They only get 3 stars. Reason. Brought a certified 2023 Armada platinum. When i pulled into my drive a piece of the door handle fell of. Service department was 5 star. A day or two went by and I noticed the cover for the tow package was missing. Not a big deal. I text my salesman no response. Went to dealership and the manager said he would look for one. No promises, I understood this. I waited a few days no call or text from my salesman. He receives 2.5 stars for his lack of follow through. Here is the biggest one. After 2 weeks of having the certified Armada platinum the battery died while at the gym. I emailed them about how the battery died, their response was it falls understood normal wear and tear. I just felt if a vehicle has received the code of certified the handle should not have fallen off and the battery should not have failed within 2 weeks. read more

Fast, affordable and convenient! Thanks for the pick up and drop off - the driver was very pleasant.

I scheduled an oil change for 9:30 a.m. on July 28. After checking in, I was told the service would take approximately 1 to 1 1/2 hours. I then went to the waiting area and began reading a book. By 11:10 a.m., I had not received any update on the status of my vehicle, so I asked an employee at the checkout counter. She went to speak with someone in the service department, who then came out and informed me that my vehicle would be the next one brought in for service. He apologized and explained that they were running behind. At that point, I asked that my vehicle be brought around because I no longer wished to wait. My time is valuable, and I had already been there well beyond the estimated service time. I understand that unexpected delays occur, and I have no issue with the fact that your service department was backed up. What I do find unacceptable is that no one made any effort to keep me informed. A simple update explaining the delay would have demonstrated respect for my time and allowed me to decide whether I wanted to continue waiting. This is not the level of customer service I have come to expect from Bill Ray Nissan. Keeping customers informed of significant delays should be standard operating procedure. The oil change business is highly competitive, and customer communication is one of the small details that builds loyalty--or loses it. Unfortunately, because of this experience, I will be having my future oil changes performed elsewhere. read more

We had our Ariya serviced here for the first time after we bought it in Atlanta - really just a tire-rotation more than anything else, since it's an EV. The garage is spic-and-span. The waiting area in the service department has a lot of comfortable seating, TV, coffee and water, along with snacks for purchase. Got a chance to look around the showroom as well: surprised to see a couple of non-Nissan vehicles on the floor (a Corvette, for instance). We also found out that they have a Level 2 charger here, free for anyone to use (saw a Lexus there once). But since there's only one of each kind, side-by-side, you may be SOL if someone is using it. We just might come back for a second EV! read more

Bill Ray Nissan - Car Dealers Near Me - Longwood, Florida

I've been dealing with this Nissan dealership for over 20 years. I've had good times and bad times here. I bought a used Nissan car here back in the 2000s. When it was getting detailed someone ran into it and then they told me I had to pay for that dent and I'm like what. Anyway I still bought the car and it was a very good car. I now have a Nissan rogue and I've been bringing it in there to get serviced. So far everything has been excellent no issues. Friendly staff. Super clean. And they even wash my car after each repair. Most of the repairs were recalls and I got an oil change. I do like the lobby They have free popcorn coffee you can sit in there and watch TV. Some guy even had their his dog in there the other day. I'm just glad they're bright up the road from my house I don't like to drive all the way to Orlando for anything. read more

It was easy to make an appointment and they let me know their recommendations for any future maintenance.

On 8/31/26 with an appointment I was there for a maintenance checkup. After waiting more than 4 hours for my vehicle (Tony C my adviser kept us informed) we went to pay. The cashier desk had a sign stating that they are now charging 3% surcharge if you pay with a credit card. WHY WASN'T THIS ANNOUNCED PRIOR TO MY APPOINTMENT through the various types of communication available. I spoke to the Service Director, Richard Morris directly and he was just quite CONDENSENDING with his mmm-hum and offered NO solution So I had to pay the extra $30 since Bill Ray Nissan does not wish to inform their clients of this recent change. How absurd. read more

CJ was super nice and helpful with my repairs and giving advice about my car! The staff are super friendly and welcoming.

I will never purchase a vehicle from this dealership again. Two things I can't stand, incompetence and liars. During my lease ending experience I was subject to both. I made it very clear my positions and they were disregarded by everyone I had the misfortune to come in contact with. Do not recommend, find yourself a better dealership read more

Five-Star Review for Norma at Bill Ray Nissan I had an absolutely amazing experience with Norma at Bill Ray Nissan. As a woman buying a car in a male-dominated industry, it meant so much to work with a saleswoman who is not only the Salesperson of the Month, but also genuinely kind, knowledgeable, and professional. Unlike my experience at AutoNation where I felt pressured, Norma was never pushy. She listened to what I needed, respected my budget, and made the whole process smooth and stress-free. She even followed up afterward to check on us, which shows how much she truly cares about her customers--not just the sale. I highly recommend giving Norma a chance and never doubting what a woman can accomplish in this industry. She is proof that women absolutely excel in car sales, and she has earned my business and my respect. If you're shopping for a vehicle, ask for Norma--you won't regret it! read more

Bill Ray Nissan - My New Ride! - Car Dealers Near Me - Longwood, Florida

Service is okay but it's too slow service and took almost 2.5 hours for a battery replacement. My key not folding after handover.

It is very good experience and the place is very clean and good environmen. worker is very friendly. thanks for service

Absolutely terrible and dishonest experience I went in about three weeks ago to look at a truck that was listed online for 31.9K and was advertised as certified. During the test drive, the salesperson even confirmed it came with a 7-year/100K-mile warranty from the in-service date, which made me feel confident about the vehicle. Once we sat down for numbers, somehow the price jumped to almost 38K out the door. I immediately said no, that's way too high. The sales manager, John, eventually came back at 34.5K out the door, which was more reasonable, but still not where I wanted to be considering the truck had visible wear and blemishes, so I left. A few days later, the general manager Van called asking why they couldn't close the deal. I told him I would do 33K out the door. He asked if I would put a deposit if approved, and I said no since the truck had already been sitting for over three months, but I would come in and buy it. After that, I never heard back. I followed up a week later. The salesperson called me back completely clueless and said the truck was worth 40K, which is not true, and tried to push me to 35.6K, which was higher than what I had already walked away from. Then he suddenly said okay can you do 34.5K, which was the same number I had already declined. It felt completely unorganized. About another week or two later, I decided I would settle at 34.5K if they could provide the certification inspection checklist and proof of what was done. That's a reasonable request. The salesperson JD acted like this was a huge ask and said it was another department and ended the call with "I guess I'll have to do some work." That response alone was a red flag. I reached out to John directly, who said he would honor the deal. I confirmed with him the day before coming in that everything was good, and I drove there with my pregnant wife and two kids. When I got there, the price had been raised from 31.9K to 34.8K overnight. The certified sticker had been removed from the truck, and no one could give a straight answer about why it was no longer certified. I was given the runaround while they supposedly looked into it. The salesperson came back and said the price had gone up, even though they had confirmed the day before they would honor 34.5K. At that point it was obvious that once I started asking real questions about the certification, everything changed. I never even saw the manager I had been texting. The entire experience felt shady, misleading, and unprofessional. The lack of transparency, constant price changes, and wasted time, especially bringing my family in for nothing, is unacceptable. I'm honestly glad I didn't buy it. That truck has now been sitting on their lot for months, and I can see why. Do yourself a favor and don't waste your time here. read more

DO NOT WASTE YOUR TIME, MONEY, OR ENERGY ON THEM!! They are liars and will screw you over, berate you, and steal your money. They tried to give me a 30% interest rate on a USED car and then gaslit me and told me that it was actually 14%! The finance manager, Phillip Copeland, SCREAMED at me on the line. I have decided to take my business elsewhere...you should too. read more

David in Sales was great. Very friendly and knowledgeable. Kyle in service was awesome. He kept me updated and explained things very well! This is my go to dealership and service center! read more

I purchased a new Nissan rogue in 2021. After lengthy negotiations the agreed-upon loan term was 60 months. They tried extremely hard to extend it to 66 months. After another guy came in the financing office and put on a big show, 60 months was the agreed upon. Somehow that was magically switched to 74 months during the electronic signing process of numerous documents. The finance guy did a great job of talking about random topics and quickly having you sign and initial everything on the large desk screen. I called today to pay off the vehicle, assuming I had 12 months left. I was told I actually had 27 months left. They forwarded me the contract and sure enough, I had signed for 74 months.... which was an extra 5k more than I thought I was paying. My family and I have purchased many vehicles from Bill Ray Nissan over the past 25 years. It's always been a difficult negotiation process, which is typical for most car dealerships, however I'm absolutely disgusted that they pulled a fast one and changed the terms of our agreement in a very sneaky way. After doing some research, I'm not surprised, but again disappointed to learn this is common practice for car dealerships to change the terms during the signing process. Car dealerships are typically up there with attorneys for people you can't trust and I understand why this is the case now. If you're purchasing a vehicle at Bill Ray Nissan, don't let their friendly disposition fool you. They are sharks, pay attention to everything you sign in the financing office. Needless to say, I will not be doing business with them again and discouraging anyone I know to stay away from Bill Ray Nissan. read more

Made an appointment using a QR code from a coupon for an oil change they sent me in the mail. I checked a box that I would need a shuttle home while they worked on the vehicle. When I arrive for my appointment, the coupon offer was not reflected in the estimate. They tried to charge me three times the amount. When I challenged this, they offered to honor the coupon. I accepted and then I asked what about my shuttle ride to which they responded., " what shuttle ride?" I explained that I had filled out a form request requesting the shuttle ride. The guy told me he didn't know anything about it, but he would try to see if anyone could shuttle me home. When I asked to speak to the manager, he came out and explained they were having technical difficulties with their system. At that point, I asked to have my car back and canceled the service. If I can't trust their simple intake processes, I certainly don't trust them repairing my vehicle. My wife had a bad experience here in the past as well and warned me not to go. I should've listened to her and saved my time. Avoid this place. read more

if you need work done on your Nissan, please use Bill Ray Nissan in Longwood. Do not go to any other dealership as these people know what they are doing. They are so courteous, friendly, empathetic, and knowledgeable. My advisor CJ Smith was absolutely wonderful. He took such good care of me. I have never been treated so well at any other dealership in my entire life. CJ Smoth my advisor contacted me every step of the way with the status of my repairs and when he was busy with another customer, another advisor Robert stepped in and kept in touch with me as well. They both are Great advisors!!! You will be very satisfied with the services at Bill Ray Nissan!!! read more

DO NOT TAKE YOUR VEHICLE HERE!! I HAVE CARSHIELD AND A 2006 XTERRA, they replaced my ac compressor but didn't replace the condenser, ive brought it back 6 times because the ac blows warm at idle, they tell me the clutch fan was bad without putting gauges on it, instead of paying them 200hr labor i replaced it and the electric fan which is what cools the condenser to keep the ac cool while parked, I bring it back again, this time its the expansion valve ,they replaced that and it still blows warm, same problem i originally brought it in for in august2025,its now April 2026 and they REFUSE TO HONOR THE WARRANTY FOR THE COMPRESSER AND REPLACE THE CONDENSER WHICH IS THE PROBLEM,RICHARD the service manager and CJ don't even bother to answer the complaint i filed with the BBB, and they refuse to honor the part warranty from car shield, they want to rip out the airbox to cause more damage so i have to pay for a new box at my cost of 3000.$,when they replaced my trans in 2024 i got it back with a blown radiator from the chem flush, they did correct that problem at their cost, but i get it back with no antifreeze and missing my left rear mudflap and inner fender well, it seem like when they try to fix something they break or damage something else to make money on, i may not know how to change the timing belt but i do know how to repair vehicles, but I'm disabled and 60 and have car shield for the major issues, Matt another underling service mgr. was next to me on Howell br rd. and the puss wouldn't even look at me, he actually impeded the flow of traffic just to avoid me, back in the 90s i towed vehicles into bill ray Nissan and it was a great dealership, but like everything else when the owner passes away and the kids take over it gets run into the ground, SO FOR THOSE WHO DONT KNOW HOW AC WORKS, ESPECIALLY THE SERVICE DEPT AT BILL RAY, if the expansion valve is closed it will not have any freon cooling the ac AT ALL, if the expansion valve is stuck open THE AC LINES WILL FREEZE, so since the compressor and the expansion valve were replaced and working the problem is the CONDENSER !!!!!!!! SINCE YOU DONT WANT TO ADDRESS THE ISSUE NEXT WILL BE SMALL CLAIMS COURT, and maybe a chance for you to be on the news, TRYING TO SCREW OVER DISABLED SENIORS AND NOT HONORING WARRANTY IS JUST BAD BUSINESS read more

Bill Ray Nissan - 2006 nissan xterra 127000k miles ORIGINAL AND WELL MAINTAINED - Car Dealers Near Me - Longwood, Florida

I called two different times and spoke to two different people. I never received a called back. I then called Deland Nissan and was instantly able to be helped and scheduled. I went to Deland Nissan today and had excellent service. read more

The white 2017 Jeep Wrangler you have was initially listed for $65,993.00 is listed now for $56,245.00. I'm a bit curious why this is as over priced as it is? You all just picked it up last week at auction for $28,000.00 if memory serves me. The previous dealership Kelley Buick GMC in Bartow, Fl started their price at $42,999.00 over the 4 months they had it on their lot 10/8/24 - 2/25/25 they dropped to $35,900.00 before sending it off to auction. It was over priced at $35,900.00, no bank is going to finance an 8 year old jeep because the average consumer carries an upside down trade and not putting down the cash required to make the deal. So the " If we could get Mr. Ray to lower the price $2,000 would that do it for you?" is laughable especially on a vehicle whose upgrades you have zero wrench time on. It's deals like this that give car salesmen that quintessential shyster persona gouging the consumer. read more

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Had a great experience at Bill Ray Nissan. We tried doing an oil change at home and realized we needed a specific part, and none of the other part stores had it. Joey King had the part ready for me when I got there, Vinny answered his phone even on his day off, and John made sure I was getting the right information and answers. Super helpful team and I really appreciate it! read more

During Hurricane Charlie all the sales people worked in 98 degree weather for ten days without power. No air-conditioning no way to sell cars no power. We all cleaned up hurricane debris and moved over 150 cars around so we could reopen. David Ray the owner at the time and General Manager Mike Frank thought it was a good idea not to pay us at all. We owed money to the dealership after working those ten days.Never forgot that and I'm happy the brand Nissan is going into bankruptcy. I forget the son's name but he's a real tool. Stay Away. Howard Eaton read more

We had our car repaired there after a small accident last month. Christian with the body shop, was great. Very kind and helpful throughout the repairs. The team did a great job and relatively fast considering the damage. Would highly recommended them. read more

I bought this car in good faith from what I thought was a reputable dealer. This picture was taken before I took possession of the vehicle. Unnoticed then, but clearly visible in this picture of me holding the keys is a crack in the windshield. In Florida, it's illegal to drive a car with a crack in the windshield if the crack is above the steering wheel. It is. When I went back to show them this picture, Bo and another man in charge, told me to have MY insurance pay for it. I told them I couldn't do that for ethical reasons. I clearly didn't own the car when the windshield got cracked. Insurance fraud is also a crime. They didn't care. Now, I paid them $500 for a " Certified Used Car." As a retired teacher, $500 is a big deal. What the heck does "certified Used Car" mean if I am driving with an illegal windshield? I need to cough up $700 to get this fixed! So upset with Bill Ray. If only to teach them a lesson, take your business elsewhere. read more

Bill Ray Nissan - Proof that Bill Ray sold me a car with a broken windshield which they refuse to fix. - Car Dealers Near Me - Longwood, Florida

Buyer beware! I bought a 2024 Nissan Versa recently at this dealership thinking I had gotten a good Out of Door price only to find out later they had applied a ceramic coating on the car and added an extra $999 for the application and warranty and other changes to the negotiated price for a total of $1437 added on to my loan. I have gone there 3 times to correct this, I have reported them to the BBB, and even got Truecar involved letting them know I had used their ad which is suppose to prevent this practice. In each case they refused to honor the price we agreed on. So be careful and make sure that they're not adding t this coating your car at the same time you are signing your contract as they did with me. Yahoo Mail: Search, Organize, Conquer read more

Dealer refused to provide out the door price via email. Claimed it was against their policy to respond with price quotes to 3rd party leads. That might be OK for potential buyers within walking distance of dealer, but not 90 minute drive thru downtown Orlando. Makes me suspicious of huge fees they won't disclose until customer is on their battlefield. read more

My 5 star rating is most definitely for Robert Simmons, Service Advisor. Friendly and approachable. Many asked if I had been helped but Robert did the job, he stepped in to help who ever I had appointment with was to busy. give him a raise! I will need to ask for him the next time I need service! read more

Went to have them look at my tailgate. It opens and then when it goes to the top, it beeps by itself and immediately starts closing. It does not stop without bruit force. They told me that it would be a $190 diagnostic fee and minimum 3 hours. Staying the struts may need to be replaced or the computer programming. I declined. I told my daughter and she YouTubed it in the Nissan manual and it clearly stated that it simply needed to be reset. While in the open position, hold the button down until it beeps. Done and recalibrated. Free$99! I will never be back. Thanks read more

Best service advisor ever Robert Simmons at Bill Ray Nissan in Longwood..I only ask for him.. He is so friendly and talks to you about anything you ask about..love it there fast and friendly read more

According to Bill Ray Nissan, the reason our phone calls kept getting disconnected, repeatedly, mid conversation, is because their phones weren't working properly. This is an issue that wound up going on for days. I tried to call them back 15 times, getting disconnected, repeatedly. At one point, I even asked the receptionist if someone could contact me via cell phone, which did not happen, either. I never even wound up receiving a phone call that my car was ready. According to the Bill Ray Nissan representative, the reason for this is because their phone systems was still not working properly. For a company this large that has been in business for so long, to not having a working phone system is absolutely absurd. If Bill Ray can't get a working phone system in his establishment, perhaps he should close up shop and try to start something new. Anyone should stay away from this business at all costs, as far as I'm concerned. read more

I bought a Nissan Leaf here about a month ago. Overall the process went pretty smooth. I negotiated my whole deal either online or over the phone before ever going into the dealership. That is my preferred way to deal with buying a car. The dealership itself looked nice enough. The snack bowl in the service area was empty. But that seems to be the case with every Nissan service center I've looked at. The finance guy tried to add an extra $1000 onto the price for reasons. But it was easy enough to have that removed. The car is running fine. The only negative is we noticed a chip in the paint by the door of the car. But we bought the car at night so we didn't notice it before we drove off the lot so they wouldn't fix it. I didn't put up a big fight over it. All in all it was not a bad car buying experience. read more

Bill Ray nissan is a garbage company with garbage employees. Getting something as simple as an oil change will leave you wondering how the human race was lucky to evolve to what it is. Incredibly low caliber of employees. The secretaries, sales, shop workers, and even the cashier. Rude, hanging up phones, general lack of helpfulness. You can do much better somewhere else. Will never be returning. read more

Purchased my truck certified pre-owned. Only have owned it for 6 months. Took it in for the first oil change and tire rotation service. First, they tried to say my first service was not free, which it was because of the agreement at the time of purchase. Then they found my service agreement, and all seemed fine until they came back to me and said there was a problem with my front driver side brake pad and rotor. They took it apart to see what the problem was because the brakes should not have any issues after only 6 months... they say it has worn out unusually fast. Their explanation was that a rock or piece of gravel must have gotten stuck inside and caused it to wear faster than it should have... which seems like a sorry excuse and made-up story. With this reasoning, they said it is not a manufacturer or installation error, and they could not have it covered under the warranty. They wanted me to pay $380 to replace the front brake pads and rotors and $149 for brake fluid. I declined and will not return for any other services other than the other free oil change when it's due (which I'm hesitant to do after this experience). I suggest not buying a pre-owned or make sure you check every single component, including the brakes. Arrived at 12:45 and left at 3:18. The brakes must have been damaged or were worn prior to me owning the vehicle, I don't see how they should need to be replaced so soon. The dealership was not helpful and is basically telling me it's not their problem. read more

My car has been at the dealership since 6/14 I was told the part was being ordered and the car repair would take two weeks. We are now 2 weeks in and I'm being told the part still isn't in and no one has cared to check the status of the part until I called today expecting to get the car tomorrow. Sad that customer service no longer exists. read more

The receptionist at collision center is very busy to focus on your stuff. All the time will put the blame on chris who will receive your car and not work on it for a week while playing the insurance game. It's a total disconnect between them and when I complained the receptionist told me that he doesn't need to remember anybody because they have too many customers already . Save yourself a headache with this place, they're not serious about business read more

I have been going to Bill Ray for years. Purchased 2 cars from them and have had both solely maintained there, until now. I brought my car in for an oil change. Their multi-point inspection came back "all clear". Upon leaving I had to return 3 times in the next month: the alert for an oil change was not turned off, they forgot to close a cap which rattled in my car and my breaks and tires needed to be replaced but was not outlined in the inspection process. This resulted in me needing new brakes, rotors and 4 new tires. read more

I have purchased two vehicles from Bill Ray Nissan, was extremely pleased with Joey King, the salesman, and now I would like to compliment the body shop and its manager, Vincent Clark, on a job extremely well done. My 2014 Sentra was in desperate need of a full body paint job. If your vehicle ever needs paint/body work, Vince is the person to come to. I couldn't be more pleased. My Sentra looks like it just came off the showroom floor. Everyone says it looks brand new. In addition to quality work, Vince put extra effort into correcting hail damage, dents, flaws, detailing, and additional issues. He is professional, knowledgeable, experienced, courteous, and thorough. He even came in on a Saturday morning, his day off, when I picked up my car, because he wanted to turn it over to me personally. That's indicative of the kind of pride he takes in his work. When you are having such important and extremely expensive work done, you want the best you can possibly afford. Vince will make sure you are satisfied. I also highly recommend the service advisor, Zach Dambaugh, who provided my annual inspection and has serviced my car previously. Like Vince, Zach is professional, knowledgeable, experienced, and detail-oriented. With these two men taking care of my car, I feel safe and secure - a most satisfied customer. I now live 50 miles away from Bill Ray Nissan, but it was more than worth my effort and expense to return my vehicle to them for this recent work. They are highly recommended. read more

I had to bring my car in for a tire rotation/oil change. Robert Simmons was the one who helped us that day. He did a great job in providing service and was very kind and polite. Thank you so much for an easy experience! read more

if you have 4-5 hours a day for 2 days to wait around and not be offered a ride or loaner ...this is a great place to hang ! and then be told that another customer bumped you in line after you been waiting 3 hours ... this is a great place to consider a long frustrating non communication waste of a day ! - read more