Excellent service, product selection and value. I went in today and told them I quit smoking cigarettes over a month ago cold turkey but want something to puff once in a while, the suggestions given to me worked out awesome. 100 star review. I'm very happy with my experience. read more

Hear me out please: I came here a week ago and asked for a bubbler around $20. Look, I've seen cheap, but this was not even made correctly. I have included a few pictures, along with a video for those that are skeptical. Would be willing to raise the stars if the manager can either replace the bubbler or store credit towards another. Would I go back: yes, I'd like to receive my reimbursement please. Then I can make a better judgement. read more

What I like most about this shop is that for us old fashioned guys, we like our tobacco. Whenever I go in they always have a supply of my favorite, no hassles, friendly customer service and I'm out the door as slow or quick as I want. Nuff said! read more

I wish I could give them 0 stars. Went in to purchase a stem and a ashcatcher for my water pipe. Picked out a piece, and was not even allowed to look at it closely. Oh well, no problem, it looked great in the case. Bought it, brought it to my car, and noticed it was cracked when I opened it. When I went back in to exchange it, I was told by an older man (acting like he owned the store, so either the owner or the manager) that I probably dropped it in the parking lot. When I demanded an exchange, he begrudgingly obliged, and gave me a similar piece. Don't deal with this. Use the internet. GoGoPipes ships to MA in two days. read more

I have been shopping here for 25 years. During that time, George has always managed to maintain impeccable selection and quality. Despite an impressive collection of glass ( this is my go-to headshop despite the fact that I live next to Headlines in Nashua ), George has never forgotten his roots. The family-owned Billerica Smoke Shop has all of the top quality cigars that you will find at Two Guys in Salem or Nashua. And the prices are as good or better than online. Make sure you look through all of the humidor cases, as you are bound to find some hidden gems! read more

Clean environment, knowledgeable staff, fair prices and excellent selection. One of the few places locally where I can find Ken Kendall's exceptional 7-20-4 cigars including the Hustler line and Spyder. Highly recommended. Only downside of this shop is sometimes there are too many youngsters in there shopping for 'vaping' supplies. Yeah, I understand this is the trend and Billerica SS needs to cater to all types, but geeze Louise, these kiddos can be annoying. I prefer a shop that caters to real smokers - - - I guess I'm becoming a cranky old fart. I can live with that. read more

Great place to hang around, talk with the owner (George), get caught up on the new on the flat screen or get your lottery. The Shop has frequent cigar events that are a lot of fun. read more

The guys there were very nice and helpful but I went back a different day when there were only women working and they were super rude and unhelpful and actually laughed at my questions and just tried to make me feel stupid so I definitely won't be purchasing from there when they are working read more

You can't beat Charlies Chalk Dust for under $10. Need I say more? I respect the owner and appreciate that he values loyal customers and isn't looking to take advantage of newbies. Amazing selection for not being a vape shop. Great selection of high end e-juices, vapes, accessories, glass pieces, rolling papers, hookahs, cigars and the lottery. It's Billerica. It's a convenience type store, it's kind of shady, you don't have to speak in code regarding the glass and it's so cheap you may feel like you're doing something wrong. If you don't mind all of that, go here. I suck up the shady aspect and have made this my go-to for Charlie's Chalk Dust. read more

Wonderful, knowledgeable staff, good prices, amazing high quality selection! Every time I go I am always made to feel very welcome. Any questions I might have are answered with ease, and I always find exactly what I'm looking for. Great local family run business. read more

I love this place. Family owned, all of the staff are friendly and very laid back. There's a big variety of things for all types of smoking, and you really can't beat their prices- I haven't seen anywhere in the area with better priced products especially for vaping. If Cigars are your thing, the owner George really knows his stuff and has a great selection. They've REALLY stepped up their glass game in the last few months and have some beautiful pieces. This place is a hidden gem in my opinion. If they don't have what you're looking for, they are really good at working with you to figure something else out that would work or discuss ordering new things. They are always adding and have new things every time I go. Whether you're young, old, experienced, or a newbie- they'll make you feel comfortable and get what you need. They don't take advantage of anyone and always want you to leave satisfied. read more

George is a great guy, always friendly when you go in. Used to go in when they had the old shop, but ever since they re-did it the place looks beautiful. Everything is nice and clean and welcoming. The only thing I wish is that they'd carry a bigger selection. Sometimes it's hard to find the small things you need. You'll go in for a 14mm slide and they'll only have 18mm and stuff like that. Otherwise this place is next to perfect. More glass selection, big balls of hemp wic, and more heady worked glass would be cool. read more

Nice place. Very friendly staff. They helped me out and offered advice without being pushy or condescending. Definitely laid back but knowledgeable. They answered questions without trying the whole "up-selling" shtick . Very much recommend this cool locally owned shop. read more

Love the atmosphere, the people behind the counter, the cigar selections. Great to have a place like this in the neighborhood.

I usually come here to buy stuff if I'm not in the mood to travel further but I haven't had that many great experiences with the workers. It seems like it's ran by a family... which doesn't usually get along. Husband and wife argue loudly in front of customers sometimes, the kids don't usually understand fully what they're selling... which you'd assume a business has a grasp on their product, and their prices... I'm going to stop being lazy and go further for now on. Not that great of a place either, and too pricey on the smallest stuff. Regular looking bowl for 50$...?? Yeah, sorry. Lost my business. read more

Informative staff,great selection and offers a cash discount.

Purchased some hookah tobacco that tasted great! five stars for wide selection of flavors!

china made knockoff glass do not buy, purchased 2 that broke within 24 hours returned for my $ back, unknowlegeble staff when it comes to glass, stop by this terrible establishment for a pack of cigarettes, scratch tickets, or a cigar. terrible. read more

this is the best smoke shop around got everything you would want e-cigs all the diff vapors glass products large selection of tabaccos cig tubes prices all all good George is very freindly and helpful and the other employees are too !!!!!! read more