I ordered a pair of Ministry of Supply pants in December and did not receive them until February,…read morewhich already felt like an excessively long wait for a roughly 200‑dollar pair of "business travel" pants. When they arrived, they were wrinkled out of the box and the cut below the knee was oddly baggy and flared. The hems were uneven and the sewing looked amateur, not what I expect at this price point. Although the pants technically "fit," they made me look frumpy below the knee and were not at the level of my usual professional wear. This did not improve with a trip to the dry cleaner and a pressed crease. The marketing that these are business attire you can travel in felt misleading, because the fabric wrinkled easily. The underlying issue was poor construction, not just temporary wrinkling. The most frustrating part was the return policy. By the time the delayed shipment arrived and I had a chance to assess the quality, the purchase was already outside their 30‑day return window, and customer service refused a return. In other words, the shipping delay effectively wiped out my ability to return a clearly unsatisfactory product. Given the combination of slow fulfillment, disappointing quality, and rigid handling of the return window, I would not purchase from Ministry of Supply again and would urge others to be very cautious about the quality and to watch the return timeline closely.

I signed up for phone messaging and I could not remove myself from the text messages, I could not…read moreblock the number, and I emailed their concierge and they said they've removed me from the list but I am still being spammed with their text message. It is unfortunate, it was such a cool company when they first started out. I will not do business with this company.

I was just one week away from my white coat ceremony for dental school and completely swamped, so I…read morekept putting off getting my pants hemmed. I finally called around, and this was the only place open late and nearby--and I'm so glad I did. From the moment I walked in, the experience was amazing. Raymond went above and beyond to make sure everything was perfect. He even had me try on shoes to ensure the length was exactly right, which I really appreciated. I originally asked if they could be ready by Friday (my ceremony was Saturday), but when I called to see if Thursday was possible, he made it happen without hesitation. The pants turned out perfectly hemmed--exactly what I needed for such an important day. The attention to detail, professionalism, and quality of work here are top-notch. I'm incredibly grateful and will definitely be coming back in the future. Highly recommend to anyone looking for expert tailoring and great service!

I had a great experience with this tailor shop. The quality of their work is excellent, and you can…read morereally tell they take pride in what they do. I brought in a women's skirt that needed a zipper fix at the last minute, and they were able to take care of it quickly without compromising on quality. The service was not only fast but also very friendly and professional. It's such a relief to find a place that's both reliable and efficient. I'll definitely be coming back for any future alterations!

you know- I phoned in to discuss what I had in the way of used clothing- for possible Sale- that i…read morewill never fit into again. The gent that answered- was great, very patient- personable, he heard my story- what else you got? what size suits- etc. no rush, no hassle very polite. They had sufficient stock at the time- so maybe some other time when i visit Mass. ave. we can make a trade-in- give some gently used mens clothes a new home- This facility with this kind of staff- is surely worth a visit if you are looking to buy- Cannot imagine you NOT being treated with respect- from a Gent. that knows clothing- and it's worth. my evaluation, for your consideration- from an ole Geezer !!!!

Staff was extremely rude to me. Also, be sure to check your suit thoroughly before buying. Got sold…read morea suit with moth holes they wouldn't take back.

Walking all day in the snow in semi-snow boots was not ideal. I stopped in trend to buy a new pair…read moreof boots that were water and snow proof. The selection was fairly large, and I found the right pair of boots for the weather. The staff was friendly and helpful. It was a bit expensive, but I guess that is to be expected when shopping on Newbury Street.

The staff was particularly unfriendly. I came in looking for a specific shoe right off the bat…read morewhich they had so I wasn't a difficult customer at all, but the person that was "helping" me was very rude. They were repeatedly sighing when I asked ONCE for a different size of the same shoe, and were most definitely trying to get a quick sale out of me. They told me the first size I tried on was an excellent fit despite it clearly not fitting at all. They were overall very pushy and not patient at all which is required for shoe sizing. The pricing seemed pretty typical for the shoes I was looking for, but I'm sure for the experience alone it would be much better off just going somewhere else...

I have no idea how they expect to sell sunglasses when they are all locked up and it takes at least…read more30 minutes to get helped. I went in wanting to buy some designer glasses and another customer was already running around the store trying to get someone to open the cases to try on some glasses. Once she found help for us, I asked if I could try a couple on too. I was told by the sales associate that only one person at a time can be helped. Fine. I waited for another 10 minutes for the other client to choose which glasses she would buy. The sales associate then told me she had to go help them at the register and needed to find the cases for the glasses too. Another 15 minutes went by. At that point I just left. They're clearly not interested in making a sale. Such a shame because before this lock up situation, I used to buy all my glasses from this location. Looks like I'll need to find another store.

Great selection of clothes, shoes, jewelry and more! It's on the second floor and there's an…read moreescalator to go up. Much larger than your typical Nordstrom rack.

I'm a bit surprised by the negative reviews, I've had only positive experiences. Having bought…read moreshirts, sweaters, and sport coats from Andover Shop, all are of outstanding quality. Furthermore, I've always received highly knowledgeable, precise service. For example, one shirt I wanted to purchase was full cut and they advised me not to buy the item because the fit wasn't right. Few shops today are so high integrity, most prefer the quick sale. The prices are not that high when you factor in the quality of the items and the expected number of uses: the value proposition shouldn't be compared against fast fashion.

I was in the Andover store in August and found the quality of the shirts…read more not up to other high quality outlets such as David Donahue. I expect better cotton shirts to be thicker material and finely trimmed. Also while there I checked out the woolen material for suits - just not quality. I did buy a winter shirt on sale which was nice in fairness.

tough to fit but after multiple fittings the suit was perfect. The next suit was simply picking a…read morefabric and again fit perfectly.Joe s

Before I get into this, I want to say that in the end, everyone looked fine, and no one really…read morenoticed any issues (since then, we have in photos) That said, I was looking for quality tuxedos for my wedding--for myself and my groomsmen--and I didn't want to go the mail-order box route. After searching around the city, my fiancée and I came across Cuffs & Collars. We had a brief meeting with one of the two brothers who run the shop, and afterward, we decided to go with them. The plan was simple: I'd collect the measurements from my groomsmen, who were scattered around the country, and the shop would handle the sizing, claiming the tuxedos were "custom from Italy." While technically rentals, I was told the tuxes were new, could be tailored to fit each guy, and Italian-made--exactly what they advertise. This is where things started to go downhill. Communication was difficult from the start, and out of everything involved in planning the wedding, the tuxedos turned out to be the most stressful part. I paid for half of them upfront. When I went to pick them up a while later, the jackets were correct--but the pants were completely wrong. They looked like basic suit pants, not the formal tuxedo style we had discussed. I immediately asked for them to be swapped out, as the wedding was getting close and I needed to ship everything to the groomsmen so they could tailor them as needed. Eventually, I received the "new" pants--only to realize they were the same pants with the strip of satin added. Worse, they were absurdly long--clearly designed for someone who is in the NBA. This required significant alterations. A few of the tuxedos were completely mismatched. Instead of using the measurements I provided, the shop had simply matched jacket sizes to corresponding pants sizes--ignoring the fact that everyone's build is different. When we asked for replacements due to these errors, we were charged full price again, despite the fact that the mistakes were theirs. It was during one of these exchanges that I discovered the tuxedos weren't made in Italy at all--they were made in China. I felt misled. I was sold on high-quality, Italian-made tuxedos, and that's not what we received. Ultimately, we made it work. The tailor we used did an ok job with what he had, and my wife said I looked great. But if you're considering using this shop, I'd strongly recommend double-checking exactly what you're getting--especially if you're being promised something "custom" or "Italian."

Great selection of clothing, and I was particularly impressed by the manager Jeanie. She invested…read moretime to ensure I was good with my purchase, and that level of customer service is what we all expect and desire. A shout-out to her.

Great products all at fair prices including ready-made suits and non-iron dress shirts. Greater…read morepeople who are not just knowledgeable but helpful as well. Greatly recommend this establishment indeed!