The rear-view on my car falls off several times a year and I've had little to no luck with the DIY glue kits, so I figured I'd try out a pro. The auto department was great. They were busy and getting ready to head out on jobs, but squeezed me in as they were loading up for the day. Everyone was friendly and polite. Good experience. read more

Kara at the Arlington location has horrible customer service. It takes days to get ahold of someone who can schedule customers and when asked to take pictures of the windows they seem to always forget. read more

I had a special project I wanted to do for a friend who had lost her best friend in a car accident. The young lady had written a note shortly before she died on her friend's mirror and that note has been there for several years. I wanted to put that piece of mirror in a frame along with a picture of the two of them and called Eddie at Binswanger Glass in Arlington to see if he could help. He told me to come over, which I did, and he went right to work to create my vision with the mirror and frame. He removed the mirror from its frame, measured the area to cut and had me come back to see it (complete with safety glasses!) to make sure it was exactly what I wanted. He did a few edits and the next thing I knew, he was bringing the final product for me to see. It was perfect! He carried it to my car and then would not let me pay for all of his extra work. When I teared up, he said he understood what it was like to lose someone you loved. In a world that seems overloaded with anger and selfishness, I can't tell you what his kindness and understanding did for me today. We've used his shop before and I can assure you this won't be my last visit - I will make sure to repay him by sending all the business I possibly can. A special thanks to you, Eddie, and to all those who helped you with my project today. God bless! read more

Absolutely terrific people at Binswanger! There was a slight hiccup on the part but both Teresa & Little Joe stepped up and saved the day!

The job was supposed to be for a frameless shower door install. I told them I worked 3rd shift and needed an early appointment. At 11am, I called them to see if they were going to show up. They said they got hung up on another job and would be there in 45 minutes. The invoice I received had a note written on the back that said first appointment. Guess I wasn't first. They installed door without a problem. When I checked it out it wouldn't open and close without hanging up. Installer said you have to open door outward all the way, then close it. If you want to open it again, you have to open it all the way inward than close it. This didn't sound right to me. I looked at door sweep and the part by the hinge was barely touching the tile on the threshold and the sweep on the door handle side was rolled under a lot. So, when you open the door and let it close, you can't open it in the same direction because of the sweep. They came back out and raised the door a little and it's better but it still hangs up when opening and closing the door. I told my wife I will have to trim off the door sweep a little myself to try and correct the problem. They also installed the upper door hinge right where I have glass decorative tile. It cracked one of the tiles and I wasn't happy because they could have placed the hinge an inch higher and it wouldn't have been an issue. They told me that you have to tell them if you want the hinge in a different place other then the standard location. My question was, how am I supposed to know what the standard location is? What is the point of having someone come out and measure everything if they don't tell you that the hinges might have to be secured in a sensitive place? They could have easily had the people making the glass move the upper hinge up one inch and this could have been avoided. We paid a lot of money to have this door made and installed by pro's and I feel like I would have been better off having someone else do the work. read more

Went in for a specialty piece of glass for a kaleidoscope and wasn't sure it could even be done. Eddie looked at my need and said he wasn't sure they could put the necessary hole in a piece of glass that thin without shattering the glass. As I vacillated in whether to have them make the attempt, Eddie asked if he could give a try. Not only did he get it done, but he got it done while I waited. Kiddos for a job well done and going the extra mile to please a customer! read more

This place is Love at first site!.!.!. These are Professionals I tell you, Customer service great, I took my vehicle to several shops to help with a convertible window piece for my car, and all three glass businesses could not do the work.... Only Binswanger Glass can complete the Task I recommend coming here before you throw away your money to other glasses businesses, you will thank me Later... Good day everyone read more

I have to tell you about the most fantastic experience I had at Binswanger glass this past week. The office manager Teresa and Jamall gave me the best customer service experience I have had in about 10 years. I simply came in because my rear view mirror was detached from the windshield and right away they stood up and made their way to my car without discussing payment. I thought maybe they didn't understand that I needed it to be repaired. So as Jamall and another associate start to work on my rearview mirror I thought to myself let me go back in to cover this with her againAs she was the office manager. I came back in and asked her again about payment and she casually said we will take Care of it. Well they did, Jamall took my car to the back removed the rearview mirror as it was very loose and taped it so the mirror could be attached later, I was told to bring it back the next morning so the mirror could be reattached. Well I had to be at work in downtown Fort Worth the next morning and they offered to come downtown to reattach my mirror but I thought that would inconvenience them so I agreed to bring the car to them that evening myself as I live in Arlington and not far from their business. Well Jamall did take care of my mirror and with a smile each time I had spoken with him and the same with Teresa. Everyone out there this experience was such an eye-opener for me because in this world you just don't run across people like Teresa Jamall and the other associate every day. If there were more people that gave this kind of service the world would certainly be a happier place. So far I have told five people at my workplace about Teresa and Jamall and somehow I would love to do business with them in some capacity so I will fine a way to give them more of my business because of this extraordinary experience. Thank you again Teresa and Jamall and have a great day. Rose PERRY read more

I called and made an appointment to repair a chip in my front windshield after searching for shops in the area. I had just replaced my entire windshield not too long ago so didn't want to have to do that again. The price quoted was great so I made a next day appointment. Showed up and waited, 15 minutes of that and was told the guy who does that would be there in 10 minutes. Not okay. I had limited time and scheduled my afternoon around that. I understand things come up but only one guy can fix that and it's a glass shop? It doesn't make sense. Also, don't schedule appointments if you can't keep them. Now I'll be going elsewhere even if I have to pay more. The three guys standing around didn't help the situation either and I was never given an explanation why this was happening. read more

I called the Arlington location about an installed ( insurance referred) and was provided a quote I was told do to the age of my vehicle they don't carry the glass in stock. I informed the rep that l will order the glass and hardware if they would installed. l informed the rep that I will call back once I received the parts. Once received l called to schedule an appointment and was told that they did not have the quote in there system and it will now be double the original quote. They schedule me for 8/18/21 at 8:00 am on the date of the appointment we had a major rain storm in the area, I received a call to re-schedule my appointment for 8/21/21 at 0800. On the day of the appointment I called the company to let them know that my vehicle was on its way by tow. I was told that they did not see a appointment in their system. I was informed that a manager will contact me regarding this matter. which never happen. This company is the absolute worst when it comes to customer service. Be aware . read more

Have used them for broken windshield repair. Latest episode - wife's car windshield dinged by rocks - 4:30PM fixed by 5PM. Very helpful in explaining repair; took time at the end of their day to get the work done right. read more

Total "glass" act. @ Eddie, Kenny, and team, you knocked it out of the park. House calls, seriously?!? EXCELLENT customer service and product. My beautiful Drexel Heritage china cabinet is now complete. read more

drags their ass! they don't do any courtesy calls waited over 10 days without one, who the fuck knows when these morons will show! don't use these people. read more