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    Bill Jones Realty

    1.4 (5 reviews)

    Services - Bill Jones Realty

    Buyer's agent

    Listing agent

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    The Westin Copley Place, Boston - Exterior of Westin Copley Place

    The Westin Copley Place, Boston

    (515 reviews)

    $$$

    Back Bay

    The staff in the concierge lounge at the Westin Copley Place are amazing!! Julia, Karla, Irene and…read morethe entire staff are outstanding. I have over 1,500 lifetime nights at Marriott properties worldwide, including 50+ at the Westin Copley Place, and this is the best lounge experience across all the Marriott properties and brands. Food is excellent with good variety. Service is outstanding. Julia, Karla and Irene have become our "Boston Family" and we always feel at home!!

    I've been coming here on and off for decades and sadly the trendline is down. From the…read moredecor/finishings in the rooms, to the 72-hour cancellation policy to restaurant food to the surrounding mall which I'm guessing has been dead since Covid (and formerly was vibrant), it's all trending the wrong way. The worst is today I had a simply stunning "customer service" experience on their "Service Express" line which makes a joke of the whole concept. First I had to call on speaker because the phone was broken. Second, the agent was combative beyond imagination trying to convince that I'd left my DND tag on the door -- when we absolutely didn't -- because they'd failed to restock the in-room coffee (but, uh uh, made up the room -- so more proof that DND was not on the door). She was the worst listener ever, interrupting me the entire time. Final hint: if you don't want people to complain in public, give them a way to do so in private. You've got not public email, the Twitter link to your account gives a 404 error, and I'm not calling the Service Express line to complain about Service Express.

    Bill Jones Realty - realestatesvcs - Updated June 2026

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