I read a few good reviews online so I decided to contact Binswanger to fix my broken window. I spoke with Theresa who seemed nice and helpful. Unfortunately, that's where the positives with this company end, and the good reviews were probably written by employees/family members. Utter incompetence is what defines Binswanger Glass of Norman.
I called to set up an appointment for them to come take measurements of the glass. The person who was coming out called while I was away from the phone, so I listened to his voicemail and left one of my own on his phone. I never heard anything from him that day.
A few days later, Theresa called me to tell me they have the measurements and gave me an estimate. I was fine with that, so I tried to set up an appointment to get the glass replaced. Theresa said it would be the middle of the next week. I was out of town until Wednesday, so that worked out perfectly. But no one came by or called on Wednesday or halfway through Thursday, so I called on Thursday afternoon. I spoke to a different person this time. She said it would be the following week before they could come out. (The following week? What suddenly became so bad about this week? You know, the one we agreed upon previously?) I wasn't pleased, but I said "fine" and requested they come out during the morning because I work in the evenings.
No problem, right? Wrong.
Tuesday came. I woke up at 8:00 a.m. in anticipation of these people coming out to do the job I hired them to do. Around noon, I started getting impatient but I had errands to run before work. With my luck, I figured they'd call as soon as I left. But they didn't call while I was out. They didn't call at all. I know, because I kept my phone with me all day long.
I thought about calling and asking to speak to the manager or store owner, but then I thought to myself, "If these people can't follow through on a simple appointment, why would I trust them to fix my broken window?" Attitude reflects leadership, so if the employees are this clueless/incompetent/irresponsible, then piss poor management is probably the reason why.
The only worthwhile option I see is to start over with another company who actually cares about performing the job they are in business to perform. Apparently, Binswanger Glass does not care about making money, doing good work, keeping appointments...so I will make sure to help Binswanger Glass spread the word: IF YOU WANT QUALITY WORK AND CUSTOMER SERVICE, BINSWANGER GLASS IS DEFINITELY NOT THE PLACE FOR YOU! IT IS THE VERY LAST PLACE YOU SHOULD CONSIDER. FIND SOMEONE ELSE TO HANDLE YOUR GLASS REPAIR JOB!
Spread the word to your friends, family and co-workers. I will be doing so with every person I can think of, plus I'll be adding this review to every online review website I can find. I've heard good things about JEM Glass & Service. I think I will give them a shot. They're local, and I'm willing to bet they care about making money and doing a good job in an effort to grow their business. I'll update this review if they do good work so you'll have a quality alternative to Binswanger that you can use when you need glass replaced.
Update: I tried for 2 days to get through to JEM Glass in Moore but couldn't get a phone call through. So, I called B&B Glass in Moore. I called just before closing and they came out early the next day to measure the glass. He said it would be 7-10 days for the order to cone in. 7 days later they called an offered to come out and install it, but I had to work, so we scheduled for Monday morning. And the quoted price is $50 less than Binswanger Glass. read more
