My husband is a medically retired Army veteran who served 21 years in the U.S. Army. We trusted a…read morelocal automotive repair shop with his Mini Cooper and paid approximately $6,100 for repairs. The vehicle remained at the shop for over a year, and throughout that time we were repeatedly told that repairs were being completed. When the vehicle was finally returned to us, it continued to have the same issues it had when it was originally dropped off. We recently sought an independent inspection from a certified Mini Cooper technician and were informed that many of the repairs we paid for do not appear to have been performed. According to the technician, the vehicle remains in substantially the same condition as before. We have attempted to resolve this matter directly with the shop but have not received a satisfactory explanation or resolution. Complaints have been filed with the Better Business Bureau and the Texas Attorney General's Office. I am sharing this because I wish someone had warned us. If you are considering major repairs on your vehicle, I strongly encourage you to obtain detailed documentation, ask for old parts to be returned, and consider getting a second opinion before authorizing expensive repairs. If anyone in the Kingwood area has had a similar experience, I would appreciate hearing from you.

Took our Honda Pilot to West Lake Houston Automotive for a third opinion after two other shops…read morerecommended a complete transmission replacement, with estimates between $7,000-$8,000. We've trusted the first two shops for years and have always taken our vehicles there, so we were surprised when we got such a different diagnosis. A friend recommended West Lake Houston Automotive, and we decided to give them a chance. After properly diagnosing the issue, they found the real problems: an oil pan issue and a bad passenger CV joint. They replaced both for a total of $817 out the door. The Pilot is running like new again! Huge shoutout to West Lake Houston Automotive for their honesty, professionalism, and for taking the time to actually diagnose the problem instead of jumping straight to a major repair. Highly recommend them -- 10/10

Look No Further, Go to Kenneth's! If you've been going to the dealership, STOP!! Here's why…read more Today I came in stressed. My 2013 VW Beetle Convertible had what looked like a serious window leak during a massive rainstorm and on top of that my brake light was out. The dealership couldn't even see me until Thursday! (Today is Monday). Grayson got me in today. He and his master mechanic Tommy personally took a hose to my car to diagnose the leak with no runaround. As it turns out, it wasn't the catastrophic leak I feared. At the same time, Tommy replaced my brake light quickly and efficiently. And, Grayson took great care of me- without a doubt amazing and straight up outstanding customer service. All my problems are resolved. Whew!!!! These guys are honest, knowledgeable, and they actually care. And to top it off, Grayson even identified the likely cause of my heat issue that the dealership wanted to fix the expensive way. All through a quick conversation and review of my car's issues. I'll be bringing my car back to fix that in a few weeks. Kenneth's Car Care has earned all my future business for brakes, heat, oil changes, and more. Don't waste your time and money at the dealership or another repair shop. Come here first. You will be glad you did.

This is probably the worse shop in Kingwood for body work. Customer beware. If I give them credit…read morefor anything positive, the paint looks pretty good on my car. Other than that they totally failed. The day the car was towed in I met with a service tec who told me they would start tearing down the truck the next day to do an estimate. After 2 weeks of hearing nothing I called. I was told my service tech no longer worked there. I told the lady on the phone, "that's your problem not mine." So then I got a new service tech who repeatedly mislead me, missed deadlines, never retuned calls. What's more, I told him I had an aftermarket grill panel and was told that State Farm would only pay for Ford stock items. So I told him, I had the original chrome Ford grill out in my garage and they could use that one and I dropped it off. He asked if they should compare my old grill to the one they were ordering from a used parts house and I said NO. When I came to finally pick up my truck they had used the new used grill anyway. The cost was only $288, and since I had waited 6 weeks for my truck I just decided to take it anyway. Then a few days later I get a final estimate from State Farm and that $288 grill now cost $950!!!!!! Are you kidding me? It's plastic and I plan to remove it anyway and replace with the aftermarket grill. So State Farm is the one being ripped off. Maybe I should just let it go but it galls me that they would rip everyone off at the last minute. My final bill went up $2000! That is just criminal. I have no idea if a guy named Kenneth still owns the place but if he does, he must own a mansion and have membership at Kingwood Country Club with all the scammed money he has made. 1 star is the lowest and that is what Kenneth's gets. Caveat Emptor, Buyer Beware!

Absolutely the best and very fair. They are thorough and do what they day for the price they say.read more

This is the ONLY mechanic we trust with our vehicles. They are honest, fair, professional and…read morefriendly. The owner is nearly always on site and hires great guys, some are veterans. We trust them implicitly. They get to the problem, provide recommendations, but only if necessary and don't try to over-charge or over-sell you on their services. We highly recommend them!

Good place to bring your car to if it needs to be fixed…read more I brought my car here two years ago. I told my son how good they are and he brought his car here last year. Then I told my daughter and she's brought here car here this year. Our cars are running well from their fixture. Thankful for them.

2009 Volvo S80 T6, K's replaced wiper pump & diagnosed emission system failure. They charged us…read morewhat they quoted us (a fare $) treated us professionally and performed the work in a timely manor. We have gone back for regular maintenance since and will be back when necessary. Very honest, friendly and straight forward people. I recommend their shop for service on your vehicle when needed. Kindest regards, DJ

I have been using Fred's services for about two years, oil changes, had motor replaced and misc…read more odds and ends. They have always done an awesome job at reasonable prices. Highly recommend.

I took my BMW 328I there thinking it was the power steering and maybe battery. My second car my…read morebaby! A worker or Fred called and said it was battery, alternator, and power steering hose. After he fixed all these things I'm told I have a leak in my windshield that went into the dashboard or water intrusions we got it running and it's fine. You can pick it up and take it to get the Bimmer Shop or dealership-get the windshield leak fixed. They even told me about a glass repair shop behind them. I told them I would pick it up Monday because I worked across town. They left my car out of the shop in the rain all weekend. Fred called Monday and told me I needed a tow truck because it is an electrical problem now. Long story short I contacted the dealership and Bimmer shop and they both confirmed I was just ripped off. The water intrusion (their diagnosis) was easily identified and they knew additional work was not needed if the electrical was not resolved. On top of that they left the car out in the rain all weekend. Allen at the Bimmer Shop said we are not going to take your money. Fred's took zero responsibility for leaving the car in the rain. They close at 5pm and refused to stay open and just left the car sit outside in the rain knowing the windshield had a leak. Needless to say it is now not worth fixing. I'm taking them to small claims court as they took zero responsibility. Both dealership and Bimmer shop said they are not going to just take my money. DO NOT GO TO FRED AUTOMOTIVE in HUMBLE, Texas. They will not do the right thing all they want is to text message to fake problems and steal your money!!! Beware Money Grab! If you can't fix it just say you can't or don't know-nope they want the money!!

I took my car to get my starter repaired in late October of 2018. Legacy ordered me new or…read morerefurbished starter and replaced it. My car ran great for 2 months (approximately) and by the beginning of January of 2019....it just wouldn't start...period. I called legacy to see if there is a warranty and I was told not on the work but the starter has a 99 years warranty....I would have to repay for the work and pay for additional towing to get it there. Definitely NOT happy and my husband is upset due to the waste of money. Even though the guy at the desk was very polite, the mechanic was very informative, MY CAR DOES NOT RUN ON POLITENESS .

Great service! Explained my situation , I brought my car in they handled it professionally and I…read morewas out in about 30 minutes. Offered some helpful recommendation to keep my car operating well. Courteous and well managed!

Beckwith's replaced the engine in my classic 1998 Chevy C1500 Silverado with a remanufactured unit…read more I'm very happy with the work performed. I have run the engine for just over 500 miles and the engine has performed perfectly. I would have given Beckwith's 5 stars if they had been more proactive in their communicating how far along the work had progressed. Once I agreed to have them do the work they did not keep me up to date. I had to call them to determine their progress on the work.

I call today just for an estimate for front catalytic converter on a Honda Accord. The guy told…read moreme he couldn't give me an estimate I need to bring it in. I educated him, I know what is wrong with it and you can give me an estimate. He replied, "No, we need information off your car." My response was you can get that with the VIN #, he went silent, no you just need to bring it in. I didn't ask for exact price, I asked for an estimate only. Very discombobulated, they will not earn my business. Seems little shady to me on first impression.

I took my truck here, before trading it in, for a second opinion after "Christian" Brothers told me…read moreit needed $8000 in repairs. This is after i had already spent $10k on this 2020 truck in last year. R&E inspected it for $50 (CB would have charged close to $200) and could not find the "problems" CB did. First impression is that i found my new mechanic and they are honest and friendly people. Thanks R&E!

Pricey even with veteran discount. Poor communication about future work needed. No good parking…read morearea.