Enjoyed our stay. Good location close to subway stop. Clean rooms and excellent view from my room…read moreon 34 floor. The resort fee seems a bit high but we did enjoy the observation deck at Prudential building that was included. The club lounge was good and restaurant on second level. Only complaint was the bathtub and shower was outdated. Victoria at concierge desk was very helpful.

I've been coming here on and off for decades and sadly the trendline is down. From the…read moredecor/finishings in the rooms, to the 72-hour cancellation policy to restaurant food to the surrounding mall which I'm guessing has been dead since Covid (and formerly was vibrant), it's all trending the wrong way. The worst is today I had a simply stunning "customer service" experience on their "Service Express" line which makes a joke of the whole concept. First I had to call on speaker because the phone was broken. Second, the agent was combative beyond imagination trying to convince that I'd left my DND tag on the door -- when we absolutely didn't -- because they'd failed to restock the in-room coffee (but, uh uh, made up the room -- so more proof that DND was not on the door). She was the worst listener ever, interrupting me the entire time. Final hint: if you don't want people to complain in public, give them a way to do so in private. You've got not public email, the Twitter link to your account gives a 404 error, and I'm not calling the Service Express line to complain about Service Express.

The renovations here were absolutely worth the wait. I love the new spaces, and the redesigned…read moreExecutive Lounge is stunning. This is a large conference hotel, and over several stays I've consistently been impressed by the customer service. My first visit was while the hotel was still under construction. I actually lucked out with a lower rate because of some of the negative reviews at the time, but what stood out to me was the hotel's transparency. Before I arrived, they sent a note explaining the construction and even provided bonus Marriott points for the inconvenience. I also found the rooms to be exceptionally clean and spacious, which is why I continued returning throughout the renovation period. The location is another major plus. It's an excellent area for walking, shopping, and dining. I just returned for a one-night stay and was honestly disappointed that I couldn't stay longer to enjoy all of the updated amenities. Kaiya at the front desk checked me in with such genuine warmth that it restored my faith in hospitality after a few disappointing experiences elsewhere in Boston. I had a last-minute work schedule change and needed an extra night after I couldn't extend my stay at my previous hotel, and the welcome made all the difference. The housekeeping staff were also warm and friendly, and Haley was incredibly prompt and helpful. Boston is an expensive city, but I believe this hotel offers outstanding value for the nightly rate. Between the beautiful renovations, excellent service, spacious rooms, and convenient location, it's become one of my favorite places to stay. I can't wait to come back. Valet parking is $72 so may want to consider a nearby lot of street parking which is free 8pm-8am: you would just need to review the signs carefully

This is the worst Marriott property I have stayed in. The rooms were incredibly small, featuring…read moretwo full size instead of two queens. The walls were PAPER THIN, where you could hear the entire conversation and movements of your neighbors. We were placed near the elevator, which can be heard humming and squeaking through the paper thin walls all night. Our room was not clean, with streaks and smear all over the interior of the windows. Our bed sheets had a hole in them. The bathroom tub has grout that was crumbling and falling into the tub. While the location is convenient and walkable to much of Back Bay, I'd prefer to stay elsewhere on our next trip to the city next month. There was black mold on the ceiling of the shower. Maid service did not bring us any washcloths, only hand towels.

We rented a property managed by Salt and shine rental, Casa de Sol on Bayview Rd in York, ME. The…read morekitchen was updated with new appliances, cabinets, flooring, etc. The information on the website said it sleeps 8. When we arrived we realized that only two twin beds had comfortable mattresses, the two queens had old mattresses with no back support so that your legs were higher than your body (first floor bedroom). The mattress was probably a 30 year old Bob's discount mattress (it was completely sealed in a zippered mattress cover, so you wouldn't see how yellowed in color it was) which probably was never great and now just old and worn out. There were two twin beds upstairs with pieces of foam pads, not real mattresse. When you laid on them you could feel the slates in the box spring. When we complained about the beds, the agent said that they never had heard this complaint before and were surprised. When we told them that it was on reviews on VRBO (the last two reviews), they changed their story to, "We never had anyone tell us directly". I don't like when agents are deceptive. The upside is that when we complained they replaced the twin mattresses upstairs but didn't replace the bad queen mattress in the first floor bedroom or the queen mattresse upstairs, they put a piece of foam under it, which didn't fix the old mattresses. When you rent a property, the most important thing are the beds and this queen bed was the worst bed we have ever slept on. The bedrooms are of good size and get nice natural light. The bathroom upstairs is updated and big with alot of open space, but it could be nicer if they had another cabinet to put toiletries on, especially if you are going to have 6 people upstairs. Another deception, was it said they had cable tv, but when we arrived, they didn't, just the spectrum app, which isn't cable. So no local news and weather. The TV's did have Netflix, etc. which was good. The house had adequate pans, utensils, etc. They only had 8 dinner plates, a hodge podge of bowls, glasses. If you have a group of 8 persons staying there, you will need to wash dishes and glasses after each meal. Refrigerator, dishwasher were new. Sink was new also. They did not have a dish rack in the house, so no where to dry hand washed dishes other than the counter. They had one small dish towel, fortunately we brought some from home, but they should have dish towels as a standard. Washer and dryers worked well. The systems in the house were noisy. The water heater made a racket when running which is in a closet on the first floor. When water was running in the house there was noise (buzzing) coming from the water main which is under a cabinet in the kitchen. There were air conditioners in the bedrooms, which were old and loud, but worked, but no air conditioning in the main living area. It wasn't too hot the week we were there, so it wasn't a problem. Its unfortunate that the houses beds are so bad. My advice is not to rent this house unless they replace the two queen beds alone. Also I won't rent a home from Salt and Shine Rental. There is no where to review a house on their website, so you don't know what you are renting and I no one likes someone who spins the truth and treats customers like they are ignorant. I would rent from airBnB or VRBO where you know what you are getting through reviews. We should have read the reviews on VRBO before renting, but we did not, so we know better now.

Don't rent from this agency. They SEEM great until you get to your rental. If you need to reach out…read moreto them for support with an issue while you are there they are dismissive and not helpful.

Place is amazing. Extremely well run and a perfect place for family enjoyment. Very well managed…read morequaint and beautiful. One of a kind.

Stage Neck Road, York, Maine is off the beaten track and this is a gem of a place that most people…read morewouldn't know about. This rental property has a water view from every window! Seriously - beautiful and picture perfect! (bring your paintbrushes and paints) Tastefully decorated with lots of bedrooms and plenty of bathrooms too! Three floors of living space, it's an adventure to be explored, a beach, a never ending dock, sail boats, motor boats, fishing, restaurants, park, churches and sidewalks are right outside your door. (Did I forget a porch with heavy dark green rockers and a beautiful green lawn with a white picket fence and blue hydrangeas? - one word - picnic) Honestly, I would think most people would know about this place and it would be impossible to get a reservation, but while it's still a secret, let's keep it that way, so we can stay here more often and on the weeks we want!!

Great location!! Fabulous in every direction. Decorated…read moreupscale vacation in the heart of town.

My husband and I found this up and coming restaurant today strolling through town…read more Just our luck, this is actually the best food we've had in York- ever. Yes, ever. We started with the assorted cheese and meats. Our delightful waitress arrives with a our charcuterie consistent of a delicious mix of nutty, creamy goat cheese, a savory cheese with a peppery truffle taste and an assortment of delicious meats- to the side, two pieces of crusty herb bread = heaven. For dinner I had the strip steak and my husband the butter fried Pork chops. Every bit of these two dishes was superb. I mean it. The last meal I had equivocal to this was in the north end in Boston. Is it the olive oil? Maybe. My bet is the chef just loves what he does because this food is damn good.

The simplest things are the best often and Sands accomplishes that. ACROSS THE STREET from the…read moreShort Sand Beach in addition to having it's own pool, this place sets the standard for where to stay for a beach getaway. Walkable to stores, a brewery, restaurants, etc....It is likely you won't touch your car all stay if you don't want to. Various lodging options (we get a suite in the Sea Rose suites) including rooms, cottages, a 2 family house, and suites, you are sure to be happy as they are all clean and comfortable. The staff is attentive to any and all needs and always with a smile!. I/we love this place obviously (and you will to) and can't wait for our next visit!----I would give 10 stars if I could!...Thanks Sands and see you again soon!

If I could rate this lower than 1 star, I would. The check in sign said "We will be back" at 9:30…read morePM. But the check in was 3:00 PM to 11:30 PM?! So we came at 7:00 PM and waited 30 minutes but the "We will be back" sign was wrong. Blue stains in the room and the toilet was ruined. Loud noises. Let's not forget that the bed smelt like sweat. When we first came in, it smelt horrible and was burning hot inside. Microwave also smelt horrible. And zero parking. Horrible, do NOT go ever.

This is our 2nd year in a row staying at the Inn on Ridge Road for July 4th weekend. This place…read moreis perfect for our holiday. It is located very close to the beach. You can leave your car and just walk down a small path/road that makes it very easy for you to get down to the beach. The place is very clean and spacious. They have everything you need when it comes to making your meals. Lots of closet and cupboard space. The Inn is clean and very comfortable. I can always get in touch with the owners very quickly. They are very responsive if I have a question. We have recommended the Inn to friends and family and we will be back. Thank you!

We love this place and stayed last summer. Located so close to the beach and right near everything…read morein town. Always clean and has spacious room for families. I would recommend this place for all of my friends and family to stay whenever they are in York!!

Location is good - and the cabins pictured may be better but the cabin we were given was a…read moreconverted barn or garage next to the house. Bedrooms were upstairs but the stairs are so steep, and under the roof pitch you have to crouch down to use them. Bringing luggage up is a nightmare. Top railing around the stairwell is extremely wobbly and unsafe. Barn style door fell off in the night (no stop on it). Wiring is stapled with all metal staples (not to code in our state...). There is a door at the bottom of the stairs, that can be hooked shut - god forbid if a fire broke out and the door was hooked. Cleanliness was fair. Not suited for anyone with children or mobility issues. I can't believe it passed any kind of building or fire codes - Never again.

The most wonderful cottages out on York Beach. Perfect size and great distance to both beaches! The…read moreowners are so incredibly friendly! Great place to grill and even better picnic tables to enjoy the sun. Very quiet and by far the best possible location to get everywhere! This made for a perfect 1st year wedding anniversary trip! We will definitely be back next year for wedding anniversary #2!