Inefficient, unorganized, have to do things several times over because they don't know their ass from their elbow. My second time in here and it's taking almost as long as my first time. The fingerprint machine doesn't work for shit. Just an overall bad experience. I hate this place read more

Other than the long waits (expected), you get exactly what is expected. Calvin is GREAT! They do not pay him enough! (I have no idea what they pay him ) but he is so smooth, efficient and painlessly gets one hooked up. If not for Calvin, I'd consider another facility. read more

First visit great anything after that is wait, wait, wait I've day in the chair forty five mins waiting to get stick. Second visit after my donation was right I waited thirty minutes for them to take the damn needle out!!!! Super super frustrating. They walk around looking at everything but their donor. I'm thinking who is managing this boat and pony show.... Oh yeah no one!!! read more

It's a well run and professional facility with nice plasma machines, but I am always waiting for a long time when go to donate, no matter the time of day. This location is just always busy and apparently understaffed. They have the machine capacity to have this many patients, but only half the bays are ever in use. Compared to other plasma companies, add a minimum of 30 min onto your estimation of how long it will take you to donate here. read more

Rude front desk workers! I was given attitude, and the others that were being helped looked awfully upset with them too.

I went here for about 2 or 3 months. Positives: 1) The place is very clean 2) The pay was good. 3) Almost all employees are caring and professional Negatives: 1) There is one phlebotomist that I don't care for, in that she is loud and didn't seem concerned when I had a pinch with the iv in one visit. 2) I stopped attending when I noticed one vein in my left arm disappeared. read more

The donation compensation was $20 your first visit of the week and $100 the second. Then they reduced it to $20 and $80 now I see it's $20 and $60....... and NOTHING was said to existing donors. I highly doubt that the amount they receive for plasma has decreased. Seems like a pretty shady way to conduct business. read more

i only come here when i'm in desperate need for some quick cash if we have something we need to pay for & we're in between paydays, & because it's the closet plasma donation center to my house. if you have another option for going somewhere else, i suggest you take it because we never have once had an all around good experience here, something typically always goes wrong. i have bad anxiety so sometimes my pulse is too high to donate, & it sucks when that happens since they're not quick about the process, i waste about 30 minutes of my time just for them to tell me i'm I'm eligible for the day. then when i do donate, the staff will sometimes take 15-20 minutes to get me off the machine after the donation, & it's not because they're busy helping others, it usually because they're too busy chatting amongst themselves. same of their staff is also suuupperrr inexperienced, I had one girl literally stab the needle in too deep and my arm was black & blue for a week. most of the female staff are rude & gossipy. i do not recommend coming here unless you have two hours out of your day to spare! their app could also use some help, it's really glitchy & sometimes doesn't allow you to schedule! read more

So I haven't been able to finish a donation three times in a row now and the last two times I lost blood all due to an incompetent employee who didn't stick me right and a machine problem so now I will not be able to donate for two months and lose essentially what would have been a thousand dollars in donation compensation. I talked to the manager and she said there was nothing they could do to compensate me for those lost funds which I think is complete bullshit. I am very frustrated read more

Don't expect to be here any shorter than 2.5 hours. Long lines, long bed wait, and even a long time waiting once you are on your donation bed for someone to even come stick you. Ridiculous. read more

I've been donating here almost every week for the past 3 years. The majority of the time, you could be in and out in 15 minutes. Most of the staff is pretty great (except Tess). The employees do the best that they can with what they're given. The wait times have been increasing every week due to Covid but today I spent an hour and 15 minutes waiting in ever changing lines. Add an hour-ish to donate and you're there 2+ hours per visit. As I left there was still a line outside to the corner near the handicapped parking spaces. read more

The number one reason I'm giving this place a one star review is because of how many times I've made a 30 minute drive out here and been turned away. Reasons you may get turned away are practically infinite and impossible to guess - for example, normally you are allowed a 10 minute buffer to come in before or after your allotted time, however if you have an appointment at 8:00 pm, you do not get the 10 minute grace period but you will not be notified of that until you drive out there. If your heart rate is lower because you just started exercising you will be turned away. If you forgot something in your car and have to run out after you took the questionnaire you will be turned away. If there is a glitch in the online scheduling system you will not be given the benefit of the doubt and you will be turned away. There are so many unwritten and unposted rules that will inhibit you from donating so don't plan on donating here if you live a good distance away. Also, half the staff are robots or grumpy. Also, I've been left sitting there in the seat after I was done donating for 30 mins and I've sat waiting to get hooked up for 20. read more

Worthless assholes. Dont waste your time. Ate a bowl of oatmeal, bacon and orange juice the morning before my first appointment and was told that my meal was insufficient and to reschedule my appointment. Their weeks out. These people are fucking idiots. Wish i could give no stars read more

If you're going to donate plasma, DO NOT DONATE HERE. super slow, no one cares about you, won't let you donate if you're a minute late. It was my second donation, and I had been referred by my fiancé. He was going to get $150 if I made my first donation by the end of one month and my second donation by the end of the next month. I came in for my second donation, the end of the month, and they told me they needed a blood sample because the plasma was unreadable. They then proceeded to tell me I couldn't get the bonus anymore because I couldn't donate that day since they had to send the results to the lab (which would take a week). They did not notify me I needed to have blood drawn and retested, they were very unprofessional. I could not have known this, and wouldn't let me get the extra money because of a mistake on THEIR end. Again, DO NOT GO HERE. There are many better places. read more

The staff are very quick despite having a large work load. There very friendly. And most importantly they listen to what you have to say. As someone who's been poorly treated at other plasma clinics I can't stress how important that is. read more

I've been going here for about 6 months. The staff is kind and are clearly working hard. They're usually up for a conversation, too, which makes the visit all the more enjoyable. I'm impressed by how organized they are. This place is a win-win-win. I'm getting paid (win) to help other people (win) while hanging out with the awesome staff (win). How much better could it get? read more

Absolutely disgusted with the fact that no one changes their gloves between donors. As you're donating pay attention! This is such a health hazard! Some of the staff are great and friendly, others are horrid. But seriously the gloves bother me bad!! read more

Awful service.. if your one minute late they won't see you. The employees at the front are more worried about getting off their shift then doing their job. read more

This location has gone down hill. You wait for hours, the staff seems to not care at all about the people coming in. i know they get busy, but they could still be nice. I have come here for years for extra money It would be more comfortable if they at least said hi before they try to poke you. I don't usually leave a review, but today I actually requested the girl to acknowledge me before getting the needle. She hadn't said hi or anything. She just kept talking to the co worker ignoring me and another person who had been waiting to get disconnected. I just wanted her to focus on her job which at the time was sticking the IV needle in my arm. So....I wanted her to quit talking about her social life to the co-worker. I let her know my concern and she got sassy and defensive. She was denying her behavior. She got mad at me and sent the team lead over. Instead of him asking me about the situation- he didn't say anything. He had just listened to her and couldn't care at all what my side was. When I brought the situation up to him, he defended her and how busy it had been all day. Ok- so- if it had been busy why is she ignoring people for so long to talk about boys. Did he mess up on my first arm on purpose? I ended up with both arms poked, other workers were not helpful the rest of the time I was there. Once I was done and waiting for disconnecting - I sat for 9 minutes to get disconnected. I guess the staff was getting back at me. Will they hurt me next time I go in again? Kinda nervous read more

HORRIBLE!!! They messed up on my new donor pay and told me there was nothing they could do about it. I was told that it wasn't going to affect my pay. I was supposed to get $120 and only got $20. I had to get restock the appointment before this and this point appointment as well. I asked if it was OK to be done because I did not go out to get restock two times in a row. Both the nurse and the phlebotomist told me that ending early would not mess up my pay. Had I known that it would have messed up my due donor pay I would have been more than happy to stay to get the full amount. However, they did not tell me that I would not be getting the full pay and it messed up my new donor schedule. I asked the manager about it the next time I was in donating, and she said there's nothing they can do. I asked even though both the nurse and this person said I would not be affected. I still don't get the pay? And she said because we weren't able to stick you in both arms it's your fault you didn't get the full amount. I asked her again because the nurse told me as well as the senior phlebotomist, and she was very hostile towards me. I felt like I wanted to leave the place crying because of how she made me feel. I was just trying to understand why I wasn't getting the full amount when I was told I was going to get the full amount. The lines are always at least 45 minutes before you can get even a finger prick. And after 45 minutes of that line, you have to wait at least another 45 minutes in the bed. Wait line to even go donate. Even once you have a bad you sometimes wait 20 minutes before they come and stick you to start your process. They are overbooked with not enough staff and things are ran horribly. Expect to be here for three hours at least location claims to be the busiest in the states, I only think that because they are overbooked and understaffed. read more

Same yourself the time and go somewhere else. Either your visit will go good, or you'll be put on the back burner and wait for an hour just to get started read more

Normally they are fast. Today they only had 2 people working the front meaning the line was out the door. Very bad scheduling for employees. Management should be told to be better prepared some of us have jobs we have to get to read more

Google and Facebook have better reviews, I was very surprised when I googled bio life American fork and saw how low their rating is. I've been extremely impressed with this place! Friendly staff, very clean and up to date, very quick and easy physical process, easy to get an appointment and my 3 year old seems to enjoy the free supervised play room. My only issue is with their app I use for scheduling, it sucks. read more

If you like wasting time driving, this is the place for you. You'll be turned away for things you were never told about, whether it's your temp being .1 degree off or not having eaten a big enough meal within the past hour. Go somewhere else where they'll actually take the time to work with you read more

This place use to be very good. In and out in a hour. Now it is a 2 hour process. They are understaffed. Hire some more people and make this faster. At 2 hours it is not worth my time and effort. read more

I have been going for sometime and had no problems except for the long wait times, but after having 2 bad experiences (one including blood loss from the needle area) with the same employee I thought the management would like to know. I spoke to the gentleman manager and duty he did not care at all and proceeded to warn me that their employees are sensitive and I can ask for someone else but never to complain about them... Seriously don't you want to know when your employees need some additional training? read more

I absolutely love this center. Amazing management, kind employees and quick donation time. I've been here for about two years, switched for the Grifols center when I moved farther south but had a horrible experience, I now drive the extra 20 minutes to donate here because I have always had great experiences. Any issues that I've had have been taken care of professionally and empathetically. read more

This place SUCKS and sure does Know how to WASTE your time. Not good at keeping their appointments or even Acknowledging that you were there. When it finally was my turn I got told they can't transfer my information from Their other location and was denied. Don't waste your time with Aubrey. Didn't even try And has no customer service! Seems pretty unorganized read more

I'm a long time plasma donor (around 200 total donations) and I must say biolife is awesome. They're processing and patient flow in and out is unparalleled. At grifols where my average time spent at the center was 2 hours I can be in and out here in an hour. I'm converted that's for sure. read more

I've been going to BioLife for over a year now and considering what it is and what they do I love it! I've never seen any of the workers have a bad attitude or seem lazy regardless of how busy they get. I have a lot of respect for the workers and their attitudes and enjoy the good company while I earn money sitting around saving lives. WOULD RECOMMEND!!! :) read more

I've been coming here since the center opened. Very clean, knowledgeable staff, friendly environment. Great place to donate plasma.

Convenient location for work. Have been going here since Aug of '19. Employees seem to care for your comfort and ease of donation. However, some employees rise to the top... DANIELA is that one! She fast, efficient and competent EVERY TIME!! If you could ask for a particular employee, she'd be the one! Always a good experience at this location. read more

Awful staff. Won't let you in if you are 2 min late when you drive 20 min to get there. Nothing about this place is fast once you're in there either. They take 2 hours for a regular donation and are so understaffed, especially at the front desk. Had to call 4 times for someone to answer the phone. Switching donation centers for sure. read more

Been donating in St George for almost a year. Thought it would be the same atmosphere here, but I have been disappointed every single time. You have to book the day care a week in advance and sometimes it's even longer than that because they have a 10 kid limit.? In St George people bring blankets and here they told me I had to have my sweater either put on all the way and my sleeve rolled up or put in the cubby under the bed. It's always so cold there. The staff isn't friendly at all. If you're gonna have a bad attitude while working with people you shouldn't be working in a place where people are involved. Please open one in Provo so I don't have to drive all the way here! read more

The staff are super friendly, and they pay well if you do the platinum program! Very punctual, professional, and positive overall. The staff were so kind to me and genuinely nice and helped me through the entire process. read more

Not happy with the treatment I received from BioLife. The phlebotomist that checked me in was great but the young man, who I guess was the Manager needs some work on being professional. I decided not to finish the initial process because they were asking for information from my doctor about my sleep apnea and I didn't feel like running all over town to get the information they needed. I asked for my paperwork back or be destroyed and they wouldn't do it even though I did not finish the initial process. The Manager said we keep all your records so you can't come in next week and lie about your personal information. Really? That is what you say to people that are willing to donate? You call them a liar or accuse them of being dishonest before anything has actually taken place? Instead of making a big scene and embarrassing this manager I decided to get the information they needed from my Doctor so I could donate. I drove to my Doctors and then back to BioLife the same day. I handed the paper to the Manager in person to make sure their doctor would receive the document and have the opportunity to look over everything and decide if I was eligible or not. Not more than an hour later I received a call from one of the nurses telling me the Doctor would not be in until the next day to look at my paperwork but that wasn't going to happen because she is making the decision that I will not be accepted to donate. I was told before I did all that running around that all documents would be submitted to their doctor for him to decide. I am confused. So, if the nurses are making the decisions for the doctors why do they even need the doctors? So, I am not allowed to donate and that is fine, but that place needs some work on how to treat people and figure out who is actually responsible for making the decisions. One more thing, if you are honest and tell them everything about your medical history because you are doing the right thing you will probably be rejected and on top of that, they will keep all your personal information. read more

Clean facility, and one or two great employees. But overall, incredibly poor service. Poor scheduling. They forget that they are dealing with human beings, especially ones that are trying to do some good. They are incredibly rude, and cold, and rarely ever take their masks off to talk, so it's impossible to understand or hear anything they say. Nothing but hoops and games and gimmicks that greatly lower their credibility. Huge waste of time. read more

I enjoy the staff. However they seem to be extremely understaffed at the front where you check in and they take a sample of your blood, temp, ect. The line is out the door and around the corner. I'll be scheduled for 11am and I won't leave until 2-2:30. The donation takes less time than it does to get in the door. I don't get why I sign up for a time if I can't just walk in at my assigned time and donate. It's more of a free for all rn and honestly I don't think they are keeping track of whose signed up or not. (Because the lines so long we you can't possibly get "checked in" on time) I understand with COVID there are specific things that slow the process but there is no reason it should take more than an hour and a half for the whole process.. I LOVE David T. The manager over the American fork BioLife. I just feel like they're a bunch of chickens running around with their heads cut off. I've lost patience trying to donate 3 times this week. Don't know if I can handle trying again. read more

I used to enjoy donating in American Fork, Utah, (have been donating regularly for almost 3 years) -- I looked at it as a chance to slow down, relax and read or watch a show and feel like I was helping people while getting some fun money for my time. I stopped during the quarantine for over 4 months and just last week I decided I would go back because they were offering a nice financial incentive. But for some reason they have decided to "encourage" donation by not restricting the appointments so it has meant long lines waiting. Today it was 1 1/2 hours after my appointment time before my donation started. That means a long time waiting, first in the heat and sun and then in a building where there are a lot of people -- even though they require masks and spread the line through the building to accommodate distancing. But it still greatly increases risk as well as increases my frustration and makes it not a relaxing experience but an aggravating one. I will give it another week, but if they don't fix this problem, they will lose a regular donor. I would rather have a more restricted chance to make an appointment and know I will get in around that time than to have my time commitment double. The extra money doesn't mean as much if a donation takes twice the time it should. read more

I just had a very interesting experience at biolife. My phlebotomist first stuck the needle completely through my vein creating a hematoma didnt say a word just went to grab another phlebotomest and didnt look at me again. No apology no explanation as to what had happened. Then when switching arms the phlebotomist who was completely apologetic for the other workers mistake couldnt get the needle to take well having chest pains and burning sensations a couple adjustments had pulled the needle to a very shallow position said she wanted to grab a master and left. While gone i had very carefully adjusted my coat which i was told would not be allowed on my next donation due to contamination so i was making sure it would not touch the area that was exposed to the needle anyways due to the shallowness Nd tape being removed from the line the needle flung out. Losing blood and red cells that couldnt be replaced. The master didnt show up for almost 5 min. While i held pressure over my arm and held the needle up as to not lose blood all over the place. I was fine since then no issues and told it wasnt my fault. Fastforward to today 5 days later after speaking to nurses and told everything was fine and i could donate was talked to by managment and told i would be deferrred and this wasnt the center for me. Im in aw and completely felt like this manager was placing blame on me for their irresponsibility for allowing the jacket if it was against policy as well leaving me unattended for so long. It gets very cold when receiving saline they should have other options and better care. Just diaappointed that i was made to feel like it was my fault when clearly they should take responsibility. Anyways take what you will from this experience. I personalky have been to both biolofe and biomat. I will happily go back to biomat where i never after a year of donation never had any issues. And only a month here at biolife. read more