Have used the Carrol Bros many times over the years. Always quality work, honest, and caring.read more

Best mechanic in Johnson City !! Jeff has worked on all my vehicles . Everyone is super nice …read more Would refer them to everyone !! Need a honest mechanic Here is the place !!

Amazing people, amazing service!! They worked on my car and my Jeep for less than half the price…read morethe dealership quoted me for the work. They were quick to get me an appointment and the work was done in an appropriate amount of time. They took great care of me and will 100% go back for any service!!

Had multiple issues on a long ride up through the country and found these guys along the way. The…read moreBEST experience I've ever had at an auto mechanic! Customer service was absolutely incredible. They truly cared about seeing me get safely back on the road. Even did a full check on the car (free of charge) after the repairs were made to make sure I was good to go. 10/10, highly recommended, cannot speak highly enough about Car Pros!

Best car shop I have ever been too! They really care about you and your vehicle. Won't be going…read moreanywhere else

This is hands-down the best auto repair shop in the Tri-Cities! The quality of care, honesty, and…read moreworkmanship they put into my Subaru Outback made it feel like I'm driving a brand-new car again. What really impressed me was their communication--they kept me informed every step of the way, which is something you don't see often. The team is knowledgeable, professional, and truly treats you with respect. On top of that, their pricing is fair and affordable, especially for the level of service you receive. Their honesty and attention to detail have definitely earned my trust. I'll be a loyal customer from here on out--highly recommend!

This guy has always been my guy for alignments. He was the only one that could get my M3 after 5…read moreother attempts by others. Love this guy and has great pricing!!

Glad I was referred here from another independent repair shop as I had a radiator issue on my…read moresenior BMW. They were highly recommended by a respected area technician for my 2006 BMW 330i (I am the original owner) with 213K miles. I was impressed by (1) the number of BMWs, Mercedes and Audis they were servicing, (2) the cleanliness of the shop, (3) the knowledge base of the team, (4) the promptness of the service and (5) job well done for (6) the price quoted/paid. Great first impression and I will be back! Thank you for restoring my faith in technicians to work on my BMW! Greatly appreciated!

We have used BRM for over a decade. They have been excellent. They use original parts, and follow…read moreall mfr recommendations and guidelines for the specific vehicle. They have kept our vehicles in perfect running condition. Highly recommended!

If you are looking for a mechanic, avoid this one at all cost!!…read more I had appointment with HTek in February 2026 for a regular oil change and to get my AC cabin filter changed. The mechanic recommended an upsell for a $250.72 Air conditioning Test (which showed no leaks), $63.14 for the Cabin Filter Service, and $206.93 for the Premium Cooling System Service. My mileage was at 74490. Since I have used them in previous years, I decided to trust them. Fast forward, and I try using my AC only to find that the first three settings on my fan no longer work. Zero air comes out on setting 1, 2, and 3. It will only emit air when on the highest setting. Prior to this "service," my fan worked perfectly. I tried submitting a contact form about this, but did not receive a response. I scheduled an appointment today with them to check the fan to see if something was just not put back correctly, and low and behold there is suddenly a leak that will cost an addition $980 just for the parts! Even though I have driven my car less than 1000 miles (my current mileage is 75241) since the appointment. They didn't even look at my fan, even though that was what I brought my car in for. Edit: I had another local mechanic take a look at my car. They confirmed that there was NO leak and replaced the fan on my car for $182 total. HTek is a total joke - save your money and go somewhere else instead!

Seth and all the guys are top notch, they go out of their way to keep you informed while…read moreperforming great quality work. Always a pleasure to do business with them.

I have used him for years. Not the least expensive but one of the best. Great at diagnosing…read moreproblems. So you won't pay for something you don't need. Which in the long run saves you money.

Great little "mom and pop" automotive repair shop in Colonial Heights…read more Don't worry about sitting around all day waiting while your vehicle is worked on. They will drive you home after you drop off your vehicle. They also pick you up when your vehicle is ready. This is a great service for households with only one vehicle. We got our SUV oil changed. Only thing they forgot to do was readjust the on board display setting (why I'm giving four stars). Now we have taken our son's car to have the brakes repaired while he is home from college for the weekend. Easy to get appointments. Done in a day. Respectable and reliable service. Every time.

These guys are the best. They are honest and fair and keeps our 2004, 2000, 2011 older cars…read morerepaired and on the road. Highly recommend!