We have used Bill Jones Realty a couple of times and had good experiences; until this year. We rented 3 cabins from August 3 - 10, 2019 in York, Maine. The cabins were a perfect fit for our family. We loved the location. The cabins were cute and had recently been renovated. However, when we arrived, 2 of the cabins were in less than acceptable condition. One cabin was in decent shape as far as cleanliness. The next cabin, the floors were dirty. We had to sweep, vacuum and mop the floors upon arrival. The last cabin was absolutely filthy. They were covered in dog hair and dirt. We had to sweep, vacuum and mop the floors. There was sand on the mattress protectors, hair in the tub, dirty cups in the cabinets, dirty and clogged coffee pot, the grill was not clean and the bathroom door would not latch. We spent hours upon our arrival cleaning, scrubbing and repairing. We took pictures and emailed Bill about the conditions of 2 of the 3 cabins. He did not believe us and said he had inspected and the cabins were clean ... "we must've dragged in the dirt when we arrived." However, the next day, he did call and apologize. He had not seen the pictures with the dog hair, etc. He did say that it was unacceptable and "what could he do to make us happy." After some thought, we decided a refund of the cleaning fees was appropriate since we had had to clean everything upon our arrival. After some back and forth, Bill agreed. However, he changed his mind because he said the cleaning fees had already been given to the cleaning company (the "cleaning company" was the owners of the property; not a professional cleaning company). He then stated that he would refund 1/2 the cleaning fees out of his own pocket and the owner would pay the other 1/2 because "vacations are supposed to be stress free." We told him we would leave the cabins broom cleaned. The last response we received was "I thought you were going to leave them cleaner than they were. I feel like you are taking advantage but it's not worth fighting over." We definitely left the cabins cleaner than they were! However, the point of the refund was because we had had to spend a great deal of our time cleaning UPON our arrival. We weren't requesting the refund because we would do the cleaning for the next guests! We had to do a major cleaning for our own week. Unfortunately, Bill did not live up to his agreement. Not only did we NOT receive any refund of our cleaning fees, Bill was rude in his responses to us. The whole situation was unacceptable and created stress for our family during the week. read more

#805 Ocean Harbour South Condo If I could rate this a 0/5 stars I would have: I'm a traveling nurse and found this condo online via this Florida Rentals website. I showed up to this condo a couple nights before I was to start my new assignment. I love the beach. Florida is one of my most favorite places in the world so I was excited to begin this assignment. When I arrived, the pictures online did not reflect the current state of the condo whatsoever. There was mold growing on the counter, the beds had mold growing on the bedspreads and sheets, trash still in the trashcans, sand and dirt all over the balcony, food and stains all over the couch -- and more mold. There was leftover food in the cupboards, the counter was sagging so much that I was unable to even close the dishwasher. The toilet seat in the bathroom had been broken off -- and get this -- it was hidden behind the toilet. Simply unbelievable. I later entered the kitchen and found one of the outlets sparking! I also found dirty laundry (from who knows how long ago) sitting in the washer as well. The drawers and cabinets in the kitchen were decomposing and covered in mold as well. When I contacted the owner, Leo, detailing the condition of his condo, he told me his crew had already come through and cleaned the place. I told him there was no way this place was in renting condition and I expected a full refund as I had already paid for an entire month of rent. He said he would talk with the Realtor, Bill Jones (from York, Maine) and get back with me. For the next week Len and Bill dodged my calls, making excuses for why the condo was in such a terrible condition but then when I told them I was demanding the return of my money, Len usually would say, "Oh, hey Luke? My father's doctor is calling me. I need to take this call. I'll call you right back." This trick worked on me a couple times but after he repeatedly used it, and then failed to return my calls I finally understood what was going on. I finally got my money returned but it was seriously like pulling teeth. I have a friend who lives in the same condo complex and as of last week (12/30/21) she said that the condo still has not been cleaned (per her friend the maintenance man) but that Len and Bill are still trying to rent the place out. PLEASE, STAY FAR AWAY FROM THIS RENTAL! THESE MEN ARE CROOKS AND THEY WILL DO ANYTHING TO MAKE A BUCK. read more

We rented for a winter at 53 Webber and Bill was very accommodating. He has a no nonsense approach and I enjoyed that. He was able to get us in a rental that was perfect for us. He knows York and got us in when the other realtor gave us a run around because we had 3 kids. The only problem with this house is it was $300 for heat, $145 for cable $200 for electric and $100 a year for the propane fill up. This house is freezing in the winter because it is not insulated, and the basement floods every time it rains. There is no ac and the sky lights are beautiful but very hot when it is warm out. They leak over the kitchen floor. It is a perfect location across from the high school. Nice yard but the landlord that lives part time in the front house has a lot of landscaping going on. The basement is large so we used it as storage while we were working on the house we purchased in York. We were told we could store items there. Well it was great until the first rain came and it flooded and continued to flood every rain. Essential what was a 1200 rental became over 2 grand rental. The problem was not with Bill Jones because he actually facilitated helping us get a place but the landlord should have let us know about the issues there. So going into this and if I had known I would have been spending almost $2000 a month on a 3 bedroom uninsulated home it would have made a difference and I would have been more realistic in storing our home furnishings. Thank goodness I had rental insurance. read more

I called Bill about a week ago to inquire about a seasonal rental. I was told by bill that due to some circumstances I could not see the property until the following Tuesday and to call him on Monday to ensure that he could show the property still on Tuesday and to set up a time. I called Bill on Monday morning to for him to tell me that he had already showed the property 3 times already that morning. I asked if I could still see it on Tuesday as we discussed. Bill scheduled a 11AM showing and told me to call at 10AM to confirm that I am still coming to see the property. I was already on the road driving to the property when I called Bill to confirm that I was still coming he told me that there are already 3 people that he is deciding between for that property however he has others available. I asked if he could send me some comparables he just told me they were on his website. Very very shady and deceptive. STAY AWAY from this scam. read more

When you go on vacation - you go to relax - not to get into more hassles. If I spend more than 3 k on a rental - I would like " some" service and follow through. None was given - I do not recommend - in speaking with locals - this firm is tied in with Don Rivers who owned rivers by the sea ... Google him ... Simply brutal ... read more