I am a former customer of Auto Doctor which went out of business and recommended Norwood Auto Care. We recently had our 2 cars serviced and inspected. We anticipated that both cars needed some work. Allen kept us informed, all work was done to our satisfaction and the price was fair. read more

I have had some horror stories when dealing with auto repairs, especially "Dealers". As automobiles get more complicated, you worry about mechanics keeping up. I believe that worry is over for me now since I have found Norwood Auto Care. [[HIGHLIGHT]]Alan over there, has restored my faith in this industry.[[ENDHIGHLIGHT]] They were obliging, honest, and up front with everything. Great work for a price that was very fair and reasonable. read more

[[HIGHLIGHT]]So I'm giving this a two because the people were nice but the service COULD'VE been better.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So, I had reached out due to them being recommended, they had told me I could drop my car off in the morning and it would be done by the end of the day.[[ENDHIGHLIGHT]] No problem, I dropped my car off, went to work and around 2/2:30 I had called to see if it had been done because I would be returning to my office and would be done with work. They told me they would check on it and call me back, [[HIGHLIGHT]]I waited about a 30/40 minutes to not recieve a call back, so I followed up, only to be told it was just going in NOW.[[ENDHIGHLIGHT]] Now it's 3:15/20, my car was supposed to be seen in the morning? Anyways, the job took about 15/20minutes until I was told that it was done, now it's 4, I've waited all day + some for a 15minute job. Paid my dues went on with my day, no problem Flash forward needing a new oil change, I go to a different shop, closer to home and he pops up from under my car and tells me to not go back to where I went (which is Norwood Auto) because the filter (the dirty one) was not for my car, that it was the correct size but not for my car, meaning it fit, it just shouldn't have been in my car.) THE CLEAN ONE, is supposed to be in MY car. I'm confused and disheartened that a 15/20min job took all day to be seen, with an incorrect part used and overall was rushed with lack of communication? Sure money is money but make sure to LOVE your job before committing to it. I had just bought this car after years of not having one, this was my first oil change that I had to do on my own, and I just feel like not enough pride was taken into doing the job, maybe I wasn't seen as a serious person due to how young I am? But now recommended to never return here definitely doesn't sit well with me. Hope y'all do better. read more

Norwood Auto Care - My Oil Filter. (Dirty vs Clean) (Correct vs Incorrect) - Auto Repair Near Me - Norwood, Massachusetts

This week, I called Auto Doctors, only to have Alan pick up the phone and explain that AD had closed. This was a shock to me, as I have been a customer there for 40 years! [[HIGHLIGHT]]I set up two appointments with Alan for my cars, as he told me that AD had trusted him with their phone number and customers.[[ENDHIGHLIGHT]] Well, I was blown away! Excellent service, helpful, clean waiting area and bathroom! Alan gave me a fair price on all the work, and was willing to accommodate my special requests. I have found a new place to bring my cars, and I fell I have upgraded!!! Oh, and they do Inspections stickers too!! read more

Norwood Auto Care - Card for Norwood Auto care side 2 - Auto Repair Near Me - Norwood, Massachusetts

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[[HIGHLIGHT]]Allen is a man of his word and made things right.[[ENDHIGHLIGHT]] I had an issue and he took care of it like he said he would.

I found Norwood Auto care by chance, the screw on my auto muffler clamp broke and muffler was dragging on ground, I went on line they were 1.7 miles from where I was. I made my way there Allen took my car right in and fixed the rusted screw that had broke on clamp. [[HIGHLIGHT]]Allen is very kind and very customer service oriented, just what you look for when you enter an auto service place.[[ENDHIGHLIGHT]] The big surprise he didn't charge me, said he was happy to help me. I am 64 yrs old, I had been looking for a new mechaniic, well I found him, this was good old fashion customer service. Thank you Allen! read more

Hi, My having extensive vehicle experience from managing a few transport vehicles, and family autos, to personal sports vehicles. [[HIGHLIGHT]]This shop is my first spot to consult on vehicle issues and problems.[[ENDHIGHLIGHT]] From quality and genuine value, to an asap timely appointment thats always addressed or advised how to rectify the problem. This spot is always my first to consider. Value there is outstanding in today's volatile and changing vehicle platform. If your having auto problems, Al who's been doing this, ..plus.., for nearly 20 years or more, knows how to, or who he might know that can address it fine. read more

Reasonable pricing, fast service and work was done on time and at estimate, I'm very happy and will be back

Allen beat all prices by almost half. Communication was outstanding. I got new brakes and an oil change, was done quickly and such a great job. Completely would recommend Norwood Auto Care to All! read more

Norwood Auto Care - New rotors and brake pads - Auto Repair Near Me - Norwood, Massachusetts

If you're looking for a general mechanic, I strongly recommend Allan at Norwood auto care. He has taken care of a number of things for me across multiple cars and has always been knowledgeable, effective and fair. Something that sets him apart in my mind is he is also kind communicative, and patient. I have watched him walk customers through the full scope of the issue show them the parts. Make sure they understand and layout the options. This is the reason I have felt very comfortable sending friends family as well as clients his way, because I know they will be happy and well taken care of. read more

[[HIGHLIGHT]]I can't say enough positive things about aspects in regards to this shop.[[ENDHIGHLIGHT]] I can tell you the owner is an honest man who appears very involved in the day to day operations there. [[HIGHLIGHT]]My dad was also a satisfied customer but he is no longer here to tell.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thanks Allen and team![[ENDHIGHLIGHT]] read more

Thankful for their quick service and fair pricing. My car crapped the bed with a misfire while I was going to leave for work. Got it in the next day at 8am, heard back the same day at 4 that it was all set. Drove it home and it seems to be fixed well. Appreciate the fast and friendly service. read more

Simply the best auto shop around. Allen is meticulous with describing and performing his work and his prices can't be beat. He takes great pride in his workmanship and makes sure every issue is addressed before leaving the shop. If you want to go to a family owned and high quality shop, Norwood Auto Care is the place read more

Excellent! Responsive, courteous and priced reasonably. Allen gets to the problem efficiently without expensive, itemized diagnostic work ups. He has even made house calls. Allen and his crew work hard to make as well as do things right. read more

They rebuilt my transmission that was skipping. Done in 3 days as promised. The owner Allen was great to deal with through the whole process. He texted pictures and updates during the repair and install process. Truck runs great. read more

I had my car worked on today Allan did an amazing job I had him fix my front bumper he made it look brand new I highly recommend this shop! Excellent customer service, friendly staff overall great business! read more

New to Norwood and needed a mechanic. Very apprehensive as I'm a single female and really do not know much about cars. I went on our community page for the town and noticed someone had looked for info about finding a good mechanic, almost everyone said Allen at Norwood Auto care. so I called and made and appointment, it honestly was the best thing I could have done. I have an older car , higher mileage and I need it to get to work as I am a single mom. Allen and the guys that work there are so friendly.I had work done on my car and returned a week later to have more done . Allen is now my go to guy for all my car needs. My car runs perfect and it was fixed quickly and he was nice enough to take off a little of my labor cost. Anyone looking for a reputable mechanic with a smile and a great personality , Allen at Notwood Auto Care is it read more