This demeanor made me angry and I told them I wouldn't be purchasing anything from here anymore. The manager, Mike, proceeded to take my bike off their rack where it was being fixed, refused to fix it, and told me to leave the store. When I called the store back to get the owners information, the manager, again Mike, told me verbatim, " Dude, you bought the shittiest bike we sell." I couldn't believe it. So, two things here: 1) Their bikes fall apart and they know it. These are way too expensive to be falling apart in such a short time. They want you to come back in over and over and over to buy more and more parts to fix it. 2) The service is horrible and rude. When a manager curses at a customer, there is really something wrong there. (Shows poor ownership keeping people on staff like that) Hope this helps anyone looking to purchase a bike. read more

Once again I received amazing support today at Bikeland getting fitted for a new tri bike. The customer service has been so personalized for me here time and time again. The entire staff is friendly, very knowledgeable and there is no pressure. They just want to do their best to get you into the best bike possible. Thanks for another amazing experience at Bikeland! read more

I have been riding for about 10 years. Two years ago I fell and broke my left hip. In November 2015 I came into Bikeland looking for some help....and I got it! I had been to a number of shops and was not convinced to buy. I am 69 years and the road bike I had been riding was too aggressive for me. I am so happy with the help I received and the manager with a few changes made to a Specialized Crosstrails felt exceptionally good. I wanted a bike that was not so aggressive and yet sleek enough for me to make longer rides.... (: Last week I finished 120 miles from Florida City to Key West...Absolutely a great bike! Can't wait to get back to Houston later this month to have it serviced! Once again, Thanks Bikeland for being so helpful. read more

Bikeland - My Specialized Crosstrails bought at Bikeland in the Woodlands. I just finished riding it from Florida City to Key West last week. - Bikes Near Me - Shenandoah, Texas

So I go into this place to get my tires replaced and the guy behind the counter tells me that it will be two weeks to do this... I end up just buying the tubes tools, and tires I need to fix the two bikes myself. Turns out the tires were the wrong size and one of the tubes had a hole in it. Seriously, how long would it have taken for these guys to change a couple of tires. I wasted half of my only day off because of bikeland. read more

Best cycling store in the area! We purchased cleats and pedals and it was a breeze. Outstanding customer service!!

My last 2 bikes have been purchased here & I can tell you exactly why I chose them. When I choose a bike shop I find it irrelevant to mention what brand of chips the mgr was eating or where in the store he was eating chips. It's a bike shop! What I look for instead & what I love about Bikeland is the varied & diverse SELECTION of bikes, clothing & accessories that Jeff Chaffin goes through great pain to keep IN STOCK in his store. Any color combo or the latest color palette of bikes are available at his store. Let's talk about clothing options... Do you hate walking into a store that only carries red, blue & white jerseys? Well Jeff Chaffin does too. As a woman I can appreciate going in & running my hands through all the hot colors & prints Jeff stocks for us ladies. I was able to buy the lululemon/specialized jersey first week it hit the market because Bikeland carries hot product. Bikeland has been in the business for over 10 years, their mechanics have industry certifications & if you need expert advice or service these guys eat, breath & live bikes. LET THEM EAT THEIR CHIPS & get some cool product with good service & tips. read more

I began attending Texas A&M University this fall and decided to get a bike for commute to and from campus from my apartment. I wasn't really sure what type of bike I should get or anything, I had been riding little huffy mountain bikes my whole life but felt like something more comfortable would be in order. The staff at Bike Land was more than helpful in providing great advice and even referred me to looking into brands they are not a vendor for, even pointing me to Bike Lane just down the road to look at some models competitive to theirs. Needless to say, the customer service was more of a selling point than the actual bike and I felt much more comfortable doing business at Bike Land. Since purchasing my bike (Electra Townie, which is an amazing bike!) I have been back to Bike Land twice, once to get a new tube (which they did in front of me, in about 5 minutes) and again to true a wheel because I had taken it off a curb at a considerable speed. Not only did they correct several mistakes after I attempted to get my bike wheel trued in College Station (Aggieland cycling) they did it for much cheaper, and even threw in a discount on the set of fenders I purchased. The folks at Bike Land know their bikes, know their business and the sure as heck know how to keep customers happy. Every time I walk in the store I feel extremely welcome, even though I'm not a road bike fanatic, and they don't talk down to me as if I am a "noob." Great store, great people. read more

I was in the store for about 10 minutes a none of the staff gave me a time of day. Several of them walked by me and did not say a word. I thought their bikes were extremely overpriced and I will not be back. To their credit their store was organized nicely, but that doesn't make up for customer service. read more

Had a fitting with Logan a few days ago and he worked wonders for me. Rode the Bulldog 50 mile on Saturday... the only thing uncomfortable was the miserable weather. Great service all around at Bikeland. They definitely gained a new customer! read more

Very nice on the phone, I called to see if they had a part in stock. The man gave me price & directions. I will go here for any of my future bike needs. read more

I'm in the market for a tri bike, and live in north Houston. I emailed them asking what selection they have in my price range, including some of the Kestrels that I was most interested in. Never heard back from them. Decided to go and visit earlier this week, three days after the email. Stood by the tri bikes, looking them over and comparing prices. A lot of 'booming' sounds from the back, so I assume the staff was moving items around. No one ever came to assist or ask me if I needed help or had questions. Was even ready to put some money down on the Kestrel I liked. As far as I could tell, I was the only one in the store. Ended up driving a mile north to the other similarly named bike shop. Was greeted instantly, and told him I had some questions about a tri bike. He said he would notify the owner who was more of a tri bike expert. Told the owner what I was looking for and my price range. He looked me over and told me the bike he recommends and the price - which was under what I was planning to spend, $500 off the tagged price, and on a bike brand I didn't think I could afford. read more

There is not another store in our near the Woodlands I will ever shop at again. I used to believe in supporting all bike shops and spread the wealth....never again. They say when purchasing a bike you should find a shop that cells like home, this one is just that. Excellent prices, great customer service, and superior products than at other shops. They offer Specialized biked that are by far the best bikes on the road our trails. I already can't wait to go back!!! read more

We had a great experience at this store. After going to the smaller bike store down the way this experience was so much better. We walked in and instantly were helped. They showed us all the bikes in the range we were interested in. Walking us through the differences and how to do gear changes and what not. I haven't biked in years. Probably since 2009 so it was nice to have someone who was patient with us. Everyone else was really friendly too. read more

Michael was wonderful. I came in on a busy Sunday knowing very little about what I wanted. He took the time to walk me through many models, fitting each one for me to take a test drive. He never rushed me, never made me feel like a novice. I left with a bike I love and have been on it every day since I bought it. It was my 3rd stop at bike stores and had it been the first I never would have looked elsewhere. read more

This is a great bike shop because of the people that work there. They take the time to teach you about your bike and help take care mine when I mess it up trying to handle my minor maintenance. Logan and Mike and the rest of the team all ride and know their stuff! read more