Great to see a bike shop that is community driven, I just moved a couple of clicks away and have…read morealready benefited from the first day I walked in. I will definitely check it out when I retire and replace my ancient but trusty Madone

I've been looking to purchase a bike for quite some time but I was not sure what kind of bike to…read moreget that suited my needs. I walked into Trek to see what they had in stock and was met by one of the most friendly, non-pressure retail environments I've ever experienced. Dana at Trek Bicycle was an absolute gem and completely set me up with what I needed to walk out with the perfect ride and begin my journey cycling. Not only did Dana ensure that I found the right bike but also made sure that I had the safety gear and bike essentials needed for a smooth ride. The entire staff is extremely knowledgeable and it is clear that it's a passion for many of them. Definitely check Trek out if you are looking for a new bicycle or already have a passion for cycling/mountain biking.

I bought a bike here in 2009 and now I bought another bike here. The people here are pretty…read morefriendly and helpful. Two weeks after I bought my bike the pedal started sticking so I brought it back, they changed it for me without charging me. It's not a super big store but they have a good selection of helmets and other accessories. Bikes do go fast these days in the time of covid though which is why when I found the size/color and brand (specialized) I wanted I bought it right away. I'll be back when my bike needs to be serviced or I need any accessories......

The folks here are always so pleasant (and also patient)…read more My wife and I decided it's time for our daughter to get a new bike. We have barely a clue on what to go with and certainly required advice for the right bike. While their supply was limited, he was able to recommend a bike that fit our daughter perfectly. He allowed our daughter to give the bike a test in the parking lot and didn't rush any decision. In fact, another employee did a quick tweak to the bike and let my daughter go for another spin to see if it made the use of the gears any easier. We also learned that they have a buy back / trade in program for children's bikes since the kiddos tend to outgrow their bikes quite quickly. I recommend anyone in the area to include this place when seeking out a bike. I bought my previous bike from them about 10yrs ago and remember the same high level of service and support.

Great shop and great service. I have been going to Obsession Bikes for over 12 years and this is as…read moregreat as their bike store.

Don't bother driving there, nothing they have on the website is in stock. May as well just go to…read morethe company's website and order from them. He said to "drive to Bellingham to try it" . Would not recommend.

Bought a bike today for my goddaughter. I was on a mission to get it done today as I needed to…read moretrek all the way from Vancouver, under a tight work schedule. First stop was Trek Bicycle on Westwood Street. No stocks available, and they seemed too busy to answer questions. Hmm...that kinda layback and hipster attitude seemed far too familiar as I'm in the coffee business for 20+ years. Then we rushed over to Kinetik Cycles. Sales person seemed way too passive, and when we were shown a couple choices (my goddaughter needs a small or an extra-small frame), not much help was given about the seat height adjustments. I understand that the Kona we first tried was built a certain way where the seat stem was way too long for a small frame. The minimum seat height was so tall that it defeated the purpose of calling it "size small". We asked how we could make it possible to accommodate the height so my goddaughter could do a proper test ride. (Of course I know of a solution...just find a shorter seat stem and substitute it for a few minutes worth of test ride)...Nothing from the sales person, just a shrug of the shoulders, and followed by "if you buy the bike, we will saw the seat stem short for you". The more senior looking person behind the counter didn't offer any help as well. So basically it's like take it (for a spin) or leave it situation. I was seriously not impressed but as I mentioned earlier, I was on a mission to get a bike today. We've finally decided on a Devinci. Next, I asked about bike lock choices, and I forgot the brand I've recently bought (ARBUS...I later recalled). So I described the lock as metal plates folded together kinda lock. The sales rep said they do not carry such style, except u-shapes, and chains. As I proceeded to pay for the bicycle, helmet, and gloves I realized the ARBUS locks were just stacked in boxes, right next to the other locks. So after this long story, I guess one can comprehend how lay back and unenthusiastic the service was. And I'm about to make a point here...Kinetik Cycles, you've dropped the ball. I could have bought the second bicycle for myself on the same visit, but I've made up my mind to make that purchase somewhere else on my way back to Vancouver the same day. Please refer to the enclosed receipts...one purchase from Kinetik Cycle (which I reluctantly went through due to a tight time window), one purchase from Rad Cycle on Fraser and Broadway (very pleasant experience from real people working, and providing real service and advise at a greasy and not very rich looking shop). Not going back for more hipster attitude.

best bike shop ever. Chris is very easy to talk to , He also…read moremake it happen for you ,highly recommended.

We were greeted the moment we walked into the store. All the employees we interacted with went…read moreabove and beyond for customer service. We would highly recommend this store to anyone looking for quality products and services.

Great bike shop! Excellent mechanics and very helpful. I have had many modifications done by…read morecrankys and I purchased a mountain bike from them. Great people to deal with.

Arrr, I wandered into Crank's Bike Shop seekin' a trusty steed o' two wheels, and by Blackbeard's…read morebeard, I found meself a vessel worthy o' the seven seas--or at least the bike lanes o' Langley. The crew be friendlier than a parrot with a cracker, an' they know their craft like a shipwright knows his keel. They tuned me old rustbucket till she ran smoother than a mermaid's song on a moonlit tide. Prices be fair, like a split o' treasure after a clean raid, an' they've a trove o' shiny new rides that'll make any landlubber dream o' adventure. If ye be seekin' honest work, fast service, and a crew that treats yer bike like it were the Queen's own galleon, then hoist anchor and set sail fer Crank's! Verdict: - Would plunder again.

Just another yuppie store on Commercial giving nothing back to the community and treating the…read morelocals like dirt. Customer service was worse than their prices, and their prices are exorbitant. The same bikes cost %15 less on Broadway.

I'm sure if you can get in that the service here is great from the other reviews…read more Here's the but. But when I called to see if they had any space for a tune up they said they don't take appointments but to try bringing it end of the day to see if they had any space. So here I am. My day off. Walked my bike here (since the tire isn't working properly and rubbing against the Mount) at the end of the day to see if I can get it in. 'No sorry we don't have space.' 'And we don't take appointments' So no appointment. Well do you think you'll have any space later? Like can you give me a better time to come by since I can't make an appointment? When you might be less busy? 'Nope. Oh we can put air in your tires for you though' My tire that isn't working...yeah cool...uhm no thanks. 'You could try this other bike shop at this other address you'll have to walk to' I guess thanks for wasting my time. I'll just trudge back up the hill I guess.

Took my e-bike in to be repaired, and it WILL be the last time I bring a bike in to get repaired…read more Was told to bring my bike in last week of March, and I would receive an email or call to let me know when to bring it in. I did not hear from West Point Cycles - West 10th. I decided to stop in to find out when to bring the bike in, they told me to bring it that day. They had a date to repair my bike and was told the bike would be ready for pick up on Tuesday, April 8. I called on Thursday, April 10 - as I did not hear from them on Tuesday, or Wednesday, they advised they had my mobile number listed as a landline (why I received no notification) and why I did not receive anything via email is another mystery. Thursday's call advised the bike would be ready that night, or Friday, April 11. I decided to call Friday, April 11th and told me my bike would be ready tomorrow Saturday, 12. Then the manager Dave called (unprofessional) advises that the bike will not be ready until Sunday, April 13, as a part needs to come from their Langley store. They did not have a repair date like they told me of Saturday, April 5, or Sunday April 6? The bike was able to change gears prior to taking it - now it won't. They never advised this when I picked it up. I have lost confidence and trust in West Point Cycles - West 10th - I feel that I have been strung along, and they keep coming up with excuses why my bike is not ready. The lack of customer service is mind blogging and how does an organization operate with this much lack of service and care to the customer. It is the customer who is doing leg work when you want a bike repaired here. They did offer me a discount on the repair - which I refused.

Rain is an awesome person who is patient and knowledgeable. I highly recommend dealing with West…read morePoint Cycles and Rain if you get the chance.