Roy Rodriguez and Angel- We appreciate you taking the time to explain the custom build solar screens today. Thank you for your patience and guiding us through the information. Everything was explained with great detail and you took the time to review and answer any questions we had. Amazing customer service. read more

Wonderful!! The quality and value for what they did was absolutely perfect. Will always recommend them.

I had previously used them and had a great experience. However, this time I had to deal with their General Manager, Paul. I was doing this install at my AirBnB. I asked if he could give me at least a 30 minute heads up because I have guests and do not want them to show up unannounced. He refused, immediately got hostile and aggressive, insulting me, constantly talking over me and said if I do not agree to let them show up at a time of their choosing, without notice, he would cancel the order. So I had to cancel. I do not understand why he was so unprofessional, for such a reasonable request. I would not recommend them based on this interaction. read more

Victor, my sales representative, took the time to educate me on the various types of solar screens options available and the benefits of each kind. Because of Victors knowledge I was able to make a much better decision when selecting the type of screens I needed. Victors attention to detail caught an error I would have made in my order. I was grateful for that! I was fortunate to have Victor also do the installation of my screens. He completed the job professionally and efficiently. The quality of the solar screens is excellent. The price was also good. I was pleasantly surprised of how they enhanced the look of my home. I highly recommend Victor and Lone Star Solar Screens of Irving. read more

Poor customer service. The salesman and the guy that came to measure were very rude. When my husband called to speak to a manager they hung up on him. read more

I had a solar screen destroyed during one of our wind storms. I called Lone Star and they had an estimate within a few days and two days later they had installed a brand new one for an extremely reasonable cost. The service and quality were top notch and I don't believe their rating reflects the level of service I received! I highly recommend this company! read more

We had a negative experience with this company. We no longer trust them. Sometimes success ruins a business no less than failure. Commerce history shows clearly this truism: When the customer is no longer King, then the business will begin treating customers ever more poorly until it has no more customers. read more

They were fantastic, called me back quickly after I left a message. Came out to the house, very kind, measured, and they were installed by the next week. And it was much more affordable than I thought. read more

I absolutely loved their solar panels. They did panels on my entire two-story home and they were beautiful. I would highly recommend them.

While searching for window screens along the six backside windows of our home, we read the recommendations provided by Yelp and Next Door. Both led us to Lone Star Screens. Completed the website's request screen on a late Sunday afternoon and received a call three days later. Paul came out and completed his estimate that Friday. The very next day we got a call that our screens were ready and could be installed on Monday. They were installed in minutes that Monday and they fit and look great. Very very pleased with the process, the quick turnaround, and with our new screens. Clearly a five star rating! Yelp, thank you for the referral. Lone Star, Thank You.... read more

Customer service needs help. Was told that my screen would be checked on Monday. Now I'm being told a week out. Very frustrating to be told different timeframes. read more

Happy with the screens but the warranty is a lie! When my neighbors dog came into my yard and destroyed the backdoor screen, I called to have it replaced as the warranty states, "This warranty covers the following: vandalism and accidental damage by persons or animals." I was told it was not covered under the warranty unless my dog was the one who damaged the screen or unless I had a police report. This is ridiculous. The sales agent stated basically anything that happened to the screen was covered under warranty but it turns out it's only covered if done by my family or pets. read more

We had to have these screens due to my dog having a skin condition and we needed to block some sun from coming in the house. I just knew they were going to be ugly but they actually look really nice! Our electric bill should go down some, too! Thank you Lonestar, we are so pleased! read more

Lone Star Solar Screens - Shades & Blinds Near Me - Irving, Texas

Want to give a huge shout out to the entire Team at Lone Star Solar Screens. From the time we called until the final installation. They could not be anymore courteous and professional. We love our new Solar Screens and the quality. Victor did our final install and did an awesome job. Highly recommend these guys for all solar screen needs. read more

You'll need to take those two stars away!!! My experience was definitely 10 stars, but they only have place for 5... My husband called this last Friday, and Nathan came promptly at 2pm on Saturday. I left for a while, when I came back, my husband asked "guess how much it's gonna cost". I guessed 3,000. Way wrong, 350.00. Yep that's right, and we got the darkest color. Now it's Tuesday, and they are up and look beautiful. The gentleman was very friendly and answered all my questions. I don't know about other peoples concern about customer service, but they are the top of the line!! I will recommend to all.... read more

Lone Star Solar Screens - Shades & Blinds Near Me - Irving, Texas

Great company to do business with! There is Such a noticeable difference in the rooms on a nice 85 degree day, I can only imagine next summer how thankful we will be! They all look Wonderful and the techs did such a great job answering my questions and getting these done quickly. I had been Certain I would want all of the windows fully darkened and ended up changing my mind afterwards and they were so quick in making sure I was 100% satisfied even though this was My fault for sure. The exterior looks brand new now and I'm thrilled to have some Privacy too! read more

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I have used this company twice. I've had them do almost every window that gets sun. They always do exactly what was expected for a reasonable price. They are extremely efficient. Their employees have replaced my screens (4-6 at a time) within 20 minutes and been gone. For all my windows I've paid less than $400. I call on a Thursday and by Monday the crew is here to install. The customer service is equally good. When I did have a mix up on my paperwork someone quickly fixed it. They came and did my screens when I wasn't home and when I returned I had new screens and a much cooler home! I recommend them to anyone who asks and plan to use them in the future. Keep it up Lonestar! read more

The whole transaction went great. The guy that measured had someone cancel on him so he called and asked if he could come early. Arrived and although we only have two sizes of Windows on our house, he measured every single window (13 total). Told me it would be about a week and asked for $0 down. We have had bad weather but they called me each day to let me know when they planned to be out but said we didn't need to be home. They showed up today and installed (10 days from measure to install). No complaints, they look great. read more

Lone Star Solar Screens - No issues with measurement or install. The screens look great! - Shades & Blinds Near Me - Irving, Texas

The absolute worst! And to boot, their staff is seriously unhinged. I ordered solar screens for my condo at the recommendation of a neighbor on 7/11. Almost 3 weeks later, I still have no screens. But that's NOT the issue. Someone called me 2 weeks after ordering and told me they were coming the following day for final measurements however, I never saw them show up to measure. I called back a few days later to confirm if they'd been out and the office girl told me someone had in fact, been out. I questioned if they'd measured the right unit because I hadn't seen anyone all day and she said 'yes'. Beyond that, I didn't think much of it. Then a few days beyond that, Jim called me on a Wednesday to tell me my screens would be installed the following day. Except that no one showed up all day. So at the end of the day of the supposed install, I called and left a message to find out when they were coming back. I didn't hear back from them. Again. So I called the following day, after once again waiting all day, only to find out via voicemail that apparently, they installed my screens BUT, on another unit! When I called back and confirmed this, Jim became unbelievably rude and belligerent towards me when it was THEIR error entirely! He blamed me (I don't know how, my work order reflects my correct information) and then he bemoaned that they 'don't like to do this complex and that (we) keep calling them and they hate this complex and it's confusing and they need a ladder and it's dangerous and it's hot'. I'm not sure how any of that was my fault. I bore the brunt of him being triggered by his realizing his own mistake. I certainly didn't beg them to do the job, I got their name from a neighbor and expected them to do the job I'd contracted them to do. It was about 3 weeks post order at this point and I wasn't upset about having to wait (when I was quoted 8-11 days). They said they were coming, I waited, they didn't show up. I was inquiring like any reasonable customer would as to why, and asked when they'd be back. If they 'don't like to do this complex', they didn't have to agree to the work! I'd have called another company, no big deal. I only used them because a neighbor passed me their info. If they 'don't like ladders or heat', perhaps they should reconsider operating a solar screen business in TEXAS. They could just have returned my call the first time and I could have helped better direct them to the correct unit (they are all clearly marked) but instead they chose to evade me. They have this weird protocol where they want to be like Santa Claus and come and install secretly when no one is home. They don't confirm unit numbers by knocking on the door and then they make expensive errors and it's the client's fault?! I've never been treated so rudely in my life by some severely unhinged individuals. They both went off the rails, accusing me of being belligerent, Paul went so far as to project his off-the-rails behavior onto me calling me 'crazy'. What reason would I even have to be nasty? It was a COD order. They didn't have my money. They apparently could not handle the costly mistake THEY made. Jim hung up on me! I didn't build my complex, nor cause their error, nor did I demand they do this job! This was all so basic. I waited for them to show up and when they didn't, I called to find out when they were coming back. It was a super simple fix, just call me back with an update. It's not like I was demanding anything, I was just waiting for something they kept saying they were coming to do that they never showed up to actually do. Instead, they made claims they couldn't back, dodged me, then blamed me for their mistake! Then accused me of calling incessantly and of being rude to their office staff. I called TWICE, in 3 weeks. One time I spoke to an office girl about fabric color. The two other times I left a message. I never got to talk to anyone. Seems they can't handle the business they have and then they can't handle when they make a costly mistake. This was absolutely their oversight. They could have said 'no' from the very beginning when I gave them my address. It's not like I was going to cry about it. I'd have called someone else. I would strongly caution anyone against using this basement-run operation. They struggle with the most basic business acumen, and apparently suffer from some serious mental disorders. The entire time these two guys were screaming at me, and for what?! THEY made the mistake! I was still willing to pay them for my work order!! Just come and do my place like you agreed. Instead they said they're 'not doing my unit'. I guess I'm supposed to be upset by that? The screen guys are 'punishing' me. It's all absolutely laughable. read more

Top Notch company! Amazing product! Highly recommend! Terry was our sales and estimator was amazing and answered all our questions. Once cleared by HOA, from order called in to installation, was 4 business days. read more

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These guys are great! Had my screens installed about 3-4 years ago and the quality is just awesome plus they look really good. My destructive dog has yet to puncture a hole and believe me he's been trying. I had a screen to get cut from a "possible burglary" and when I noticed it I called Lone Star and they replaced it almost immediately (at no charge.) I highly recommend them for their quality of work and their customer service. Kuddos to this company - gets my referral every time. read more

People need to hear the whole story on this I had an estimate on 7/14, and all went well The install was supposed to take place on 7/28. I asked for a late appointment, and we agreed upon 5:00PM. At noon, the installers called and said that they are on the way. Since I was at work, I told them that it will have to stay in the evening. At 5:00PM, no one showed up. I called at 6:00, and they said that they will be there at 6:30. At 7 I called again, and they said that they were in route. They showed at 9:00PM and finished by 9:30 Since I loved the screens, I made another appointment for 8/2 to do the rest of my house. On 8/2, no one showed up. I called and they explained the mix-up and we agreed upon 8/5 for the estimate. The sales guy showed up on time, and I agreed on the quote for more screens Today (8/7) the owner called and chewed me out for leaving the bad (but factual) first post on Yelp. He canceled my order, and will not take my business Sorry Lone Star, but my review is factual read more

This company is amazing. I had them come out and do the back of the house where the sun sets. Their advice was most helpful and the results are OUTSTANDING. Then I had them come back and do the front and side of the house. Again, they were OUTSTANDING. I'm having them come back and do the final set of windows. I HIGHLY recommend them! read more

I cut off some of the branches of my tree that gave really good shade. It left the windows more exposed. I found LSS in a magazine that I was sent so I made an appt for an estimate. They were so easy to contact and to schedule. I love the new screens. I did the front first and it looks great so now I will do the rest! read more

Have used this company twice in the past , even recommended to family and friends. Called them well over a week ago to come out and give me an estimate for two screens....they said they would be out in 3 days. Never showed up so I called them this morning and they said they would be out today....didn't show up. I called and they said oh sorry we're not going to make it today...this is our busy season. Really...why tell me two dates and not show up. Their customer service has gone from 5 stars to 0. Don't waste your time waiting on them. read more

I understand people make mistakes seems to be happening more and more I called set up a time and a day for an estimate. Took the morning off 15 minutes after my appointment time was set up nobody here I called was told they should be there shortly they called 15 minutes later after that now 30minutes after my set appointment time to tell me that they made a mistake and my estimate was never in the system they are getting two stars for me because They did call and offer to come out next day and admitted their mistake. Not that this does me any good now. I will be going with another solar screen company that is a little more considerate with my time read more

Beware of Quality and Service. They get 2 Stars instead of 1 only because of the salesrep / installer - decent guy. QUALITY - Make sure you have something in writing that explains their quality standards, e.g. reveal gap size, gap consistancy, screws vs. wingnuts, squareness of frame, etc... They arrived today and installed the screens - I was really bummed about the gap size and variation between the window frame and screen frame. Looked crappy. The installer explained they allow themselves 1/8" for reveal but the variation of the gap size screamed "this is crap". Some gaps were 3/8" and others were nil. The frames tended to be correct at the cross-members but varied in width between the cross-members. I was also surprised that they had to screw in some screens (because of the radius-top) after we discussed how the install was NOT going to be screwed-in. SERVICE: The initial explanation given to me was ALL of my windows were out of square. He offered to show me with a tape measure. The installer agreed with me that they had a quality issue with the first three screens we measured; the widths varied top to bottom. He said he would take those back and refabricate them. I asked him to please measure the remaining screens before me to save me some time. Ten minutes later he came to me and said "Sorry, the owner said you have to take them like they are, pay the full price or we can take them all back but we are not refabricating any screens". I was really surprised since this company has probably called me 10 times asking for my business. I told the installer to take them down - He appologized and reinstalled my original screens. The owner / this company could really benefit with some very basic customer service. read more

There is a crack in one of the windows after they install the screens, and they said they are not liable for that. My wife called them to let them know in order to fix the damage, so they came to take pics just to say they are not responsible for that since the crack is too far (about 3 inches) from one of the screw that hold the screen. I called Dallas office to speak with a guy which he tried to explain that the crack is not close enough to the pressure point of the screw.....bla, bla, bla, bla..... read more

I'd been interested in getting solar screens for a while. Did some research into it as well as asked some neighbors who had them. They all said I should get them. They also recommended Lone Star Solar Screens. So I set the initial appt for a Thursday. The tech called before he was to arrive and then arrived right on time. He was here maybe 30 min? Took all the measurements of the windows and talked to me about them for maybe 10 min. I was very happy with the price quoted. Today (Monday), I'm surprised by the installation techs arrival. I didn't receive any call or notification, but when someone shows up to do work you requested...if they can do it, you let em. So I did. WOW! The look of the screens on the house is awesome! Some extra daytime privacy also comes with it. Professionals, FAST, quality work, both on the install and the screens. They explained how to remove them if I need to. I'm hoping they do their job this summer...would love to lower the cooling bill! read more

Very pleased with both the quality and service I received from Lone Star! They showed up on time for my service appointment and within 3 days had my screens ordered and installed. Not always easy to find great service these days but Lone Star is on it!! read more

Lone Star Solar Screens - Shades & Blinds Near Me - Irving, Texas

I called and tried to get my window screens repaired after 19 years and Paul"the manager " came up with an excuse on why they weren't going to repair my window screens. He stated since I got new windows, that VOIDED the warranty. I did not ask for a new one or different size of screen. I just wanted mine repaired. I have the contract and it does not say anything about "when you buy new windows, the warranty is voided". BEWARE!!!! DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE VERY RUDE AND OBVIOUSLY DON'T HONOR THEIR CONTRACT(WARRANTY). read more

Horrible!! They were not willing to work with me when it came to scheduling. I told them I was getting my windows cleaned at 7am day of screen install and so they didn't want to schedule me for the 10:30am appt nextday. They insisted On coming a different day and that didn't need to be home when they installed screens. The day of install they called to cancel my appt and said their technician was sick with blood pressure issues so they would have to come during the week instead of that Saturday morning. I will take my business elsewhere as these people are a joke. So unprofessional and a bit sketchy. Btw: they had initially quoted me over 700 for basic bug screens after a couple months of not scheduling they came down to $500 for 36 total screens and frames. Good price but way sketchy. read more

We had every window in our house done except for a few under a patio, and they turned out great. Sales person answered all of our question and all the screens were installed within two weeks. We had a couple quotes and Lonestar came in lowest, which made us nervous, but in the end they turned out great. read more

Lone Star Solar Screens - Front of house with grid solar screens. - Shades & Blinds Near Me - Irving, Texas

Installed about 16 screens. Used screws and did not advise that this voids any window warranty. When I requested that they De-Install , fill hole with silicone and re-install , they were most accomodating read more

Their product helped me a bit in lowering my electric bills. The person who came by to measure and show their options was professional and on time. I should have choosen the 90% option to gain the full benefits on all my side windows. read more

We just had this company come out and install screens on my husband's office windows... after seeing the difference, we went ahead and had them do 3 more screens. They were on time, quick to deliver and professional each time. read more

We ordered solar screens from Lone Star Solar and had no problems with the delivery or installation of them. On the day of installation, our home had already started to heat a bit from the summer day. After the screens were installed, you could tell that the screens were doing their jobs by dropping the indoor temperature about 8 degrees within 10 minutes. They are everything they claimed they were. Customer service...No problems for us. read more

I've used Lone Star on a couple of my properties and absolutely love their service and product. Rep Paul was professional and knowledgeable when coming to my home to provide cost and service info. Moreover, I love the ability to pay in 2 installments. Thank you! read more

Horrible service stay away i am a general contractor and have used this guys for a while. they went out to a job a discussed prices with home owner after I asked them to make sure they did not. . the lone star owner called screaming and yet I g to prove he's point any the end he said to go fuck our selves and to find another company to do our screens. . that guy does not deserve any bussiness read more

Buyer Beware!!! This company has a great product but the customer service is horrible, not from the installer, not from the order takers, but from the owner Jim. They will make a quick product, install quick, but when it comes to follow up service he is an asshole. Long story short...we ordered screens and had them installed. Very happy. Then we wanted more. They messed up our new order and ended up speaking w/ the owner Jim. He said that they did not get the order wrong and to take our business somewhere else. Really?? Seriously?? We will NEVER order from them again. There are plenty of competitors that would price match their work so again,,,,,BUYER BEWARE!!! read more