Wonderful service, as usual. Clear explanations. These people do not talk down to a woman, but tell…read moreme, and I'm sure other women, what we need to know to make intelligent decisions about whatever automotive repair/work needs to be done. Thank you, H-Tek, for many years of such service. Sylvia Nickels

These guys did good work on my Acura. However, they inconvenienced me when I tried to take my…read moreToyota in. I bought rear disks and pads for my Toyota intending to do it myself. Time passed and I never found the time to get to it. The rear brakes started making noise so I decided just to take it in. I called for an appointment and told them I wanted an oil change, brake fluid change and the rear brakes done. I told them I had the brake parts and the lady on the phone said they could not warranty it if they used outside parts and I said fine, that's OK and made the appointment. I showed up the day of my appointment and brought someone to give me a ride home. When I told them I had the brake parts they told me "we don't install outside parts" . If they had told me that on the phone I would not have wasted everybody's time. I went to Carpenters automotive instead and they had no problems doing the work.

I've found a new tire store....the quote I got on Wednesday was the same I paid on Friday…read more Everyone was extremely nice. The tire guy talked to me like I was his mother...and I'm a dude! That's how nice he was. I was in and out! I barely finished my chicken biscuit before they already had my car in the garage. First class people...from desk staff to the tire guy. There was a semi tall skinny white young dude that said hello to me...he didn't have to but he did and that was nice of him...he was busy but he noticed me and nodded. And I hate being like this...but I don't know his name...but he is a tall slender black dude with good hair...like I said...I hate saying.."the black dude"... but I don't know his name...but I told them to just throw the spare in the back seat...but he pulled out an extremely heavyweight toolbox and other crap in my trunk to place the spare back to its home. That was very nice of him. I wanted to tell him so....but I didn't see him upon leaving. Good people!

I have taken my car to Porters in Johnson City for years and I wouldn't trust my car to anyone…read moreelse. Always friendly, caring, professional, are accurate with their quotes, provide excellent service, from the front desk check in/out service, to the quality work they do on my vehicle every time. They call me before doing any major work to let me know cost and always have great value for the work they do. They are honest and I appreciate their integrity. Something that is rare in business. I've recommended them to friends and family who have all also been satisfied with their service. It's nice to have someone reliable taking care of me and my family's vehicles and safety. Thank you, Porters!

Amazing place. Reliable and very knowledgeable people. Highly recommended this place.read more

My car wouldn't start so I made an appointment with Ponders and they scheduled an appointment for…read moremy car checked it out called with what they found discussed the repair and the timeline. So with having to order the part needed and the repair it was done in a timely manner and very affordable pricing. Ponders is a locally owned business and they care about their customers and the community. Very respectful people working there

Excellent customer service and a great price. I would highly recommend! Also, they were able to get…read moreme in and out quickly.

Hayworth damaged a brand new set of 35" Mickey Thompson tires and Beadlock spacer and failed to…read morebalance the tires. No acceptance of responsibility, no refund, not even an apology. I paid Hayworth to install and balance new 35" tires on a new set of beadlock wheels. One leaked immediately and I had to return. Hayworth blamed it on the lockring spacer that was used and clearly damaged. I asked them how the spacer was damaged and got something crazy about one of the bolts must have failed to line up. The bolts MUST align, that is the nature of beadlocks. Also,from day one it was clear the tires were horribly out of balance, as if they had not been balanced at all and despite being told they were road force balanced. I took the tires to Discount tire to be rebalanced and as usual, Discount Tire nailed it - and did it for free. A couple weeks later I had a SECOND wheel leak while traveling out of state. This time I decided to remove the lockring myself and determine the cause. I was shocked and infuriated. Hayworth had failed to properly install the tire onto the rim, leaving half the bead exposed over top the rim and allowed it to be smashed/pinched by the locking. No wonder I was getting leaks! Concerned Hayworth had done this on my other tires, I proceeded to document my disassembly of the three other tires, including the one they "fixed." At least they were consistent, ALL the tires had been "mounted" the same way, damaging the bead were the tire is supposed to seat against the rim. I had to fix every wheel myself, tucking the bead onto the rim. So in summary, I paid Hayworth to mount and balance a set of tires. Not only did they fail to balance the tires, they damaged a spacer and never took ownership or offered compensation, they damaged ALL 4 brand new tires by failing to seat them onto the wheel and then compressing the bead between the wheel and lockring. Their service resulted in two of the four tires to lose air pressure before I personally had to fix their work. I had to take to tires to another shop to have them properly balanced. It should be further noted, I did go back by and showed the images (I also have videos) to the shop manager. I asked that the owner give me a call when he was back in the office. I never received a call. To me, this demonstrates the owner and management is comfortable knowingly damaging customers property and charging for inadequate services. I will never allow Hayworth to touch another tire or any vehicle after this. If anyone has had their Beadlocks installed by Hayworth, you better pull the rings and inspect them!!

The customer service is absolutely revolting. If I could give this company 0 stars I would. I was…read moregone from my car for 10 minutes to pick up clothes from my friend's apartment and they took my car. I had no idea that there was a towing policy, there are no signs posted anywhere. The owner then proceeds to tell me that I can only pay in cash. My wallet is in my car and I had no way to get to the towing place or get to an atm, I don't even have $160 dollars. I asked if I could pay with my credit card and he said no. This place is HORRIBLE. What kind of company doesn't take cards? I am a 20 year old girl, do you expect me to WALK in the DARK at 10:30 at night to an ATM? Disgusting. And they will be hearing from our lawyer.

My car broke down at a busy intersection in Johnson City. Didn't know of a tow service so I called…read more411....it gave me this company. I called and they were very nice, professional. Asked me where to tow it, then told me they also had a garage. I let them tow to their place. Very good response time on getting to me. Even asked if I had a way to get home. They fixed my car the very next day and are very reasonably priced. They have a new client in me, that's for sure! THANKS SO MUCH YOU GUYS!!!!!

My name is Eddie Keplinger, I took my truck to Orileys auto parts let them check the alternator ,…read morethey told me it was bad.(they didn't charge me anything!) I also HAD car shield ( more like car shaft!) They are a joke!! They have a 10 million dollar lawsuit on them! I recommend never get car shield!! After I got took for 1,000 dollar. Browns Mill Auto told me I needed to bring almost 200.00 more... They never contacted me or anything, I never signed any paperwork. I got took for a total of 1,176.00 ( total from both Car shield and browns mill) All I can say is you better watch some of these garages they will take you too!! The man that works there told me that car shield wanted to send them a used alternator for my truck. All I can say is do it at your own risk!!!

Browns mill towing, the 1st 4 times they were great and patient this was in June and July. Finally…read morewe got my car and the dropped it off to be serviced..The young man was great!!

The guys who worked here was very friendly and kind. It was a fast and easy service! We will be…read morecoming back(:

This is my second time at this location and I just love it. They had me at caprisun juice and…read moregummies for the children while they wait to get the oil change!!! Manager Jo, Coby and Timothy were awesome! I found a coupon for $20 off for any oil change and with one windshield wiper replacement my total came up to $83.95. Great visit and we will be back!

My starter went out on my car and I called Mark. He was very helpful and quoted a great price to…read morerepair it. He also made it to where I could have it towed and tacked onto my final bill. It was picked up that morning and fixed by that afternoon! I'm so happy I finally found a good honest mechanic. Won't ever go anywhere else!