Whether you are stopping by, or calling Bill over the phone, you should definitely do what I didn't do (regretfully) and follow your gut instincts if you get the feeling that these aren't people you want to be leaving your vehicle with. Up until now, my dad has been going there for a year or so, and unfortunately due to his poor naivete is just realizing that he's been ripped off by Bill countless times over the course. Upon doing my research looking up reviews on Bill's before going to him myself for my own car troubles a while ago, I was shocked to discover that this place was sued and fined $116k by Mass Attorney General Martha Coakley and had been suspended for issuing fraudulant passing inspection stickers to cars that had failed emissions control tests for a quick few bucks (Google it). Aside from my dad's contribution, I'm honestly dumbfounded about how this place remains in business. My very first time calling the center, Bill was rude, impatient over the phone and if anything sounded bothered/annoyed that I had called and literally sounded like he had just woken up. From what we've experienced from this place thus far, Bill has not been a man of his word; always wishy-washy and unreliable about when your car will be done. He'll tell you it'll be done tomorrow, and before you know it, you are calling daily until he finally tells you it's done, and it's a week and a half later. After finding out about Bill's legal woes and reading other customer reviews, I can only imagine what other purposes Bill has used my car for other than repairing them. Adding to the list Bill is inconsistent, and shamelessly lacks business ethics and/or integrity; not customer service forward at all and disrespectful in the way he approaches you, even in the way he speaks to you. He'll charge you unfairly - either that or for cheap, and then your car breaks down a week later (I'd know from experience). Most importantly he cares more about reaping money out of your pockets than fixing your car properly, much less salvaging any credibility he has left to his business. Very trashy, untrustworthy and sketchy operation. If I could I'd rate 0 stars, but Yelp doesn't allow it. Bye Bill read more

I've been here twice, and both times Bill was an a-hole. Was quoted one price over the phone for the work (tire change, not brain surgery), and was charged double after they were finished. He also uses customer cars to bring other customers to and from the shop. If the lady who brought her limp-mode Malibu is reading this, they took your car out twice to drop off other customers even though your car was running so poorly. GFY Bill. read more

Go to this shop. It's rare to find honesty, integrity, and skill under one roof with mechanic shops but you will find that here. They care about the customer and will work with you to get the best option for your car and won't spring up last minute fees when you least expect it. read more

I've been relying upon Bill's Automotive for years to maintain our cars. He and his team have been honest - they give me an estimate, they do the work promptly, they provide a bill that matches the estimate, I pay, and I drive away confident that they'll cover their work if something doesn't work. There have been cases where the estimate changed and I had to pay more. Here's the thing: I've used dealers and have always felt their costs were unfair. With Bill's, the cost is fair and the work is excellent. And that's the bottom line: fair cost, work performed promptly, and they cover their work. read more

Bill's Auto definately takes the edge off having car troubles. Fair prices for major jobs and everything is done very quickly. Thank you!

I have been going to Bill's auto for a number of years (10+) and he has done an outstanding job of keeping my cars maintained and on the road. Work is always done on time and at reasonable fee. I have recommended Bill to many friends and have always received positive feedback. read more