My old Ford van broke down and I had I towed to Jim's. Well they had it fixed faster I would have had imagined and for less than I expected. Danielle and her team are the best. read more

I can't say enough good things about Jim's. From the second I called, I knew I could trust him to be fair and do great work. He was patient on the phone and quoted me a very reasonable price. There were no hidden fees and he had my car back to me the next day. read more

I bring both my honda's there and everything has been great so far. Danielle has been amazing and worked with me to solve the problems. Will definitely be back when I have car issues. Price seems fair, work is done pretty quick and they are very responsive. read more

This place just got themselves a new loyal customer! I brought my beat up 2005 prius last week for some service and the staff got it done with amazing communication and fair pricing. In the scene of auto repairs where it is difficult to trust that the mechanics have your best interest in mind, Jim's is a breath of fresh air. They were attentive, communicated well and delivered exactly what I asked for in a reasonable time frame. read more

Jim's was recommended to us by a neighbor 15 years ago, back when Jim was running it. When Jim retired and his daughter Danielle took over, the service has continued to be excellent, thorough, fair, and affordable. Danielle and her crew KNOW CARS inside and out, and are HONEST and TRUSTWORTHY. We have 4 cars in our family now, and we never take them anywhere else! read more

I have been servicing my car at Jim's automotive for 10 years and couldnt believe I havent written a review on yelp for them. I cant even count the times I have gone to have something serviced and they never charge me for anything more than what is needed and always discuss my options with me. I take the car in for service and they top oils up instead of changing them if they dont need to be changed, they only change filters when needed and always tell me what options I have for used replacement parts or new and the risks vs benefits of choosing that. One of the hardest thing to find is a mechanic you can trust and arent related to (sometimes you cant even trust ones you are related to). Having found Jim's Automotive is a big relief for me. I also live nearby so I can drop off car there and walk home. Nothing is better than that for car mechanics. read more

Another great service at Jim's has my Jeep back on the road passing Mass Inspection. Great value and quick scheduling make this my go-to shop for auto repairs. read more

These guys are awesome. Niki replaced parts on my wife's volvo. Great job. When wiffeee is happy everyone's happy. When someone asks if they want to walk freely into a repair shop to view there car and the manager says no. Put your self in the managers shoes. There's cars coming in and out. A customer could get hit. There is hazardous waste. Most importantly technicians are focusing on repairs. Hearing a loud mouth walking through the shop is a huge distraction. People need there cars back. So next time you ask to see your car in the shop and the Irish manager says no, Put your BIG BOY pants on and take your car from where you have issues with the Irish guy ,who is trying to run a repair shop, and go fly a kite. All repair shops makes there money from parts and labor. It's called Business. read more

I've been visiting Jim's since moving back to the Boston area in 2018. Super reliable and I trust their work and their prices. Danielle is great to work with. read more

My mechanic retired after 38 years, and I needed to find another repair shop, handy enough to my house. I traveled to a handful of them, including Jim`s Automotive Center on 291 Lenox St. Norwood, MA 02062 and I could see all the awards that the shop had received, so I asked the co-owner if they have any Mazda Miata customers and I was told yes we do, so I figured that the awards were no fluke, and they weren`t. First, I needed a new battery for my new purchase, a 25 year old Mazda Miata and it required a special battery, which they made sure that they got for me and I asked the co-owner (Danielle) if she could make sure that the mechanic checked all the systems to make sure that everything was filled to the required level and in good working order. My request was taken care of by Nick, a mechanic, and he told me a few things to keep an eye on, but the vehicle is in good running order and should stay that way for a while. After I left the shop, the next morning I took it out to Rte. 95 and then on Rte 495, to see how it would roll along. It rolled along very nicely. I finally returned home on Rte. 1. WHAT A TREAT IT WAS !!! If your looking for a reliable, responsible, and dedicated auto shop, then if you come here, you will be very satisfied. I intend to make this my new auto shop, until I can`t drive a car any longer. That means that my wife`s car and my first car will be coming here too. Bob Lieberman Employee at Norwood Country Club, so I can verify for anybody that this is a real report, written by a real person. Nothing make believe about this report !! read more

Each time my wife and I have brought either of our vehicles there they've done great work and get it done fast. They never try to push unnecessary work and always seem very honest. Having a mechanic that you can trust is huge and these guys nail it! Could not recommend Jim's any more! Just want to edit a bit to add: the very first time we brought her car there (so none of us knew each other) they identified 4 issues and gave us a quote. I told them we didn't exactly have the disposable income at the time to deal with all 4. I asked what was absolutely necessary to make the car safe to drive and if anything could wait a couple weeks until other bills were paid and we felt a little more comfortable. It was refreshing for the mechanics to tell me the truth that about what should be repaired immediately and what could wait a bit. Needless to say, we got the most important repairs done and were back a week or 2 later to get the remaining repairs done so it was running like new. Again just adds to the honesty and reliability that I value in a mechanic. read more

I started going to Jim's last year when I bought a house right next door. Was convenient to drop off car and walk home. But until recently all I did was oil and filter changes. Well, yesterday I needed a new alternator. I knew it was about to die due to a noise it was making and my car battery voltage being low all the time (read with a Bluetooth obd adaptor). Friday morning I scheduled to go in for an oil/filter change and to have that looked at. Friday afternoon my car died. Charged up the battery enough so I could drive it to Jim's Monday morning and drop off car at 8am. Told them I would need a new battery and to check if indeed the alternator was fine it or had no life left. At 12 I got a call from Danny there saying I need a new alternator. New alternator, new battery, oil/filter change and work all for a very reasonable price (still hurt when I heard the amount, but I had done enough research to know that others can charge up to 3 times the amount and take up to two weeks to fix this). Picked up car same day all fixed up. You could tell the alternator issue was also the cause of a slight whistling noise when using the aux input in the car. That noise is gone now. I'm glad I have a reliable mechanic shop that is right around the corner and i don't have to be related to the mechanic so I can get the work done right and affordable. read more

When you move from out of state, there are a few crucial things that you need to find before you really feel settled into a new area. One of those things is a reliable, friendly garage for when your vehicle runs into problems. After getting absolutely ripped off and treated terribly at Clay Hyundai, I decided to take a drive and look for a local garage. This is when I was introduced to Jim's Automotive Center in Norwood. A good-sized garage located near the Norwood Hospital, Jim's Automotive Center is one of the most professional and reliable businesses I have ever come across. From the friendly smiles behind the counter to the employees in the garage itself, I couldn't have been more impressed. Not only are they friendly, but they are highly skilled car experts that put me at complete ease when it came to repairing my Tuscon. They were able to explain to me exactly what was wrong with the vehicle, a few options on how to fix it, and give me a very fair estimate for the repairs. Overall, I am so thrilled to have come across this gem and would highly recommend anyone in the state to Jim's Automotive Center. read more

"Ummm... well, I believe It is leaking rainbow..." was my response to Jim's question when I first walked in to get my car serviced one morning. So, needless to say, I had sucker written all over my face. He could have very well told me anything and charged me everything. So Car Genius meets Car Idiot. It's nice to make your acquaintance. Even so, he has always treated me kindly and graciously...but that's just his style. Jim is quite frankly the best in his profession. He's professional but still nice, honest and with pricing that is fair, if not better than most. Service has always been so quick too. He is so very prompt with email correspondence as well. Back when I drove a late model foreign car, he was THE ONE AND ONLY mechanic who knew what to do to keep that fickle thing running. If you commute to Boston, his shop is conveniently located next to the train station. Just drop your car off in the morning before work; it very well may even be all fixed and ready to go by the time you are done with that 9-to-5 gig. It could possible cut out the carpool middleman situation thing in the evening - saving you from the confusion of trying to coordinate with the person who is going to pick you up and drop you off! Between my fiance and I, Jim is the only mechanic that we both trust. A million thanks to you and your staff! Simply Wonderful! (For this reason, we may very well never leave this area!!!) read more

Great honest shop! When you work with them you know you'll get straight answers, respect, and fast service. I can't think of anything else I would want in an auto repair shop! I've used them for repair jobs to my old 1995 Nissan and snow tire changes for my new car. Always a good experience. read more

Very knowledgeable, trustworthy and reliable. Their prices seem reasonable. We've used them several times.

I am so happy I found Jim's. My girlfriend brought her car there and they did a great job so when I bought a used 1998 beater car for myself I brought it to Jim's to get this thing to pass inspection. They replaced my entire exhaust, struts, and other small things to get this old car to pass inspection at an affordable price. Now I feel like I got a steal with the car because they did such a good job diagnosing and fixing the issues. The most important thing to me is that they are honest! As I have seen in other reviews, unless I move very very far away I will always bring my cars here. read more

Honest & fair pricing: ~$750 for parts & labor, replacing front suspension on a sedan. Other shops had insanely higher quotes for parts. Work was quality & fast. Good followup communication. Shop is a 3 minute walk from Norwood Central commuter rail stop which makes car dropoff/pickup easy if you don't have a ride. This will be my go-to shop for the foreseeable future. read more

Over the past several months I have had a good amount of work done on my car. Oil changes, tire replacement, and a water leak. Good auto mechanics can be really tough to find and it can be even tougher to find one that isn't trying to price gouge you. Jim's has been great! They have been helpful, quick, and they explain all the work that they do. I cannot thank them enough, especially for their patience on my most recent fix, water leaking into the car. Finding a leak in a car can be a nightmare, but they were great. They fixed the door and showed quite a bit of patience with me with the problem (I do not need to go into details on it, but they were really great and really patient with me). I wish I could give extra stars to Danielle for being so on top of everything. Even though having to see a mechanic is never fun, I will continue to go to Jim's for all my car care needs. read more

Nice people with reasonable rates and excellent communication with customers. Their work has been very reliable and timely.

We take all 3 of our Honda's to Jim's. He's very knowledgeable, does a good job and does the work quickly. read more

Just wonderful. Honest businesses are a hard find these days. This shop is the real deal. Good people, great service and FINALLY honesty. read more

Brought my 2002 Jetta in because of some strange issues with the acceleration, and had a great experience. Chad took a ton of time diagnosing and discussing the problem with me. Although the issue turned out to require the replacement of the throttle body, Chad tried cleaning and repairing it before recommending the expensive replacement. My car has been running great ever since, and the prices were very fair. For the time and diligence given to me, I felt like I got a fantastic deal. I'll be back for sure with any problems down the road, and I highly recommend! read more

I highly recommend Jim's Automotive. They got my car in fast and did great work. They fixed my repair right the first time for a reasonable price. Danielle was very pleasant, helpful and always kept me informed. read more

Nick and Danielle are truly amazing. They helped my wife AND me in two different situation. The dealer wanted to charge me $3,636 for the fix, Jim's ended up charging me $377 (including the tow from the dealership!). The dealer said it would "take at less two days" - Nick had it done in a couple days. read more

"Smart service, extremely fair pricing, delivered with honesty and integrity." This slogan (on their site) is 100% true and couldn't be happier! TL;DR: Had an issue with my wheel bearing, called to make an appointment and they were very kind, professional, knew what they were doing, and did an amazing job in a reasonable amount of time at a fair price. Long version: Had some howling noise coming from my tires, and after doing some research, testing, and homework, narrowed down the issue to possibly being either the wheel bearing or axel rod being damaged/worn out. Called to make an appointment and was greeted by Danielle, who was very helpful setting up the appointment and dropping off/picking up my vehicle. When I arrived, I explained what I was experiencing and what I suspected the issue was (but also disclosed that I could be wrong). I dropped it off, a couple hours later received a call saying that it was indeed the wheel bearing, and they would work on it and get it done in a couple hours time. When I went to go pick it up, everything was smooth. Test drove the car and it's now running smoothly. Can't complain! Prices are indeed fair, and they definitely seem to know what they are doing. Would definitely come back to have my car looked at for future checkups/repairs! read more

This is a great place to bring your car. The team here are helpful, honest and fast. I would recommend them to anyone looking for repairs to give you an honest quote that is a better deal than most places I have been. Great customer service also. read more

Jim is the man. He has fixed my BMW and two beetles, and he's also helped my fiance with his Mercedes.. he also helps my family with their cars and I've recommended him to many friends in the area. He's extremely trustworthy and helpful, and he has fair prices. And, in case listing the makes of my cars wasn't sufficient, he has no problem with fixing foreign cars. Jim, thanks yet again for taking better care of my cars than I do myself! read more

This is the place to get your vehicle fixed! Good honest people. I have been going here for years but it was the last time I went that I had to write. About a month ago I had a bad wheel bearing that they replaced. I started hearing the same sound and thought it was another bearing. It wasn't. It was the same one that was defective for the factory. They could have said it was a different one and I wouldn't have known. Could have said we replaced the part without charge but had to charge labor. They didn't do that either they covered the whole thing. They are awesome. read more

Truly first class service! I've been here many times and I've referred many people here and everyone has been very satisfied!

My wife and I have been using Jim's Automotive for about 20 years now, bringing various cars and issues to them to solve and repair. They have never let us down. Most recently we brought our son's Jeep Wrangler there for a passenger compartment heating problem. I knew it was going to be an expensive, time consuming project- turned out the heater core needed to be replaced which entails removing much of the dashboard. Danielle called me to tell me how much it would be and I told her to go ahead. That was 11/26/19. She said they would have it done 11/27 by noon (which is when they were closing for Thanksgiving). Sure enough at about 10:30am on 11/27 she called me to say it was ready. What surprised me is she told me it would be LESS than what was quoted because they figured out a way to get it done faster. In fact it was about HALF. As I said we have been going there for about 20 years. Once you find a place you trust you stick with them. Danielle could have easily just charged me what she quoted and I would have happily paid but clearly that's not how Jim's operates. If you are looking for an auto mechanic that you can trust, that fixes things permanently and is HONEST- call Jim's and talk to Danielle. They have a long history in Norwood and we will continue to be longstanding customers. Thank you to Danielle and the mechanics at Jim's who fixed my son's Jeep and gave him heat again! read more

I get a good feeling from these guys. I've had oil changes and minor fixes here, and so far our cars are in great shape. The woman who mans the front desk is also super communicative and great with customer service. They allow after-hours drop-off. read more

Honest, knowledgeable, friendly and more focused on retaining your business than making a buck. I've found my mechanics!

Jim has been taking care of my SAAB 9-5 for the past year, and took care of my Corolla for many years before that. He also takes care of all of my boyfriend's cars. Unless I move out of Massachusetts my cars will always go to Jim. He and his entire staff are professional, nice, pleasant, courteous, respectful and above all HONEST. It's a wonderful feeling to be able to drop off the SAAB and know that they will fix whatever needs to be fixed and I will be charged fairly. I'm never worried about being over sold, particularly since I don't know a lot about cars. I can't recommend Jim's enough. The location is also great. It's 5 minutes from Route 1 in Norwood and the Commuter Rail station is a 5 minute walk away. Take your car to Jim, you won't regret it! read more

When your car just isn't right - knowing the reason or not - this is the place to take it! Great services! Caring and honest staff at very reasonable prices. Truly a gem that's hard to find now a days. So totally awesome to have met these folks and very thankful! Great job! read more

I brought my car here in my husbands car here they did a great job and they are so much cheaper than the dealership

Another trip here to adjust new headlights and I was treated better than anyone can ever expect from any business! Thanks again Jim!

Danielle is the woman who runs the front desk. She does an awesome job of communicating (calling you when they figure out what is wrong with the car and telling you prices up front) and giving you options. Their prices are always reasonable and I have brought my GTI to them multiple times and will continue to do so. read more

Great service, fair price, and honest diagnosis. This is my "go to" garage in the Norwood area.

Jim's a professional, curtious and a pleasant mechanic. He was able to repair the vehicle within a day at a reasonable price. Highly recommended. read more