Northwest Exterminating did a good and reasonable job last year on my termite treatment. Initially I believe they said they would be back for a 6 month check-up that didn't happen. This year I started getting messages they have scheduled my yearly service and received a bill. I. called their office and scheduled my yearly service and again a "no show". I will follow-up this review again next week to see if I go down to the most common rating of a 1 Star if they don't show up this week. UPDATE: Jose called and apologized for missing yesterday's appointment and came out today and was as nice as can be. Upgraded to 4 stars. read more

Warning: Avoid This Company at All Costs! I cannot stress enough how disappointed and alarmed I am with the service--or lack thereof--that we received from this company. My husband and I are both autoimmune compromised, so we specifically made it clear that only organic products should be used in our home. After a technician came to inspect and confirmed that two organic products would work, they sent us a quote. We approved it and scheduled an appointment. However, the day of the appointment turned into a complete disaster. I was asked if they could come early i said yes, but despite repeatedly reaching out to both the technician and the head office to see when they were coming I was put on hold for over 30 minutes on three separate occasions. To make matters worse, the technician NEVER showed up. When I finally spoke to a manager, I learned that they had ongoing issues with technician reliability, which was already incredibly frustrating. The most alarming part? The manager confirmed that the technician had intended to use a toxic formula, which would have been harmful to both me and my husband. This is not only incredibly unprofessional, but it could have led to a serious health issue for us. The technician had been fully aware of our health condition, and to learn that they intended to use a harmful product without confirming with us first was absolutely infuriating. The company has shown a complete lack of communication, care, and reliability. One hand does not know what the other is doing, and I cannot recommend avoiding this company enough. If you care about your health and time, steer clear of [Company Name]. read more

Termites not seen they extended my warranty On time . Inspector very personable! No problems with the company . read more

I contacted this company that supposedly taken over AZ Organics (pest control). While they claimed to offer the same services & quality of service, this is not the case. I received less than half of the originally quoted services because the technicians who came to do the work said what was quoted me was drastic overkill. I asked them to communicate the reduced services to their office so my invoices would be adjusted accordingly. I also called the office to let them know & was assured it would be adjusted. 2 months later no adjusted invoice and yet they call every few days where I have to re-explain the situation. I'm constantly told someone will get back to me, but never happens. When I call the billing department no one is competent to do anything and I was told, "I'm in Tucson, I'm just the messenger." Maybe staff people in billing that can do billing & accounting functions. I'd like to pay my bill but it needs to be correct. I also let them know I needed to give access to my back yard and notified upon arrival. This didn't happen twice & techs just let themselves in. Dog owners understand why this is problematic. Avoid this disorganized over-selling company. read more

I had quarterly service with Titan for years and they were terrific until they sold out to California firm Northwest Exterminating. Northwest started showing up and billing me monthly without my knowledge and I paid bills without realizing the extra charges. Six months ago I called and complained and had it back on quarterly until they started billing me again monthly for the past three months. I again spent time with both accounting and scheduling and stated I had Overpaid and should have a credit. I just got a letter stating they were putting my account on hold waiting yet another payment. The company is a scam...their workers are the same guys and are great! Obviously I am switching to another company not associated with Northwest! read more

I had preventive pest prior to the switchover to northwest exterminating and ever since the switch over I have had nothing but negative experiences with them. Multiple occasions they have knocked/rang my doorbell when there's a sign posted on my door to not knock or ring the doorbell due to my kids sleeping. They completely ignore it or act oblivious, would show up at 6am on the weekend and ring the doorbell while my house is still asleep. I also paid to be fogged every month for mosquitoes, it was to be included in my pricing. When northwest took over, they stopped fogging but would still charge me as if they were fogging. After calling customer service in regards to this issue, they stated that I had to special request for them to fog on the days when they would service my house????? That's not how it works, if I'm paying for you to fog, you fog every time!! Not to mention, I've found more and more ants, spiders, crickets and beetles outside my house and in my backyard which makes me think they aren't actually spraying at all! During Christmas one year, I had a technician walk across my blow up Christmas decorations that were deflated during the day to access my back gate. He had muddy boots as well since it had rained recently and we lived in a new build community. You can't make this s*t up. Today, I witnessed my technician ring my doorbell (with the sign posted smack dab in the middle of my door) then wait for a minute, check my back gate (which I leave unlocked on days they spray) and he proceeded to walk back to his car, get in it, and drive away without servicing my house at all!!!! Why would you not service the outside of my house if you're already there AND with the side gate being unlocked? If you've made it this far, I would highly suggest AGAINST hiring this company to service your home. They are disrespectful, unreliable, and scamming homeowners for their money. Do not use this company for your services!!! read more

Very disappointed, overall. The first scheduled appointment was a no-show. When the tech (A very polite young man) came and did the service today, even he was surprised at how much I was being charged ($219.00). Having someone spray the perimeter (Outside only) of a 1,000 square foot house is simply not worth $219.00. The business model of NW is based around getting homeowners to commit to a subscription (so to speak) where they come out on a regular basis. When I called to confirm that this was the price, the manager I spoke with told me the price for a one-time visit will always be $219.00. Honestly, folks... you can do better than this. read more

Fraud Alert: I was out of town when I received my renewal notice that was past due by a few days when I returned home. Even though they mailed it late or I would have received it on time, they tried to triple the renewal. I can no longer recommend this company. read more

Horrible Service!! I have been with Arizona Organics for approx.20 years, until bought out by Northwest Exterminating.... I wasn't home for the previous treatment, which I'm not sure if anyone actually came to the home. This past week, i get a bill for service from the tech, saying he was at my home last Friday, and no one answered the door, or responded to his phone call. Yet he claimed to have serviced my home. The problem was... that I was home the entire time and NO ONE ever showed up. And this alleged service was also missed by my security cameras around my perimeter. .. Yet they also proceeded to automatically sign me up to a service contract for NEXT YEAR!! What FRAUD!! And horrible customer service. read more

I was with Preventative Pest for over 20 years and they were bought out by Northwest Exterminating. They we're scheduled to come out last Saturday they never showed. I called answering service and they could not get ahold of anyone. Finally a supervisor from Tucson called me and told me he would have a supervisor from Phoenix call. I'm still waiting! I reached out via email and it took 2 days before a response and that's only because I reached out a 2nd time. She said they would have a supervisor reach out, again I'm still waiting! Lousy customer service! I know I'm just one customer but I believe in customer service and theirs sucks! I'm now in search of a new exterminating company. read more

Have been using this company for years and the staff is always nice and friendly. They contact you personally with your appointment reminders and are reliable with their service. TJ has been coming to our residence for years and we just live that he's attentive to what we want done and even mindful of our pets. I would highly recommend, thanks guys !!!! read more

I was a 20+ year customer of Northwest Exterminating previously Preventive Pest Control. I called them to get a quote on exterminating my outdoor grill/refrigeration units. Tech came to my home and worked with a house guest to gain access to areas he said he needed to inspect which included the inside of home and attic. He told my guest that my home was "infested" with mice and bats. How unprofessional to discuss something so awful with my house guest. He said all my neighbors have the same problem only bigger...pack rats. He created a sense of urgency to get the problem fixed and then didn't give an estimate to do the job for 1 1/2 weeks. I called daily and talked to receptionist...no response. I did not believe him...never seen droppings, hear noises, have bad smells, etc. He finally provided a written diagram ( which he told me on a voicemail that it was the "most complicated crap" he's ever had to draw) and work estimate of approximately $2500.00. Needless to say, I got a second opinion. Turns out, I had a mouse problem by my grill and air-conditioning units...that's it ($450). There was no infestation...it was a fugazi. My home is only 2 1/2 years old...I'm not saying I don't have any mice but the traps they leave in the garage only catch geckos and I have 4 owls outside that most likely keep the lion share away from my home. If you are considering their services...shop around. read more

I had 3 companies come out to my home to give me an estimate on Pigeon Control- This company came out, briefly looked at the 2 areas that I was concerned about and sent me a proposal for $1,940 The 2 other companies came out, brought me their brochure, took the time to pull out their ladder and get on the top of my roof. Both of these proposals came out $50.00 difference- $338.00 and $388.00 with photos taken of the problem areas. Northwest "drew" a sketch with their proposal Northwest also said there would be a follow up by phone later that day. There was NO follow up phone call How can a company justify charging you $1,552 more and doing less read more

I have been with Titan in Anthem for more than 10 years and had nothing but top level service every month and then I guess they sold out? First experience, after Northwest Exterminating confirming two voicemails, a text message and two emails, the tech never showed. I called at 4:15 pm that day and was put on hold for 20 minutes and then was told to leave a voicemail. For pest services????? Titan and Aaron Eubank, thank you for all you have done for us in the past. These people have no clue about customers and commitment. read more

I had preventive pest control for years with fantastic service. Apparently Northwest purchased preventive pest control and I have had nothing but issues. The reps don't care they send you text messages that they'll show up and don't show up on time. moreover, they will tell you that you don't need to be home, which is confusing in itself if they need to spray the inside of your house. The last service I received was partial service due to a sprayer breaking but yet they sent me a bill for the full amount. When I said, I wanted to speak to somebody about it there was not a manager on duty. Then it was a week later that they sent me a bill threatening legal action if I don't pay the bill. I paid my bill in full however, I do not, recommend this company to anyone. The customer service is horrible. read more

We have just started their service based on strong recommendations from a trusted neighbor. Three first impressions: 1) Very prompt service and thorough electronic messaging; 2) significantly lower in price than from a competitor I hired and fired for billing services clearly not rendered; and 3) dealing with Tina in their office was a pleasant experience; she was able to graciously adjust a visit to my schedule. With a smile in her voice! Impressive so far. Al Bell Peoria, AZ read more

Update: Jeff - a manager - called me since I complained to the front staff of their lack of communication and NOT informing clients of a ​new representative that would be inside my home. As a female, that information would have been appreciated as I would have asked questions to ensure I felt safe with this person coming into my house. How hard is it to send a freaking email or call? I returned his call and can I tell you he is an asshole!!! He doesn't​ care what the customer thinks or feels. If I was the owner, he would be the first person I would FIRE! The culture of this company has got to be terrible if he is a manager. No solutions just you have a monthly plan and we show up - WTF? YOU are a number with this company. They don't​ care about you or your safety​ - Just your money. Go with a different provider! One that cares about the client, communicates and treats you with respect. This guy is a reputation killer! Hello owner - you need to get a handle on your people before they destroy not only your reputation but your business! read more

Pre-treat was prompt and effective, thank you. Received quality service with truck / equipment that was clearly maintained. read more

I have been using this company since I moved into my new home October of 2019. I am extremely happy with them, as they do exactly what they claim they will do-control the pests and at a reasonable rate! I like that the same technician (TJ) comes to my house every month which has allowed us to build a good business rapport! TJ shows great customer service skills, like reminders the night before service, a heads up when he's on his way, and always ensuring he closes the gate behind him to keep my fur babies safely enclosed in the yard! I definitely recommend! read more

We received a letter from Northwest stating that they treated our house for termites when it was built in 2021 and the 2 year warranty was expiring. We decided to renew the yearly warranty and with that came with a free inspection. The inspector, Mark, and his director Aaron just left after doing a thorough inspection. I usually don't write Yelp reviews, but I want to point out how nice and detailed these guys were in explaining about the termites out here (in contrast to the termites we had in NY) as well as the treatment programs to consider in the future. They weren't pushy at all and said I could wait another year or so before retreating. Before scheduling the appointment, I was somewhat concerned with the negative reviews, but Arron said they recently acquired another company and like any other business, there are always challenges with transition. I decided to give these guys the benefit of the doubt and I'm glad I did. We had a great experience and looking forward to working with them in the future. read more

The team at contractors termite have been keeping my home bug free for many years. They provide excellent service and the staff is friendly and excellent in all areas. They make enjoying the backyard possible by keeping the critters away. Thank you!! read more

Thank you Cory from Contractors Termite for pulling out all the stops and finding a way to fit us in the busy schedule with a rapid warranty response. Cory was able to get us next day service for rapid warranty termite treatment instead of waiting a week+. Being flexible is so appreciated. We gave the tech a nice tip for coming out all the way to Gold Canyon. read more

We've been using Contractors Termite and Pest Control for Termite treatment for 22 years and for weed control for weed spraying for almost 2 years. No issues with annual termite inspection and treatment and awesome service for weed spraying. Fernando is very polite and does a great job. We have them come out quarterly for weeds. Much better than the people we used before. The company is now a part of Northwest Exterminating but the people on the phone and the techs are the same. read more

We've been using this company since we bought our house 6 years ago. They do our termites every year and we get sprayed for pests every 3 weeks because we have a lot of scorpions around us. They do amazing and we've always had TJ spray. He's so thorough and suggested a few years ago to do our attic and now that we do that once a year we haven't had any scorpions in our house (knock on wood) and whenever we see one outside it's always dead. TJ has also gone above and beyond to try and get to our house before I have to leave for an appointment whenever I have one on the same day because we have a toddler and baby and really need to stay consistent to not get any scorpions in our house with the kids. He's also so nice and we've always felt really comfortable with him. We've had different people do our termites and they've all been nice and thorough too. read more

We have been with Northwest/Contractors since we bought a new home that was pretreated by the them some 18 years ago. We have paid their annual renewal fee every year, and thus assumed that they would watch out for us. Every year we asked them to come out and do an inspection. Then, this year, when we saw that termites were eating up the floor of our family room we asked them again to come out., That inspector asked us if anyone had ever suggested they retreat our home. Our answer was "NO." He scheduled a treatment. That treatment consisted of spraying the dirt without trenching, and spraying the concrete areas without drilling holes through the concrete. When I asked the local office manager (Cory) for an estimate for doing an effective treatment (ditching dirt and drilling concrete) he did not get back to me. That's when we called a different company to come out and treat our home correctly. From this new company we learned that our new home pretreatment lasted only about 6 years. We feel that Northwest/Contractors has betrayed our trust in them. It is impossible to know how much damage termites have done to our home during the last 10 years. read more

Being one of the big boys in the Phoenix termite industry didn't prevent them from making me feel like I was their only customer. The office staff was friendly and warm in setting up the appointment, and the tech was on time. He did a thorough job and educated me about the process. The price for their service was also competitive. read more

Please be aware of Contractors Termite lack of communication with their customers. After receiving an estimate to have Termidor around my home I called to schedule a treatment time. I was told to call Vicki but when I called Vicki was busy so my call was given to Joyce to schedule the appointment. The time I was given was from 8:00 - 12:00 which worked for me as I did not have to work. On the day of the appointment I called the office at 11:00 am to see if they were coming or not. I had planned on other errands after the 12:00 appointment time. I was told I was now scheduled from 2:00 - 4:00 pm. At NO time did I receive any communication to confirm my appoint or to let me know of the time change. I was told by Joyce it is "NOT THEIR PROCEEDURE TO CALL CUSTOMERS UNLESS THE CUSTOMER ASKS TO BE CALLED". At no time was I asked if I wanted to be called or not. How was I to know it was their "proceedure" not to call customers. Are they that busy to NOT be able to send even an automated confirmation e-mail. Plus Joyce was very adamant she did not schedule the 8 - 12 appointment. As it happened the tech arrived at 1:30!!! He showed me the order that did not have any directions to call me 30 minutes before arriving. If I had not been home I would have missed the tech as I was expecting him at 2:00!!. So I waited and lost a whole day not knowing if or when anyone was going to show up. Please if you need to do business with this company make it very clear as to appointment times and that you want to be called before anyone comes out. read more

My husband and I used contractors Pest Control 20 years ago and we have also use them recently for our new home. Their prices are reasonable and their service is top-notch. read more

We always receive great service! Comes on the day that they are expected and on time. If we have questions about anything they are always there to help. The office is also courteous and professional! read more