Doing a VA refinance and last minute they ask for a termite inspection..in a panic I remembered hearing about Bill's previously :-) From the moment Sarah answered to the NEXT DAY that John came (received report ahead of schedule!!!!) it was nothing but top notch customer service with integrity!! Everything I look for in a company I want to do business with and tell others about!!! :-) Thank you!! read more

Okay Bill's termite and I worked out our differences. Job is done, contract reinstated. Problem solved and no hard feelings. Will continue our relationship. read more

I found some saw dust trails on my walls. I wasn't sure but deep down I knew I had termites. I searched around on the internet and read a lot of reviews and settled on calling Bills. They sent John out a couple days later and he inspected the whole house. It turned out it was not as serious as I had thought. He recommended the proper treatment and we scheduled it for the next week. Two technicians came out and treated my whole house in a couple hours. Everything was done just as John told me it would be. They were very clean about everything and really nice guys. The price was very fair. I have to say I expected to pay more. I would really recommend this company and I would use them again if I needed to, but I hope I don't! read more

I found this company to be very honest in their estimate to treat termites at my home. The estimate did not come with any pressure. Once I arrange for service, they were on time and completed all the work. read more

When we purchased our home we knew that we might have a termite problem. Which we indeed did have. We had Jonathan Logan come out and inspect our home and give us a quote. He was on time and took the time to explain what needed to be done. Michael Gartner came out and completed the termite service. Once again was on time and explained everything. I would highly recommend Bill's Pest & Termite Company. They were reasonable and great to work with. read more

Joe T, before you go trying to tarnish a business, you should make sure you are referring to the correct company. This is a great company and the reps are very friendly and respectable. We have used them for about 6 years and their vehicles have no stickers of any sort. I have to open my gate for them when they arrive and see the work trucks and I would have noticed such a thing. Small businesses only survive by reputation, think twice next time read more

I chose this company based on the reviews I saw here and I am happy I went with them. I paid more than I was hoping to, but Summer was so kind and personable that I am happy I went with this company rather than trying to find the lowest price. read more

Loretta has provided exemplary service for the Arizona house in removing crickets and other 'Pests". Loretta was extremely patient while she resolved the problem and took the time to find the source and eliminate all areas of concern. If you have any insect concerns in Arizona, Bill's Pest Control and especially Loretta comes highly recommended. read more

We found termites when we were trying to sell our house, Bills Pest Control was able to come to our house for the quote and treatment in less than a week. We were very happy with their professionalism and quick service. We would highly recommend them to anyone and would definitely use them again!! read more

They treated my whole house for termites. However, I found termites after a year in one of the palms. I still have warranty so I called them. A girl picked up the phone laughed and giggled. She refuse to come out and look. Just told me to use some dish soap. read more

We were having issues with roaches and scorpions. We called and Jerome was out first thing the next morning. He was right on time, very pleasant, and knowledgeable. He really took the time and made sure he sprayed our yard very good in every nook and cranny. We will be requesting him in the future and highly recommend him. read more

I have been getting a yearly termite inspection from Bill's which I was told would be $100 per year and if I found termites, they would come back and treat them for nothing. Yesterday, I had a termite inspection, and the technician charged me $100 which I paid for on my debit card. I asked for a receipt, but was told I would be emailed one. When I didn't receive a receipt by the next day, I called and asked that they email me one. They emailed me a receipt for $150 and then took an extra $50 out of my bank account. You don't just raise the price after a purchase is made with no explanation and take the extra money out of your customer's bank account after it has been paid for. What if I had paid by check? No one told me the price had gone up to $150. This is unacceptable and very shady. By the way, the inspection lasted a whole 10 minutes or so. He never moved or looked behind anything. Bill's Termite & Pest Control has just lost a customer. read more

Great customer service and quality. We had a roach infestation at an apt. complex we bought. Bill's sent out their best pest control person and she did a full assessment, baited, sprayed and retreated 2 weeks later. She followed up with me regularly by phone to retreat any problem areas and within two months, the roaches I had been trying to "bomb" were gone! I wouldn't normally write a review for a pest control company, but they were that impressive. read more

This is one of the best companies I've ever had the pleasure of working with and I wish all companies performed and had the customer service that Bill's does! Every tech I have had has been extremely knowledgeable. They will explain in a very helpful and educational way why you have the problem, what they are doing, how pests behave and why and then tell you the solution, how it's going to work and then they sole the problem! It's amazing! On top of that, their prices are BEYOND fair. The techs are always friendly and pleasant to work with. Will be calling them out for another home I own and have recommended them to others. Thanks Bill's!!!! read more

I used Bills after I found termites in a house I purchased I August of 2013. Henna came out and inspected land explained the process to me. Three days latter, the tech Dallas was on site, explained everything in detail and completed the treatment. Both Dallas and Genna were very professional and did the work that was promised. If everyone I have dealt with were like the people at Bills ( from the office staff to the people in the field ) it would be a better world. I highly recommend Bills and all the people I dealt with on this project. Very professional and on time. read more

This company is so wonderful to work with. I would highly recommend them. We had termites at one of our rental properties and needed to get it cleaned up on a very tight deadline. They were responsive to our request and kept us informed as to when they would be coming out so that we could meet them there. Brian was our tech. He arrived with a can-do attitude and was very knowledgeable. He explained what he would be doing and then allowed us to ask any questions. I hope we do not have to deal with this type of situation again, but if we do, I know who to call. read more

I have had a termite problem for several months now that has had me quite concerned. I did not feel that the current company that I was contracted with was doing everything that they could do to solve my problem. I first heard of Bills Pest and Termite Company on talk radio. Knowing that I needed to come up with a better plan for treatment, I went to the website billstermiteco.com. I watched several videos, and quickly decided that I needed their help. My termite inspector Jonathan was right on time! I had several questions and concerns that he covered with me so that I fully understood everything. He came up with a treatment plan for me, and I feel now that my termite problem will be no more! Thank you so much! I feel very soon that my worries will be no more! read more

Michael was the technician sent to my house for the drilling. I have been inspecting since the drilling was done on the exterior of the home. No sign of termites since. I still need to prepare for interior drilling on inside of garage. They are very accommodating to my busy hours and I appreciate that. Jonathan was the initial tech sent for inspection and he knew what he was looking for. Thank you. read more

Wayne came out to my dad's house and did an amazing job. He's had a termite problem for some time now and Wayne was very knowledgeable and got the job done! read more

We noticed a few termite tubes on our pack porch and in our garage. We did a lot of research and decided to go with Bill's. We were so right. Ryan was very intuitive, knowledgeable, and answered all our questions during his evaluation. When the service was performed, the staff was very professional and cleaned up the worksite when they were finished. They educated me on this type of issue and answered all my questions. I would definitely recommend them! read more

John from Bill's Pest Termite Control came to my home last week. He was professional and took time to educate me about termites. Most impressive is after he heard which termite company I was presently with, he truthfully told me they had a great reputation and suggested I stay with them since I was covered by a warranty and that a future treatment plan would most likely be my best financial option. He was right. Thank you again, John, for your sound advice. The reason I didn't give five stars is because I didn't fully utilize Bill's Pest Termite Control's services. read more

We've been using Bills pest control for a number of years (nearly 5, I believe) and have had nothing but great service from them! The primary person who comes over has been Madison, who's very thorough and makes sure that any pest concerns are addressed before leaving, provided someone is home to discuss those concerns. Lisa who manages the office has also been fantastic in making sure that the customer experience is a positive one, and I've always been helped courteously. Recently Madison discovered subterranean termite activity, and I was able to schedule an inspection to address that issue very quickly. The inspector came out and verified the activity as being recent and thoroughly checked the house for any other activity (none was found luckily). He got us scheduled for termite treatment within a few days. The whole experience has been nothing but outstanding, and I can highly recommend them for any of the pest control service they provide. read more

I called Bills pest control because I was worried about termites. They sent someone the next working day. He was professional thorough and took the time to walk me through and show me his findings. I did require a treatment and we were able to schedule for the very next morning. My technicians arrived on schedule and were also polite and thorough. When work was complete the warranty was explained and next steps were discussed. The price for treatment seemed very fair and I am completely thrilled with my entire experience. I always try to use local businesses when possible and this is a shining example of why. read more

I highly recommend Bills for ANY pest control in your home. They are very professional, true to their price estimate, and the work was done even faster than we anticipated, which is great because I had to confine my dogs for a time. Since this is our first encounter, I can't yet review the effectiveness, but so far we are happy. Chase and Sean were courteous, friendly and quick read more

It was a good experience for my termite service they were flexible with my schedule and notified me when they would arrive and were at my door on the. They where courtiuos and clean up after them selves. I will recommend Bill pest control to friends and family. read more

Bill's Pest Control has serviced our house monthly for pest control. They are always on time and very friendly. They are very reasonable priced and do a great job. read more

We had Bill's Pest treat for termites March 2014. Gemma came out and performed the inspection and like a previous reviewer stated she called to inform us she was running a little late. This indicated she was a real professional that valued my time. Thanks Gemma. The techs that came out were great. They were very professional and polite and the termites appear to have vacated the premises. The only negative I have is when they drilled the holes they did not color the plugs to match the patio like my previous company did. That is the only reason the did not get 5 stars otherwise I am a happy customer. read more

We had a great experience with Bill's Pest Termite Control. Our initial contact was super informative, efficient and answered all of our questions. Casey, who actually treated our home was just as informative and helpful, and both men were on time and professional. This was a better experience than our previous one with a well known pest control agency and if we have to make any future calls, Bill's will be first on our list. read more

Had Wayne Perry the Tech. He evaluated the problem, worked so hard in the AZ heat. He drilled the holes filled them was extremely professional. He explained what he was doing and why. Inspected the rest of the house to make sure there was not another area that was attacked by these pesky little bugs. Completely satisfied with the work preformed! read more

We have been clients of Bill's for years and would never think of changing. They are incredibly professional and great to work with. They are the ONLY company that has managed to keep our scorpion population down to almost nothing. One year, they even noticed termite trails while doing a monthly spray. They ended up treating our home for much less than other companies, and did a fantastic job, as always. Great people. Great service. Thank you! read more

Termite treatment completed, Great price, Gemma was a pleasure and made the inspection process easy. Dallas showed up on time as scheduled. Dallas was professional and explained the process. Overall very happy and would highly recommend. read more

After much research (almost 2 weeks) , and having Termite Companies come out and do a home inspection. I finally decided to go with Bill's Pest & Termite Control. Jonathan (Sales Person) was very informative and answered ever question I asked. He also explained about different types termites. I just knew right there and than, this is the company I decided to go with. Price was also very reasonable. Two year warranty included in price. Today is Nov 17, 2014, and the Tech (Dallas) showed up at 12:30 (Right on time). He inspected the house, and showed me what & how he was going to treat our home. Very nice guy. Bill should be proud to have good employees like Dallas. He also explained to me to keep and eye out for 2 to 4 weeks for any mud trails. Any way.....bottom line.....Awesome customer service....and a thumbs up for Dallas....thank you. Rudy Moreno read more

I cannot say enough. We live in Hawai'i on the island of Maui. We are remodeling a small home here in Phoenix. We needed a termite expert, so not being local, I called three Phoenix based contractors and they all recommended Bills. It is no wonder why I gladly write this endorsement today! Fairly priced, service beyond expectation, with the best warranty I have seen. Our tech rep Jonathan took the time to explain the scope of our problem, the solution to it being fixed, and the future actions we would need to follow. Jonathan was the only sales / tech rep that did not push for the sale after the initial inspection. I asked and was granted time to think about the bid before I accepted it. No pressure, what a rarity today. Jonathan was the only tech / sales rep that correctly identified the type of termite that was eating away at our home. I was very impressed with his technical knowledge, but more so his ability to put the problem into simple terms that I could understand. Thanks Bills, Peter H. Williams Kahului, Maui, Hawai'i read more

I recently had Bill's Pest & Termite control treat my house for termites, and was more than satisfied with their service. I had 4 companies come out to give estimates and Bill's Pest were the most knowledgeable and gave the most detailed description of the problem at hand and the least expensive. I wanted to have it done as soon as possible so they came out in a Saturday to make sure it was done timely and efficiently. I would recommend this company to anyone! They are knowledgeable, timely, friendly, and more than accommodating! Linda Gleason read more

They were very professional and knowledgeable. Wayne came out to treat our termite issue. They showed up on time. Cleaned up any mess that was made. Couldn't tell he was here after he got done. Had no problems at all. Will use them again and would refer them as well! read more

Update to original review.... Termites are tough creatures to eradicate. Despite that, I've only had to call Bill's back once. Since then, no further issues. Based on my experiences with the initial estimate, work done, and follow up, I give 5 stars without hesitation. Just a thought though, If they had someone calling customers maybe 4-6 months after service had been done, I feel that they'd have a more complete, well rounded service. It would also probably boost both the customer experience as well as their bottom line because it would show they care about the performance of their service as well as generate work from people who's busy lives distract them from calling Bill's. read more

Bills Pest Termite Control was very professional when treating the termites. They came to the house last weekend & did a fantastic job. They knew exactly what they were doing & made the treatment process seem very painless. If you are looking for a great company to help you out you must give them a call. Thank you read more

I have heard the radio spots and we had just moved into a new house and needed pest control. My wife called and Bill's sent someone right out (Summer). She did the spraying, we paid the $85 dollars and all seemed well. They were to come once a month. The next month she came and sprayed, but like two weeks later maybe, it was like it had not been done at all. We called the office and they were going to send her back out that week. That has been two months ago and several phone calls. They will not return our calls or show up. It seems they get you for that initial charge which is higher then come once more and that's it never to be seen again. I called because of the ads I hear on the radio unfortunately this business seems like so many other misleading and lacking of service. What I did was a little research and spent $20 at Lowes and did my own treatment which took me about 20-25 minutes and that $20 gives me enough for two months. If your able do it yourself so your not mislead by these kinds of companies. read more

Found termite tubes last night in the kitchen and they were out today for inspection and service! Doesn't get much better than that. John inspected the house and the termite tube and assured us that it wasn't as bad as we thought (the house had been treated 3 years ago). A technician came out an hour later and within 20 minutes we had the problem taken care of for a decent price - and a renewable warranty. Sean, the technician, was quick, thorough and cleaned everything up beautifully. I would highly recommend Bill's Pest & Termite Company. Excellent job! read more

The staff working in the company are not professional, unfriendly and arrogant. They are ruining the business' reputation that the owner has tried very hard to establish. read more