One of the employees was rude to me, I realize I made a mistake getting my wallet from my car after the "test" was taken and having my appointment cancelled as a result is in the rule book somewhere that was not given to me years ago. But what's not okay is being treated like I was a second class citizen when I wasn't eligible to donate. I didn't deserve having someone twice my size get a guy three times my size to "encourage" me to leave when all I wanted was a new card since my old one expired. I've donated over One Hundred times and I was treated like I didn't belong there at all. I appreciate the time I've spent there and the donation process, but I'm just not going to donate there anymore. I don't feel comfortable donating in a place where employees treats people like that. God bless. read more

This facility and the Riverton location both are straight trash. They let me donate 1 time and then problems, problems, problems. Ridiculous waste of time and energy. I'll never go here or recommend them to anyone. -Tim M. read more

Have been three times. Each time they were offering a promotion that would pay $100+ if I donated twice in a week. And every time, the people who put in the needles were so inept that my arms bruised up to the point that I was not approved to donate again for 3-4 weeks. I was told later by a medical professional that the phlebotomist's they employ have little to no proper training. read more

They gave me a Hematomas in my left arm and then stuck me in my right and wasn't able to give me the blood back was lightheaded for 30 min ... lmao this place a joke read more

It's nice enough, but despite their scheduling in the app they consistently lack enough people to process the donor volume with a dozen donation spaces going unused. Also these vampires started taking 22% more from me every donation a couple months back and they didn't even pay me more. Now it's all i can do to keep up my levels enough to donate and i'm consistently being deferred because my body just can't keep up. read more

Never had any issues donating plasma in kansas, but here i rarely get to donate and am almost always deferred. Also, long lines at times and hardly any screeners.​ read more

I'm not entirely sure why all the other reviews on here are so low... My only guess is that things have changed between the older reviews and now. This is by far the most efficient plasma center I've ever been to. I've previously been used to waiting 2+ hours just to get into a chair at a plasma center, but here I'm typically in and out of the center within an hour and a half. All the staff members who I have interacted with have all been very friendly and professional. read more

I can't recommend this place anymore if they don't get their act together soon. I have been donating here for 7+ years, and while they definitely get much busier at certain times of the year, the last 3 months or so have been something else. Their appointments are so overbooked and wait times just aren't worth it anymore. My last time I waited over 2.5 hours just to get poked. Including over 30 minutes sitting on the donor bed where no one came to help me. When the donation process is regularly over 3 hours, it just ain't worth it anymore. I'm still giving them 2 stars cause I realize these issues aren't the fault of most of the employees, and while there is a bad apple here and there most of the employees are chill and cool. Rush, Danica, Sylvia, etc. they are all awesome! And I can't give it 1 star when I've still been coming back like nothing has changed. I guess I am just that used to the extra $. But even my patience is waning and I'm unsure how long I can keep coming if they don't fix their current issues. Let me ask this: How can they close much earlier than even midnight when my appointment was for 5pm, and I wasn't done until nearly 8:30? The last appointments for the day are 8pm.... Just doesn't add up. Poor employees... give them a break corporate! read more

BioLife Plasma Services - 100th check-in here! (Over 400 donations) - Blood & Plasma Donation Centers Near Me - Layton, Utah

So yeah First time going walked in and the lady says When did you last have a meal what did you eat go get more water and protein and come back So I go get more water and protein They then tell me I have too much "oils and fatty" cells Well yeah I just ate hot dogs for protein and drank a whole lotta water Then they could not find the HUGE areas where to stick me so they stuck me in my MUSCLE not in my vein and I bruised which I later found out from a friend "they will not take you if you are bruised" So on to the second time with the bruise I had "too much iron" okay well I ate salmon not hot dogs Immense amount of iron in salmon it is a healthy fish Plenty of protein and water but was "deferred" (more than likely for the bruise) Third time my anxiety is off the charts already going in so my BP was too high Hmmm just had a wellness check and the doctor said I was fit as a fiddle BP is great and just to drink more fluids Wonder if it's even worth it read more

very poor service. There in over a 2 hour long wait when there are plenty of beds available. the employees need to learn how to multitask or even single task because I have never been to a biolife that has been this disorganized before. Don't come here unless you plan on waiting in line all day long. read more

When I first started donating plasma is was easy, not busy, and quick but as we got later into the months it got busier and everything. I'm just trying to finish the promotion they gave me and with only have 2 weeks left and 7 donations to complete due to the fact that the wait times have been 2 hours over my original booked appointment is annoying. they overbook and then make us wait. half the time they won't answer your question to how long wait time is because they don't want to loose people but if it continues to be like this i won't be coming back. i don't care if they pay me because i could just pick up a double shift at my work. when you get in there also the back part where you donate, it's always empty or with only a few people. This center needs to fix their issues or they will be loosing a lot of people. read more

The wait is getting worse and worse. ALWAYS call before going. They have "open" appointments in the next 5 mins yet there is a 2 plus hour wait to get in a bed!?! Nothing about the appointments make sense. read more

I have been coming here for over 2 years. There are very busy times of the year, Spring and Summer are the busiest. This center grossly over schedules appointments and wait times to donate are 90 minutes or longer. That is only the wait time where you are asked to take a pager and wait in your vehicle Then it takes about 45 minutes to donate. The center management needs to address this over-scheduling issue. read more

Love this place. Sometimes a long wait but don't get mad at the local staff. Corporate is who opens slots and days how many can come. Then through in the $1000 for 9 donations NEW DONOR DEAL ($600 in the summer for 2 donations) and that jams up the line. Then those new donors disappear. I've been coming for close to 6 years. Over 600 donations. Nice money, long wait some days but for a very good reason. My dad gets IVIG once a month. Plasma is valuable and needed. If your only coming for the money and not for saving lives, move on. Then the full time year round donors who are dedicated and understanding will get through the line quicker. read more

They have handicap spots in front of the business and yet my daughter was turned away because she had a cane and it would take up too much space! Plus she would have had to stand in a long line. No accommodations inside the building for the disabled at all. I beleive that's illegal. Definitely discrimination and worth a review at the very least. They should be ashamed. Some of the disabled could really use the extra money because they don't have a choice to work more hours or another job . This is Layton UT location read more

The wait time is a joke! Not worth waiting for an hour in half and then the time it takes to donate! I have scheduled different times throughout the day, thinking im just scheduling during busy times. NOPE!!! All three times, early morning (7:00 am) or early afternoon (1:00), or even (10:00am), does not matter. This center overbooks like mad. I feel bad for these workers; they are overwhelmed. The owner needs to see this and change it. I am sure they do not care, nor do they care about these reviews. They know people will still come and donate for their profits and capital. My advice is GO SOMEWHERE else!!! read more

The people here are nice. The customer service for phones is terrible. They don't even have a que to wait to talk to someone. Leave a voicemail and hope you get a call back. I've never gotten a response ever in regards to a phone call. They do eventually respond to online inquires. I'm am not impressed, the fastest response I ever got was because I was very upset- and I currently asked/ waiting for a follow up call. It's been over 10 business days since speaking to someone and still don't have a response about my inquiry. read more

This place has gone to hell. Makes you schedule appointments and still wait for 1.5 hours plus to get a bed. The wait times would be acceptable except they make you set an appointment to wait more. It's a joke. Yes, they are short staff but that's not the problem here. Why are they booking people this full when they have to wait around more. They set piss poor expectations. Bait you in and hook you to keep waiting. Staff is great. Seems like a corporate issue. read more

I would absolutely NOT recommend BioLife to anyone ever!! They do not know how to run a business!! On Saturday I went to donate and asked to speak with the manager because I referred a friend that way we could both get the extra $100 she's donated now 4 times on your second donation u should be compensated!! That hasn't happened for either one of us!! On Saturday I explained this and the manager said all he could do is give me an extra 20 that day and again the next time.you do the math $100 I should have received instead he's giving me 40 I'm still owed 60$ well I go to the bank and there's only $20 in my account wow I still have not received the money for my donation as of today which is Tuesday!! Saturday I started calling emailing and leaving numerous voicemails!! I still have yet to talk to a real human being!! This place is an absolute Joke,with no integrity and does not care about there customers in the least bit!! Absolutely mind boggled at the lack of correspondence,initiative to call or even answer there phone!!! Do not go here you will be disappointed!! I'm changing to a different place that I'm positive treats us so much more better!! However I want to be paid for my donation on Saturday!!! I will continue doing whatever I deem nessacery untill I'm compensated!!! I'll take this all the way to corporate and above to the better business burauh get your act together read more

The staff is very questionable. They don't know what they're doing, they gave me a huge bruise (hematoma). The staff then told me to come back in two days for another plasma draw, but once I arrived at 5:30 AM they told me that I cannot donate plasma while I have a bruise. I postponed a trip out of town just to come in at 5:30 in the morning, after talking to the staff I was told I would be able to donate again. Unfortunately the nasty rude nurse I spoke with started spouting rules that she could differ me for any reason and to go away! I certainly understand that, but I should never have been told that my whole arm was going to bruise, and then talked me in to come back in 2 days knowing that I would not be able to donate plasma. Also what my first intake I had a appointment, but I sat there for more then an hour before I spoke to a tech. I don't know why they would make me an appointment and make you sit there for so long. The technicians that draw blood missed my vein twice, then tried on the other arm and by then my blood clot it. Doesn't seem like the technicians know what they're doing, even with the supervisor was called over she still could not fix the problem. I have great veins, I donate whole blood two or three times a year at the RedCross and I have never had any problems. read more

BioLife Plasma Services - Unprofessional! - Blood & Plasma Donation Centers Near Me - Layton, Utah

I wait in line for an hour almost every time! They don't have proper management of their appointments, they just allow as many people as possible in the door without considering the ability to get these people through the process in a timely manner. They also don't staff appropriately to the amount of appointments they offer. Their poor staff always seems so overwhelmed by the amount of people that are waiting to be seen. read more

This facility is just poorly run. Some of the employees are really sweet and work hard. but there is no presence of leadership. and when they are, they are not friendly or engaging or concerned with wait times. There is no sense of urgency. Usually, it's pretty fast unless you go at night. plan on your donation time being at least 30 minutes longer at night. And the floor staff doesn't engage with you other than asking your name, etc. they'd rather stand around and talk to each other even if your alarm is going off. But today wow, someone really screwed up the schedule. it's a Saturday and there is a minimal crew. Been waiting 1 and a half hours and haven't even donated yet. if your going to have a limited crew then do your customers a favor and reduce the apts available, or as the GM you probably should be in the trenches working with your crew. And at least apologize for the inconvenience. read more

The wait is too long I schedule my appointment religiously at 8:15 every Monday and Wednesday. And I don't get seen till atleast 10:30. What is the point of making appointments? This is ridiculous I have been a long time customer almost 10 years and I still have to wait in this line everyday week. You promote all these bonuses and we can't even get in at our scheduled time. I love coming here but this is ridiculous read more

This place is absolutely terrible. Their scheduling system on their app and website is down more than it is working (I am not exaggerating) and they rarely answer the phone to schedule you either... They are so understaffed and I can't blame people for not wanting to work there, it's a joke. Half the people seem inexperienced and careless. The nurse I saw for my physical was rude and treated me like I was a burdensome idiot. The line will have you there for at least 3 hours. Basically you have to bend over backwards just to get scheduled and then you get to wait in line for 2 hours. read more

This is getting a bit ridiculous, about 3 weeks ago I used a biolife promotion that makes donating actually worth it (700$ for 8 donos), my first two apts were just find but since then, i cannot even schedule myself an appointment a week from now! So basically i just missed out on 540$ i was more than willing to donate for and i will not be coming back without compensation of some sort. I have been a donor for about 4 years now and never have i not been able to schedule same day or next day appts, now i need to be 3 weeks in advance for an 8am appt?? FIX YOUR APP AND YOUR WEBSITE PLEASE read more

I come here to donate plasma every now and then when I'm not too busy. Its a fast way to make money once you're in the system. The initial process is the only time I've spent there lasting over 45-50 minutes. The staff members are for the most part good at what they do. Every now and then when they have new hires they have an issue sticking me on the first time. Other than that this place is amazing. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Layton, Utah

This place continues its downward spiral into absolute failure. Wait times continue to be outrageous, still understaffed and still unapologetic about any of it. It doesn't seem like their doing anything to solve these issues, they've just resigned themselves to defeat. If you can, avoid this place at all cost. Go to Griffols or some other plasma center. I'm sure they'll treat you better. If I could give 0 stars, I would. read more

Love getting some extra cash each week and the employees are friendly! Sometimes when there are certain deals it gets a little busy and takes longer than I'd like, but it's still usually worth the wait. read more

BioLife Plasma Services - Love donating plasma here! - Blood & Plasma Donation Centers Near Me - Layton, Utah

Terrible customer service! I was told that I didn't need proof of address when I went in this morning to donate and when I walked in she forced me to have it. They are terrible at answering their phone, an automated message is not good enough for people who would just like to donate and get it over with. 100% would not recommend this place to anyone. Not worth anyone's time. read more

Clearly post your policies instead of always being "sorry".... I cannot tell you how much run around me and my husband have had with this company. After mulitple times of trying to get approved, we are both incredibly healthy, it took 3 new donor set ups to finally approve us because their system would go down, or I didnt eat and they never said I had to come fed before I donated, or my husband mentioned he snored so they made him get a doctors note before the would allow him to donate!? Do they want to save peoples lives or what!? After we finally were approved, they make things up as they go. I was deferred for a month because one of their staff members messed up, didnt report a messed up return and she bruised me and didnt follow protocol having me walk out without icing or taking fluids. so I WAS PUNISHED for a month. and all I got was, why didnt YOU do something about it at home. Why did YOU take care of your bruise. I told them that the employee didnt follow procedure and should be fired. They said they didnt know who it was so they couldnt do anything. which is a lie, they scan in their name on every bag. I have also been denied to donate because, a rule I have never been told before, was I came in and forgot my head phones so after waiting in line, I ran out to my car and grabbed my headphones, they told me I could not longer donate and kicked me out. What kind of business is this! POST YOUR POLICIES . If I would have known I would not have run out to grab them...if Id known so many things I would have brought them to your attention or done things differently. You need to be MORE TRANSPARENT with policy WITHIN you facility! THESE are peoples bodies and time! read more

Corporate grossly over schedules. I love donating plasma and have been a regular donor for many years but the appointment scheduling has got to change. Recently, I have been waiting over two hours from the time of my appointment until I'm hooked up to a machine. What's the point in making an "appointment" if I don't get in even close to that time?? On the plus side, staff are very nice and great. read more

The wait time to get in the door is over an hour, then you have another hour before your screened to donate. The whole process is over 3 hours. If this was a normal business they would have no customers. This is not how you should run a business!! read more

I have been coming to BioLife for almost 2 years now and several times when I have come in, they seem to ALWAYS be under staffed up front where you get your finger poked. It's ridiculous. The line has been out the door and they usually only have 2 people working when they have 6 computer stations! Where is everyone?! Get your act together BioLife. read more

They are overbooking again and it is really difficult to plan when you can donate plan on 3 hours again folks. So lame. For a 30-45 min process. read more

No respect for our time. Don't come donate unless you have 2-3 maybe 4 hours. Ridiculous. Imagine waiting outside for 2 hours for $20.. Terrible. BioLife why do you guys struggle so much with respecting schedules and honoring our appointment times? It's a guaranteed 2-3 hours. Don't waste your time! read more

They seem to always be understaffed and appointments are regularly over 2 hours. Some of the staff have bad attitudes as well.

Place is a joke and will do some unhealthy things. First, one of there techs jacked up my arm and I had to wait a week for it to heal before I could go back. Then I went back after work like normal and Weighed in. I was on the line from being in the next bracket for donation amount, so they bumped me up. I then proceeded to tell them and show them my 4 lb steel toed boot on each foot and said it was unhealthy to donate that much I need to be under. They told me I can't weigh in without my shoes and they have to go off the scale, even if the boots put me over. What a joke. The scale is there to make sure your not donating an unhealthy amount, they clearly don't give a crap about my health. Won't not recommend this donation facility to anyone. Save you arm and time and find a different place. read more

They are professional and nice. They attended to my need when I had a reaction. Also very thorough. Called to check on me. My other donations have gone fine. read more

If you need to make some extra cash, this is a great way. Not only do you get paid to donate plasma but you are also helping those that need plasma in order to live a normal life. The process is a lot like giving blood, except you get paid, it only takes an hour, AND you can do it twice a week! In a month you can make $140-$240. Sweet huh? read more

Terrible service. Ever time I go I sit there waiting on the staff for over 30 minutes. They either need to schedule less people to be donating at a time or more workers because it's fucking frustrating and a waste of time. read more