Went in test drove a ford f-150, told them I wanted it. Ask for an out the door price. Got quoted 47k from salesman. Confirmed that price multiple times through text. Went in and signed all the paperwork and got my plates the whole time listening to what a great deal I was getting. Got almost home and salesman calls and says he made a 10k mistake and I had to bring truck back or 10k or they would come take it. In the meantime they locked me out of my email receipts and cancelled my plates. Had to bring them 10k to keep my truck. Remember back in the day when a sale was a sale once you signed the papers. read more

When we called, they said bring the car into the service bay in 37 days, when we took the car in, they said I can check you in but it'll be one to two months before we can take a look at it and fix the minor problem that you have what a joke of a dealership I'm buying a Chevy Next read more

I don't know why they require you to have an appointment. I created an appointment for Tuesday at 5 o'clock and arrived at 4:30. They took me in right away. (That's a plus) they didn't finish with an oil change and tire rotate for an hour and 40 minutes AFTER THE APPOINTMENT ARRIVAL TIME they did not finish until 6:40 Why did it take so long!! It seemed they didn't even start on my vehicle until 5:45!! I was watching from the door because I was hoping he was almost done and I saw him starting to remove the tires for the rotate at that time. Why did they start 45 min after my appointed time!! Why do you even have appointments when you don't plan on honoring other people's time!! Then the service person gave me attitude when I showed concern for how long this was taking. I understand he may have had an issue closing the hood but that was the last 10 minutes as I was watching from the door. Now I have to resort to using YELP to give feedback because for the first time in over 5 years that I have been going to your establishment I did not get a link to provide feedback?!? Is that because the service advisor gave me attitude during my checkout?! read more

highly recommend bill brown Livonia Donna Buchanon was amazing she went above and beyond for me to get out of my truck that I got from a another ford dealership. had a extremely high interest rate and Donna gave me the knowledge and information needed to understand how things work and explain how II should do things in the future her and her team worked hard to get me into something nice and affordable. when say I'm more then happy. Go to bill brown Livonia they take good care of you. Go see Donna. You will not be disappointed read more

Salesman will work with you on all your questions.Always giving you opinions on your purchases.

I had a facorty issued recall for a part on my car to be serviced, and got the car back with more problems than when I dropped it off. Horrible, stay away from the dealership if possible. read more

It took Bill Brown Collision 4 months to fix this. Don't think I'll be going back, Ever!! read more

Bill Brown Ford - It took Bill Brown collision 4 months to do this repair. - Car Dealers Near Me - Livonia, Michigan

I have a continual issue with my Ford Focus, which Bill Brown Ford has already claimed to have fixed once. Since they didn't actually fix this issue, I had to go through the trouble of making time for another appointment. After calling in yesterday and being made to feel like an inconvenience, I was finally able to schedule an appointment for 7am today. To my surprise, there was an enormous line at when I arrived at 7am and it turns out an appointment time means nothing at all. I went inside the service area to ask to change my appointment and had the unfortunate experience of dealing with the same person I talked to on the phone yesterday. I asked to change my appointment and she said they wouldn't have another time open until next week, wjich is obviously untrue. I said I can make any time work because I need my car fixed. She replied "Well if you don't want to wait in line, you're going to have a hard time". I completely understand a short wait, but as you can see by the attached picture, having an appointment means absolutely nothing. Making the appointment itself was already a chore due to this woman's lack of ability to speak to customers properly, but I was willing to put that aside and hope for the best today. If you have a Ford Focus (my apologies) take it anywhere else other than Bill Brown Ford for service as they just must not care about customers. I will now spend the rest of my day off finding any other dealership in the area that can and will take care of my issue. read more

Bill Brown Ford - This what you're met with when you make an "appointment" - Car Dealers Near Me - Livonia, Michigan

IF I COULD GIVE 0 STARS I WOULD! UPDATE- picked up the car at closing and the headlights now aren't working! When I dropped it off my lights were working and when I went to drive home with no power steering there were also no lights on the car! I had to hold the brights on so I could even get the vehicle home safely. Coincidence? I think not -the car was still needing to be taken down from the service bay when I got there to pick it up! My car had a known defect with the steering and my son almost got in a car accident when the power steering went out on him while driving! The car only has 61k miles on it. I brought it to Bill Brown Service where I was told I'd have to pay just under 2K to fix something that would have been covered if it would have happened within 10 years. A couple years earlier. But since the car wasn't driven enough in those 10 years- the issue never happened - till now- still Ford's Manufacturing Issue- doesn't go away after 10 years. The Customer Service Manager Jason Ellsworth said he'd give me 10% off . So I'd only have to pay 1800 vs 2k for a known issue. Was told if this car had more history there he'd go lower. Since the car had been taken to Blackwell prior - they offered to do at least 20% off. I asked Jason if he'd match that so we wouldn't have to drive the car to the other dealer since there is no power steering and very hard to drive the car and he said no so sadly for another $193 ish dollars he rather have me drive an unsafe vehicle and take it to another dealership who's willing to give me at least 20% off. Go to Blackwell ! They understand customer service! Apparently Bill Brown is more concerned with the bottom line than CUSTOMER SAFETY! read more

I just lease a new Ford Bronco Sport from Bill Brown Ford. Jeff Muntean handled the deal. Jeff was knowledgeable and patient. If you are looking to purchase or lease a new Ford, definitely contact Jeff! Everyone I dealt with in the sales department were all excellent! Great customer service! read more

My Salesman, Thom Howard, was amazing! He made purchasing my new F-150 a breeze! I highly recommend him and Bill Brown Ford! read more

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I purchased two F1 50s from Laurie Kunutson at Bill Brown Ford and the service is amazing that's why I keep going back. Laurie is awesome. she will work with you to get you exactly what you want. If you go anywhere other than Bill Brown Ford to buy your vehicle, you've gone to the wrong place! read more

Twice I have waited a month+ for an appointment to get my car serviced. I took the day off work got to the dealership at 8a and was told they would not be able to look at it for at least 2-3 days!! Really shabby customer service!!!! They have lost my business!! I will take my car elsewhere! read more

Just made the switch from GMC to Ford. Highly recommend seeing Marty! I met with him in mid February for more information on different interests I had and settled on a new Ranger. He was very informative and knowledgeable! He emailed me early this week that my new Ranger came in and was available for me to come in to check out. I could not be happier! The truck is amazing and beyond what I expected! Marty made this switch such an easy, smooth process. He was always very prompt with his responses and very personable. Highly recommend seeing him for your new Ford read more

Bill Brown Ford - Car Dealers Near Me - Livonia, Michigan

Joe Hersey the manager just said to me "we have no time for you, take it someplace else". This shop was refusing to give me a quoted price for the work and I was trying to understand why. They were very unhelpful and gave me the run around every time I asked questions. I would avoid this company, bad business. I asked for them to show me what work needed to be done and they wouldn't. They said they found 5 dents other than the hood but wouldn't show me. Wouldn't show me any of the paper work or notes from their PDR guy. They just wanted me to give them my car so they could bill what ever they wanted to insurance. Update, took my car to third place and they could only find the hood and 1 dent on the fender. Bill brown was lying so they could charge more. read more

I continue to have good experiences with Bill Brown Ford. Whether a simple oil change, "the Works", or a recent body shop repair, these guys have consistently delivered. Today I got my car back repaired, spotless inside and out, and even smelling brand new. Pick-ups, drop-offs, loaner vehicles... They have helped make everything easy. Superior customer service, (thanks Joe Schutte) text updates... Could not possibly ask for more! Thanks!!! Chris read more

I made a service appointment last week. Had recalls for months. I went to Bill Brown service and was informed they had no loaners available. I rented a car for 3 days wed- Sat. 300+ dollars . Got frequents text on how my car was and when it was to have a technician to look at it. Person just kept telling me how no tech was available to look at it . Finally got my Explorer ST, Having no one looking at it for 3 days. I can't afford a lousy company like Bill Brown Ford. What a waist of Time . I can't believe this place is still in business . I will never waist a second more of time with this. Place! Thanks for nada! See you never again! ---Mark R. PS .Bill Brown Sucks ass! read more

Called to have car towed due to dead battery/ no power issue. They're scheduling appointments out 2 months!!!! How is a person supposed to get to work? Useless! read more

Leasing 2023 Escape and very much appreciated Zac finding a price I can afford. Since they have so many cars in stock, I was able to get what I wanted. Quick delivery and very happy with it. What I really liked was that he was available to text if I had question about technology. Will always go to Bill Brown and QuickLane. read more

Do not do business with them. They show inventory online but do not physically have the vehicles they show. It must be a way to get you in the door and then try to sell you something else. Disappointed to say the least. read more

Bill Brown will gladly sell you a car, but if you need it serviced GOOD LUCK. I have tried twice to take my 2018 F-150 that I purchased from Bill Brown to the dealership for service covered under the extended warranty that they also sold me. The first time they said they couldn't look at my truck for 3-6 MONTHS. The second time I took it in to be evaluated, made an appointment for the service to be performed and when dropping off the vehicle was told they would look at it in 5-7 days! I'm not sure how many people can go for a week without their vehicle but I know I can't. I was not offered a loaner car which wouldn't have been much use since I rely on my truck for recreational activities. I'm not sure who is running that service department but service is the farthest thing from their minds. (I called another dealer in the area and have an appointment to FIX the issue in one week. Now THAT is service. I know where I'll be going for my next truck.) read more

The Quick Lane/Fast Lane has become a joke here. Dropped my vehicle off this morning, I was asked if I had an appointment and I said no isn't this Quick Lane? I told her I would drop it off, she took my info and entered it in the computer while taking my keys. I thought everything was okay as I was dropping it off for a few hours. A second employee who then rudely came up and said if you don't have an appointment you'll have to leave it over night. This is Quick Lane. Used to be 30 minutes or less. Now it's Quick Lane with a two day wait for an oil change. Therefore, if you want the works package make sure you drop your vehicle off in the Quick Lane department and expect it back in two days. read more

First and last time I will go there. They had Stan deal with us and right from the start it seemed like he was discouraging us from leasing a truck. Just a negative attitude altogether. We found a truck that was available, and looked it over, then he worked up the numbers. We told him we needed to go home and talk it over and he said he would hold the truck for 24 hours. We called him twice that evening to ask some questions. He did not call us back the 2nd time. In the morning we decided to go ahead with the purchase. We left a message for him to get the ball rolling, but all we got back was a text from Stan, telling us the truck had been sold and he did not realize it when he showed it to us. Now either he is a very bad sales person, or the company is not very organized in how they tag their "sold" vehicles. Either way...they've lost our business. read more

AVOID THIS PLACE AT ALL COSTS. My recent experience with Bill Brown Ford was terrible. I was attempting to have a dealership buy out my lease contract and potentially acquire a new lease; Bill Brown Ford was recommended to me, so I visited. As well all know, the used car market is at an all time high right now. Who doesn't want the best bang for their buck? After offers from carmax, a few other dealerships, and carvana. I wasn't in a rush, and just wanted to shop around. Like I said previously, I was recommended to give Bill Brown a shot. My visit to the dealership lasted over six hours on a single day and the interaction between the employees and I for a week. This is what my time with Bill Brown Dealership consisted of the following: The first sales rep I spoke with was initially very kind and helpful to me. His name is Zac Archer. We spoke at length about the buyout process and all seemed to be going well. He agreed to match Carvana's offer and I was ready to make a deal. Suddenly, the flip switched when I stood firm on not wanting to make a lease agreement that day. Now hear me out, I was ready to make a deal to SELL the car that day. I still needed a car and had 100% intention of working with him to find me a new one. I was just unsure of what vehicle I wanted and I was still trying to figure out what vehicle to get. The rep became exceedingly rude and condescending towards me by shaking his head at me, repeatedly sighing and talking down to me. His pricing then changed and was no longer in agreement to what we discussed. The kicker came when he openly joked about me to his co-worker in front of me, with the joke implying that I was stupid and did not understand the process because I was a woman. He then spoke to the male I was with saying, "what does she not understand? Am I not making sense?" For whatever reason, I'm not sure why he thought my friend wouldn't inform me of him talking badly about me to, once again, my FRIEND, but my friend pulled me aside and told me he needed to take a walk because of how upset he was that Zac would talk badly about me to him. My friend told me we needed to leave immediately. This place doesn't deserve my business. I returned back and ended our conversation. I told him to have a good day and walked away. I went to the front desk and asked to speak to his supervisor. 2. After requesting to speak to his supervisor, Matt, the conversation I had with him, I was left in disbelief. I tried to broach the subject of the previous rep's conduct but was shut down. I commented that the rep's behavior was the reason I was not completing the sale today, but the supervisor replied with, "Well, ya win some and you lose some. We're the number one Ford dealer in Michigan and we aren't hurting for business. Losing you as a customer won't hurt me at all." Zac ended up messaging me asking to do a deal. I agreed to try again. We set up a time for the next day. Then I received this email several minutes later. "We are no longer interested in this deal." And that was it; no explanation, no phone call, nothing 3. After the shocking display of arrogance by the supervisor, I left and attempted to reach the general manager, David Tashman, several times, but was forwarded voicemail each time. 4. After one of my calls, I was connected to a person directly below Mr. Tashman who wanted me to discuss all that had happened with my visit. He informed me that the employees conduct was abhorrent. He asked if I would come back and try again with a new rep. He and I set up the buyout, as well as a new lease that for all intents and purposes was finalized between us. We set up a meeting the next day to complete the buyout process, as well as sign the new lease agreement. He told me he would call me back. Never did. Overall, my treatment at Bill Brown was shockingly poor; not only did they treat me poorly as a customer, but also as a human being. They are rude, arrogant and lack accountability for their actions, which drives their poor conduct. Bill Brown may just be the number one Ford dealer in Michigan, but they rank last in every quantitative statistic available. With behavior like what they displayed, their number one status will not last due to the nasty behavior. I do NOT recommend doing business with this dealership. I do recommend Taylor Ford. These people are QUALITY. Jerry Arrowood is the manager at Taylor Ford and he is what Bill Brown employees should strive to be like. Alexander Ash was my sales rep. They will take care of you. They will be patient with you. They'll make you comfortable in every aspect. read more

Ordered a 22 Maverick on 10/06/21 was told by Ford customer service my truck was being shipped. Dealer says it's not mine! Their selling it to someone else. 15 years with these cheaters sending all my Ford A plans to them only, and this is how they treat a Ford employee? Hello North Brothers! read more

Joe and his staff are amazing to work with at Bill Brown Collision Center, they do very good body work and I would not bring my vehicles anywhere else. I've brought multiple mustangs to them over the years and they've treated my car like it was their own returning the car looking brand new and clean inside and out. I've been to other dealer body shops in downriver and this place is by far the best to work with. They are honest people and each time I've been there they have gone above and beyond to help me. Great customer service comes from great management that cares and they have treated me like I was more than just a customer and that level of service is hard to find these days. They also provided me with a free rental car when my insurance company and other shops in the area would not. They are just great people to work with and they've gained a customer for life. Thank you! read more

My wife and I have been getting our leases at Bill Brown for quite some time.Our last three cars and my wife's company fleet vehicles were leased/bought through Bill Brown. Normally we've not had any problems, but this time around my wife leased an F-150 Lariat edition. Virtually from day one the car had issues. Three days into the lease my wife's car started having transmission issues. It took them roughly a week to finish it and give it back to us but they couldn't tell us what was wrong with it. Now here we are, 6 months later, and her car has a complete gear shift malfunction. Now we're being told we can't even get a loaner car, they don't know when they'll have the part in to fix her car, they expect us to still pay the lease unless the repair goes over 45 days, and we must pay for a rental car ourselves and won't get reimbursed back anything but $60 a day after the repair is completed (Per Joe, the service advisor) Keep in mind both my wife and myself last three cars have been leased through Bill Brown and my wife's personal business buys all their fleet vehicles from Bill Brown. You would think this would mean a little bit more in customer service and loyalty. My wife is especially upset because the service advisor who's working on the case for my wife's car is rude, does not give her feedback about developments with the car, and just kind of blows her off because they have more important customers. I do believe this might be our last time leasing with Bill Brown if this is how Ford treats their customers in general. We might have to just start going back to driving KIA cars. read more

Short and sweet I have called this dealership twice about a simple computer reset that only a Ford dealership service center can do for my F150 and it's been 2 weeks and I have not heard anything back. I had left messages for their service specialist on both calls. Still nothing. Very dissatisfied. Especially for something that should be a quick and easy task. read more

We have always enjoyed working with Joe Schutte in service department and Chris in Quick Lane. They are both an asset to Bill Brown Ford. They are approachable, knowledgeable, and helpful with our car needs. We are very satisfied with the service we have had on our cars. We highly recommend them and this dealership-Exceptional!!! read more

I've heard great things about this place. I even heard they are the #1 dealer!!! So I gave them 5 tries over the phone to make an impression. I got no positive response nor did I get anyone to help me out. First guy argued with me and didn't want me to lease a vehicle. Said it was a bad idea. And just to buy. I said no and asked to speak to someone else who is willing to help. He hung up on me. I called back and got the same guy and he said "oh you" and hung up. I then tried again and got nothing but dead air. Then called back and some other sales rep said they have no cars. WHAT??? Really? I called the competition who was glad to take and accept my terms and I went there to buy a car. read more

The "Can't Do" Dept. is certainly hard at work at Bill Brown Ford (BBF). We went in to look at a 2017 used vehicle. It had a few minor issues, but nothing major. I had a number in my head that I didn't want to go over, and made an offer, and even a secondary offer that was reasonable and acceptable. The salesman allegedly went to see the 'wizard behind the curtain' upstairs (that process is SO old, they should be embarrassed they still use it) and came back with (another embarrassing) counter offer. Ummmmm, $200 off instead? No thank you! And to make matters more embarrassing for them, he didn't even attempt to direct me to another vehicle - he just let us walk out the door - and right down the street to Ralph Thayer! (See that review separately). Bottom line...BBF apparently feels they are the be-all-end-all of Ford Dealers in Livonia. Again, no thank you- & never again. read more

Went in for an oil change fluid replacement tire rotation and multipoint inspection. ran out of wiper fluid two days later and at next oil change 5k miles later tires had worn bald on inside tread due to not being rotated. read more

Worst experience ever! I walk in and a short older man with AirPods in asked if I had an appointment. I told him no and he started looking around like he wasn't going to be able to help me which I found very off putting. Then he says he'll talk with me briefly since he had a second. When I sat down I told him what I was looking for and he gathered some information he needed. When he typed a name he said " oh it looks like you're in somebody else's name" I told him I'd never been inside that dealership and just talked with somebody briefly over the phone.he then acted like he needed to pass me off to somebody else since this persons name was on my file. I simply asked why it mattered and if we could get back to talking about the vehicles available to which he replied " that's just how we do things". Then when we started talking vehicles he said that Ford doesn't buy vehicles although two other ford dealerships told me they would be happy to buy mine. I simply got up and left. Can't believe they are still in business! read more

I have been a loyal customer for years and while most of the staff is friendly, there is absolutely no intention of efficiency that I could see. I saw more workers on their cell phones and hanging around joking than any of them working on cars, that just sat there untouched. No sense of urgency while there was a waiting room full of frustrated people. It should not take 2 hours to change a tire. read more

Scheduled an appointment to have a recall fixed and an oil change. Arrived the afternoon before the appointment to drop my vehicle off because that's when my ride was available. I showed up at Quick Lane because that's the only place that I could park and the only place indicating service. The manager Chris said I was in the wrong place and then asked if I had purchased my car there. I told him no and he started to get an attitude. He said to go to service "back there" and pointed behind him. I left and went to the other building. Given Chris's poor attitude and poor customer service I asked to speak to a manager to explain what has occurred and to explain that no one notified me where to take the vehicle and that it's hard to find anything at this dealership. The first thing he does is say "well if you had purchased your car here we would when explained everything." I asked if buying my car at another dealer was an issue and if he still wanted my business. He stated he did and I explained to him that I didn't want heads to roll nor did I want any gratuity as I was just wanting to let him know what had occurred and see about making sure I didn't waste my time again. I told him I wanted to get my car taken care of by Bill Brown but that given how I was treated and the constant issue of not leasing my car at Bill Brown, I would probably not return. Shawn the customer service manager then gets upset and states "well if that's the case you should probably just leave now. We don't want to service your vehicle!" After telling him that was an asshole move I left and called the general manager. The general manager called me back and explained that Chris at Quick Lane messed up and that never should of happened. He offered me a free oil change but I again told him how I wasn't looking for a freebie and that I feel the fact I didn't lease my car at Bill Brown was an issue to them and I thought they were a Ford dealer and should be fixing recalls. He stated "well we are an independent business" and "we choose who to do business with." I'm glad to see the manager finally tried to make things right but this after he argues with me and tries to deflect things on me. If there wasn't an issue of where I leases the vehicle WHY DID 3 MANAGERS BRING IT UP??? I wonder if Ford shares the same response to their customers when they try to fix a mandated recall? Offering someone an oil change, which costs the dealership pennies in the scheme of things, doesn't replace treating customers so they want to return and do business there. My wife and I have had multiple oil changes and some minor issue at the body shop but apparently that doesn't warrant Bill Brown to want our business. My issue was super minor but think about my experience when you are deciding to spend your money. Lots of other Ford dealers and service departments in Metro Detroit will gladly take my money and yours! read more

Quick Lane???? 3 hours for an oil change. They jumped other vehicles ahebad. The techs were servicing their ATV instead. Last time I came they ran my other car through their crummy carwash al read more

We have been long time Bill Brown Ford customers -- TOO LONG (like 30+ years)... it has gotten to a point that they see an easy sale and do nothing to facilitate it. My brother works at Ford and seems to do all of the leg work. Dave has literally screwed up more deals and doesn't seem to care, AT ALL! Our family does all the work, finding cars they want from other dealerships - Dave just can't see past his nose and parking lot. Most recently with my 80yo mother - it's all about the sale and commission. Even my other family members have started to go elsewhere. A dealership should be the 'Frontline Face of Ford' - Bill Brown Ford has turned many of us off and we refuse to even buy any Ford product! Customer brand loyalty is one thing - but their loyalty to customers is completely different... it's all about the bottom line, not a satisfied customer. read more

I leased an Escape here in February, and have been very happy. I received excellent customer service from my salesman (Stan); he worked with me to find the right model, package, and pricing to fit my needs. I felt like he really listened to what I wanted in a car and found the right solution for me. read more

Having been a long time customer of Bill Brown Ford for approximately 30+ years, it pains me to disparage them, but in my opinion this dealership has been slipping the last few years. Between my family and our family business we have bought or leased dozens of cars from them over the years. Our first indicator of decline was in the Spring of 2018 when we went to trade in our Fusion that had very low mileage and was in Excellent shape. The rep said he couldn't come close to our trade-in expectations and blamed the appraiser. We had done extensive research so we had a pretty good idea of about what it was worth. Reluctantly we drove the 30 minutes NW to another Ford dealer who not only gave us what we were asking for trade-in...we actually left with a new Escape and a $400 check. Fast forward 6 months when my new company-provided F150 required some attention. This was a fleet vehicle that was delivered to my home office so it was not purchase from Bill Brown. I first stopped in for assistance with my Ford Pass Ap. After patiently waiting for approx 30 minutes for what I thought was a simple question, the desk finally snagged a gentleman who agreed to help. The first question out of his mouth was "where did you buy this?" I explained I was a longtime customer but......He helped me resolve the issue but he wasn't thrilled to be bothered. A week later I scheduled a recall issue with the service department. When I brought it in the porter who flagged me in seemed very aloof and somewhat rude. I attempted to make small talk as I waited to be written up but he seemed annoyed. My service adviser greeted me and his first words were again "where did you buy this?" Again I explained it was a fleet vehicle....I went to pick up the truck towards the end of the day and the same sour attitude porter brought me my dirty/salty truck. I asked him if they'd quit running the serviced vehicles thru their wash rack? He shrugged his shoulders and said "there was a line". I had a tip in hand but he certainly wasn't getting it. Of all the cars I've ever had serviced there, this was the first time they'd not ran one thru their wash rack upon service. Coincidentally this was the first service that I hadn't purchased from them. I had intended to have my regularly scheduled service work done there but I think I'm done with BB Ford at least for now. Sad because they've been a strong and solid presence in our city for years and I'm a strong supporter of local businesses. And BTW....you can forget their so called "Quick Lane". The few times I went for an oil change with other vehicles, I was told the wait was extensive but I could leave my vehicle for an oil change if I wanted. I guess the term "Quick" is relative in their eyes. Sad.... read more

Car buying can be stressful. Car buying while your family is dealing with a crappy summer spent in the hospital can be totally 100% not a good experience. Marty Pearson was a rock star salesman. He worked to make the experience as perfect and low key as possible. Everything was handled remotely until I signed the final papers and drove away with my new Fusion. He even traded cars with another dealership so I could get a sunroof on my car. Super wonderful and everything I needed at this point in my life. read more