My service advisor Luis Rolon was amazing. He was so helpful and knowledgeable. Cannot say enough wonderful things about Luis. Tammy Ponder read more

The level of trickery and deceipt is the most galling. Anyone who thinks other wise has not checked their paperwork carefully. None of the spaces for the Dealer representative to sign are complete. They take no interest or no responsibility for disclosing information accurately in a manner that is actually available to read before you have signed. read more

Id recommend saving your time and money somewhere else... takes too long... no care for customers

Another awesome experience- my 5th time! I have a 21 Kia Soul that I get serviced here. Sonnia was super helpful getting my oil change completed in a timely manner. Alijah was really friendly in the service center while we waited. She refilled the snack and drink station, made sure the TV was playing, and chatting up customers while they wait. 10/10 recommend! read more

Greenway Kia North - Service waiting area - Car Dealers Near Me - Longwood, Florida

I had the absolute worst and most unprofessional experience with Greenway Kia North. It was a bait and switch scam! My son wanted a new Kia. He has been driving a Kia for 10 years. He did research and decided on a particular car, a "Manager's Special" 2025 model to save some money. On the internet, it was advertised for a specific price. He was also told he would receive credit for a recent repair at this dealership. Wrong! The car was advertised as new with 12 miles! But it actually has over 800 miles! The car was advertised for around $24,600. But they kept doing fuzzy math showing around $29,500! They had an online estimate trade in value of his current car as $4,000+. But while at the dealership, they offered him $2,500. On top of that, they tagged on additional fees and options that he does not need or want. I can go on but the bottom line was multiple managers were lying to us and got angry and rude when they were called out. The salesperson was OK but he had to follow the dealership scams. My son was very honest and upfront with what he could afford. But they still tried over and over to get him to pay double his monthly budget. I have been in top level sales and marketing management for many decades. I can spot this kind of scams from miles away. I usually do not write negative reviews but others need to know about the bait and switch tactics and unprofessionalism of this dealership. Don't advertise a lower price and low mileage when the reality was completely different. My son was ready, willing and able to walk out with a "new" car if they kept their promises and offers. But he walked out not never wanting to come back to this dealership ever again. Stay away from them and only buy from dealerships which offer no haggle policies. read more

Greenway Kia North - The advertised price while the dealer tried to charge way more. The mileage is also way off. - Car Dealers Near Me - Longwood, Florida

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Service, car promised first thing Monday morning. Needed a part so delayed to Tuesday. No worries I'm understanding. We're too busy tomorrow it will be done. Next day same thing. Next day same thing. Car was finally done thank God. No idea of the quality of the work. Rental car turned into a significant expense. Service advisor was very understanding when I came in when I complained. Basically this is the culture of the dealership. The customers are not valued at all. No one cares. Never again. read more

BUYER BE WEAR! BAIT AND SWITCH !!!!arrived for a 10 a.m. drive test and much to my surprise I was informed Vehicule was not available anymore. I decided to walk away and the floor manager (Ricardo) came out to the parking lot and asked for the chance of making it right and he said HE WOULD HONOR THE PRICE on a 2025 because the 2024 was not available. 3 hours later the sales man came out with the numbers and I reminded him that his floor manager agreed to honor the Price of the 2024 and to my surprise they decided to take the offer off the table stating the 2025 was a more expensive Trim. FYI,2024 TRIM LX / 2025 TRIM LX BOTH HAD THE EXACT SAME EXTRAS. SEE WINDOW STICKER ATTACHED. So I walked Out ! read more

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Very bad experience. Buying a car should be a joyful event, providing satisfaction after investing hard-earned money. This did not happen at this KIA dealership. The financing department, specifically Ms. Huda, was confusing and misleading, especially regarding the extended warranty and Military discount, which was never honored despite providing proof of my Army service. The salesperson, Ivana, was not eager to provide the best deal to accommodate our finances and offers. The manager, Mr.DavidAndrew, helped somewhat with the misleading extended warranty issue, but it took two months and multiple calls/emails to get a response to our requests. It was not a pleasant experience overall. read more

I contacted Greenwy Kia North regarding a vehicle listed through the Sam's Club Auto Buying Program. Before making the trip, I asked multiple times whether the Sam's Club price shown to me would be honored, and the dealership confirmed in writing via text message that it would. However, when it came time to proceed, the dealership refused to honor the Sam's Club price they had advertised and confirmed, and instead attempted to change the terms. This was extremely disappointing and felt like a classic bait-and-switch situation. I rely on written pricing and confirmations specifically to avoid this type of experience. I've since reported the issue to the Sam's Club Auto Buying Program and am documenting it here so other buyers can make informed decisions. I recommend getting everything in writing and being cautious if you're considering this dealership. read more

I texted with their sales team and requested to view both the prestige and S model of the Sorento in Wolf Grey. They said they'd have them ready upon my arrival. When I arrived I was greeted by Ivana. She walked over to an S model in red, in which i asked her where the two vehicles I was told would be ready for me to view. She told me that she could tell me the difference between the two models and that the color really didn't matter. I told her that buying a car is a large investment and it absolutely did matter and that I wanted to see the prestige in the requested color. After some back and forth, she finally went to get the prestige in my requested color. We test drove it and my husband and I liked the prestige, but we're a little unsure if we liked some of the features but we still asked to run the numbers on it. Upon looking at the numbers, Ivana presented me with numbers under KBB value for my trade in, which i pushed back as they were advertising over KBB trade in. She then showed me numbers that were astronomical and made no sense. She told me that I needed to look at their website numbers as 0% APR and they don't offer that. I asked her to show us numbers for the S model instead since we weren't a fan of all the prestige features and she kept arguing that it didn't really matter as there wasn't much of a price difference (the price difference was about 10-12k lol). After more back and forth, she finally came back crazy numbers again. I told her where I wanted to be (which was reasonable) and she said she'd send a manager over to go over numbers. Another person came over and obviously was not the manager. I asked him if he was and he said no. The numbers he brought were awful and I told him we were good, and to tell Ivana if she says she's going to send the manager to send the manager. we walked out. By the time we got to the car, Jordan was shortly behind asking what was wrong and what he could do to help close the deal. I informed him of the frustrating experience, that I was aware of where I wanted to be and that it was within reason, and I didn't have a lot of time as it was my birthday and I had a dinner reservation. He asked me to give him 10 minutes, so I did. Within 10 minutes he came back with numbers that were within reason of what I had originally been asking for with tier 1 financing, equity in my trade in, and no money down. He even got the car pulled up, tag on& told me to come back tomorrow to finalize paperwork so I could get to my dinner reservation on time. We came in the next morning and were swiftly taken to finance, where we did some song and dance, where they tried to change the terms I had agreed on yesterday but by the end of it, I walked out with the pricing and finance terms that I was happy with, including 3% APR (in 2025, which is crazy). While I was in financing, Jordan had the vehicle being detailed and had Ivana go and gas the vehicle up. He told us that she would show us the Kia connect app, but she handed us the keys and asked if we wanted her to show us. We felt the obvious tension so we declined and said we'd set it up on our own. Jordan came out to see us off and asked if we set up the app. We said no, but we would get it done. He said it would only take a minute so he set it up really quick for us! My husband had sugar cane roots in the car that he picked up at the farmers market that morning. He couldn't find them in the vehicle. We figured that they probably gotten thrown away during detail. Jordan ran back to detail To ask if they saw them. They said they did and knew we'd want them and told Ivana the same and told him where they put them, but they weren't there. All 3 of us turned the car over but couldn't find them. Jordan asked Ivana if she saw them. she said yes, they were in the car. She watched us search with no luck. My husband said it was fine. we said thank you and left. My husband stopped at the gas station next door for a drink. I saw someone from Kia filling up another car and decided to look in the trash next to the pump. Lo and behold, there were the sugarcane roots. I called jordan and asked him if Ivana fueled us up and if she was asked where the sugarcane was. He said yes. I told him we just found the sugarcane in the trash at 7-11 and sent him photos. I asked him to have the manager call me. The GM, David called me and asked what happened. I explained from top to bottom what happened. I informed him that if Ivana had admitted she threw it away as an accident, we wouldn't have been upset. It was the fact that she lacked the integrity to tell the truth is what was truly bothersome. He agreed. Your experience solely relies on your Sales person. If you're looking for an honest, straight forward and respectful of your time sales person, ask for Jordan. Thank you for turning our experience around! read more

If I could give this dealership zero stars, I absolutely would. This was my first car-buying experience, and Greenway Kia North has made it one of the most frustrating and dishonest situations I've ever dealt with. I put down a money for down payment on my debit card, and before the financing paperwork was even finalized, they allowed me to drive off the lot with a temporary tag and registration -- something another Kia dealership later told me was completely against their policy. The next morning, I discovered the car had a defective windshield and wasn't even cleaned. I immediately told them I did not want that specific vehicle and asked for the same model, just a different car. Instead of helping me, they gave me the run-around, pressured me to finalize the deal anyway, and refused to genuinely assist me. When I requested my refund, I was told it would be processed. It has now been over two weeks, and I STILL have no refund, no updates, and no transparency. To make matters worse, a salesman actually had the nerve to call me asking for the key back, yet still didn't provide any update on my refund. Imagine owing a customer money for weeks and calling them about a key. Completely backwards and unprofessional. This dealership has shown: * Zero communication * Zero accountability * Zero respect for customers They take your money quickly but somehow move extremely slow when it's time to return it. I am now filing formal complaints with Kia Corporate, BBB, and exploring further action, because no customer should ever be treated like this. Please do yourself a favor and AVOID Greenway Kia North. They are not honest, not organized, and clearly do not value their customers. read more

the worst experience I ever had they took me for $3,000 Chamm told me that they where going to give me $15,000 for a car I had purchased 3 weeks ago cash at that after being told by Trent that they don't sell cars cash so i decided to by a new car but when I went to the Finance Office I was told they where only giving $12,000 I had sign a paper accepting the $15,000 but they said there wasn't any proof of that and Chamm claim not to know what I was talking about it's been 3 months I'm going back and forth with David Andrew and he still don't want to give me my $3,000 I hope someone out there that's reading will be able to help me I'm widow of a vetran and i have stage 5 kidney failure and heart failure can someone please help me get my $3,000. read more

I purchased my Kia in Daytona. I usually take it there for service. My battery died on the day I was on my way to my appointment with them. They called Kia towing and they took me to another kia dealer to replace the battery, complete my service and do a complete diagnostic. That was on Thursday afternoon. They gave me a 1:30 appointment at Greenway. The tow truck got us there early. I didn't here from the service rep until that evening. He presented me with a list of this and that to be completed. I told him, I have my car serviced regularly. Those are suggestion, please complete the oil change, tire rotation and replace the $350.00 battery. To my surprise, he failed to top off my liquids. All of them! I called Daytona and they sqid when I come that way (tomorrow), they will take care of it and will speak to the service manager at Greenway. Customer service is important. read more

BEWARE!!! DO YOURSELD THE FAVOR AND G ELSEWHERE!! This dealership runs a yo-yo or spot delivery scams that are illegal in the US and violate multiple laws, including the Truth in Lending Act (TILA) and the Fair Credit Reporting Act (FCRA). These practices involve a dealer allowing a buyer to take a vehicle with the initial understanding that financing is approved, only to call the buyer back later to force them into a new, less favorable contract after the original one has fallen through. This is a form of deceptive and unfair practice, and in many cases, it constitutes theft. What is a spot delivery (yo-yo) scam? A dealer allows you to take a car, and you sign a purchase agreement believing the financing is final. The dealer calls you back days or weeks later, claiming the financing fell through, and forces you to sign a new agreement with different, often worse, terms Dealers often use "spot delivery agreements" which condition the sale on their ability to sell the contract to a third party. Why it's illegal Deceptive practice: It's a deceptive practice because the dealer creates the false impression that the deal is final when it is not. Violates federal laws: Spot delivery and yo-yo financing are considered violations of federal laws like the TILA, FCRA, and Equal Credit Opportunity Act (ECOA). Unfair practice: The FTC has determined certain acts or practices involving sending payment for unordered merchandise to be unfair or deceptive. Potential theft: In many cases, the practice can result in actual theft, especially if a dealer threatens legal action to keep the down payment or trade-in. read more

I would give them a 4 or 5 but they sold me a 2008 toyota Avalon with no air conditioning. They claimed their air con machine was broke. Turns our it needs a new compressor. Leaking freon. Gebois and Johnathon both claimed they would fix it. Still nothing but cricketts. read more

Mala experiencia post-venta que puede dañar mi crédito. Hice un trade-in el 7 de julio y el dealer debía pagar mi camioneta anterior con Chase. Hoy es 25 y aún no lo han hecho, y mi crédito está en riesgo si no lo pagan antes del 29. Nadie me da respuestas claras ni prueba del pago. Muy buen trato al vender, pero cero responsabilidad después. No lo recomiendo.llame al conces y dicen que si quiero puedo pagar a chese El mes l que está atrasado y que después de que se haga el pago de la camioneta con l totalidad con la Foro el banco me manda el cheque de lo que. Pagamamos. Que es eso ??, Nos ha ido muy mal con Lorenzo Ford read more

Communication was shoddy, my vehicle was kept for three weeks without a response or any indication that work was being done. I brought my car in to be assessed months ago (because I received a mailed advertisement that they would offer me money for a trade in. Total scam), and when I left the dealership my car started messing up and the horrible part about it is I had to bring it back to this location to diagnose it. Prior to getting it assessed for trade in, the car ran perfectly. I'll never come back here. And now I have to either pay $11k to fix my car, or buy a new one. The whole process after getting my car looked over was so uncomfortable. The salesman would not take no for an answer and was basically trying to force me into giving him money that day. Even at one point trying to convince me to give him $500 to take a car overnight. Run far away from this place. read more

Greenway Kia North - Car Dealers Near Me - Longwood, Florida

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I would not recommend this dealership and service department to anyone. They do not communicate with you at all. When you finally call to get an update, you learn they need to order parts. They have had my vehicle for 3 weeks and it is still not fixed. I'm going to another dealership to get it addressed. I'll never go here again. Honestly, I may never buy a Kia again it's been so bad. Horrible, horrible customer service. read more

I walked in for service to an oil change with a free basic inspection. Later I got my brake rotors and pads changed based on the inspection report. Thanks Noah Yager for helping me with the whole process. He is honest on the quote and very patient with my questions. Thanks Noah! After comparing the quote with pep boys around the corner of Road 434, I decided to go with the factory parts at Kia. It was a smooth experience with the helpful advisors and the free shuttle ride while having no car to get back to work in the middle of a workday. read more

Do not come here if you have a trade in They wasted our time entirely, and gave us an appraisal on a trade in that wasnt even our car and they fooled us and ran our credit and took a hit because we thought the deal was real, and then they gave us a loaner vehicle as we had said yes and then we came back the next day to find out they messed up and did us dirty, and walk away back in the same car we came in and did not want to take accountability for messing up and just told us "we cant give you that deal, you can leave if you want to" read more

Bait and switch. Luckily I did not waste my time going to this dealer especially after reading these reviews. Saw a car we liked with an advertised price of $22166. Used make and model we wanted. I told them to work the OTD price. Final price came back $29598.80. What? Total price should have been with tax, tag, title, admin fee of a total $24243. But wait. There is more as they add on BS fees of the following: - CPO - $2995 that they claim is the amount to certify the vehicle. Completely ridiculous. - Loyalty - $995 so basically I have to pay them to get screwed. If anyone ever agrees to pay this they need to be locked up in a rubber room. - Taxable Fees - $999 completely made up number that represents nothing Basically they are jacking the car up $5000 of profit. I guess their thought is that there is a sucker born everyday - car also had 5000 more miles than the advertised number My suggestion? Don't walk. RUN It is dealers like this that truly give the car industry a bad name. I am going to put a complaint in with KIA and the State of Florida. Final suggestion. Never ever make an emotional decision when buying a car and do not negotiate on their home turf. Do it on the phone or via text. Remember they do this to people everyday and are pros at the art of screwing you. read more

Greenway Kia North - Greenway Kia North offer sheet. - Car Dealers Near Me - Longwood, Florida

Do not waste your time. This dealership uses bait cars. I called to inquire about a 2024 Kia Forte they had listed for 14,555. On the phone they said it was available and on a manager special. Drove 35 minutes just to be told the car was "sold" 5 minutes prior. 2 weeks later the car is still on their website with the carfax stating it's still being offered for sale. Went through the yelp reviews and other people have experienced the same thing going back 6 years. read more

I have been trying since December to get them to resolve some warranty and fee issues associated with my lease of a new Sportage. They have failed to answer over a dozen emails and several phone calls. Very disappointed with their Financial Manager and my salesman. I do not recommend them! read more

Horrible experience. They'll waste your time. Advertise online for a car and then when you come in it's magically $8k more than the online price. Do not waste your time with them. read more

Horrible Experience! Bait & Switch ( Even when you break down the ridiculous add ons). Achraf Lazaar, will definitely run that business to the ground. Having good credit, money down, and common sense is highly frowned upon. He told me " banks dont really care if you put money down, rather take 0 down". ARE YOU SERIOUS BANKS LOVE WHEN THE CUSTOMER COMES TO THE TABLE WITH A HIGH NUMBER DOWN. Also, notice how i didnt mention our interaction with OTD. COME HERE IF YOU WANT HIGH MARK UPS! TRYING TO BUY A CAR FOR MY LADY NEVER BEEN SO DIFFICULT... Dont be too savvy if you expect to buy from here lol Sales Price 23330 which they dropped the price to 22950 watch this ! OTD 30500+ read more

Called asked what was the out the door price. We advised Ms Lacy the price was out of our range. She told us they negotiate but you have to be in person. We drove over an hour to be told she's not a salesperson so she doesn't know how the pricing goes. They want someone to pay over 30000 for a vehicle with 2 rear end collisions already. One of their dealer fees was 2985 or something close to this number. This fee is basically for the car preparation to sale on the lot. DONT WASTE YOUR PRECIOUS TIME TO HEAR THEIR LIES read more

Came here to look for a car they have great supply. I was Abel to test drive a Kia shortage it was perfect but just a little bit out of my price range. They will call you a lot and text you multiple times a day as well as email so be aware of that. I didn't end up buying my car through them but they were good read more

Talk about a stealership rather than dealer. Finance manager never contacted me after I submitted an inquiry. Basically, they had my down payment and im on the hook for a car they couldn't even legally sell as it was another person's lease and they never had the title to it. Was told the original person couldn't get a deal because they wouldn't bargain with them over $12 a payment, meanwhile they did the same for me over $16. Did I also mention that they ran my credit after taking my money, and only agter the took my.money and ran my credit, then told me they couldn't give me the car that I came in to buy because it wasn't technically there's yet??? I was willing to settle aand the sales person told me.it cpild be 10 minutes,Could be 10 days. And they had me waiting 10 days before telling me it was the other persona's fault, not theirs, that they should not have started to process my down payment and run my credit when they didn't even have the car title itself. To top it off, KIA stealerships tack on a "loyalty fee" for never shopping with them, but you get it back if you come back for your second car. So I'm giving you extra money now to get money back later , IF I come back and buy in the first place? That's a bunch of bull for penalizing someone who never bought previously from shady places like this. They also have an extra reconditioning fee for any used car that's $2450. Don't worry, if the car doesn't need it, you're still charged the full price as I apparently need to pay to fix up the car I'm buying. This is true for ALL KIA DEALERSHIPS. Ask to see out the door pricing with all feea before even speaking to them. Stay away from this place. It's a bunch of crap fulled with likewise people. I found the exact same make and model with 7,000 less miles for $1,000 more and ended up with less payments as they gave me more for my trade and dealer incentives. I ended up paying less overall compared to Kia Greenway North. This place sucks and charges you more and won't give you a car because they truly are the worst. Don't buy from Kia or this one inparticular. read more

All the time were amazing to me, my experience was the best Buying my new kia. Specially the seller Bermerling, he did an excellent job. read more

Before they take your money, they're all for answering your questions. The moment you sign the documents, they stop helping you. No more responses through the texts that they were so frequent about before I signed for the car. Multiple times before signing I made sure to keep asking for a key fob for my car and I was promised I'd get one. The day I come in to pick up my license plate they tell me that there isn't one and I have to buy one. Originally, that was being given to me with the car. All I have is a long metal key with no sort of panic or lock buttons. To me, this is a huge safety hazard as I'm already a shorter person with physical disabilities. Not being given the things that are said are going to be given to you by a seller is frustrating. Because of this issue I plan to finish up paying the car I have and moving to a different dealer in hopes that my problem can be taken seriously. Quite a bummer too as this is my second Kia car and wanted to stay loyal to the company. Greenway Kia messed it up for me. read more

Horrible experience with sales manager, Achraf Lazaar. Definitely a bait and switch dealership. It seemed as if this sales manager is more concerned about his "losses" (his words not mine) rather the satisfaction of the customer. They were unwilling to budge and meet us halfway with the OTD price (and we offered a $7,000 downpayment). It's very unfortunate because we drove over an hour away ready to purchase this vehicle but not at the ridiculously high price that they are attempting to charge on a pre-owned vehicle. We are still interested in the vehicle, but only if we can speak to a general manager, someone who is serious about figuring out a reasonable OTD price (regardless of how much money we are using as a downpayment). Just some insight on the numbers we were provided: The original sales price listed was $23,333 which brought us in to test drive the vehicle. After testing, our OTD was a ridiculous $30,500+... What!!!!?? It's mind boggling that when checking inventory later this week, we notice the price dropped to $22,900. However, after speaking with sales manager, Achraf Lazaar, (again) the OTD would still be the same price of $30,500+ !!. An even higher mark up! We wanted to leave with a OTD price (after the sales price reduced) for $26,600 which is very reasonable considering our $7,000 downpayment! Please deeply consider doing business with this place because Achraf Lazaar will definitely try to oversell you with the ridiculous markups! read more

Called in The morning to make an appointment to see a car they advertised online. 3 hour drive for me. When I got there they initiallysaid the car was sold. Then changed the story to say that it was sent to auction. Said they would sell it to me but not for the advertised price. read more

This has to be one of the worst car dealerships I have ever been to. On the sales end I negotiated a deal, not the best but not the worst. I drove an hour to complete the deal only to find that they pulled it because I had my own financing and wasn't going with their lender. Against better judgment bought it anyway. Get in with the finance guy and there is a $1500 add for a care package, I said I don't want. His exact words. "Well you can take it off but if you do, I'm just gonna add $1500 back onto the Sales price. ". SHADY AS HELL! Service has proven to be even worse. 3.5 hours for an oil change with an appointment. Never again will I buy or deal with this automotive group. read more

Horrible Dealership with hidden fees when you arrive. Electric vehicle at 0% charge when you have set an appointment by phone. This dealer doesn't even care if the get bad reviews...that's how bad they are. read more

I consistently have terrible experiences here. I came in this morning at 840 for a 9am oil change and I find out around 12pm (after I had to go and track down my service rep) that they actually lost my ticket and have not started work on my vehicle. No apologies were offered or explanation. Service Rep seemed annoyed that I even asked for an ETA and did not follow up with the ETA. I had to go find her AGAIN and when she told me that they are just now starting I commented on how absolutely ridiculous that is. She stated "I agree, I'm not the one that lost the ticket so I can't say what happened. It will be another 20minutes"... but if she is my service rep shouldn't she have been checking on the status of the car before it had been 4 hours and I have to go ask?? Like I said no apologies were offered and nothing was said from their end to try and make amends for what I consider an absolutely horrible experience. Around 1pm I ask again and she responds "soon" I ask how soon. "another 5 actually 10 minutes". 10/10 do not recommend this location. At 120pm she comes out and says they're pulling the car up now. I wait thinking she would apologize for the inconvenience or say oh we filled up the tank or washed the car (typically the offer these free of charge when we have a service appointment) but nothing... while waiting for her to come back with my keys I notice on the paper they only preformed an oil change NOT the tire rotation. We have always done both at the same time for every single appointment. I ask her if I'm reading it wrong or if it says they did not do a tire rotation.. she says oh no we did. This says.. actually it says they didnt. Your appointment was for an oil change only." Can you imagine how frustrated I am? This is FIVE HOURS I've been sitting waiting. I tell her how unacceptable this is because the appointment was for both services. She argues with me saying I said "Oil change" ONLY. And never mentioned tire rotation.. I ask how can we go back and check what the appointment was for and she says "right here (points to the paper with summary of services) it says oil change because that's what you told me". You can go back and see what the appointment was made for. She didn't do that. Obviously I'm upset and she doesn't offer the slightest bit of understanding or willingness to fix this mistake. The whole experience was extremely rude and frustrating. The manager Joe Vega did apologize but when I asked him for a number from someone higher up that I can report what happened he gave me an Orlando body shop phone number? He also gave the excuse of Theo as well as himself have the flu.. why are they working directly with customers if they have the flu? Avoid this location if you value your time. Theo's attitude was extremely rude and unhelpful. She should not work directly with customers if she can not right her mistakes and offer an apology. Another customer sitting beside me was also waiting for an update from Theo and commented on how RUDE and nasty her attitude is. EDIT : After asking for a number to call management we were given a phony number but finally found a way to contact a man named Johnathan Daniel's. He was very apologetic and said he would consult with the man above him and get back to us with what they can do to rectify the situation. That was the evening of our appointment on Monday. Tuesday he called us and promised to get back to us and now it is Friday and we have called three times and left messages to call us about the situation. His promises of taking care of customers clearly are worth about the same as the customer service we receive from Greenway Kia in general. read more

.I WILL RECOMMEND TO READ THE ENTIRE POST BEFORE WASTING YOUR TIME WITH THIS DEALER OR ANY GREENWAY KIA DEALERSHIPS.... I did a simple search on a vehicle i was interested in buying from their site. I started receiving calls automatically from the dealership which was extremely annoying. I then started talking to a lady by the name of Jazmine. we went over numbers and I asked if the vehicle was on site, she confirmed and said the car was on their lot. she advise me to come so she can help me. This is where things took a turn for the worse. Upon arrival , I requested to speak with her and I was told immediately that she was only a online rep and another person was going to help me. ( red flag automatically ) I then request to speak with her and I ended up getting a Manager by the name of Ricardo . I advise him that I have requested to speak with her because we have already gone over numbers and such and he asked what car I was interested in. I proceed and make him aware of the car, gave him the stock number. Few minutes went by and he came and told me the car was not in their lot and that it was sold already ( literally after speaking with Jazmine 15 minutes ago) . They try to catch you with this $10,000 over KBB value but is all lies. IF I could give this dealership Zero Starts, I would. If you are reading this and you are in need to get a car, DO NOT, I REPEAT, DO NOT Do BUSINESS WITH THIS DEALERSHIP OR ANY GREENWAY KIA DEALERSHIP. they only will help you if they can jack up their car prices against you. if you do your homework and outsmart them, they will tell you the car is not for sale anymore. they should be reported to the better business bureau. I can see why their dealer site has poor reviews now. read more

We took our Kia Sorrento in on Tuesday for the recall for the engine catching fire. Next time I drive it all the lights on the dash came on and car stopped and wouldn't start back. Called them to tell them and of course they couldn't care less. Then called me back later to ask me if I want to trade in and get new. Very suspicious. read more

LIARS! LIARS! LIARS! We were lied to by two people at Greenway Kia North, Jane and Cody, who let us drive 30 minutes to their dealership in search of a specific car that they told us they still had. Then they told us it was at Greenway Kia West, so we called them and were told that they still had the car. When we got there they claimed it sold in the last 20 mins. Too many lies to blame a particular person. This is obviously company policy and they have been trained to lie. I don't understand the strategy? We didn't look at any other cars and will NEVER buy from any of the Greenway dealerships. Do they really get people to stay and buy cars after they lie to them? read more

NEVER buy a car from Greenway or take your car in for service. This place, in my opinion, is staffed by extortion artists who will aggressively bilk you of your money and provide very little in terms of actual value. I think it's part of the Greenway dna to act like 3rd rate used car salesmen. I happily drive across the city to another Kia dealership (not Greenway) just so I don't have to be robbed at a Greenway dealership. If you want to avoid a hassle and the feel of being cheated, avoid Greenway. read more

Very unhappy with the service here, 2.5 hrs for an oil change and tire rotation. Specially requested the car to be washed and was told that it would take longer, car came out untouched. Don't know why it's so hard for people to work and do their job anymore. read more